GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
DialedIn CCaaS vs RingCX Comparison (2026)
Add to Compare
Compare similar apps
Ringover
4.7
Convoso
4.5
Readymode
4.6
Good recommendations?
DialedIn CCaaS
5
290
4
40
3
5
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
RingCX
5
143
4
72
3
31
2
7
1
11
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
DialedIn's inbound/outbound call center solution offers seamless integration and flexible pricing to automate and optimize operations. Fast, easy deployment - you’re up and running in hours.
RingCentral RingCX is an AI-powered contact center solution that combines RingSense™ AI technology, omnichannel support, and RingEX unified communications. It offers a simple, modern approach to customer service with easy deployment, cost-effective pricing, and all-inclusive features.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.8
338
5
4
3
2
1
290
40
5
2
1
- Value for money
- Ease of use
- Features
- Customer support
4.2
264
5
4
3
2
1
143
72
31
7
11
- Value for money
- Ease of use
- Features
- Customer support
Pros
Jennifer N.
Telemarketer
Kendall G.
Customer Service Transfer Agent
Alvaro M.
COO
Pros
Goodwin g.
Customer Relation Manager
Coral M.
Sales Associate
Lidia L.
medical assistant
Cons
Seville J.
Survey interviewer
Sharise C.
Insurance agent
Eileen D.
Call rep
Cons
Goodwin g.
Customer Relation Manager
Ryan P.
Speech Language Pathologist
Coral M.
Sales Associate
- Vendor responds to reviews
- Last review14 days ago
- Vendor responds to reviews
- Last review21 days ago
Key features
- Total features96
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Audio Capture
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Calendar Management
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversation Intelligence
- Conversion Tracking
- Customer Database
- Customer History
- Customizable Caller ID
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Management
- Data Security
- Email Management
- Employee Database
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- For Contact Centers
- For Sales Teams/Organizations
- Forecasting
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Keyword Tracking
- Labor Forecasting
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-User Collaboration
- Multiple Scripts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SMS Messaging
- Scheduled Recording
- Screen Capture
- Screen Recording
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Skills Tracking
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Text to Speech
- Third-Party Integrations
- Time & Attendance
- Unified Communications
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
- Web-based Deployment
- Workflow Management
- Workforce Management
- Total features114
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Audio Capture
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Calendar Management
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversation Intelligence
- Conversion Tracking
- Customer Database
- Customer History
- Customizable Caller ID
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Management
- Data Security
- Email Management
- Employee Database
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- For Contact Centers
- For Sales Teams/Organizations
- Forecasting
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Keyword Tracking
- Labor Forecasting
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-User Collaboration
- Multiple Scripts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SMS Messaging
- Scheduled Recording
- Screen Capture
- Screen Recording
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Skills Tracking
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Text to Speech
- Third-Party Integrations
- Time & Attendance
- Unified Communications
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
- Web-based Deployment
- Workflow Management
- Workforce Management
Integrations
- Total integrations8
- Aha!
- Akazio Cloud Archive
- Asana
- Avoma
- Balto
- Beetexting
- BoomTown
- Botmind
- Box
- BugSnag
- Calabrio ONE
- Chatlayer
- Chili Piper
- ChorusCX
- Chrometa
- ChronicCareIQ
- ClicData
- Cognigy.AI
- Creatio AI CRM
- Dropbox
- Dynamics 365
- Enthu
- Filevine
- Fireflies
- Five9
- Fivetran
- Freshdesk
- GitHub
- Gong
- Google Drive
- Google Forms
- Google Workspace
- Helpwise
- HubSpot Content Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- InformaCast
- InsuredMine
- Jiminny
- Jira
- Kommo
- Kustomer
- Lawmatics
- LeadSquared
- Lumen by Talkwalker
- Make
- Marchex
- MessageWatcher
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Mindtickle
- New Relic
- Oracle CRM On Demand
- Outplay
- PCRecruiter
- Pipedream
- Presults
- Prodoscore
- Rafiki AI
- Re:amaze
- ReTeam
- RingCentral Engage Voice
- SalesNexus
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ServiceNow
- Slack
- SmartAdvocate
- Smartly.AI
- Solvemate
- Squire
- Textel
- Thryv
- Trello
- Twitter/X
- Workato
- Yactraq
- Yapi
- YouTube
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho Flow
- Total integrations81
- Aha!
- Akazio Cloud Archive
- Asana
- Avoma
- Balto
- Beetexting
- BoomTown
- Botmind
- Box
- BugSnag
- Calabrio ONE
- Chatlayer
- Chili Piper
- ChorusCX
- Chrometa
- ChronicCareIQ
- ClicData
- Cognigy.AI
- Creatio AI CRM
- Dropbox
- Dynamics 365
- Enthu
- Filevine
- Fireflies
- Five9
- Fivetran
- Freshdesk
- GitHub
- Gong
- Google Drive
- Google Forms
- Google Workspace
- Helpwise
- HubSpot Content Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- InformaCast
- InsuredMine
- Jiminny
- Jira
- Kommo
- Kustomer
- Lawmatics
- LeadSquared
- Lumen by Talkwalker
- Make
- Marchex
- MessageWatcher
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Mindtickle
- New Relic
- Oracle CRM On Demand
- Outplay
- PCRecruiter
- Pipedream
- Presults
- Prodoscore
- Rafiki AI
- Re:amaze
- ReTeam
- RingCentral Engage Voice
- SalesNexus
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ServiceNow
- Slack
- SmartAdvocate
- Smartly.AI
- Solvemate
- Squire
- Textel
- Thryv
- Trello
- Twitter/X
- Workato
- Yactraq
- Yapi
- YouTube
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho Flow
Alternatives
Explore similar apps
