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Cloud contact and call center software

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Five9 Pricing, Features, Reviews and Alternatives

Five9 FAQs

Q. What type of pricing plans does Five9 offer?

Five9 has the following pricing plans:
Starting from: $175.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Five9?

Five9 has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Five9 support?

Five9 supports the following languages:
English, Spanish, German, French, Polish, Portuguese


Q. Does Five9 support mobile devices?

Five9 supports the following devices:
iPad


Q. Does Five9 offer an API?

Yes, Five9 has an API available for use.


Q. What other apps does Five9 integrate with?

Five9 integrates with the following applications:
Salesforce Service Cloud, Zoho CRM, Oracle Service, NetSuite, Salesforce Sales Cloud, SugarCRM, Velocify, Zendesk Suite


Q. What level of support does Five9 offer?

Five9 offers the following support options:
Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), Knowledge Base

Five9 product overview

Price starts from

175

Per month

Other

What is Five9?

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

Key benefits of using Five9

  • Your Five9 contact center can be up and running in a matter of days, not months or years. All your agents need is a headset and internet.

  • No maintenance costs or hardware investments.

  • No expensive, never-ending integration projects.

  • Free up IT resources.

  • Report on performance in real-time.

  • Five9 takes care of your contact center infrastructure, so you can focus on the success of your company.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    Chat
    24/7 (Live rep)
    Knowledge Base

    Training options

    In Person
    Documentation
    Live Online
    Webinars

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    Why am I seeing this?

    Five9 pricing information

    Value for money

    4.1

    /5

    464

    Starting from

    175

    Per month

    Other

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Five9 features

    Functionality

    4.1

    /5

    464

    Total features

    122

    15 categories

    Most valued features by users

    Third-Party Integrations
    API
    Reporting/Analytics
    Activity Dashboard
    Alerts/Notifications
    Reporting & Statistics
    Chat/Messaging
    Call Recording

    Five9 users reviews

    Overall Rating

    4.2

    /5

    464

    Positive reviews

    83

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.97/10
    Rating distribution

    5

    4

    3

    2

    1

    222

    165

    53

    16

    8

    Pros
    Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
    Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.
    Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.
    Cons
    It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
    But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.
    Our company is losing their mind with this software and already on the hunt for new call center software to replace.

    Overall rating contenders

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    Michael L.

    Senior Recruiter

    Staffing and Recruiting, 1,001-5,000 employees

    Review source

    Overall Rating

    Solid VoIP with some quirks

    Reviewed 2 years ago

    Transcript

    Mike: Hi, my name's Mike, I'm a Career Advisor. I would give Five9 four out of five stars. For more reviews...

    GG
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    Garry G.

    Principal

    Consumer Services, self-employed

    Review source

    Overall Rating

    Five9 - stellar software

    Reviewed 3 years ago

    Transcript

    Garry S.: Hi, I'm Gary. I'm the president. And I'd like to give Five9, five stars. And if you want more...

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    Angelina V.

    Restaurants, 501-1,000 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Very Useful

    Reviewed 5 years ago

    Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history. Caller ID is a plus as well. When incoming calls come in the callers info I'd populated and set location configured with other software to link up with.

    Pros

    What I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and it allows you to set call backs.

    Cons

    I can't think about any con's with using this software. I have zero complaints. I reccomend using this software to anyone.

    Vendor response

    Hi Angelina, Thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9. Thank you again for your time. Best regards, Cindy

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    Donny H.

    Information Technology and Services, 201-500 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Five9 is a great Cloud Contact Center!

    Reviewed a year ago

    We normally have an amazing time with Five9 but when their systems go down they are really bad at communication and support during that time and that is extremely frustrating.

    Pros

    Five9 is a very powerful and reliable cloud contact center that helps us achieve all of our business objectives for our customers.

    Cons

    Price and some parts of the system are still Java based. It has created issues regarding sending and receiving data because Five9 is stuck in the past with their API, which needs to change.

    ET
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    Erick T.

    Telecommunications, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend3/10

    Share this review:

    A lot of technical issues and log off problems that seem to never end, tech team has us jumping through numerous hoops and making us send countless logs to no avail

    Reviewed 6 years ago

    Please stop blaming us for the problems of five9 it is unprofessional and does not show that you value your customers satisfaction and is a little disheartening to be called a liar and to call our employees liars.

    Pros

    Speeds up outbound dialing exponentially and when we first got it it worked seamlessly. Ease of use and has a good amount of reporting tools and features that make doing statistics a breeze.

    Cons

    We have been having session expires and forced logouts non stop everyday and it has added a lot of stress to me as a business owner, the tech team at five 9 have made us do so much work doing screen captures and saving all kinds of logs and recording sessions that i feel like im doing their job for them, We have even been accused of "lying" and "making up these problems" which makes no sense as it has hampered the success of my business. if they could just fix these technical issues we would have no complaints but its has been a nightmare doing so.

    Vendor response

    Hi Erick, this is definitely not the experience we want our customers to have. I tried to forward your feedback to your account manager, but I am unable to find you in our customer database. Can you please email me directly at rachael.scott@five9.com so I can help you resolve your issue?

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    Adriana L.

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Five9 is the best software solution for out telephone needs.

    Reviewed 6 years ago

    Great reports and statistic metrics. Our customers can get a hold of us all the time and they very seldom have to leave us a voice mail. Our sales and patient retention has increased!

    Pros

    We run a small call center for our clinics, all of our patient calls are routed to our call center. Five9 is our call center software and we love it. Five9 is so easy to use, our team learned the system in under an hour. The reports available in the system have helped us track our progress. The statistic reports have been instrumental in our goal planing process.

    Cons

    When we need customer service we often have to leave voice mails and wait for a call back. I would really help if we could get a live person right away when needed.

    Vendor response

    Hello Adriana, It's fantastic to hear that Five9 has helped you increase your sales and patient retention. Thanks for taking the time to write this review. Let us know if we can ever be of service.

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    Kristianna W.

    Insurance, 51-200 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Telesales, auto dialer, live monitoring, the list is endless!

    Reviewed 2 years ago

    My overall experience with Five9 has been positive. I have used other applications for these same business operations and experienced consistent service interruptions and crashing. But, Five9 has not had those same issues in my experience and allows our operations to run smoothly for telesales agents, customer service, and leadership alike.

    Pros

    Five9 allows remote agents and call centers alike to track their inbound calls, outbound calls, auto dial out, record those calls for quality and regulatory purposes, live monitoring, live coaching, etc. It truly makes all telesales operations possible AND support operations run smoothly.

    Cons

    When pulling a call recording in Five9, I do wish there was a way to adjust the speed of the recording and jump to timestamps in a more efficient way.

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