Dialpad vs Convin

RingEX

Vonage Business Communications

800.com

Genesys Cloud CX

RingCX

charles

Compare Dialpad and Convin based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Ringover

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

Nextiva

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Access Controls/Permissions

Activity Tracking

Agent Interface

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Assessment Management

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Call Center Management

Call Conferencing

Call Disposition

Caller ID

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scripting

Call Tracking Metrics

Call Transfer

Campaign Management

Chatbot

Chat/Messaging

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Management

Content Management

Conversation Intelligence

Dashboard

Drag & Drop

Employee Directory

Fax Management

File Transfer

Goal Setting/Tracking

Inbound Call Center

Intent Recognition

Knowledge Base Management

List Management

Live Chat

Manual Dialer

Meeting Management

Mobile Access

Monitoring

Multi-Channel Communication

Multi-User Collaboration

Natural Language Processing

Onboarding

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Performance Metrics

Playbooks

Power Dialer

Predictive Dialer

Queue Management

Recommendations

Recording

Reporting/Analytics

Sentiment Analysis

Single Sign On

SIP Trunking

Speech Recognition

Speech Synthesis

Third-Party Integrations

Training Management

Unified Communications

Video Conferencing

Visual Analytics

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Reviewers appreciate that Dialpad offers many features within standard pricing and they indicate the service is cost-effective. However, some users report hidden fees and surcharges, and they feel costs can escalate with advanced features or more users.

Value for money

Reviews for Dialpad come from a wide variety of industries, including computer software (10% of reviewers), real estate (9%), and marketing and advertising (6%). The most frequent use case for Dialpad cited by reviewers is VoIP (35% of reviewers).

Dialpad

Windows

iPad

Web-based

Android

iPhone

Standard

Enterprise

Director of Operations

Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls.

Its modern UI, AI-powered call transcriptions, and transparent per-seat pricing make it easy for small DTC teams to adopt without heavy IT lift.

Customer Success Manager

Further, I like that Dialpad can operate on both my mobile phone and computer, allowing to take my "desk phone" with me wherever I go.

Director of customer support and success

The integration with HubSpot is very limited and we typically run into issues for things are not getting associated or logged correctly

Administrative Assistant

I had some issues with the login and password not working when I tried to login and after multiple attempts I realized I was using my login and password for talk, message, and meet and not video conferencing. Once I figured that out it was so simple.

The problem is so fundamental that Dialpad has failed in its essential purpose, and we have lost confidence in their ability to deliver a working solution.

You end up wasting months trying to finalize the "privacy policy" on your website, only to be left unable to send SMS messages.

Outages & dropped calls are not infrequent events & have been hard to get resolution for despite ongoing communication with their support  team.

Operations Supervisor

What I like least is that sometimes the mobile app can lag or feel less smooth than the desktop version.

Agent

Overall, Dialpad has provided a consistently positive experience with clear calls, useful features, and solid reliability.

I have had a terrible experience with Dialpad . Since October 2023, my company, VICNA, has been overcharged more than AU$10,000 for services we never used. Despite repeated emails and even a Zoom meeting to explain the situation, the issue remains unresolved, and they continue to charge us incorrectly every month.

National Recruiting Director

I don't love that it forces us to send an automated opt-out message after texting someone, even if they have already provided consent.

I do enjoy that dial pad integrate with our main CRM system HubSpot.

The platform offers a range of features that are helpful for managing communications, making it convenient for day-to-day use.

Owner

The support team wouldn't help me because I didn't upgrade to a higher tier....wtf?

The phone app works on iPhones, and the desktop app functions well.

Their team shows little accountability, merely shifting responsibility to third parties instead of resolving issues directly.

I immediately requested a refund and cancellation of the web chat services, and they have spent another 2 months beating around the bush before telling me that can't do that, and I'm stuck with their contract for web chat.

Customer Care Manager

I like that we can effortlessly customize the tool to fit our needs.

Facilities Specialist

Unfortunately, pictures aren't always received by the recipient, even though they show as sent.

Director of Human Resources

I think it is okay because we transferred our workforce to remote and needed the option to have inbound and outbound calling

Director, IT

There is a great intuitive interface, cloud-based accessibility, and robust features Calls made using the platform are clear and  the video calls and AI-driven transcription services are stellar.

Customer service is very slow and do not remedy problems, they just send you in circles.

These licenses are now permanently added to my contract, contrary to the false assurance I was given that I could cancel at any time.

Operations Manager

It has not been great - we have been loyal customers and increased licences however when we tried to reduce them again, they still charge us for the additional licences over 6 months later, and no response from them at all.

It has all the features you need Call recording, call monitoring, call history, and texting, the list goes on.

Director of Telecommunications

Multiple calls with same ANI would result in first call going proper IVR workflow.  

We have used Dialpad as a VoIP solution and it has been amazing.

We told them we used Lawmatics for our CRM and that it was critical that everything integrated directly to Lawmatics.

Troubleshooting issues feels slow & ineffective, even after escalated.

This ongoing problem has caused financial strain, and their slow or non-existent communication makes the situation even more frustrating."

SMS suffers from inadequate customer support.

Co-founder

Last week we had an entire three days that we could not receive calls, they all simply went to the same voice box.

After spending HOURS on their website looking for a phone number to call, support webpages that take you in circles, and a chatbot that doesn't work I ended up finding the customer service email addresses in forums.

What they don't tell you is that there are no refunds, even if you cancel during the "trial". When I tried to cancel, their internal chat system would not connect me to an agent, saying that no one was available to cancel my account.

I am now stuck paying over $300 for just 3 lines that I am using, while being contracted to pay for 7.

Director of Property Management

We sent in written notice immediately upon setup to not have our contract auto-renew.

IT Project Management

Overall i am pleased with Dialpad and its AI transcript service.

Therapist

The chat feature is convenient and useful to send reminders for sessions.

There were numerous hidden fees and my phones would not function for my business until I paid these unexpected costs. When I canceled within the 14-day trial period, they refused to refund my annual fee.

They had a flaw with calls ringing in that came from the same ANI.  

Leasing Specialist

So far, Dialpad is the best calling/text message software that I use.

We switched from 8x8, having a hard time getting our dedicated rep on the phone.

DIRECTOR

Doesn't forward calls to external numbers effectively or efficiently.

Customer Support Lead

Compared to other phone softwares, Dialpad is huge step up for call centers.

Account closed immediately after sign up.

I find it difficult to get issues addressed and resolved.

It's not like I dislike it, but the AI voice isolation.

Their website pricing information shows an option to "see all features" and that page even has fine print at the bottom.

Customer Support

Call Management

Conference Calls

Text Messaging

Phone and Desktop Integration

Integrations

Security and Access Control

Bugs and Issues

Inconsistent audio performance

Director of Relationships

You need to have a ethernet set up or an extremely high-speed internet for clarity.    If you try a low bandwidth solution it will make the calls sound like an echo but this is the case with most VOIP systems.

58% of reviewers feel negative about Dialpad’s audio quality. Users often experience issues with headsets, Bluetooth devices, or switching between audio sources, leading to muffled or garbled sound. They report that audio sometimes fails to connect properly, requiring app restarts or troubleshooting. Reviewers say that sound quality can degrade with lower bandwidth, and occasional choppiness or echo affects call clarity. Many find managing audio settings confusing, especially when using multiple devices, and mention that these problems disrupt their workflow and client interactions.

Noticeable call latency issues

Advertising Manager

There is a significant delay between when you speak and when your voice is heard by the person on the other end of the line.

75% of reviewers feel negative about Dialpad’s call delay. Users frequently report a lag between speaking and being heard, which disrupts conversations and can make communication challenging. They mention that delays are more pronounced with unstable or slow internet connections, sometimes resulting in missed calls or delayed notifications. Reviewers say that call setup can be slow, and occasional connection issues lead to dropped or choppy calls. Many users find these latency problems frustrating, especially during important business calls, and note that it impacts their overall experience.

Recurring software glitches

55% of reviewers feel negative about Dialpad’s bugs and technical issues. Users report frequent glitches, such as app freezes, crashes, and features not working as expected. They mention that updates sometimes introduce new problems or fail to resolve existing ones. Reviewers say that integration with other platforms can be unreliable, and some features are inconsistent across devices. Many users express frustration with the need to restart the app or device to fix issues, and note that these recurring problems hinder productivity and create additional support needs.

Unresponsive customer service

54% of reviewers feel negative about Dialpad’s customer support. Users describe slow response times, unresolved billing disputes, and difficulty canceling or modifying accounts. They report that support interactions often require multiple follow-ups and that representatives sometimes lack accountability or provide incomplete solutions. Reviewers mention that communication is mostly via email or chat, with limited direct assistance. Many feel that customer service is unhelpful when dealing with contract or technical issues, leading to prolonged frustration and, in some cases, financial loss.

Unreliable call handling features

We constantly have dropped calls and when I do connect, it takes up to 45 seconds to hear the customer and for them to hear me.

Regional Manager

While attempting to make calls I cannot drop the outbound call to pick up the incoming call so you lose both calls.

38% of reviewers feel negative about Dialpad’s call management. Users report dropped calls, missed notifications, and problems with transferring or forwarding calls. They say that managing call queues and searching call history can be cumbersome, especially for teams needing efficient workflows. Reviewers mention issues with caller ID accuracy, integration with contact lists, and difficulties handling multiple calls. Many find that the system’s reliability is inconsistent, which affects their ability to provide timely responses and maintain smooth business operations.

Dialpad vs Convin Comparison (2026)

Dialpad

Convin

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives