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Exotel Logo

Full-stack customer engagement platform-CPaaS, CCaaS,Chat AI

Last updated: March 2023

Exotel Pricing, Features, Reviews and Alternatives

Exotel FAQs

Q. What type of pricing plans does Exotel offer?

Exotel has the following pricing plans:
Starting from: $200.00
Pricing model: One Time License, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Exotel?

Exotel has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does Exotel support?

Exotel supports the following languages:
English, Hindi


Q. Does Exotel offer an API?

No, Exotel does not have an API available.


Q. What other apps does Exotel integrate with?

Exotel integrates with the following applications:
CleverTap, LeadSquared, Kapture CX, Freshdesk, MoEngage, Salesforce Platform, HubSpot CRM, Shopify, Zendesk Suite


Q. What level of support does Exotel offer?

Exotel offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Exotel product overview

Price starts from

200

One-time payment

Flat Rate

What is Exotel?

As the emerging market’s leading full-stack customer engagement platform, Exotel delivers an industry-leading customer communication stack for distributed customer-facing teams to utilise and deliver unparalleled customer experiences.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Training options

Webinars
Documentation
Videos

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Starting from

200

One-time payment

Flat Rate

Free plan
Free trial
Pricing range

Starting from

0.01

Usage Based

Free plan
Free trial
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Ease of use
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Why am I seeing this?

Exotel pricing information

Value for money

4.2

/5

66

Starting from

200

One-time payment

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Exotel features

Functionality

4.0

/5

66

Total features

64

6 categories

Most valued features by users

Third-Party Integrations
API
Reporting/Analytics
Alerts/Notifications
Reporting & Statistics
Chat/Messaging
Contact Management
Call Recording

Functionality contenders

Exotel users reviews

Overall Rating

4.3

/5

66

Positive reviews

83

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.37/10
Rating distribution

5

4

3

2

1

35

20

9

0

2

Pros
Their marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services.
Ease of Use is awesome, i didn't need anyone's help to create and customize the product. Most of the features expected from the telephony company is present and with such ease of using it.
It has been great so far. Product is bug free and support is super quick and easy to access.
Cons
The maintenance keeps going on which sometimes delays in providing the call details. It is quite irritating for me.
The after sales services from Exotel is horrible.
Another major concern is quite frequently there will be problem in incoming or outgoing in some or other region.

Overall rating contenders

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Tapesh b.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Software for cloud and virtual Telephony in India

Reviewed 5 years ago

Team is very helpful to setup your number and the things you needed they will understand your requirement.

Pros

Their marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services.

Cons

They are not providing services out of India so we have to manage multiple options for Indian customers and for other countries customers.

PP
AvatarImg

Puvinthan P.

Hospital & Health Care, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

A Good Product with a Lousy After Sales Services

Reviewed 3 years ago

The after sales services from Exotel is horrible. If any of you planned to purchase the product be very sure that you only purchase it 1 time at 1 go. If you wanted to add-in, you will have to wait for ages to get your request done. All of the customer support only be nice when you are a new customer. Thereafter, you are invisible for them. No call, No email or No Chatting can help you. A good product under a lousy customer service support.

Pros

1. Very easy to use and monitor your calls 2.

Cons

1. It has to do some presetting by installing a 3rd party software, prior using the number through the software

PS
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Prasanna S.

Automotive, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

My take on Exotel

Reviewed 5 years ago

It's been pretty good. Reaching support is a bit of a challenge. However we could sort out our issues after a quick visit to your offices in Bangalore.

Pros

We liked how easy it was to setup the whole process. We felt that the UI & UX was amongst the best in the cloud telephony space.

Cons

There are a couple of issues with the way reports are generated. There are a lot of call drops-we are unable to figure out why we have so many abandoned calls though there have been free agents. Would love it if there could be some kind of timing mechanisms set up to figure out how long the customer had to wait before connecting to an agent. Would certainly help us and other clients with improving our own SLAs.

AvatarImg

Verified reviewer

Package/Freight Delivery, 1,001-5,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Product with great options

Reviewed 5 years ago

Exotel has been a key to connect with customers and also keep data privacy intact. We use it as a help line for our delivery partners and they also are able to connect with multiple agents with just a single help-line number. Exotel, is a great product for service industry.

Pros

Data security is key to our organization and Exotel has helped us a lot in achieving the same. We have been using exotel to help our delivery partners connect with customers. Exotel helps bridge that gap by keep the customer contacts anonymous.

Cons

Even if our agents are busy on some other call, it does not tell you a busy tone. You as a caller, will still hear 'ringing tone' and if no one answers your call, you will feel that the call was not pickedup. While in reality, all the agents were busy hence, the call was not even connected at all.

MG
AvatarImg

Mayank G.

Computer Software, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best cloud telephony solution

Reviewed 2 years ago
Pros

Great pre and post sales support. Easy to use solution and can handle complex requirements

Cons

New features and products launcher wrt to market needs

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