Five9 Pricing, Features, Reviews & Comparison of Alternatives

Five9

Cloud contact and call center software

4.18/5 (309 reviews)

Five9 overview

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

Five9 is a cloud contact center solution, which brings the power of Practical AI to thousands of call centers worldwide. Since 2001, Five9 has helped customers create great omnichannel customer experiences. Triple agent talk time with smart dialers that automatically skip no-answers and busy signals to ensure the next prospect is available when the next agent is ready. Use intelligent routing to get calls to the right agents and derive customer intent data to predict the best next steps for agents. Provide intuitive self-service options with Five9's IVR.

Five9 brings Practical AI to contact centers to increase agents' effectiveness and efficiency, and create great customer experiences every time on every channel - phone, chat, mobile, email, social and more. Use intelligent routing to ensure the call gets to the right agent and use customer intent data to provide agents with the best next steps before they even pick up the phone. Offer customers intuitive self-service options for common injuries with an easy to set up IVR so that agents can focus on high-value interactions.

Improve agent talk time with four different dialing modes that automatically skip no-answers and busy signals so agents can spend more time talking to live prospects. Visually dynamic dashboards offer real-time and historic reporting and analytics so users are always on top of their contact center's performance.
www.five9.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Brazil, Canada, Latin America, United Kingdom

Supported languages

English, German, Spanish
Five9 screenshot: Supervisor view for monitoring agentsFive9 Summer Release 2017Five9 screenshot: Agent dashboard with performance metricsFive9 screenshot: Supervisor dashboard with reports on KPIsFive9 screenshot: Email customer serviceFive9 screenshot: Outbound call managementFive9 screenshot: Live chat support

Five9 reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.0
  4.2
  4.4
Spencer Powell

Five9 is THE PLACE to go to for excellent phone communication. Easy to use, fast, and reliable.

Used daily for 1-2 years
Reviewed 2018-04-25
Review Source: Capterra

The benefits I got from this software is a great quality inbound call service center for a reasonable cost. It is incredibly easy to learn and use regularly. Also, using the report features it gives the user, we are able to find data on each of our calls. We even give bonuses to those who consistently report high numbers in new patient calls, based off what data the report gives us. It's incredibly helpful insight to help guide us along on whether we should revamp the way we answer calls or even consider two employees on the shift at once to take calls.I like the most how it disconnects from the complication of having a business line. There are special call center phones with setups and programs that make taking calls difficult. Five9, however, is simple. We use a pair of headphones and the software and you're set to take calls at any time! The quality of the phone communication is great and we've had a consistent, reliable beam of phone service since we started using Five9 about 1.5 years ago. The software itself is incredibly simple and easy to learn as well as being fast and efficient. It's the little things, like being able to run weekly reports on calls, and seeing if another person is waiting in queue to talk to you, that matter.

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Kathy Harrington Sullivan

Pretty pleased overall!

Used daily for 2+ years
Reviewed 2017-12-13
Review Source: Software Advice

Reliable software for handling our incoming calls, like the fact that I can define campaigns and see where each call is coming from, like the reporting features for the most part (see one drawback below in "cons"). Connection is pretty good most of the time if using a hard-wired headset. Good customer service, very responsive and good at following up.

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Doug Hupp

Five9 is the best Cloud based VOIP system we have found

Used daily for 2+ years
Reviewed 2017-12-06
Review Source: Software Advice

We have tried about 6 different companies for our call center and Customer Service Agents and Five9 by far is the best solution. There are cheaper systems out there but you definitely get what you pay for. In my experience the lower cost solutions will cost you more money to implement and manage than just using Five9 to start.There are a lot of things we like about Five9. The service and customer support is very good. They are timely and everyone we have worked with is very knowledgeable. The system itself is very user-friendly. Since you are so involved in setting the system up you quickly become familiar with how to work with it and how things actually work.

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Anonymous

Unbiased Review

Used daily for 2+ years
Reviewed 2018-08-23
Review Source: Capterra

They provide business solutions on a reasonable price. Their customer service is amazing. I haven't had any issues with how their tech or customer support team handle any issues we bring up. They are very personable. I just hope they launch web app for supervisor view that's included in the premium.It's easy to use and accessible as long as internet is available. Supervisor views are customizable to fit preference and requirements. Agent applet/softphone app is very user-friendly. It is not intimidating because it looks simple yet professional.

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Michael Reffner

Powerful and Customizable

Used daily for 2+ years
Reviewed 2017-04-20
Review Source: Software Advice

Before we started using Five9, we used another well-known phone system. Our company grew and with it grew the challenges of effectively managing inbound calls, as well as tracking call outcomes. Five9 took our call center to another level. It's not the cheapest system, but there's a reason for that. It really helps you understand what's going on in your call center; and, as a result, become better at managing your call flow. Five9 will help you monitor calls and track your call volume. If you're a call center, this system will help you receive calls more efficiently, track the outcome of calls, and improve your call center's performance. It has excellent reporting features and it's customizable to meet your company's specific needs.

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Five9 pricing

Pricing options
Subscription
View Pricing Plans

Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote.

Five9 features

API
CRM Integration
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Transfer
Chat
Instant Messaging
Live / Video Conferencing
Reporting & Statistics
Third Party Integration
Voice Mail

Activity Dashboard (55 other apps)
Automatic Notifications (46 other apps)
Caller ID (54 other apps)
Conferencing (65 other apps)
Monitoring (48 other apps)
Receiving (49 other apps)
SMS Integration (44 other apps)

Category Leaders ranking

Reviews
Integrations
Mobile
Functionality
Security

#7 in Call Center

View full ranking
54
17
12
7
18

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Five9 also features in these categories:

Additional information for Five9

Key features of Five9

  • CTI & screen pop
  • Power dialer
  • IVR (Interactive Voice Response)
  • Progressive dialer
  • ACD (Automatic Call Distributor)
  • Preview dialer
  • Skills-based routing
  • Web callback
  • Queue callback
  • Campaign & list management
  • Speech recognition
  • CRM integrations
  • Text-to-speech
  • Cloud APIs
  • Real-time reporting & dashboards
  • Predictive dialer
  • Social customer care
  • Mobile customer care
  • Multichannel
  • Automatic call distribution
  • Automatic lead distribution
  • Distribution management
  • Request assignment
  • Lead assignment
  • Call routing
  • Prioritizing
  • Voice mail
  • Request routing
  • Routing options
  • Queue manager
  • IVR / voice recognition
  • Call scripting
  • Self service portal
  • Survey management
  • Surveys & feedback
  • Contact database
  • Contact history
  • Call recording
  • Real time analytics
  • Reporting & statistics
  • Customizable reporting
  • Drag & drop interface
  • Predictive dialer
  • Auto-dialer
  • Campaign management
  • Call list management
  • Data import/export
  • Quality control
  • Real time monitoring
  • Progressive dialing
  • Compliance management
  • Historical analysis
  • Feedback collection
  • Feedback management
  • Chat
  • Instant messaging
  • Real time data
  • Multi-channel management
  • Multi-channel communication
  • Lead generation
  • Call transfer
  • Social network marketing
  • Social performance management
  • Search functionality
  • Rules based algorithms
  • Anti spam
  • Callback scheduling
  • Projections
  • Call center management
  • Call monitoring
  • Call reporting
  • CRM integration
  • Third party integration
  • Social media integration
  • Employee management
  • Productivity reporting
  • Computer telephony
  • Mobile workforce control
  • Text to speech
  • Live / video conferencing
  • Real time reporting
View All Features

Benefits

Your Five9 contact center can be up and running in a matter of days, not months or years. All your agents need is a headset and internet.

No maintenance costs or hardware investments.

No expensive, never-ending integration projects.

Free up IT resources.

Report on performance in real-time.

Five9 takes care of your contact center infrastructure, so you can focus on the success of your company.