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CallRail Pricing, Features, Reviews and Alternatives

CallRail product overview

Price starts from

45

Per month

Per Feature

What is CallRail?

CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses worldwide, CallRail’s marketing analytics and business communications software delivers real-time insights that help customers market with confidence.

Key benefits of using CallRail

Integrations with existing platforms: With hundreds of integrations available, you can easily connect your CallRail account and activity to your existing tools for bid management, online analytics, CRM and more.

Agency Friendly: We work with agencies to help scale for the number of customers they are serving, provide volume discounts and allow agencies to white-label with ease.

14-Day Free Trial: Give us a shot for 14-days- we're sure you'll love the ease of use and user friendly interface of our powerful application.

No Contract, No Hidden Fees: We believe in being transparent in pricing and being the solution that works for your organization.

Call Reporting & Analytics: Know which campaigns and channels are driving calls to your sales desk.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum
Knowledge Base

Training options

Videos
Webinars
Documentation

CallRail pricing information

Value for money

4.4

/5

148

Starting from

45

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

CallRail features

Functionality

4.4

/5

148

Total features

65

7 categories

Most valued features by users

API
Third Party Integrations
Alerts/Notifications
Reporting & Statistics
Activity Dashboard
Chat/Messaging
Mobile Access
Call Recording

Functionality contenders

CallRail users reviews

Overall Rating

4.5

/5

148

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.92/10
Rating distribution

5

4

3

2

1

105

30

6

2

5

Pros
It is excellent for capturing calls related to the specific campaign so we can evaluate its effectiveness and quality of leads it sent our way.

AR

Anonymous Reviewer

I hope they upgrade and it turns out to be amazing. I'm willing to give them a chance to prove themselves.
AvatarImg

Trezelle M.

The UI is very nice, the tracking seems to do a very good job and is accurate. I love the ability to record calls and add numbers at will.
AvatarImg

Steve G.

Cons
They are unethical, they added a charge to my account without me opining in for that additional service. They refuse to issue a refund for that.
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Saeed K.

I really can not say we have ever had any problems with this software. The biggest con is we do not use it enough for whatever reason.

BJ

Bruce J.

The lack of assistance in completing tasks after the initial set up of the first project.

RC

Renee C.

Overall rating contenders

Overall Rating

If you don't already have Callrail, you need to get it!!

Reviewed 8 months ago

Transcript

Jeff B.: Hey there. My name's Jeff, I'm a digital marketing strategist. I would rate a CallRail on a...

HN
AvatarImg

Haley N.

New Home Specialist

Real Estate, 51-200 employees

Review source

Overall Rating

Managing multiple phone numbers

Reviewed 3 months ago

Transcript

Haley: My name is Haley and I am the online sales counselor for a builder. And I rate CallRail a four...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Easy to use and great data gained from all types of marketing campaigns.

Reviewed 4 years ago
Pros

Several years ago, call tracking used to be done by hardcoding the tracking number into your website and that is not ideal for SEO. However, when I stumbled upon CallRail I fell in love with the ease of use, SEO-friendliness, and call data. The dynamic number insertion is so clutch! I currently have over 100 websites using CallRail and it is crucial to proving the value of my marketing efforts.

Cons

The reporting takes a little time to get the hang of, but once you've got it down - it isn't too bad.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CallRail is a perfect solution for agencies

Reviewed 9 months ago

CallRail software has been a great solution for our agency but in addition the people at CallRail have offered top notch support along the way.

Pros

From a marketing agency perspective, CallRail is a powerful solution for lead attribution for specific channels. The phone call and form submission data is critical to showing value to clients.

Cons

Easier solutions for adding multiple Keywords pools if needed and the ability to use as few as 2 phone numbers in a keyword pool for small clients would be ideal.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Easy to use Call tracking software

Reviewed a month ago

Callrail has provided an inexpensive option to monitor and record calls and leads for our clients. Its easy to use and easy to integrate into our systems.

Pros

CallRail's UI is intuitive and easy to navigate. The software makes as much information as possible available to us as advertisers. The API is also easy to work with and integrate into our reporting systems. Support staff at call rail is always responsive and quick!

Cons

Sometimes, callrail will stop tracking numbers, we've had to contact support multiple times to reenable the tracking.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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CallRail Not Intuitive or Feature Friendly

Reviewed a year ago

Not good. We are leaving CallRail to go to another call tracking service.

Pros

System uptime was good. The technical support individuals know their product and were very helpful.

Cons

As a "manager" I initially had all the access I needed to administer my specific clients. Arbitrarily, CallRail starting revoking permission for various admin functions without notifying me or my Corporate offices. Since this was occurring soon after migrating to CallRail, I assumed I was not doing something correctly. I would go to Corporate for support and they could not figure it our either and...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Functional and Easy to Implement

Reviewed 4 months ago
Pros

CallRail is easy to use, pretty intuitive, and does a great job overall with segmenting call volume.

Cons

If you have a complicated marketing system, CallRail can get overwhelmed with the dynamic number insertion and may provide contradictory information between "Sources" and "Numbers".

CallRail FAQs and common questions

Q. What type of pricing plans does CallRail offer?

CallRail has the following pricing plans:
Starting from: $45.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of CallRail?

CallRail has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does CallRail support?

CallRail supports the following languages:
English


Q. Does CallRail support mobile devices?

CallRail supports the following devices:
Android, iPad, iPhone


Q. Does CallRail offer an API?

Yes, CallRail has an API available for use.


Q. What other apps does CallRail integrate with?

CallRail integrates with the following applications:
Wix, HubSpot Marketing Hub, Marin Software, Salesforce Marketing Cloud, Zapier, Kenshoo Infinity Suite, Unbounce, Pipeline, Salesforce Sales Cloud, Acquisio, Slack, Optimizely, Meta for Business, Mixpanel, Kissmetrics, Google Data Studio, HubSpot CRM, VWO Testing


Q. What level of support does CallRail offer?

CallRail offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base

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