BroadVoice Cloud PBX vs GoTo Connect

Microsoft Teams

RingEX

Vonage Business Communications

8x8 Work

RingCX

Zoom Phone

Compare BroadVoice Cloud PBX and GoTo Connect based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

Broadvoice b-Hive is everything you need and anywhere you want to go!

Untether your team from their desk phones and give them the power to provide deeper customer experiences and seize on opportunities more effectively.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Notifications

Archiving & Retention

Audio/Video Conferencing

Automated Attendant

Automated Routing

Automatic Call Distribution

Call Center Management

Call Conferencing

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Screening

Call Tracking

Call Transfer

Callback Scheduling

Caller ID

Chat/Messaging

Chatbot

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customizable Branding

Customizable Caller ID

Customizable Reports

Employee Directory

Employee Scheduling

Fax Management

File Sharing

File Transfer

For Call Centers

Interaction Tracking

Knowledge Base Management

Labor Forecasting

Live Chat

Meeting Management

Mobile Access

Monitoring

Multi-Channel Communication

Multi-User Collaboration

Natural Language Processing

On-Demand Recording

Online Voice Transmission

Performance Metrics

Purchasing & Receiving

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Recording

Reporting & Statistics

Reporting/Analytics

Ring Groups

Role-Based Permissions

SIP Trunking

SMS Marketing

SMS Messaging

Text to Speech

Third-Party Integrations

Two-Way Audio & Video

Unified Communications

Video Call Recording

Video Conferencing

Virtual Call Center

Virtual Extensions

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

BroadVoice Cloud PBX

Android

Web-based

Windows

iPad

iPhone

Operations Manager

Love the updates and communication from Broadvoice regarding the services. We are very happy with our decision to move to Broadvoice.

Manager

It has been amazing, customer service and call logs are incredible. They have all been so kind and so helpful.

Consultant

I love Broadvoice's Cloud PBX from top to bottom. A solid product and very highly recommend it.

Office Manager

I feel so strongly about how Broadvoice has helped my office become more efficient (and saved me a ton of money) that I just really enjoy spreading the word about how great this company is.

Administrative Assistant

Unlike other companies, you get to speak to a real person when calling customer service and your account representative is so incredibly nice and helpful. Truly more than happy with using Broadvoice.

Managing Director

This is a fantastic product, totally affordable especially for international calls and the customer service is A.

Administrator/Paralegal

The team we were assigned were all but unresponsive and clueless their customer lives in the midwest (not CA -- shocker, right?). We would contact them because we were unable to put our calls on park.

The price is great and all the features work great. It has everything we needed for a business.

Broadvoice Bhive / Cloud PBX is a great, easy to use UC software application. It's easy for the customer and it's easy for the administrator and/or I.T. person to navigate through and use.

Business Owner

I'm ready to port my number out and leave. This is a horrible phone service.

Easy to use, just like a landline phone, and has many interoffice features that are helpful as well such as call forwarding for after hours calls, etc.

Didn't work, phones were poor quality and the VoIP capability that it was supposed to have never worked. After being fed up, we called around and got quotes for VoIP systems.

Broadvoice made it simple and we will never go back. Customer service is great if we ever have questions or need changes made to our system.

Partner

I least like their customer service. The customer service reps usually have no idea how to fix the product and most times are downright rude.

BroadVoice Cloud PBX screenshot: Communicator - Header

BroadVoice Cloud PBX screenshot: Mobile Solutions

BroadVoice Cloud PBX screenshot: Microsoft Teams Integration

BroadVoice Cloud PBX screenshot: Texting

BroadVoice Cloud PBX screenshot: Integrations

Freelancers

Mid Size Business

Non Profit

Public Administrations

Small Business

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Active Directory Integration

Alerts/Escalation

Audio Calls

Audio/Video Recording

Automatic Outbound Dialer

Blended Call Center

Calendar Management

Call Center Integration

Call Scheduling

Call Scripting

Call Tagging

Call Tracking Metrics

Caller Profiles

Campaign Management

Custom Greetings/Messages

Dashboard

Electronic Signature

Employee Activity Monitoring

Event Scheduling

Event Triggered Actions

For Cloud Phone Systems

Inbound Call Center

International Calling

Manual Dialer

Multiple Scripts

Outbound Call Center

Phone Key Input

Predictive Dialer

Presentation Streaming

Progressive Dialer

Project Management

Quality Management

Real-Time Chat

Remote Access/Control

Remote Support

Scheduled Recording

Screen Sharing

Softphone

Survey/Poll Management

Task Management

Time Zone Tracking

Video Chat

Virtual Voicemail

Voice Customization

GoTo Connect

Owner

Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.

Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.

I love that its simple and clean interface. I love that I can use it to call Worldwide.

Pastor

This has been a welcome improvement over things like Google Voice. It allows for multiple users and phone extensions and the staying connected even when out of the office is a breeze.

Director of Special Projects

We were initially nervous about moving to VOIP out of fear of poor call quality but after a year of use, that has not been a problem. GTC offers incredible flexibility for product utilization.

Company Owner

Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future.

Its a good service for the price. I like the phone they provided.

Education Associate

I would recommend GoToConnect as a reliable soft phone app. I have not had any issues with using the applications.

Marketing Manager

Nothing at this time that I dislike about this software.

President

Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless.

CMOO

Customer service was absolutely dreadful. If you're starting to WFH, this is not the solution for you.

BroadVoice Cloud PBX vs GoTo Connect Comparison (2026)

BroadVoice Cloud PBX vs GoTo Connect Comparison (2026)

BroadVoice Cloud PBX

GoTo Connect

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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