Exotel vs Knowlarity

CallHippo

Twilio

800.com

Freshcaller

CloudAgent

charles

Compare Exotel and Knowlarity based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Freshdesk Contact Center (Formerly Freshcaller) is a cloud-based modern phone system that helps you in scaling your business without having to worry about the complexity.

CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup

Exotel is the emerging market's full-stack customer engagement platform that offers a communication API framework to build your conversational portfolio, an omnichannel contact center and a conversational AI toolkit to improve speed, quality and outcomes of customer conversations.

2-Way Messaging

Agent Interface

Alerts/Notifications

Auto-Dialer

Automated Routing

Automatic Call Distribution

Call Center Management

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tagging

Call Tracking

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Campaign Planning

Campaign Scheduling

Chat/Messaging

Chatbot

Contact Management

Customer History

Customizable Reports

Customizable Templates

Inbound Call Center

Interaction Tracking

Live Chat

Manual Dialer

Mass Texting

Message Personalization

Monitoring

Multi-Campaign

Multi-Channel Communication

Multiple Scripts

On-Demand Recording

Outbound Call Center

Performance Metrics

Predictive Dialer

Progressive Dialer

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Recording

Reporting & Statistics

Reporting/Analytics

Scheduled Messaging

Sentiment Analysis

SMS Messaging

Social Media Integration

Surveys & Feedback

Text to Speech

Third-Party Integrations

Voice Mail

VoIP

VoIP Connection

Workforce Management

Exotel

Web-based

Alphonic Network Solutions

Their marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services.

Cloud Deployment Engineer

Ease of Use is awesome, i didn't need anyone's help to create and customize the product. Most of the features expected from the telephony company is present and with such ease of using it.

Product Manager

It has been great so far. Product is bug free and support is super quick and easy to access.

Operation Executive

The software is user-friendly and the good thing about this is the SMS campaign which is very useful for us.

Team lead

Ease to handle, has great features. It helps to keep numbers safe by masking.

Marketing Manager

It provides recording and call-logs which I use significantly and this is what I like best.

Education Loans

Hi, We are glad we switched to exotel for calling. It has helped us make the call process more relaxing and reach to the leads effectively.

The maintenance keeps going on which sometimes delays in providing the call details. It is quite irritating for me.

Sales & Operations Marketing Executive

The after sales services from Exotel is horrible.

Team Lead

The custom API integration with the software is super easy.

Co-Founder

Another major concern is quite frequently there will be problem in incoming or outgoing in some or other region.

Operations Manager

Overall the experience has been quite pleasant and enriching.

Sr Manager

Ease of setting up, highly configurable based on the process, routing logics, integrations available, ability to send masked sms.

Manager- Marketing

Exotel is mainly used by our Inbound Marketing and Customer Support teams. The most likable feature of exotel is that it is very easy to set-up.

It helps in managing small support groups without the need of investing on hardware. It is easy to configure and manage without having to write codes.

IT Application Manager

No Support from top to bottom team members post sale. Very worst experience once the payment is done to the company.

Owner

It's very easy to use, support team is also very helpful & system have many features that suits all our business need.

As a startup founder I am really thankful for the Exotel team for providing support for startups with free trial and economical charges after the trial.

Exotel screenshot: Exotel, one of South Asia's largest cloud telephony and cloud communications provider. Call management, VoIP

Exotel screenshot: Click to call, cloud telephony, call insights

Exotel screenshot: cloud telephony for SMEs, cloud telephony for small business. cloud communication for small business, progressive dialer, predictive dialer, Enterprise dialers , enterprise softphone

Exotel screenshot: Missed call tracking, multi-level IVR, call management

Exotel screenshot: single source of truth for customers. CRM integration, Helpdesk integration, improve agent productivity

Exotel screenshot: cloud telephony dashboard, cloud communications dashboard, telephony system UI, drag-and-drop cloud telephony UI

Large Enterprises

Mid Size Business

Public Administrations

Small Business

Cloudagent covers the needs of inbound, outbound and blended contact centers with ACD, IVR, CTI, dialer and more.

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Knowlarity is a leading cloud communication company that offers intuitive solutions such as virtual numbers, cloud contact centers, IVR systems, AI-powered speech analytics, chatbots/voicebots, TrueCaller verified business calling, WhatsApp Business API, and more.

Exotel vs Knowlarity Comparison (2026)

Exotel

Knowlarity

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives