GoTo Connect vs RingCX

Microsoft Teams

RingEX

Aircall

Grasshopper

8x8 Work

Vonage Contact Center

Compare GoTo Connect and RingCX based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Access Controls/Permissions

Active Directory Integration

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Audio Calls

Audio/Video Conferencing

Audio/Video Recording

Automated Attendant

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Calendar Management

Call Center Integration

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Routing

Call Scheduling

Call Screening

Call Scripting

Call Tagging

Call Tracking Metrics

Caller ID

Caller Profiles

Campaign Management

Chat/Messaging

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Management

Custom Greetings/Messages

Dashboard

Electronic Signature

Employee Activity Monitoring

Event Scheduling

Event Triggered Actions

Fax Management

File Sharing

File Transfer

For Cloud Phone Systems

Inbound Call Center

International Calling

Live Chat

Manual Dialer

Meeting Management

Mobile Access

Monitoring

Multi-Channel Communication

Multi-User Collaboration

Multiple Scripts

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Phone Key Input

Predictive Dialer

Presentation Streaming

Progressive Dialer

Project Management

Purchasing & Receiving

Quality Management

Queue Management

Real-Time Chat

Real-Time Reporting

Recording

Remote Access/Control

Remote Support

Reporting/Analytics

Ring Groups

Scheduled Recording

Screen Sharing

SIP Trunking

Softphone

Survey/Poll Management

Task Management

Text to Speech

Third-Party Integrations

Time Zone Tracking

Unified Communications

Video Chat

Video Conferencing

Virtual Call Center

Virtual Extensions

Virtual Voicemail

Voice Customization

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

GoTo Connect

Android

Web-based

Windows

iPad

iPhone

Owner

Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.

Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.

I love that its simple and clean interface. I love that I can use it to call Worldwide.

Pastor

This has been a welcome improvement over things like Google Voice. It allows for multiple users and phone extensions and the staying connected even when out of the office is a breeze.

Director of Special Projects

We were initially nervous about moving to VOIP out of fear of poor call quality but after a year of use, that has not been a problem. GTC offers incredible flexibility for product utilization.

Company Owner

Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future.

Its a good service for the price. I like the phone they provided.

Education Associate

I would recommend GoToConnect as a reliable soft phone app. I have not had any issues with using the applications.

Marketing Manager

Nothing at this time that I dislike about this software.

President

Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless.

CMOO

Customer service was absolutely dreadful. If you're starting to WFH, this is not the solution for you.

Software Developer

I have always had a great experience when using GoToConnect.

agent

The pricing of the service is better than what we came from.

Research assitant

While trying to talk to teams overseas these features ease a lot of hassle and saves time. It’s easy to install and use and integration within my school lab was simple.

Data Services Manager

Customer service is one of my very favorite reasons why we are still with them. We have some unique deployment features we needed and Jive was able to accommodate almost all of them.

Controller

Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features.

Corporate Communications Manager

It was quick and easy, even when directing calls to different parts of the country.

Supervisor/Call Center Manager

GoToConnect is easy enough to integrate and use that I feel almost anyone can use it.

GoTo Connect screenshot

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities & data to deliver the best Customer Experiences - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data.

Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory. Prices as low as $14/month.

Aircall is a customer communications platform unifying channels like phone, WhatsApp, and text. Its cloud-based system includes AI Voice Agents for inbound calls, real-time conversation intelligence, and integration with tools like Salesforce, HubSpot, and Zendesk. Businesses can track performance metrics with detailed analytics and manage all interactions through an intuitive interface.

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

GoTo Connect vs RingCX Comparison (2026)

GoTo Connect

RingCX

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives