CallRail Pricing, Features, Reviews & Comparison of Alternatives

CallRail Reviews

CallRail

Call Tracking & Analytics

4.88/5 (26 reviews)
858     4,923

CallRail call tracking will help you make more money by identifying the marketing channels that make the phone ring. Track phone calls from anywhere: online and offline!
www.callrail.com

CallRail Reviews (26)

Latest reviews

 Great Product & Functionality

This is an overall great product. The basic functions work flawlessly. The somewhat confusing website layout is steadily improving with each update.

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Reviewed 5 days ago by Kyle Wilson

 

 Simple, easy, intelligent and stable phone system for your marketing

Since I begun working with Call Rail, taking my calls and talking to my clients knowing from witch marketing platform they're calling, it's fantastic!

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Reviewed 6 days ago by Mathieu Léonard

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CallRail Pricing

Starting from: $30.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Pricing begins at $30 per month, and includes 10 local phone numbers and 500 minutes. Every account includes all of our great features, including keyword-level tracking, call recording, and unlimited clients & users.

Key Features of CallRail

  • Call Recording
  • Dynamic Number Insertion
  • Real-Time Call Statistics
  • Block & Filter Callers
  • Instant Email Call Notifications
  • Wordpress Integration
  • Whisper Messages
  • Keyword Call Tracking
  • Google Analytics Integration
  • Google Adwords Integration
  • Easy Data Export
  • API & Webhooks
  • No Setup Fees & No Contracts
  • Instant Phone Number Setup
  • Unlimited Company Accounts
  • Unlimited User Accounts
  • Local Numbers: US & Canada
  • Toll Free Numbers: 888, 877, & 866
  • Low Monthly Cost
  • Full Caller ID Data

CallRail Screenshots (12)

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Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Small Business
Devices Supported
Web-based
Supported Countries
Canada, United States
Supported Languages
English
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

Alternatives to CallRail

Benefits

Instant Setup: You can be up and running in five minutes or less. Once you sign up, you can provision tracking phone numbers and route them to your business instantly.

No Contract, No Setup Fees: We don’t require a long-term commitment, so you can sign up today and see why CallRail is the right call tracking solution for your business.

Call Reporting & Analytics: Every time a person calls your business through a tracking phone number, CallRail captures the caller’s phone number, call date and time, and caller location. Real-time reporting means you’ll know which advertisements are generating calls.
Kyle Wilson

Great Product & Functionality

24/03/2017

This is an overall great product. The basic functions work flawlessly. The somewhat confusing website layout is steadily improving with each update.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mathieu Léonard

Simple, easy, intelligent and stable phone system for your marketing

23/03/2017

Since I begun working with Call Rail, taking my calls and talking to my clients knowing from witch marketing platform they're calling, it's fantastic!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Austin Riddle

Let CallRail SKYROCKET your business to the next dimension!

23/03/2017

In my real estate business, handling and routing calls, tracking marketing campaigns, and having access to killer tools is imperative to keeping an edge on the competition. For just a small amount I get 10 local numbers, 500 mins, call recording, routing, voicemail, whisper messages, email and text notifications. On top of that I can link my CallRail account to Podio via Zapier to link call records to my real estate leads. The CallRail Mobile App lets my assistant and I return calls on any of my numbers from our mobile phones and listen to messages. I can even restrict certain phone numbers to myself. I love the way that whisper messages allow me to know what line is calling before I answer.

Pros

The value for the price. The lines, the minutes, the tools, the mobile app, the analytics.

Cons

The lack of a text component on the mobile app. Also, I would really like to be able to return a call from the call list using a different CallRail number than the one the customer called on.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering CallRail

Buy it. Use it. Propel your business to the next level. I recommend it to my associates. I wish I had another CallRail shirt. My wife stole mine.

Source: Capterra
Helpful?   Yes   No
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Richard Rosen

Key to Marketing Success

23/03/2017

I've been a user of Callrail since 2012. At first, the functionality of knowing how many calls my consulting customers were receiving from various Internet properties was more than exciting. In the last few months, I've activated Dynamic Number Insertion, which solved a big problem with my Local SEO vendor. And now I've gotten into Keyword Pooling, which defines the source of the visit. All very very good! Thank you.

Pros

Ease of use; price; features; support

Cons

I don't completely understand the pricing. But it's a trivial issue compared to value received

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering CallRail

I wish I had explored the added functionality sooner

Source: Capterra
Helpful?   Yes   No
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Adrienne Stillman

Great, easy to use call tracking solution

23/03/2017

We use Call Rail to help us track incoming calls from our PPC and other inbound campaigns. It's super easy to set up and use, and the intelligence we get from the tracking is fantastic.

Pros

Easy to use, cost effective

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Daniel Sullivan

CallRail Is The Bomb Dot Com

23/03/2017

I love CallRail. There is really no reason to chose any other provider. Customer service is awesome, product is great.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Manny Costales

A must have service for every AdWord Campaign

20/03/2017

If you are running an AdWord Campaign you need to start using this service, you will be able to track every call, every message. You will also be able to create call flows so you never loose a lead anymore!

Pros

The start price is insane.... super low!!!

Cons

There are no Cons!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering CallRail

They will gave you a demo and a 14 days trial.

Source: Capterra
Helpful?   Yes   No
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Tim Brouwer

Greatest App Ever

17/03/2017

I've been using call tracking through CallRail for awhile. I got myself a corporate job and managed to get in on one of the marketing meetings with a number of leaders in the organization during my first week. The head sales manager states "It's too bad we can't track phone calls to properly measure ROI on these marketing campaigns." I got to raise my hand and say "Actually, we can." I introduced CallRail and showcased how easy it is to use right then and there, and I've become a go-to guy for analytics for the organization in a very short period of time. So, thank you CallRail for making both me and a large number of people in my organization look good!

Pros

Easy to use, great support, "it just works"

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Jack Johnson

Fantastic!

17/03/2017

These guys know what they're doing. They have a very reasonable price point and it allows our small company to track effective marketing without breaking the bank. They also have some of the best customer service around! I've been very pleased with my experience so far (almost 1 year in)

Pros

Ease of Use. Visual Display. Tracking. Customer Service

Cons

An additional price point above basic would be nice. Maybe 4 or 5 tiers instead of 3

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Dipti Srivastava

Great tool to measure ROI of various marketing activities

10/12/2016

Easy to set-up and get going. We r using it to measure our leads generated from various marketing activities.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more