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Aircall vs Zoom Workplace Comparison (2026)

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Aircall

Zoom Workplace

Overview

Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

Zoom Workplace is a cloud-based, AI-powered collaboration platform unifying meetings, chat, phone, email, whiteboard, and workspace.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

14.99

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.2

467

251

135

Value for money

Ease of use

Features

Customer support

72%

would recommend this app

4.6

14.7K

10K

3.9K

544

Value for money

Ease of use

Features

Customer support

84%

would recommend this app

Pros

“VR, call routing, business hours, shared inboxes, call tagging, and analytics provide everything a growing team needs to manage calls professionally.”

Louis s.

CTO

“What I liked most about Aircall is that it allows me to make and receive work-related calls without using my personal phone number.”

Aleah H.

OSS

“Aircall delivers a premium, highly efficient experience for B2B sales and support teams heavily reliant on CRM automation.”

Maria L.

Executive Assistant

Pros

“Like the multiple screens and screen sharing where you can follow the whole PowerPoint and the best part is that you can save whole meeting and go through it again if you have missed a point.”

Purvi B.

Pharmacy technician

“The software's flexible design and meeting management tools make group sessions highly informative, ensuring all participants seamlessly receive and organize key information.”

Joao g.

Recepcionist

“The virtual background feature and screen sharing tools made meetings more professional and efficient. Although the free version has some limitations, I think the paid version offers good value for professional use, and I would recommend Zoom Workplace to anyone looking for a reliable video conferencing platform.”

Pietroluigi O.

Sales Consultant

Cons

“This went on for over 3 months with about 5 exchanges back and forth until I had enough and asked to cancel. When I go to cancel they basically said too bad, you signed a year long contract and have continued to charge me even though I ported all my phone numbers back to old service provider. ”

Brian M.

Founder

“We're moving to a different provider mainly because of this lack of flexibility around contracts, not the calling product itself.”

Peter W.

CEO

“Aircall does not have the feature to recall your frequently used speaker and microphone device and you have to select it every time you login.”

Joseph M.

Customer Concierge

Cons

“The platform can be quite heavy on mobile data consumption. When I am conducting field research away from the university Wi-Fi, using Zoom for long meetings drains my mobile data plan very quickly.”

ADEGOKE V.

Research Assistant

“Zoom quite often has issues with cancelling or scheduling meetings if the app version falls two or three versions behind the latest version which can cause issues in a work environment if the app is not frequently updated.”

Clyde W.

System Administrator

“The free tier time limit can be frustrating if you're doing longer calls, and the desktop app can be resource-heavy and slows down my laptop”

Ellie S.

Founder and Lead Marketer