Grasshopper vs Dialpad

RingEX

Nextiva

Google Voice

GoTo Connect

Vonage Business Communications

RingCX

Compare Grasshopper and Dialpad based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Google Voice is a <b>phone system</b> and <b>call management</b> software that integrates with your Gmail account and allows you to send voicemails to landlines, mobile and electronic numbers at a click. Google Voice is low cost and converts SMS to email as well as call logging and call screening.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory. Prices as low as $14/month.

Alerts/Notifications

Automated Attendant

Automatic Call Distribution

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Chat/Messaging

Contact Management

Employee Directory

Fax Management

For Cloud Phone Systems

Mobile Access

Multi-Channel Communication

Multi-User Collaboration

Online Voice Transmission

Reporting/Analytics

Ring Groups

SMS Messaging

Virtual Call Center

Virtual Extensions

Virtual Voicemail

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Grasshopper

Android

Web-based

Windows

iPad

iPhone

Operator 

We really like Grasshopper. It is perfect for a small business if you need a good phone virtual system and if your employees work remotely this is perfect.

This not our first time using VOIP for our business line but Grasshopper overs a fair, competitive rate and one of the best Apps to complement the features of the software.

Reservations Manager

This system just amazes me with it's features that keep making my job so much easier. Our clients also fax us using this same toll free number and it is delivered right to my inbox; this is amazing.

Office Manager

Really great support and customer service and definitely ideal for small business. Call forwarding and  use of extensions is awesome.

Excellent 

Overall Grasshoopper is a fun, potential money maker for those who like to invest and keep up with current trends in Stock.

Attorney

It was the worst customer service experience I have ever had. So now I have switched to Ooma  - should have do so long ago.

Our major problem has been that twice we have had our phone number mistaken for another company. Two times, two different companies about a year apart.

Founder, Co-Owner

Response time is excellent. Quite possibly some of the best customer service I've experienced with a software company.

If you like to trade, look at StockMarkets and enjoy keeping up with what is happening with the Dow Jones, this app/program is for you.

Founder

It's easy to use and pretty reliable. We haven't had any issues and setup was easy.

President

Sometimes calls are dropped or the app says that I have a voicemail or missed call, but my phone or my employee's phones never rang.

I found the Grasshopper platform polished and easy to use. It was easy to setup and troubleshoot.

Office Lead

The idea of being able to take the calls from your phone using this app, without giving your actual phone number, and the possibility to integrate with other softwares is great.

Easy to use, convenient, and best customer service I've ever experienced.

Owner

Overall, I was highly pleased with the quick onboarding process. It took less than 30 minutes to have the app fully set up and my number activated.

senior account manager

I would get calls for other members of the organization, and I have no clue how to transfer them over.

Principal

It's easy to use and we can have our own office number without the actual phones and subscriptions.

Director/Producer

It's competitively priced and easy to use. As for functionality, it connects with whatever other phone line you have through forwarding and it also sends an email with a voice message recording.

Grasshopper screenshot: Call log

Grasshopper screenshot: Dial pad

Grasshopper screenshot: Settings

Grasshopper screenshot: Texting

Grasshopper screenshot: Text inbox

Grasshopper screenshot: Extensions

Grasshopper screenshot: Greetings

Grasshopper screenshot: All calls

Grasshopper screenshot: Dialer

Grasshopper screenshot: Inbox

Grasshopper screenshot: Recent calls

Freelancers

Large Enterprises

Non Profit

Public Administrations

Small Business

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Access Controls/Permissions

Activity Tracking

Agent Interface

AI/Machine Learning

Alerts/Escalation

Archiving & Retention

Assessment Management

Auto-Dialer

Automated Routing

Automatic Outbound Dialer

Call Disposition

Call List Management

Call Queues

Call Reporting

Call Scheduling

Call Scripting

Call Tracking Metrics

Caller ID

Campaign Management

Chatbot

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Content Management

Conversation Intelligence

Dashboard

Drag & Drop

File Transfer

Goal Setting/Tracking

Inbound Call Center

Intent Recognition

Knowledge Base Management

List Management

Live Chat

Manual Dialer

Meeting Management

Monitoring

Natural Language Processing

On-Demand Recording

Onboarding

Outbound Call Center

Performance Management

Performance Metrics

Playbooks

Power Dialer

Predictive Dialer

Queue Management

Recommendations

Recording

Sentiment Analysis

Single Sign On

SIP Trunking

Speech Recognition

Speech Synthesis

Third-Party Integrations

Training Management

Unified Communications

Video Conferencing

Visual Analytics

Dialpad

We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.

Associate Pastor

Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.

Non-attorney Representative

Overall, I love the product. The ability to create dept's to assist  in monitoring other employees has been exceptionally useful.

Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.

Call Center Manager

I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.

It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.

AGENCY OWNER

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.

This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.

Director

Great audio quality, with an ability to take your phone number with you wherever you go, on the laptop or on your phone.

Technical Product Manager

This system has a fabulous integrations with google products. I also love that it is completely cloud based.

Tier II Resident Support 

Dialpad is great and easly to use have awesome features! most have for company.

Manager

Overall, I am thrilled with the quality of the calls, and the ease of use.

Director, Care Management

Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy.

Marketing Coordinator

Every once in a while, there will be some choppy calls, which can be frustrating.

Head of Customer Success

The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.

Dialpad has been responsive to all my customer support requests. The software is a core component of my business and it's been very reliable.

Customer support specialist

The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.

Director of Technology & Product

Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing.

Dialpad screenshot: Built in Call Transcriber - You do the talking, we’ll handle the rest. Dialpad captures what was said and even tracks action items, keywords, and sentiment in a call summary sent right to your inbox.

Grasshopper vs Dialpad Comparison (2026)

Grasshopper

Dialpad

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives