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CallRail
5
120
4
36
3
7
2
2
1
8
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Call Tracking & Analytics
Table of Contents
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CallRail - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
CallRail overview
Based on 173 verified user reviews
What is CallRail?
By industry, CallRail reviewers are most commonly professionals in marketing and advertising (48%). The most frequent use case for CallRail cited by reviewers is call tracking (86% of reviewers).
What do users say about CallRail pricing?
Reviewers appreciate CallRail's reasonable pricing, cost-effectiveness, and flexible plans, and they value the free trial. Some users report unclear pricing, unexpected billing changes, and say the service can be expensive or the trial too short.
Starting price
per month
Pros & Cons
Lead Management
Call Tracking
Call Management
Reporting
Pricing
Mobile and Text
CallRail’s user interface
CallRail review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.3
Ease of use
4.4
Customer support
4.3
Reviews sentiment
What do users say about CallRail?
Reviewers feel CallRail is easy to set up and use, offering valuable call tracking, lead management, and campaign attribution features that help them measure marketing ROI and optimize client campaigns. They say it integrates well with popular platforms, provides actionable reporting, and allows for flexible call management with multiple numbers and routing options. They appreciate the user-friendly interface and responsive setup support.
Some indicate that pricing can be confusing or high, and they experience occasional issues with customer support responsiveness and billing practices. They note reporting and integrations could be more robust, and that complex setups may require additional learning or assistance.
Select to learn more
Who uses CallRail?
Based on 173 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
CallRail's key features
Most critical features, based on insights from CallRail users:
All CallRail features
Features rating:
CallRail alternatives
CallRail
Starting from
55
Per month
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Per month
CTM
Starting from
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Per month
JustCall
Starting from
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/user
Per month
CallRail pricing
Pricing plans
Pricing details:
User opinions about CallRail price and value
Value for money rating:
Of 26 reviews that provide robust commentary on CallRail's price and value, mention it in a positive light.
Reviewers indicate that CallRail offers reasonable and competitive pricing, especially appealing to small and medium-sized businesses, and they appreciate the absence of contracts and the availability of a 14-day free trial. Users think the service is cost-effective for the features provided, though some say it could be more affordable or that additional pricing tiers would be helpful. Some reviewers find the pricing structure unclear or confusing, and they report concerns about unexpected billing changes and high costs for certain features. Some users feel the free trial is too short to fully assess value.
, and
CallRail integrations (16)
Integrations rated by users
We looked at 173 user reviews to identify which products are mentioned as CallRail integrations and how users feel about them.
Integration rating: 4.7 (5)
“The amount of data provided from Analytics 360 is insane.”
Eric S.
CEO
Integration rating: 4.5 (5)
“Wir nutzen die Software ausschließlich in Verbindung mit der Betreuung von G-Ads Kampagnen.”
Kim W.
Geschäftsführer
Integration rating: 5.0 (2)
“While I love the tool. I wish there was more training on this. I'm now sure what this looks like but the current platform isn't very helpful.”
Josh D.
Business Manager
Integration rating: 4.0 (2)
“We integrate our website with our google ads account for better data collection.”
Heldor G.
Marketing Manager
Integration rating: 4.5 (2)
Integration rating: 5.0 (1)
“I frequently upload huge spreadsheets of audits containing thousands of bill rows. The device compares the data against CMS rules and collects billing errors from direct execution. I am saved several days from row by row checking.”
Tami J.
Chief Compliance Officer
CallRail customer support
What do users say about CallRail customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of CallRail customer support.
Widely noted by reviewers, CallRail's customer support is responsive, knowledgeable, and helpful during setup and ongoing use.
A significant portion of users appreciate the friendly support team and abundance of helpful articles and guided resources.
A limited number of users report difficulty reaching support, slow responses, and unresolved issues, especially regarding billing and refunds.
Support options
Training options
To see what individual users say about CallRail's customer support, check out the review snippets below.
“I would go to Corporate for support and they could not figure it our either and went to CallRail support only to be told it was a function no longer available to "managers". ”
Teresa Y.
Tech Support
“The biggest issues we have with this software is that our customers don't want to pay for it.”
Jacob O.
Senior Paid Media Strategist
CallRail FAQs
CallRail has the following typical customers:
Mid-size Business, Small Business, Freelancers, Large Enterprises
These products have better value for money
Q. What is CallRail used for?
CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses worldwide, CallRail’s marketing analytics and business communications software delivers real-time insights that help customers market with confidence. Founded in 2011, CallRail has grown its award-winning platform from G2 top-rated inbound call tracking software to include form tracking, conversation intelligence, and business communications products. Fitting seamlessly into existing workflows, CallRail integrates with leading marketing and sales software including HubSpot, Facebook, Salesforce, and Google Ads and Analytics. Additionally, CallRail’s Partner Program offers affiliate, agency, and technology partnership opportunities, helping businesses earn, grow, and build with CallRail. CallRail makes it easier for its partners to expand services, attract customers with greater lifetime value, and share revenue from referral sales. CallRail has been featured on the Inc. 5000 fastest growing companies and Deloitte Tech Fast 500 lists for multiple consecutive years. The Atlanta-based company is powered by more than 300 employees committed to delivering incredible products. They’ve earned CallRail spots on Inc. Magazine’s 2018 and 2019 Best Places to Work list as well as the Forbes Best Startup Employers list in 2020. For more information or to view a demo of the platform, visit http://www.callrail.com
Q. Does CallRail support mobile devices?
CallRail supports the following devices:
iPad, Android, iPhone
Q. What level of support does CallRail offer?
CallRail offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base
