VoIP.ms Pricing, Features, Reviews & Alternatives

VoIP.ms

Business Phone and IP telephony system

4.8/5 (294 reviews)

VoIP.ms overview

What is VoIP.ms?

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Users can redirect incoming calls to required phone numbers, create callback entries, and manage high volume call queues by playing voice prompts, advertisements, or custom messages for on-hold callers. Managers can organize audio conference calls from local or toll-free DID numbers and monitor call activities in real-time via the dashboard. VoIP.ms lets businesses prepare numeric extensions for callers and set up sequences for scenarios such as recordings, SMS, and DTMF.

Administrators can use secure portals to customize phone systems, view call history, check current account balances, and select locations for outbound calling. It provides email notifications in the event of password changes, emergency calls, API configuration changes, or balance threshold modifications. VoIP.ms also enables customer service agents to add a prefix to caller IDs to determine the origin of incoming calls, block or personalize IDs for outgoing calls, and send/receive media files or text messages.
voip.ms

Pricing

Starting from
$0.85/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

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M
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VoIP.ms screenshot: VoIP.ms account settingsGet Started with VoIP.msVoIP.ms screenshot: VoIP.ms call forwardingVoIP.ms screenshot: VoIP.ms calling queues

VoIP.ms user reviews

Value for money
Features
Ease of use
Customer support
  4.9
  4.7
  4.4
  4.8
Ian R.

Best platform I've found!

Used daily for 2+ years
Reviewed 2020-04-28
Review Source: Capterra

Great overall experience - support is amazing - makes sure it works, knows how to fix whatever you've done wrong and make things work in moments. Uptime is phenomenal.

Pros
It's a cut and dry VoIP service that provides exactly what I need, how I need without burdensome interfaces.

Cons
Needs a little more public info on new features with clear pricing such as virtual PRI's where you can figure it out yourself without having to contact sales.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

VOIP.ms

Used daily for 2+ years
Reviewed 2020-04-28
Review Source: Capterra

General experience has been great. Our telephone spend is less than 10% of what it was with traditional phone service providers.

Pros
If you know what you are doing this offers great value for money. An initial challenge is working out the per minute pricing model for voip services. However, it is invariably way cheaper than any other phone model.

Cons
Definitely this system is NOT for the technically 'faint of heart'. You need to get your hands dirty but once you do, no problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Wendy S.

Review of VOIP.ms

Used daily for 2+ years
Reviewed 2020-04-28
Review Source: Capterra

We are able to have a VOIP system over a very slow DSL internet connection because this voip system is not big and bulky. Overall, it works well enough.

Pros
It is a powerful software that gives lots of options and functionality with VOIP. It is lean and does not have a lots of bulk so it can be used over phone lines without using lots of bandwidth. The wiki is helpful and the customer service has always been willing to help. It is great that you don't need to purchase customized equipment to use VOIP.ms. Now with the self isolation it has been great to have the option to forward the phone numbers.

Cons
- There are lots of dropped or lost calls - There are lots of unconnected calls - At times the quality of calls are very poor - It is complicated to make changes and not always clear the order or process - The registration of users is not always clear - Sometimes there is a problem, but I don't know all the technical terms to ask about the problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Matt A.

VOIP.MS, the best voip solution for both individuals and businesses, hands down.

Used weekly for 2+ years
Reviewed 2020-04-28
Review Source: Capterra

Originally, I had sought out a way to keep my own land line number. After using VOIP.MS for a while and realizing how simple and rock solid it was, I began transitioning my family off of the expensive telco's and into sub accounts on VOIP.MS. They can't tell the difference (it just works) except for the huge savings they're seeing. I am now transitioning our small church to VOIP.MS and expect to save several hundred dollars a month for them. Tech support has always been responsive. Feature requests are always considered, though to be honest, most of things I have requested were already available and I just didn't realize!

Pros
A vast array of features that, while overwhelming at first, are fully explained and easy to implement with the great support site and help files. And you can beat the pricing. Anywhere!

Cons
Because there are so many features and tools, the dashboard can be quite intimidating.

Response from VoIP.ms


Hi Matt, thanks for being a VoIP.ms customer and for your honest review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brendan F.

Great Service with Ease

Used daily for 2+ years
Reviewed 2020-05-05
Review Source: Capterra

They have helped many times where there are difficulties. It works great for our office.

Pros
I love the simplicity of their platform. Its easy to setup and get going right away. They provide guides for those who need them and they also help out where they can for your own platforms.

Cons
I think they could update the backend side a bit more for ease of use but otherwise it works.

Response from VoIP.ms


Hi Brendan, thanks for being a VoIP.ms customer, we appreciate your honest feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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VoIP.ms pricing

Starting from
$0.85/month
Pricing options
Subscription
View Pricing Plans

VoIP.ms is offered across three pricing plans, outlined below.

Pay Per Minute Plans: $0.85/month, per DID number (for US & Canada)
Unlimited Plans: $4.25/month, per DID number (for US & Canada)
Toll Free Plans:
$0.99/month, per DID number (for US)
$1.25/month, per DID number (for Canada)

International outgoing call rates are available based on country.
Please contact VoIP.ms for more details.

VoIP.ms features

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Call Monitoring
Call Recording
Call Routing
Communication Management
Live Chat
Reporting/Analytics
Video Conferencing

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Customizable Branding (160 other apps)
Data Import/Export (166 other apps)
Mobile Access (230 other apps)
Real-Time Chat (147 other apps)
Reporting & Statistics (239 other apps)
Third Party Integrations (279 other apps)

Videos and tutorials