CallRail Pricing, Features, Reviews & Alternatives

CallRail

Call Tracking & Analytics

4.53/5 (130 reviews)

CallRail overview

What is CallRail?

CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyondhelping our customers get to better outcomes.
www.callrail.com

Pricing

Starting from
$45/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, Germany, Brazil

Supported languages

English
CallRail screenshot: The activity dashboard displays all the calls made, with sources, tags, lead status and more.What is CallRail?CallRail screenshot: Easy to use attribution tools let you see which sources are driving the most calls so you can effectively re-allocate marketing dollars to your top performing channels.CallRail screenshot: CallRail boasts 20+ native integrations and a host of 3rd party integrations as well.CallRail screenshot: CallScribe automatically transcribes calls into text so you can easily search for keywords that matter to your business.

CallRail user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.4
  4.4
  4.4
Chris C.

Easy to use and great data gained from all types of marketing campaigns.

Used daily for 2+ years
Reviewed 2018-03-16
Review Source: Capterra

Pros
Several years ago, call tracking used to be done by hardcoding the tracking number into your website and that is not ideal for SEO. However, when I stumbled upon CallRail I fell in love with the ease of use, SEO-friendliness, and call data. The dynamic number insertion is so clutch! I currently have over 100 websites using CallRail and it is crucial to proving the value of my marketing efforts.

Cons
The reporting takes a little time to get the hang of, but once you've got it down - it isn't too bad.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Emma K.

High Quality and Reliable Call Tracking Software

Used daily for less than 6 months
Reviewed 2020-03-11
Review Source: Capterra

CallRail saves us a lot of time by presenting the data in Google Analytics where all of our other KPIs are housed. My team has also had very positive experiences with the customer service team.

Pros
The main reason we switched from another call tracking software is because of the fact that CallRail integrates directly with Google Analytics. I love that we are able to set up phone calls as a goal right in GA. This also then means it integrates directly with our GDS reporting software.

Cons
I wish that you could choose the timeframe in which two calls from the same number is deemed a unique call or not. The 30 day timeframe is a long time and if a user calls on the 1st and then again on the 27th of a month, for example, it could be for two separate sales/conversions.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Carleen K.

Gives me an office line on my cell phone

Used daily for 1-2 years
Reviewed 2021-02-17
Review Source: Capterra

We use it as our office lines since we're all still working remotely for the most part.

Pros
I love that I don't have to share my personal cell with clients and partners if I don't want to. I can see that it's a work call coming in after hours or on the weekend and can choose not to answer if I'm off the clock.

Cons
I don't know if this is a CallRail problem or an America problem, but there are way too many spam/robo calls. I'd like to see them tackle this so I get less nonsense calls.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

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Teresa Y.

CallRail Not Intuitive or Feature Friendly

Used daily for 6-12 months
Reviewed 2021-01-28
Review Source: Capterra

Not good. We are leaving CallRail to go to another call tracking service.

Pros
System uptime was good. The technical support individuals know their product and were very helpful.

Cons
As a "manager" I initially had all the access I needed to administer my specific clients. Arbitrarily, CallRail starting revoking permission for various admin functions without notifying me or my Corporate offices. Since this was occurring soon after migrating to CallRail, I assumed I was not doing something correctly. I would go to Corporate for support and they could not figure it our either and went to CallRail support only to be told it was a function no longer available to "managers". This put a burden on Corporate and diminished my ability to react to my customers needs in a timely way. Also, the reporting is severely lacking. To get a list of active clients, I or Corporate must manually create the data. When I delete a client, CallRail does not delete them from the list of call tracking users. I have to manually verify the number of active users. There are so many issues with CallRail regarding a poorly designed and non-user friendly system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Uzair A.

We're always looking for something better but unable to find it

Used daily for 2+ years
Reviewed 2018-03-13
Review Source: Capterra

Text messages and calling, plus all our calls are recorded and easy to find.

Pros
We like that it has a text messaging and a calling functions, the multiple numbers and how easy it is to create call flows. The layout of the calls on the main dash board is intuitive as well.

Cons
It's not the most reliable software, we've had many issues where things don't work according to plan. Plus it could do better as being a more powerful call software and include the ability to put people on hold or transfer calls if need be. We are always on the look out for something better but unable to find it so these guys are doing something right.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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CallRail pricing

Starting from
$45/month
Pricing options
Subscription
Free trial
View Pricing Plans

Pricing begins at $45 per month, and includes 10 local phone numbers and 500 minutes. Every account includes session-level tracking, call recording, our top integrations, and unlimited clients & users.

CallRail features

API
Activity Dashboard
Alerts/Notifications
Call Monitoring
Call Recording
Call Routing
Data Import/Export

Access Controls/Permissions (169 other apps)
Chat/Messaging (203 other apps)
Collaboration Tools (155 other apps)
Communication Management (181 other apps)
Contact Management (219 other apps)
Customizable Branding (137 other apps)
IVR / Voice Recognition (138 other apps)
Live Chat (184 other apps)
Mobile Access (209 other apps)
Reporting & Statistics (202 other apps)
Reporting/Analytics (294 other apps)
Third Party Integrations (242 other apps)
Video Conferencing (172 other apps)

Videos and tutorials

Additional information for CallRail

Key features of CallRail

  • API & Webhooks
  • Automatic Lead Classification
  • Block & Filter Callers
  • Call Recording
  • Dynamic Number Insertion
  • Easy Data Export
  • Full Caller ID Data
  • Google Adwords Integration
  • Google Analytics Integration
  • Instant Email Call Notifications
  • Instant Phone Number Setup
  • Keyword Call Tracking
  • Local Numbers: US & Canada
  • Low Monthly Cost
  • No Setup Fees & No Contracts
  • Real-Time Call Statistics
  • Toll Free Numbers: 888, 877, & 866
  • Transcriptions
  • Unlimited Company Accounts
  • Unlimited User Accounts
  • Whisper Messages
  • Wordpress Integration
  • form tracking
View All Features

Benefits

Integrations with existing platforms: With hundreds of integrations available, you can easily connect your CallRail account and activity to your existing tools for bid management, online analytics, CRM and more.

Agency Friendly: We work with agencies to help scale for the number of customers they are serving, provide volume discounts and allow agencies to white-label with ease.

14-Day Free Trial: Give us a shot for 14-days- we're sure you'll love the ease of use and user friendly interface of our powerful application.

No Contract, No Hidden Fees: We believe in being transparent in pricing and being the solution that works for your organization.

Call Reporting & Analytics: Know which campaigns and channels are driving calls to your sales desk.