The main difference between our plans is the amount of minutes and numbers included in each.
Tony Dosanjh, Bargain Agents Inc
Overall it is a good service, and the customer service reps are friendly and helpful. However unlike other services Grasshopper does allow us to receive alerts for hang-up calls which are potential missed clients. We have to login to see these calls and this is a pain to do: By then often the customer has taken their business elsewhere. I have been requesting this feature for a while, but they haven't yet implemented it. So I decided to write a review to possibly get them to act. I called them today and the rep informed me she had LOTS of request for a hang-up alert feature, but she had not heard of any plans to implement it. I am assuming this feature should not be difficult to implement since we get alerts when a client leaves a message.
Thanks so much for the review and feedback! If you're using our iOS or Android app, this functionality exists. Just make sure you have push notifications enabled for missed calls on each extension (it's off by default). When someone calls and hangs up, you'll get a notification that it is a missed call. I hope this helps!
Kellyn Delgado, Remote Tech Support Rockstar, Google Apps Consultant, Squarespace Web Designer, and General Computer Guru
When I started my computer repair and consulting business I wanted to make sure that I would be able to take calls from clients and greet them professionally. To do this I needed to know whether my calls that were coming in were for business or personal. That's difficult to do when all you have is a cell phone. I found Grasshopper and now my calls show up with my Grasshopper number as my caller ID and it even announces calls based on what extension they dialed so I have an idea what the call is about. It's a really awesome service for me and I recommend it to anyone who is running a business who needs their home and business calls separate without breaking the bank and while still being able to work from anywhere.
Thanks so much for the feedback and kind words! We have texting on our radar, it just isn't something we've put in the works yet. We love the idea of being able to text customers, so it's something we're hoping to add in the future.
I'll communicate your thoughts on the interface to our product team. Thanks again for the feedback! - Mary
Brandon Arnett-Pickens, Certified Digital Specialist
I've been using Grasshopper for my business and my clients as well. The system has a very clean interface and is very easy to use.
Thanks for the review! We appreciate your feedback. :)
Lisa Manyon ~ "The Business Marketing Architect", A Content & Copywriting Strategist for Mission-Driven Entrepreneurs at www.writeoncreative.com
Grasshopper phone systems supports my on the go business and allows clients to leave messages or send faxes that reach me anywhere I am. I highly recommend this service.
Thanks for stopping by to leave a review! We appreciate your kind words.
Mitch Morris, Graphic Designer at Tekarra Color
I recently moved from the west coast to the east coast but none of my clients moved with me, so I use Grasshopper to make it more convenient for everybody on the west coast to keep in contact with me. I use grasshopper to offer my clients on the west coast an easy way for them to get in touch without worrying about a cost to them (they didn't ask me to move to the other side of the country).
Thanks for stopping by to leave us a review. Congrats on the move - glad we've been able to help make the transition a little easier! :)
TINA HERRON, Co Owner / Cookbook Author at Skinny Driven Livin
Grasshopper is the coolest business service! Grasshopper helps small businesses stay on the cutting edge with their phone system & helpful short to read emails with tips and tricks. As a small business owner I have a day job and in the evenings/ wkends I am a business owner. Thanks to Grasshopper I am able to have a toll free # that emails my contractors voice mail messages so I don't have to deal with while at my day job. Grasshopper saves me time. Grasshopper Rocks! 1-855-SDL-SWAT Skinny Driven Livin Nurse Tina
Thanks for the review and kind words! Love that we're able to help you manage your business, even while you're at your day job! You're an awesome entrepreneur. :)
Jason Viglione, Social Media Strategist
Grasshopper does everything as advertised and it does it well. I signed up, set up and haven't thought about it since. Great job.
Thanks for the review! We love having your as a customer. :)
Michael Foster, #nov8tiv Niches and my grandchildren keep my blood flowing.
First off grasshopper has poor customer service. They overcharged me on an unlimited tier. They said I couldn't change my plan until following month. Poor customer service. 30-40% of my routed calls went through the rotating queue. They would sound like white noise and nobody there. They couldn't explain that problem. Blamed it on my cell phones. Voicemail would load up quickly and just disconnect all my white noise calls. Which is such a pain.
Hi there - so sorry to hear about your poor experience with Grasshopper! Seems like there was some confusion on our end which resulted in a very frustrating experience for you. I'd like to learn more about your experience with Grasshopper so I can figure out where things went wrong. If you’re up for it, please reach out to me at email@example.com. - Allison
One of the biggest benefits of Grasshopper is the ability to receive voicemail messages in text format. These messages can be delivered directly to users’ e-mail accounts, allowing them to check messages while in a meeting with minimal disruption. Grasshopper offers unlimited extensions, as well, which ensures the system will grow as the business grows.
Below are some frequently asked questions for Grasshopper.
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