CallRail vs RingCX

Aircall

Grasshopper

Vonage Contact Center

WhatConverts

Marchex

Compare CallRail and RingCX based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.

Marchex Marketing Edge: Create more revenue-generating conversations by making better media buys

WhatConverts is an agency-level call and lead tracking solution offering dynamic number insertion, conversion tracking, call recording and real-time reporting

CallRail helps 200,000+ businesses turn more leads into better customers. Our software delivers real-time insights that help our customers market with confidence.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Archiving & Retention

Automatic Call Distribution

Call Center Management

Call Disposition

Call List Management

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scoring

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transcription

Call Transfer

Caller ID

Campaign Analytics

Chat/Messaging

Computer Telephony Integration

Conversion Tracking

Customizable Fields

Customizable Reports

Dashboard

Data Import/Export

Event Triggered Actions

File Transfer

Interaction Tracking

Keyword Tracking

Lead Capture

Lead Distribution

Lead Generation

Lead Management

Lead Qualification

Lead Segmentation

Live Chat

Monitoring

Multi-Campaign

Multi-Channel Communication

On-Demand Recording

Performance Metrics

Predictive Analytics

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Recording

Reporting & Statistics

ROI Tracking

Source Tracking

Tagging

Third-Party Integrations

Voice Mail

VoIP Connection

Web Forms

Workflow Management

CallRail

Android

Web-based

iPad

iPhone

Marketing Manager

It is excellent for capturing calls related to the specific campaign so we can evaluate its effectiveness and quality of leads it sent our way.

Owner

I hope they upgrade and it turns out to be amazing. I'm willing to give them a chance to prove themselves.

Marketing

They are unethical, they added a charge to my account without me opining in for that additional service. They refuse to issue a refund for that.

So easy to setup clear to understand the metrics and customer service is super always there to help.

The service has been very easy to use and extremely reliable. The keyword call tracking gives us great feed back to share with our clients and allows us to optimize our campaigns.

Marketing Account Manager

Not having a contract was also a plus and the pricing was very reasonable. It has integration with both Google Analytics and Google Adwords which makes attribution super easy too.

The simplicity of use with the more than adequate capabilities.

I've only been using Call Rail for the last 3 weeks and it has been a great software and product to work with. I was able to set myself up without any need for support - very quick and easy.

Project Manager

Most of our clients who use CallRail are very happy with the results. Not only can they see how many calls are coming in and where they're coming from, but they can also record the calls.

Content Director

I like the ease of use of the program. It allows me to track calls for multiple clients and easily create reports to send to my clients.

Callrail is a great solution for generating tracking number to be use both in a online setting or offline marketing. They are very reasonable with their pricing structure.

VP of Marketing

With this software, you can finally find out what ads are driving the most calls. The integration is relatively simple and it is a great way to optimize your ads for calls, instead of for form-fills.

Franchise Owner

I really can not say we have ever had any problems with  this software. The biggest con is we do not use it enough for whatever reason.

Manager

The lack of assistance in completing tasks after the initial set up of the first project.

We've been able to track our leads perfectly with this software.

Digital Marketing Specialist

If you have any experience using digital software this tool is very easy to setup. It integrates with pretty much everything so you can track all your online marketing channels.

SEO Specialist

CallRail saves us a lot of time by presenting the data in Google Analytics where all of our other KPIs are housed. My team has also had very positive experiences with the customer service team.

Co-Founder & Director of Client Experience

Many clients do not want their phone number to be different on different communication channels. This can pose a problem when trying to implement.

CallRail screenshot: CallRail activity dashboard 

CallRail screenshot: CallRail attribution tool

CallRail screenshot: CallRail native integrations

CallRail screenshot: CallRail CallScribe automatically transcribes calls

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities & data to deliver the best Customer Experiences - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data.

Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory. Prices as low as $14/month.

Aircall is a customer communications platform unifying channels like phone, WhatsApp, and text. Its cloud-based system includes AI Voice Agents for inbound calls, real-time conversation intelligence, and integration with tools like Salesforce, HubSpot, and Zendesk. Businesses can track performance metrics with detailed analytics and manage all interactions through an intuitive interface.

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

Agent Interface

Alerts/Escalation

Audio Capture

Auto-Dialer

Automated Responses

Automated Routing

Automatic Outbound Dialer

Blended Call Center

Calendar Management

Call Center Integration

Call Conferencing

Call Logging

Callback Scheduling

Caller Profiles

Campaign Management

Chatbot

Collaboration Tools

Conferencing

Contact Database

Contact Management

Conversation Intelligence

Email Management

Employee Database

Employee Management

Employee Scheduling

Fax Management

Feedback Management

File Sharing

For Call Centers

For Cloud Phone Systems

Forecasting

Inbound Call Center

Labor Forecasting

List Management

Manual Dialer

Mobile Access

Multi-Channel Data Collection

Multi-Channel Management

Multi-User Collaboration

Multiple Scripts

Online Voice Transmission

Outbound Call Center

Performance Management

Phone Key Input

Predictive Dialer

Progressive Dialer

Quality Management

Real-time Consumer-facing Chat

Reporting/Analytics

Scheduled Recording

Screen Capture

Screen Recording

Search/Filter

Sentiment Analysis

Single Sign On

Skills Tracking

Social Media Integration

RingCX

Windows

Striven Business Analyst

Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.

attorney

So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.

Internet Operations Manager

RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.

Janna was my technical support representative and she was excellent. She had a great attitude.

Lackluster support, misleading plan details. Most of these reviews are suspicious.

Senior Account Executive

It is easy to answer calls and transfer to mobile phone. It has a screen share feature like zoom that I use to use and it was great.

Project Leader/Marketing Professional Commercial Truck Marketing

I enjoy the functionality and ease of use. It's great on desktop or mobile.

QAPI Coordinator 

What I like most about this contact center is anyone that I have spoken with has been extremely pleasant and gone above and beyond to try to get my questions answered.

President

I can't thank Ronald enough for not only calming me down, but he understood the problem and fixed it quickly. I am VERY happy with both techs.

They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.

Business Development

SMS messaging, Value for money, easy learning curve, all extremely useful and fun as well.

Director

Easy navigation with excellent integration across all devices like mobile, desk and laptop.

CallRail vs RingCX Comparison (2026)

CallRail vs RingCX Comparison (2026)

CallRail

RingCX

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives