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Exotel
Full-stack customer engagement platform-CPaaS, CCaaS,Chat AI
Last updated: March 2023
Exotel has the following pricing plans:
Starting from: $200.00
Pricing model: One Time License, Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Exotel?
Exotel has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does Exotel support?
Exotel supports the following languages:
English, Hindi
Q. Does Exotel offer an API?
No, Exotel does not have an API available.
Q. What other apps does Exotel integrate with?
Exotel integrates with the following applications:
CleverTap, LeadSquared, Kapture CX, Freshdesk, MoEngage, Salesforce Platform, HubSpot CRM, Shopify, Zendesk Suite
Q. What level of support does Exotel offer?
Exotel offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Typical customers
Platforms supported
Support options
Training options
Starting from
200
One-time payment
Flat Rate
Starting from
0.01
Usage Based
Value for money
4.2
/5
66
Starting from
200
One-time payment
Flat Rate
Value for money contenders
Overall Rating
4.3
/5
66
Positive reviews
83
%
35
20
9
0
2
Tapesh b.
Information Technology and Services, 11-50 employees
Used daily for 6-12 months
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Team is very helpful to setup your number and the things you needed they will understand your requirement.
Their marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services.
They are not providing services out of India so we have to manage multiple options for Indian customers and for other countries customers.
Puvinthan P.
Hospital & Health Care, 51-200 employees
Used daily for 6-12 months
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The after sales services from Exotel is horrible. If any of you planned to purchase the product be very sure that you only purchase it 1 time at 1 go. If you wanted to add-in, you will have to wait for ages to get your request done. All of the customer support only be nice when you are a new customer. Thereafter, you are invisible for them. No call, No email or No Chatting can help you. A good product under a lousy customer service support.
1. Very easy to use and monitor your calls 2.
1. It has to do some presetting by installing a 3rd party software, prior using the number through the software
Prasanna S.
Automotive, 11-50 employees
Used daily for 1-2 years
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It's been pretty good. Reaching support is a bit of a challenge. However we could sort out our issues after a quick visit to your offices in Bangalore.
We liked how easy it was to setup the whole process. We felt that the UI & UX was amongst the best in the cloud telephony space.
There are a couple of issues with the way reports are generated. There are a lot of call drops-we are unable to figure out why we have so many abandoned calls though there have been free agents. Would love it if there could be some kind of timing mechanisms set up to figure out how long the customer had to wait before connecting to an agent. Would certainly help us and other clients with improving our own SLAs.
Verified reviewer
Package/Freight Delivery, 1,001-5,000 employees
Used weekly for 6-12 months
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Exotel has been a key to connect with customers and also keep data privacy intact. We use it as a help line for our delivery partners and they also are able to connect with multiple agents with just a single help-line number. Exotel, is a great product for service industry.
Data security is key to our organization and Exotel has helped us a lot in achieving the same. We have been using exotel to help our delivery partners connect with customers. Exotel helps bridge that gap by keep the customer contacts anonymous.
Even if our agents are busy on some other call, it does not tell you a busy tone. You as a caller, will still hear 'ringing tone' and if no one answers your call, you will feel that the call was not pickedup. While in reality, all the agents were busy hence, the call was not even connected at all.
Mayank G.
Computer Software, 501-1,000 employees
Used daily for 1-2 years
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Great pre and post sales support. Easy to use solution and can handle complex requirements
New features and products launcher wrt to market needs