BroadVoice Cloud PBX Pricing, Features, Reviews & Comparison of Alternatives

BroadVoice Cloud PBX

Cloud PBX solution for SMBs

4.73/5 (15 reviews)

BroadVoice Cloud PBX overview

What is BroadVoice Cloud PBX?

BroadVoice Cloud PBX is a cloud based Private Branch Exchange (PBX) software designed for companies of all sizes that offers softphone, remote office, phone, voicemail and virtual fax functionalities within a suite.

The PBX functionality of the software includes “Auto Attendant” which allow users to play automated voice messages so that users can automatically connect with the right people with the help based on keypad inputs. In case of unavailability of customer agent, users can record their messages using the inbuilt voicemail functionality.

A key feature of the product is the “Audio Conferencing” module that enables users conduct conference calls from different locations in a unified system.

The solution comes with local as well as global PBX plans. The local plan supports businesses calls within the US, while the BroadVoice Cloud PBX global plan supports voice calling from 75 different countries.

With a mobile application to run business calls remotely from smartphone devices, users are able to make business calls from multiple locations and are better equipped in handling business communication and conference calls efficiently on the go.
www.broadvoice.com

Pricing

Starting from
$17.95/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
BroadVoice Cloud PBX screenshot: Microsoft Teams IntegrationBroadvoice Phone ServiceBroadVoice Cloud PBX screenshot: Mobile Solutions

BroadVoice Cloud PBX user reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.7
  4.7
  4.6
Jason Waltersdorff

Far and away, the best option for phone service

Reviewed 2015-11-20
Review Source: Capterra

The long and short of it is that we have a small business and were paying over $400/mo for six landlines through a traditional phone company. We tried VOIP (to save around $200/mo), and had a nightmarish experience with another company. We were ready to go back to the landline company and just pay the extra because it wasn't worth it to us to have spotty service where calls to customers and vendors would be dropped. Reliability was more valuable to us than saving money. I heard an advertisement for Broadvoice on the radio and decided to give them a call. I got paired up with Lauren, who was making a lot of promises that I assumed she wouldn't be able to keep--especially after my initial experience with VOIP, and the fact that her prices were about the same as they were with that other company. She assured me that I would be given time to check it out, and that if I didn't like it, I could return it for a full refund. So, we gave it a shot. The reality of the whole situation is that I probably owe Lauren and the other members of the Broadvoice team a huge apology, because not only did she keep her promises, but every single expectation I had was absolutely shattered. We can do things with our phone system that we could never do before. We don't drop calls. Ever. The cost is half of what it was with the traditional system, and in the rare event that I need to talk to someone at Broadvoice about tweaking my configuration & service, I have real phone numbers, where I get to talk to real people. I know their names. They are incredibly helpful, and always very friendly. I cannot recommend this service enough, and I cannot say enough good things about the people that work for Broadvoice. ...and just to be clear, I don't work for them, nor do I get paid to say these things. I feel so strongly about how Broadvoice has helped my office become more efficient (and saved me a ton of money) that I just really enjoy spreading the word about how great this company is. I deal with a lot of people and a lot of vendors that simply never live up to their word. Broadvoice is the exception to the rule.

Rating breakdown

Ease of use
Customer support

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Derrick Stoelton

Excellent phone system solution

Used daily for 6-12 months
Reviewed 2016-10-13
Review Source: Capterra

Well, First off, We purchased our own phone system and had it installed for over 6k. Didn't work, phones were poor quality and the VoIP capability that it was supposed to have never worked. After being fed up, we called around and got quotes for VoIP systems. Broadvoice won hands down. The price is great and all the features work great. it has everything we needed for a business. I am extremely happy with them.

Pros
The online application is extremely user friendly. Phones always work great. Phones come ready to go!

Cons
Phone changes my settings every night. Other than that, it is great!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nick Krayer

Broadvoice's customer service is terrible.

Used daily for 6-12 months
Reviewed 2018-04-11
Review Source: Software Advice

Pros
The product isn't bad but when issues arise their customer service is terrible. They have an app can use on your cell phone that allows you to forward your office phone to your cell phone.

Cons
I least like their customer service. The customer service reps usually have no idea how to fix the product and most times are downright rude.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Nick Lincoln

Easiest setup...Ever

Used daily for less than 6 months
Reviewed 2016-11-10
Review Source: Capterra

I needed a SIP Trunk with some numbers ported from another carrier that's in a very rural area. Broadvoice was able to get these numbers ported when no one else seemingly could. The process from initial call to implementation was super smooth and very easy. Communication was perfect throughout, and I had no issues getting any questions answered in a timely manner. Lauren was great from the start - with no pressure - just answers. And using DocuSign for all contracts? EASY PEASY. I wish all vendors would follow suit. From start to finish, getting a new SIP Trunk with numbers ported took only two weeks. Server@Work will be doing business with Broadvoice again!

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Ease of use
Features
Customer support

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Jason Ling

Customer Service has been refreshing

Reviewed 2016-02-08
Review Source: Capterra

My faith in customer service in the 21st century is starting to get restored by what I've experienced / observed from Lauren Piper and the Technical Crew at Broadvoice. Lauren is very responsive, proactive and a pleasure to work with. For example, I asked a question today, she answered, and like many people who run SMB's, I didn't have time to respond right away, and Lauren proactively sent me a DocuSign with the solution that met my needs. Three clicks and I was done. The two guest phones and one purchased phone to be mirrored will arrive in a few days at the right locations, a tech will call me upon arrival, and off we go. Pretty nice. I just hope what will inevitably be a growing customer base does not detract from the attention I've come to enjoy so much! Thank you, Lauren. Jason

Rating breakdown

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Customer support

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BroadVoice Cloud PBX pricing

Starting from
$17.95/month
Pricing options
Subscription
Free trial
View Pricing Plans

Contact BroadVoice for pricing information or a quote

BroadVoice Cloud PBX features

Activity Dashboard
Call Monitoring
Call Recording
Conferencing

API (240 other apps)
Automatic Notifications (114 other apps)
Call Routing (114 other apps)
Call Transfer (103 other apps)
Caller ID (93 other apps)
Chat (140 other apps)
Collaboration Tools (88 other apps)
Communication Management (115 other apps)
Contact Management (99 other apps)
Customizable Branding (90 other apps)
Instant Messaging (118 other apps)
Real Time Reporting (89 other apps)
Reporting & Statistics (154 other apps)
Third Party Integration (182 other apps)
Video Conferencing (109 other apps)
Voice Mail (93 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for BroadVoice Cloud PBX

Key features of BroadVoice Cloud PBX

  • IVR / voice recognition
  • Outbound reporting
  • Voice & data integration
  • Toll free numbers
  • Auto-attendant
  • Voicemail
  • Caller ID block
  • Direct international dialing
  • Multi-Line hunt groups
  • Directory listing
  • Auto-responders
  • Call recording
  • Conferencing
  • Activity dashboard
  • Inbound Reporting
  • Call monitoring
  • Call center management
  • Auto-dialer
View All Features

Benefits

BroadVoice offers auto attendant, call recording, audio conferencing and virtual fax with a suite.

BroadVoice features a mobile application so that users can conduct business communication remotely using their smartphone devices.

The virtual fax functionality of the software enables users to send and receive fax via email.

BroadVoice also allows users to link their toll free numbers with the PBX system.

The software also offers a global deployment plan that covers 75 different countries across the globe.