Five9 vs DialedIn CCaaS

Talkdesk

CXone Mpower

Convoso

Genesys Cloud CX

VICIdial

Ricochet360

Compare Five9 and DialedIn CCaaS based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

CXone Mpower is a cloud-based contact center platform that assists with customer experience (CX), brand value optimization, and more.

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

Activity Dashboard

Agent Interface

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Appointment Management

Archiving & Retention

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Call Center Management

Call Conferencing

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Screening

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transcription

Call Transfer

Callback Scheduling

Campaign Management

Chat/Messaging

Chatbot

Collaboration Tools

Computer Telephony Integration

Contact Database

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Visualization

Drag & Drop

Email Management

Employee Coaching Tools

Employee Management

Employee Reward Programs

Employee Scheduling

Event Triggered Actions

FCC Compliance

Feedback Management

File Transfer

For Call Centers

For iPad Devices

FTC Compliance

Inbound Call Center

Integrations Management

Interaction Tracking

Knowledge Management

KPI Monitoring

Labor Forecasting

Lead Distribution

Lead Generation

List Management

Live Chat

Manual Dialer

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multiple Scoring Models

Multiple Scripts

Negative Feedback Management

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Performance Metrics

Phone Key Input

Power Dialer

Predictive Analytics

Predictive Dialer

Preview Dialer

Process/Workflow Automation

Progressive Dialer

Quality Management

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Five9

Linux

Web-based

Windows

iPad

Cloud Consultant

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

Administrator

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.

Customer Engagement Manager

Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.

sales

But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.

It has been over the top positive and consistent with feedback from my peers.

Technology Integration Specialist

We've been using Five9 as a potential replacement for NICE for over a year now, and I'm sold. The look and feel are intuitive and elegant.

Recruitment & Research Associate

Overall Recommendation- Very useful application, good value for money.

Technical Support Specialist

Our company is losing their mind with this software and already on the hunt for new call center software to replace.

Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.

Cost effective - easy to use - helps with contact rate.

Call Center Agent 

I think it’s a solid program that can be configured exactly as you might want or need it which makes it very valuable.

Supervisor

It takes too long to start and some features are confusing.

Technical Support 4

Full of very useful features that are required to run a call center. Very intuitive and easy to set up and get the center up and running.

Independant contractor

This product is user friendly and very easy to setup and use.

Call Center Supervisor

Very dependable service, great customer support.

Service Desk Associate

Great experience with Five9. I use it every day to take incoming calls from our clients.

Call Center Employee

I've been part of a lot of call-centers. I've used i360 and a few other dialing systems, but Five9 definitely integrates with your computer needs at the same time better than others.

Five9 screenshot: Five9 Supervisor view for monitoring agents

Five9 screenshot: Five9 Agent dashboard with performance metrics

Five9 screenshot: Five9 Supervisor dashboard with reports on KPIs

Five9 screenshot: Five9 Email customer service

Five9 screenshot: Five9 Outbound call management

Five9 screenshot: Five9 Live chat support

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat

Convoso is a cloud-based dialer software for outbound lead gen contact centers. Our omnichannel solution solves the biggest frustrations call centers have with their dialer. Customers report dramatic increases in contact rates of up to 300%, delivering more conversions and significantly improved ROI.

Ricochet360 is an all-in-one auto-dialer, CRM, lead management, and marketing automation platform designed for both inbound and outbound agents looking for a competitive advantage. It enables teams to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate most of the daily workflows.

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

Access Controls/Permissions

Activity Tracking

Answering Machine Detection

Automated Attendant

Caller ID

Contact Management

Customizable Caller ID

Data Management

Data Security

For Cloud Phone Systems

For Contact Centers

For Sales Teams/Organizations

Lead Capture

Lead Management

Lead Qualification

Multi-Campaign

Real-Time Updates

Reporting & Statistics

Reporting/Analytics

Ring Groups

Role-Based Permissions

SMS Messaging

Social Media Integration

Third-Party Integrations

Virtual Call Center

Virtual Extensions

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Workforce Management

DialedIn CCaaS

Production Coordinator

To top it off, working with the people at Chase has been an even greater part of this amazing experience.

User friendly and very easy to get tech support online to help out with any questions or concerns. The product is fast and very responsive to your needs for your business.

Director of Marketing

Then ChaseData is the only way to go. It is so user friendly and the monitoring tools are amazing to help your reps be more successful.

Owner

Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company.

Director of Sales

I would highly recommend this product. Not only is the product terrific as it has helped our team connect with more prospects than ever before, but also the customer support is second to none.

Five9 vs DialedIn CCaaS Comparison (2026)

Five9 vs DialedIn CCaaS Comparison (2026)

Five9

DialedIn CCaaS

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives