FastPass IVM - 2026 Pricing, Features, Reviews & Alternatives

FastPass Identity Verification Manager (IVM)

FastPass Identity Verification Manager (IVM) is a workforce identity verification solution purpose-built for the IT service desk. It helps organizations verify user identities before access is granted or sensitive support actions are performed—reducing the risk of social engineering, account takeover, and insider misuse.

IVM introduces a secure, structured verification process into everyday service desk workflows. Instead of relying on static knowledge-based questions or manual judgment calls, support agents are guided through dynamic, policy-driven identity verification that adapts to the user, the request, and the risk level involved.

Role-Based and Context-Aware Verification

FastPass IVM is designed to support different user groups through role-based identity verification. Employees, contractors, remote workers, executives, and privileged users can each follow verification flows aligned to their role, access level, and risk profile. Organizations define their own verification policies, ensuring the right level of assurance without adding unnecessary friction.

Verification decisions are context-aware and can incorporate signals such as authentication methods, device behavior, user status, and request type. This allows IVM to dynamically adjust verification strength and guide agents through consistent, auditable processes.

Native ITSM Integration

FastPass IVM integrates directly with leading IT Service Management platforms such as ServiceNow. By leveraging ticket data, user attributes, and workflow context, IVM embeds identity verification directly into existing service desk operations. Agents work within familiar tools while following standardized verification steps that improve both security and efficiency.

Flexible Deployment and Enterprise Scale

FastPass IVM is available as a certified cloud service or as an on-premises deployment, giving organizations flexibility to meet regulatory, compliance, and architectural requirements. The solution scales easily from organizations with 500 users to large enterprises and Fortune 500 companies with complex identity environments.

Proactive Workforce Identity Protection

By standardizing and strengthening identity verification at the service desk, FastPass IVM helps organizations stop attacks before credentials are compromised. The result is reduced risk, faster resolution times, and greater confidence that only the right users gain access—every time.