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VoIP.ms Logo

Business Phone and IP telephony system

Last updated: October 2024

VoIP.ms - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is VoIP.ms?

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Users can redirect incoming calls to required phone numbers, create callback entries, and manage high volume call queues by playing voice prompts, advertisements, or custom messages for on-hold callers. Managers can organize audio conference calls from local or toll-free DID numbers and monitor call activities in real-time via the dashboard. VoIP.ms lets businesses prepare numeric extensions for callers and set up sequences for scenarios such as recordings, SMS, and DTMF.

Administrators can use secure portals to customize phone systems, view call history, check current account balances, and select locations for outbound calling. It provides email notifications in the event of password changes, emergency calls, API configuration changes, or balance threshold modifications. VoIP.ms also enables customer service agents to add a prefix to caller IDs to determine the origin of incoming calls, block or personalize IDs for outgoing calls, and send/receive media files or text messages.

Starting from

0.85

Per month

Alternatives with better value for money

VoIP.ms's key features

GetApp's analysis of 157 verified user reviews collected between July 2021 and December 2023 identified VoIP.ms' most critical features and how it performs according to users.

Features

4.7

/5

692

Ease of use

4.5

/5

692

VoIP Connection

Reviewers highlight the reliability and clarity of VoIP.ms's VoIP connection, noting its stability and minimal downtime. They report excellent call quality with low latency and jitter, even on value routing. Users appreciate the ability to connect from various devices globally and the helpful support for setup and maintenance. They find the service dependable for both business and personal use, with consistent performance over many years and proactive communication about planned maintenance. Of the 81 VoIP.ms users who gave detailed accounts of their use of VoIP Connection, 100% rated this feature as important or highly important.


Online Voice Transmission

Reviewers appreciate the high-quality, clear, and reliable voice calls enabled by VoIP.ms's online voice transmission. They report consistently clear voice quality, comparable to or better than landlines, and find it effective even on poor data or Wi-Fi connections. Users value the low latency and the availability of both value and premium quality options. They indicate that the voice transmission is important for business telephony and helps maintain low costs for international calls. Of the 52 VoIP.ms users who gave detailed accounts of their use of Online Voice Transmission, 90% rated this feature as important or highly important.


Call Routing

Reviewers find VoIP.ms's call routing capabilities highly flexible and reliable. They appreciate the ease of setting up and maintaining call routing, with options for rule-based routing to different destinations like SIP, IVRs, and voicemail. Users report that the service allows for seamless call forwarding to cell phones and multiple locations, enhancing mobility and customer satisfaction. They also value the customizable options and the ability to handle complex routing needs for larger organizations. Of the 90 VoIP.ms users who gave detailed accounts of their use of Call Routing, 87% rated this feature as important or highly important.


Caller ID

Reviewers appreciate VoIP.ms's Caller ID capabilities, highlighting its reliability and configurability. They report that the service provides accurate inbound and outbound Caller ID information, which is essential for effective call management and spam call screening. Users value the ability to customize Caller ID based on conditions and the flexibility to use it for multiple numbers. They find this capability particularly useful for business telephony solutions and appreciate the detailed call records available. Of the 21 VoIP.ms users who gave detailed accounts of their use of Caller ID, 86% rated this feature as important or highly important.


Voice Mail

Reviewers appreciate the comprehensive voice mail capabilities provided by VoIP.ms. They highlight the convenience of accessing voice mail through the dashboard or via email with attached recordings. Users value the advanced options, such as multiple voice mail accounts and voice-to-text transcription. They find the capability reliable and easy to use, noting that it enhances communication by ensuring that messages are not missed, especially when they are away from their primary phone. Of the 53 VoIP.ms users who gave detailed accounts of their use of Voice Mail, 81% rated this feature as important or highly important.


All VoIP.ms features

VoIP
Reporting/Analytics
Call Logging
IVR
Access Controls/Permissions
Communication Management
Call Transfer
Alerts/Notifications
Live Chat
Activity Dashboard
Computer Telephony Integration
Call Reporting
Call Conferencing
Automatic Call Distribution
Call Monitoring
Call Recording
Real-Time Monitoring
SIP Trunking
Call Center Management
Voicemail Transcription
Predictive Dialer
Phone Key Input
Ring Groups
Video Conferencing
Virtual Extensions
Voice Customization
PBX
Activity Tracking
For Cloud Phone Systems
Employee Directory
Conferencing
Call Tracking
Call Queues
Automated Attendant
Auto-Dialer
API

VoIP.ms awards

VoIP.ms alternatives

VoIP.ms logo
4.8
(692)

Starting from

0.85

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
visit website

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ic-pricetag

No pricing info

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Free version
Ease of Use
Features
Value for Money
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Zoho Voice logo
4.1
(42)
visit website

Starting from

34

Per month

Free trial
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Ease of Use
Features
Value for Money
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OnSIP logo
4.6
(59)
visit website

Starting from

18.95

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

VoIP.ms pricing

Pricing options
Free plan
Subscription
Free trial
Pricing range

Value for money

4.8

/5

692

Starting from

0.85

Per month

Other

VoIP.ms support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Email/Help Desk
Phone Support
Knowledge Base
FAQs/Forum

Training options

Documentation
Videos
Webinars

VoIP.ms reviews

Overall rating

4.8

/5

692

Positive reviews

98

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.36/10
Rating distribution

5

4

3

2

1

570

106

13

2

1

Pros
Feature rich, price competitive, flexible... and best of all... fantastic support... questions always answered quickly and professionally.
Very easy to set up - i am using FreePBX. Support has been great - answered my questions and pointed me in the right direction.
Overall I've had a great experience with them and have recommended them to others (I've heard great comments from others that switched as well).
Cons
No idea how many calls were missed as a result. Call transfer between extension occasionally does not work.
However, due to the time consuming and lack easy tools to block the spam and junk calls. I am seriously considering moving some of my numbers to Google or other mobile phone service providers.
The registration of users is not always clear. Sometimes there is a problem, but I don't know all the technical terms to ask about the problem.

VoIP.ms FAQs

Q. What type of pricing plans does VoIP.ms offer?

VoIP.ms has the following pricing plans:
Starting from: $0.85/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of VoIP.ms?

VoIP.ms has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does VoIP.ms support?

VoIP.ms supports the following languages:
French


Q. Does VoIP.ms offer an API?

Yes, VoIP.ms has an API available for use.


Q. What level of support does VoIP.ms offer?

VoIP.ms offers the following support options:
24/7 (Live rep), Chat, Email/Help Desk, Phone Support, Knowledge Base, FAQs/Forum

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