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Five9 Pricing, Features, Reviews and Alternatives

Five9 product overview

Price starts from

100

Per month

Per Feature

What is Five9?

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

Key benefits of using Five9

  • Your Five9 contact center can be up and running in a matter of days, not months or years. All your agents need is a headset and internet.

  • No maintenance costs or hardware investments.

  • No expensive, never-ending integration projects.

  • Free up IT resources.

  • Report on performance in real-time.

  • Five9 takes care of your contact center infrastructure, so you can focus on the success of your company.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    Chat
    24/7 (Live rep)
    Knowledge Base

    Training options

    In Person
    Documentation
    Live Online
    Webinars

    Five9 pricing information

    Value for money

    4.0

    /5

    405

    Starting from

    100

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Five9 features

    Functionality

    4.1

    /5

    405

    Total features

    124

    15 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Alerts/Notifications
    Reporting & Statistics
    Activity Dashboard
    Chat/Messaging
    Call Recording

    Functionality contenders

    Five9 users reviews

    Overall Rating

    4.2

    /5

    405

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.92/10
    Rating distribution

    5

    4

    3

    2

    1

    185

    147

    50

    15

    8

    Pros
    Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

    BG

    Bernard G.

    Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.

    DM

    Dedrick M.

    Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.

    DT

    David T.

    Cons
    It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

    CM

    Christopher M.

    But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.

    JA

    Jennifer A.

    Our company is losing their mind with this software and already on the hunt for new call center software to replace.

    LW

    Lynn W.

    Overall rating contenders

    Overall Rating

    Solid VoIP with some quirks

    Reviewed 4 months ago

    Transcript

    Mike: Hi, my name's Mike, I'm a Career Advisor. I would give Five9 four out of five stars. For more reviews...

    GG
    AvatarImg

    Garry G.

    Principal

    Consumer Services, self-employed

    Review source

    Overall Rating

    Five9 - stellar software

    Reviewed 6 months ago

    Transcript

    Garry S.: Hi, I'm Gary. I'm the president. And I'd like to give Five9, five stars. And if you want more...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Very Useful

    Reviewed 2 years ago

    Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history. Caller ID is a plus as well. When incoming calls come in the callers info I'd populated and set location configured with other software to link up with.

    Pros

    What I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and it allows you to set call backs.

    Cons

    I can't think about any con's with using this software. I have zero complaints. I reccomend using this software to anyone.

    Vendor response

    Hi Angelina, Thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9. Thank you again for your time. Best regards, Cindy

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Five9 - for me it’s rating at 9

    Reviewed a year ago

    Amazing experience as an agent Supervisor desktop is great for real-time monitoring As an admin it’s straight forward and easy to setup

    Pros

    Easy to use, easy to setup, features & functionality, cloud solution, supervisor desktop, browser adaptor

    Cons

    Wallboard feature to share data as a link is required New Integrations with newer brands are required customizations take longer to build

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Five9 User - 8+ Years

    Reviewed 14 days ago
    Pros

    The supervisor screen, ease of campaign builds and changes, and reporting access.

    Cons

    Customer service is a bit slow and never know who you are going to get.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Hard to implement, but robust

    Reviewed 3 years ago

    It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.

    Pros

    Once you get it going, which isn't easy at all, it doesn't quit running.

    Cons

    It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Good Call center tool

    Reviewed 2 months ago
    Pros

    This call manager is one of the best that I have seen in a long time. Its very user friendly and reliable.

    Cons

    There is nothing that I did not like about this software to be honest.

    Five9 FAQs and common questions

    Q. What type of pricing plans does Five9 offer?

    Five9 has the following pricing plans:
    Starting from: $100.00/month
    Pricing model: Subscription


    Q. Who are the typical users of Five9?

    Five9 has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does Five9 support?

    Five9 supports the following languages:
    English, Spanish, German, French, Polish, Portuguese


    Q. Does Five9 support mobile devices?

    Five9 supports the following devices:
    iPad


    Q. Does Five9 offer an API?

    Yes, Five9 has an API available for use.


    Q. What other apps does Five9 integrate with?

    Five9 integrates with the following applications:
    Salesforce Service Cloud, Zoho CRM, Oracle Service, NetSuite, Salesforce Sales Cloud, SugarCRM, Velocify, Zendesk


    Q. What level of support does Five9 offer?

    Five9 offers the following support options:
    Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), Knowledge Base

    Related categories