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Convin

3X your contact center performance with Convin.

Table of Contents

Convin - 2025 Pricing, Features, Reviews & Alternatives

What is Convin?

Convin is a contact center-focused Full-Stack Conversations QA platform powered by AI. Conversation analysis provides last-mile agent coaching, winning behavior analysis, and 100% omnichannel conversation audit.

Contact centres can boost conversions, improve customer satisfaction, and improve agent effectiveness with Convin's conversation intelligence platform. Automated quality assurance can be carried out without sacrificing effectiveness in call centres. Use auto QA to get rid of random sampling, human bias, and erroneous scoring. Calls, chats, and emails should all be monitored in order to assess agent performance and provide instruction.

Utilize an effective learning management system (LMS) that includes manual coaching, a knowledge base, exams, and courses to support agent training. Make specific agent assessments, add the necessary knowledge to the knowledge base, and monitor agent involvement in coaching sessions.

With targeted peer-to-peer automated coaching, call centre coaching can be up a notch. Take control of the training sessions for call centres that AI automatically assigns based on discussions with the best-performing agents. 60% less time is spent on agent onboarding, and annual call centre ROI increases.

Starting from

Per month

Alternatives with better value for money

Convin's key features

Most critical features, based on insights from Convin users:

Performance Management

4.8

(212)

Training Management

4.8

(134)

All Convin features

Features rating:

4.9

(232)

Activity Dashboard

(0)

AI/Machine Learning

(0)

Alerts/Notifications

(0)

Call Monitoring

(0)

Call Recording

(0)

Conversation Intelligence

(0)

Customer Experience Management

(0)

Employee Coaching Tools

(0)

Feedback Management

(0)

Multi-Channel Communication

(0)

Multiple Scoring Models

(0)

Quality Management

(0)

Real-Time Data

(0)

Reporting/Analytics

(0)

Convin alternatives

Convin

4.9

(232)

Starting from

Per month

Free trial

Free version

Ease of Use

4.9

Features

4.9

Value for Money

4.9

Customer Support

5.0

Fathom

5.0

(717)

visit website

Starting from

Free trial

Free version

Ease of Use

5.0

Features

4.9

Value for Money

4.9

Customer Support

5.0

Zendesk QA

4.9

(22)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.9

Features

4.6

Value for Money

4.8

Customer Support

4.9

Numerik

4.8

(16)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.6

Features

4.4

Value for Money

4.6

Customer Support

4.4

Convin pricing

Value for money rating:

4.9

Starting from

Per month

Flat Rate

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

Convin integrations (11)

Integrations rated by users

We looked through 232 user reviews, to identify which products are mentioned as Convin integrations, and what is the users perception.

Exotel

Integration rating: 4.8 (84)

“It is the telephone integrated software that our organization uses to conduct calls with our customers”

Rashi Sinha

Fitness Consultant

Ameyo

Integration rating: 4.9 (40)

“This integration is important because this enables the automatic call flow to Convin dashboard.”

Kanika Satija

Team Lead

Zendesk Suite

Integration rating: 4.7 (3)

Salesforce Sales Cloud

Integration rating: 5.0 (2)

Ameyo Remote Contact Center

Integration rating: 4.5 (2)

Ameyo Video Contact Center

Integration rating: 5.0 (2)

LeadSquared

Integration rating: 4.0 (2)

Twilio

Integration rating: 4.0 (1)

Knowlarity

Integration rating: 4.0 (1)

Convin support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Chat

Knowledge Base

Email/Help Desk

Phone Support

Training options

Live Online

Documentation

Videos

Convin reviews

Overall rating

4.9

232

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.63/10

Rating distribution

204

Pros

“It provides ease of implementation as well as ease of integration. I love how it transforms our conversations with number of features it provides.”

Syed P.

Consultant

“It is quiet simple to use with such an amazing an team of customer support. I couldn't thank much to Convin to easing my life with such ease of implementation.”

Shivani K.

Admission Counselor

“As far as it goes it is well and good the team has been supportive and co-operative and they have resolved all the technical and business requirements requested by us.”

Faisal A.

Admission support officer

Cons

“As of now I had faced small challenges which can be ignored.”

Subhasish S.

Process Manager

“Convin.ai's weakness for me is that there could occasionally be confusion over who was speaking. Although it says that the caller stated it, I may have added something.”

Vicky K.

Admission Counselor

“Having clustered call tags makes it difficult to select the right ones since we have multiple lines of businesses and we have the call tags collectively.”

Pavan K.

Quality & Training

Read all reviews

Convin FAQs

Q. What type of pricing plans does Convin offer?

Convin has the following pricing plans:
Starting from: ₹80.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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