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Exotel

An all-weather, remote-ready cloud communication platform.

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Exotel Pricing, Features, Reviews and Alternatives

Exotel product overview

Price starts from

$

75

/momonth
Flat Rate

What is Exotel?

Exotel is one of Asia’s leading cloud communication platforms. It supports customer engagement efforts with businesses like Flipkart, Ola and Zomato in India to enterprises like Gojek and Lazada in Asia.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support

Training options

Webinars
Documentation
Videos

Exotel pricing information

Value for money

4.2

/5

56

Price starts from

$

75

/momonth
Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Exotel features

Functionality

4.0

/5

56
Total Features67 6 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Alerts/Notifications
Reporting & Statistics
Chat/Messaging
Call Recording
Live Chat

Functionality contenders

Exotel users reviews

Overall rating

4.3

/5

56

Positive reviews

84%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.4/10
Rating distribution

5

4

3

2

1

30

17

7

0

2

Pros
Their marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services.

Tapesh b.

My overall experience is very good, creating workflows in exotel is very easy, even voice quality is awesome, and the dashboard is very user-friendly.

PB

Palash B.

Ease of Use is awesome, i didn't need anyone's help to create and customize the product. Most of the features expected from the telephony company is present and with such ease of using it.

MF

Mohamed F.

Cons
The maintenance keeps going on which sometimes delays in providing the call details. It is quite irritating for me.

DK

Deepanshu K.

Another major concern is quite frequently there will be problem in incoming or outgoing in some or other region.

RN

Ramesh N.

I think they could create ticket based on the problem explained over the phone and send a mail with ticket details.

RN

Ramesh N.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Software for cloud and virtual Telephony in India

Reviewed 2 years ago

Team is very helpful to setup your number and the things you needed they will understand your requirement.

Pros

Their marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services.

Cons

They are not providing services out of India so we have to manage multiple options for Indian customers and for other countries customers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Product with great options

Reviewed 2 years ago

Exotel has been a key to connect with customers and also keep data privacy intact. We use it as a help line for our delivery partners and they also are able to connect with multiple agents with just a single help-line number. Exotel, is a great product for service industry.

Pros

Data security is key to our organization and Exotel has helped us a lot in achieving the same. We have been using exotel to help our delivery partners connect with customers. Exotel helps bridge that gap by keep the customer contacts anonymous.

Cons

Even if our agents are busy on some other call, it does not tell you a busy tone. You as a caller, will still hear 'ringing tone' and if no one answers your call, you will feel that the call was not pickedup. While in reality, all the agents were busy hence, the call was not even connected at all.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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My take on Exotel

Reviewed 2 years ago

It's been pretty good. Reaching support is a bit of a challenge. However we could sort out our issues after a quick visit to your offices in Bangalore.

Pros

We liked how easy it was to setup the whole process. We felt that the UI & UX was amongst the best in the cloud telephony space.

Cons

There are a couple of issues with the way reports are generated. There are a lot of call drops-we are unable to figure out why we have so many abandoned calls though there have been free agents. Would love it if there could be some kind of timing mechanisms set up to figure out how long the customer had to wait before connecting to an agent. Would certainly help us and other clients with improving our own SLAs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Good Service & easy to use

Reviewed 2 years ago

it's good experience using this software

Pros

Dear Team, I am an user of exotel since year it's easy software to use and really very useful as well tremendous support from support team

Cons

easy to use , and helpful to generate the leads

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A excellent tool for communication!

Reviewed 2 years ago

It has been great so far. Product is bug free and support is super quick and easy to access.

Pros

- Exotel has helped us build a reliable connection with our customers over voice & SMS. - Exotel allows a personalised experience for the customers over voice calls. Tracking, managing and building call flow is pretty easy. - It has excellent features like multi-level IVR, call recording, call routing, call analytics, etc - No hardware required - Phone number masking is the best feature of this software - Excellent support from Exotel team

Cons

Nothing I can think of / encountered during the usage in the last 2 years

Exotel FAQs and common questions

Exotel has the following pricing plans:
Starting from: $75.00/month
Pricing model: Subscription
Free Trial: Available


Exotel has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Exotel supports the following languages:
English, Hindi


No, Exotel does not have an API available.


Exotel integrates with the following applications:
CleverTap, LeadSquared, Google Hangouts, Kapture CRM, Freshdesk, Salesforce App Cloud, HubSpot CRM, Shopify, Zendesk


Exotel offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

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