GoTo Connect vs CTM

VoIP.ms

Microsoft Teams

Zoom Workplace

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Office Manager

Issues with support, not understanding everything going on and arguing with you know what was done, lack of notes on their side of same issues .

owner-CEO

They have good phone & customer support with quick results.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Access Controls/Permissions

Active Directory Integration

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Audio Calls

Audio/Video Conferencing

Audio/Video Recording

Automated Attendant

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Calendar Management

Call Center Integration

Call Center Management

Call Conferencing

Caller ID

Caller Profiles

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Routing

Call Scheduling

Call Screening

Call Scripting

Call Tagging

Call Tracking Metrics

Campaign Management

Chat/Messaging

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Management

Custom Greetings/Messages

Dashboard

Electronic Signature

Employee Activity Monitoring

Event Scheduling

Event Triggered Actions

Fax Management

File Sharing

File Transfer

For Cloud Phone Systems

Inbound Call Center

International Calling

Live Chat

Manual Dialer

Meeting Management

Mobile Access

Monitoring

Multi-Channel Communication

Multiple Scripts

Multi-User Collaboration

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Phone Key Input

Predictive Dialer

Presentation Streaming

Progressive Dialer

Project Management

Purchasing & Receiving

Quality Management

Queue Management

Real-Time Chat

Real-Time Reporting

Recording

Remote Access/Control

Remote Support

Reporting/Analytics

Ring Groups

Scheduled Recording

Screen Sharing

SIP Trunking

Softphone

Survey/Poll Management

Task Management

Text to Speech

Third-Party Integrations

Time Zone Tracking

Two Way Audio & Video

Unified Communications

Video Chat

Video Conferencing

Virtual Call Center

Virtual Extensions

Virtual Voicemail

Voice Customization

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Most reviewers indicate GoTo Connect offers strong value for money due to reasonable, transparent, and all-inclusive pricing that supports cost savings. Some users report the service can become expensive with multiple devices or lines, and mention occasional unclear billing.

Value for money

Reviews for GoTo Connect come from a wide variety of industries, including financial services (9% of reviewers), management consulting (7%), and insurance (6%). The most frequent use case for GoTo Connect cited by reviewers is remote work (32% of reviewers).

GoTo Connect

Web-based

Windows

iPhone

iPad

Android

RingEX

8x8 Work

Vonage Business Communications

RingCX

Ooma Office

Grasshopper

CloudTalk

800.com

Phone System

Customer Engagement

Complete CX

Contact Center

Reliance on internet stability

Concierge Representative

It stinks that if the internet connection goes out, then I have no access to my extension, and that if I am at home, and someone is in the office and needs a phone, they cannot use the physical phone at my desk if I'm logged in at home.

Project Manager

It is completely reliant on Wi-Fi, so whenever we have any problem with our internet service (even a minor hiccup), we have problems with our calls.

76% of reviewers feel negative about Internet Connection Issues. Reviewers report that the software’s dependence on a stable internet connection leads to frequent disruptions in phone and meeting services during outages or slow speeds. They say call quality and reliability are directly affected by their network and router compatibility, causing dropped calls and service interruptions. Users indicate that any internet hiccup impacts their ability to communicate, and they express frustration with the lack of hard line alternatives and recurring connectivity problems.

Persistent technical glitches

39% of reviewers feel negative about Bugs and Issues. Reviewers mention recurring bugs in both mobile and desktop apps, including crashes, unresponsive interfaces, and slow problem resolution. They say troubleshooting is difficult and daily technical issues accumulate over time, impacting reliability. Users report that support for bug fixes is often slow, and they experience frustration with the frequency of glitches and the need for repeated intervention. They indicate that these persistent issues hinder their overall satisfaction with the software.

Complex and unreliable billing

Executive Assistant to the President

We found an old invoice from 2020 (no emails of receipts or invoices received to the original email in all that time!) and asked for a reversal of the charge, our request was denied.  

65% of reviewers feel negative about Billing Issues. Reviewers say billing is often confusing, with unexpected charges, difficulty canceling accounts, and inconsistent communication from the billing department. They report slow responses to invoice disputes, unauthorized charges, and ongoing fees after cancellation requests. Users indicate frustration with lack of transparency in pricing, unclear account management, and challenges accessing billing support. They mention experiences of double billing, incorrect quotes, and delayed resolution of billing-related problems.

Inconsistent call handling

56% of reviewers feel negative about Call Management. Reviewers report frequent dropped calls, glitches in mobile and desktop apps, and difficulty transferring calls between extensions. They say features like caller ID, call logs, and agent status are unreliable or missing, making it hard to track and manage calls effectively. Users indicate problems with call forwarding, hold functions, and notification alerts, which disrupt workflow and customer communication. They express dissatisfaction with limited reporting and troubleshooting options for call-related issues.

Flexible small business solution

97% of reviewers feel positive about Small Business suitability. Reviewers appreciate the software’s scalability, allowing their businesses to grow without worrying about outgrowing the communication platform. They mention affordable pricing and robust features that support both office and mobile needs. Users say the system adapts well to frequent office moves and distributed teams, and they value the ability to add features as their business expands. They report that the platform offers a professional image for small companies and helps them manage communication efficiently.

Comprehensive communication tools

Research assitant

The various features like remote access, multi channel meeting interactions and quick meet setup is something that is very desirable in my line of work. While trying to talk to teams overseas these features ease a lot of hassle and saves time.

88% of reviewers feel positive about Meeting and Communication. Reviewers indicate the platform streamlines virtual meetings, conference calls, and internal collaboration. They appreciate features like screen sharing, call transfers, and multi-channel communication, which help connect remote teams and clients efficiently. Users say the system’s ease of setup and ability to manage meetings from anywhere saves time and reduces hassle. They value the ability to access all communication channels in one place, making it easier to stay connected and productive.

Accessible training resources

86% of reviewers feel positive about Training and Learning Curve. Reviewers say onboarding is supported by comprehensive training sessions, video tutorials, and simplified instructions. They appreciate that the system is easy to learn for both new and experienced users, with intuitive management tools and guidance available when needed. Users report that the platform is suitable for self-teaching and team training, and they value ongoing support to enhance their experience. They indicate that the learning curve is manageable and does not require extensive technical expertise.

Intuitive user experience

IT Infrastructure Analyst 

Ease of use: GoToConnect is designed to be user-friendly, with an intuitive interface that makes it easy for users to set up and manage their communication channels.

97% of reviewers feel positive about Ease of Use. Reviewers indicate the software’s interface is straightforward and intuitive, making setup and daily management simple even for those with limited technical skills. They appreciate the graphical tools for configuring phone systems and value the ability to access features across multiple platforms. Users say the cloud-based nature enables easy remote access and changes, and they find tutorials and fact sheets helpful for onboarding. They report that after initial familiarization, navigating and customizing the system becomes effortless for all team members.

Responsive customer assistance

89% of reviewers feel positive about Customer Support. Reviewers appreciate the knowledgeable and responsive support team, noting quick resolution of technical issues and guidance during onboarding. They say customer service is patient, professional, and willing to walk them through complex setups or troubleshooting. Users report that support is available for both simple and advanced requests, and they value ongoing check-ins to ensure smooth operation. They indicate that customer support contributes to their confidence in using the system for daily business needs.

I believe that it untethers people from their desks, and makes roles that rely on making/receiving calls, such as call centers more flexible to allow remote work.

The initial set up was a bit confusing and trying to navigate their bubble system when routing calls is confusing.

Technician

I appreciate the simplicity it has in allowing clients to connect without needing a downloaded application.

President

The only time I have had poor voice quality was an issue with my own internal network.

Assistant Manager

The newer updates don't have this feature and it makes it nearly impossible to keep track of an individual agents detailed call information.

It allows an AI receptionist for very reasonable rates.

Undisclosed

The only way I finally stopped the bleeding was by canceling my card so they couldn’t keep stealing from me.

Owner

We are two weeks in and we have spent 30 hours trying to get anything to work.

Not  that it is difficult, there are just a lot of options you can use.

Service and Construction Admin

We really like the ability to filter calls based on the kind of customer assistance needed.

program manager 

i use the application to organize meetings with my staff, I like the ability to share meeting links by my team and ability to record meeting audio and video makes it better

I have used GoTo Connect for almost four years now, and the features I loved the most are the Contact Center and the Analytics features.

The app needs to integrate its older feature called Call Reports.

Finance Manager

The usability to customize multiple locations across a company

you have to use specific phones and cannot reuse older versions

Systems Analysis

Started with a online demo, was then offered physical devices and the chance to setup and use the system before making a commitment. Once we signed up the implementation team was very thorough and clear with what they required from us and when.

There are a thousand better companies out there that actually deliver what they sell.

Every “manager” promises to call you back, but none of them ever do.

You have to call the person back, or wait for them to call you back.

Psychotherapist

For the most part, it’s user-friendly and a convenient tool to use.

IT Engineer

Costs are not very competitie compared to other software on the market.

Managing director 

The application needs a strong internet connection for better experience otherwise it disturbs my area due to network

Outside Sales

It is a quality VoIP solution that has several advanced features without being overpriced vs its competition.

Technical Director

Rarely does a week go by that my users aren't complaining to me about dropped calls or calls that are cutting out or static-y.

Accounting

It's a fantastic solution for remote functioning and getting all calls redirected to my laptop, so I wouldn't have to see my mobile phone. If necessary, we may quickly install the software on our cell phones.

It also allows us to be remote if needed with their mobile app.

Particularly text verification (MFA) services don't seem to be received with the reliability that they would require.

Executive Assistant/ Freelancer

Restricted revealing choices: While GoToConnect offers essential announcing highlights, a few clients have detailed restricted choices as far as cutting edge examination and information perception.

I have been using for almost 2 years now and have very rarely had issues like "robot voice" or the choppiness that you sometimes can get from a VoIP platform

GoTo Connect vs CTM Comparison (2026)

GoTo Connect

CTM

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives