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Cloud contact and call center software
Five9 Pricing, Features, Reviews and Alternatives
Five9 product overview
What is Five9?
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more
Key benefits of using Five9
Typical customers
Platforms supported
Support options
Training options
Five9 features
Functionality
4.1
/5
457
Total features
124
16 categories
Most valued features by users
Functionality contenders
Five9 users reviews
Overall Rating
4.2
/5
457
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.97/10
218
164
52
15
8
Overall rating contenders
Michael L.
Career Advisor
Higher Education, 10,001+ employees
Review source
Transcript
Mike: Hi, my name's Mike, I'm a Career Advisor. I would give Five9 four out of five stars. For more reviews...
Garry G.
Principal
Consumer Services, self-employed
Review source
Transcript
Garry S.: Hi, I'm Gary. I'm the president. And I'd like to give Five9, five stars. And if you want more...
Donny H.
Information Technology and Services, 201-500 employees
Used daily for 2+ years
Review source
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We normally have an amazing time with Five9 but when their systems go down they are really bad at communication and support during that time and that is extremely frustrating.
Five9 is a very powerful and reliable cloud contact center that helps us achieve all of our business objectives for our customers.
Price and some parts of the system are still Java based. It has created issues regarding sending and receiving data because Five9 is stuck in the past with their API, which needs to change.
Lin V.
Hospital & Health Care, 5,001-10,000 employees
Used daily for 1-2 years
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We've using Five9 for change management and some of our workforce engagement, and it has been a great experience so far when paired with our learning management system for learning and improvement assignment. The UI is fairly intuitive, so out managers and directors have been quick to pick it up and apply to our growing initiatives.
Five9 support is fantastic, and the UI intuitive enough for the majority of our managers and directors to pick up relatively quickly. We use NICE Engage as well, and this platform is far superior.
Five9 has not been as widely adopted within our managers as WalkMe had been amongst our general users. The UI is easy to use, but could use some updating.
Hi Lin, Thank you for taking the time to share your experience with Five9. Best regards, Five9
Erick T.
Telecommunications, 11-50 employees
Used daily for 1-2 years
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Please stop blaming us for the problems of five9 it is unprofessional and does not show that you value your customers satisfaction and is a little disheartening to be called a liar and to call our employees liars.
Speeds up outbound dialing exponentially and when we first got it it worked seamlessly. Ease of use and has a good amount of reporting tools and features that make doing statistics a breeze.
We have been having session expires and forced logouts non stop everyday and it has added a lot of stress to me as a business owner, the tech team at five 9 have made us do so much work doing screen captures and saving all kinds of logs and recording sessions that i feel like im doing their job for them, We have even been accused of "lying" and "making up these problems" which makes no sense as it has hampered the success of my business. if they could just fix these technical issues we would have no complaints but its has been a nightmare doing so.
Hi Erick, this is definitely not the experience we want our customers to have. I tried to forward your feedback to your account manager, but I am unable to find you in our customer database. Can you please email me directly at rachael.scott@five9.com so I can help you resolve your issue?
Farah M.
Consumer Services, 201-500 employees
Used weekly for 2+ years
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Amazing experience as an agent Supervisor desktop is great for real-time monitoring As an admin it’s straight forward and easy to setup
Easy to use, easy to setup, features & functionality, cloud solution, supervisor desktop, browser adaptor
Wallboard feature to share data as a link is required New Integrations with newer brands are required customizations take longer to build
Pam A.
Hospital & Health Care, 10,001+ employees
Used daily for 6-12 months
Review source
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Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency
After implementing several other call center software programs that did not meet our requirements, Five9 offers such a rich feature/function set and meets all our needs. The sales, implementation and support experience has been superior compared to their competitors.
From and IT perspective, the help desk/customer support team's knowledge is lacking. Most of our inquiries are not able to be addressed by 1st level
Hi Pam thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9.
Five9 FAQs
Five9 has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Five9 support?
Q. What other apps does Five9 integrate with?
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