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GoTo Connect vs RingCX Comparison (2026)

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GoTo Connect

RingCX

Overview

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

RingCentral RingCX is an AI-powered contact center solution that combines RingSense™ AI technology, omnichannel support, and RingEX unified communications. It offers a simple, modern approach to customer service with easy deployment, cost-effective pricing, and all-inclusive features.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

671

428

179

Value for money

Ease of use

Features

Customer support

82%

would recommend this app

4.2

265

143

Value for money

Ease of use

Features

Customer support

71%

would recommend this app

Pros

“The support from customer support managers and support staff, and the fact that the tool is extremely future-oriented and constantly releases new features that create absolute added value, especially in customer communication and sales.”

Gianna D.

Accounting and Finance

“I believe that it untethers people from their desks, and makes roles that rely on making/receiving calls, such as call centers more flexible to allow remote work.”

LaWanda L.

Concierge Representative

“Seamless as an app on both mobile phones and laptops while working from home.”

Oliver P.

CFO

Pros

“I can handle all the customer incoming calls and monitor conversation history to track customer interaction from one platform.”

Goodwin g.

Customer Relation Manager

“The AI in the RingCX is pretty good as it transcribes all my calls and makes it easy for us to remember what exactly did we discuss in the call.”

Coral M.

Sales Associate

“I especially liked the unified agent workspace, reporting capabilities, and ability to handle multiple customer channels in one platform.”

Lidia L.

medical assistant

Cons

“It stinks that if the internet connection goes out, then I have no access to my extension, and that if I am at home, and someone is in the office and needs a phone, they cannot use the physical phone at my desk if I'm logged in at home.”

LaWanda L.

Concierge Representative

“The newer updates don't have this feature and it makes it nearly impossible to keep track of an individual agents detailed call information.”

Chad M.

Assistant Manager

“The initial set up was a bit confusing and trying to navigate their bubble system when routing calls is confusing.”

Shane C.

owner-CEO

Cons

“The main issue need to be troubleshoot is when on a call sometimes small interruption occurred as reconnecting or called disconnected automatically, may be this happen by slow internet or any bugs.”

Goodwin g.

Customer Relation Manager

“I’ll get messages hours past when the sender sent them and at that point I’ve missed the window to answer the urgent message.”