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Grasshopper

Turn the World Into Your Office

Last updated: March 2025

Table of Contents

Is this product right for your business?

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Grasshopper - 2025 Pricing, Features, Reviews & Alternatives

What is Grasshopper?

Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory, Grasshopper helps your small business sound professional and stay connected from anywhere. Affordable plans that help small businesses stay competitive. Price as low as $14/month. Try us for free!

Benefits of using Grasshopper

- Get a Toll Free or Local Number With Multiple Extensions
- “Press 1 for Sales, 2 for Support, 8 for the Name Directory”
- Number Portability
- Completely customizable, your main greeting will make your small business sound like a big company.
- Each extension has its own call forwarding, voicemail and message delivery settings, allowing every employee to customize their extension.
- On Hold Music from Grasshopper is a great way to keep your callers happy and engaged while on hold.
- A Name Directory is a feature commonly found in large company phone systems. Available from Grasshopper, this feature can lend your small business a Fortune 500 image and provide added convenience for you and your callers. Simply enter your employee names online, and callers can search for them by first or last name.

Starting from

Per year

Alternatives with better value for money

Grasshopper’s pros and cons based on 347 verified reviews

To identify what users like and dislike about Grasshopper, our data scientists apply advanced modeling techniques to our proprietary reviews data. We've sorted the resulting list of pros and cons based on the percentage of users who expressed positive sentiment toward the given topic in their reviews.

To determine these pros and cons insights, we analyzed responses from 347 verified reviews

Convenient phone management

93% of reviewers feel positive about Grasshopper's phone management. Reviewers appreciate the ability to manage business calls through their smartphones, which allows them to maintain a professional presence without being tied to an office. They value the flexibility of having multiple lines and users connected to the same account, making it easier to handle calls efficiently. Users also highlight the convenience of using the app to take calls, send texts, and schedule call responsibilities, all while keeping their personal numbers private.

See related user reviews

“Grasshopper has enabled us to have a separate phone number for our business and adds a ton of convenience in that we are able to use it with their app on our smartphones.”

Joshua Kort

Owner

“The idea of being able to take the calls from your phone using this app, without giving your actual phone number, and the possibility to integrate with other softwares is great.”

Cinthya Gómez

Office Lead

Ideal for small businesses

92% of reviewers feel positive about Grasshopper's small business solutions. Users think the software is perfect for small businesses, providing a professional image and scalable options as the business grows. They appreciate the ease of setting up a business number, the value it offers, and the ability to manage calls efficiently. Reviewers also mention that Grasshopper helps small businesses appear larger and more credible, which is important for client confidence and business growth.

See related user reviews

“Allows my business to appear as large as any other in the market place which gives clients added confidence when doing business with us.”

Kevin Pack

Owner

“It is fairly basic, if you have more complex phone system needs, you may want to look elsewhere. But for small businesses it is absolutely the best option and better than it's competitors for getting a professional business number up and running”

Jordan Rooney

Owner

Issues with call management

42% of reviewers feel negative about Grasshopper's call management. Some users report problems with caller ID, where the system shows the Grasshopper number instead of the caller's number, leading to confusion. They also mention frequent call drops, glitches with the app, and difficulties with the call log. Reviewers indicate that the reliance on mobile phones can cause inconsistencies in call quality and connectivity, impacting their ability to manage calls effectively.

See related user reviews

“The biggest issue is that when a call comes in on the toll-free number, the phone you've got it linked to will show the call as your toll free number rather than whoever is calling.”

Matt Abraxas

Director/Producer

“I answer the ring and get disconnected. When I make call using the app, i get disconnected in the middle of a conversation. When the phone rings, I sometimes get a different type of ring and then app does not work.”

Charlie Cabrera

Business Owner

Grasshopper's key features

Most critical features, based on insights from Grasshopper users:

Call Logging

3.9

(16)

Call Routing

3.8

(22)

Voice Mail

4.0

(14)

Mobile Access

4.2

(13)

Automated Attendant

3.8

(5)

For Small Businesses

3.3

(12)

All Grasshopper features

Features rating:

4.2

(347)

Alerts/Notifications

3.2

(5)

Automatic Call Distribution

3.5

(6)

Call Monitoring

(0)

Multi-User Collaboration

5.0

(1)

Multi-Channel Communication

(0)

Fax Management

5.0

(1)

Call Center Management

3.0

(8)

VoIP Connection

3.3

(7)

SMS Messaging

5.0

(2)

Chat/Messaging

2.6

(7)

Online Voice Transmission

3.4

(5)

Employee Directory

5.0

(1)

Contact Management

(0)

For Cloud Phone Systems

(0)

IVR

2.3

(4)

Call Transfer

1.0

(1)

PBX

5.0

(2)

Reporting/Analytics

1.0

(3)

Ring Groups

4.0

(1)

Call Recording

(0)

Virtual Call Center

(0)

Virtual Extensions

5.0

(1)

VoIP

(0)

Call Conferencing

2.3

(6)

Grasshopper alternatives

Grasshopper

4.3

(347)

Starting from

Per year

Free trial

Free version

Ease of Use

4.4

Features

4.2

Value for Money

4.3

Customer Support

4.3

3CX

4.4

(444)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.3

Customer Support

4.1

OnSIP

4.7

(69)

visit website

Starting from

18.95

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.6

Customer Support

4.9

Twilio

4.4

(478)

visit website

Starting from

0.01

Free trial

Free version

Ease of Use

4.2

Features

4.5

Value for Money

4.2

Customer Support

4.1

Grasshopper pricing

Starting from

Per year

Flat Rate

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

User opinions about Grasshopper price and value

Value for money rating:

4.3

Of 73 reviews that provide robust commentary on Grasshopper's price and value, 74% mention it in a positive light.

Most reviewers indicate that Grasshopper offers good value for money, especially for small businesses. They appreciate its economical pricing, which provides a cost-effective way to have a toll-free number and other features typical of larger corporate phone systems. Users find the free trial beneficial, allowing them to test the service before committing. They say the software is affordable, with flat costs instead of per-user charges, and it saves money on phone charges. Some reviewers feel the pricing is reasonable and the features are rich, making it a good investment. However, some users report that the cost can be high, especially with add-ons and international calls. They mention that the price has increased over time and can be expensive for those who do not use the service extensively. Some users think the tiered pricing is difficult to gauge and that the overall cost may not always justify the value.

Check .

To see what individual users think of Grasshopper's cost and value, check out the review excerpts below.

“Grasshopper gives small business like mine an economical way to have a toll free number with all the options of a large corporate phone system.”

Linda Fredrick

Independent Business Owner, Wellness & Recovery Coaching

“For the cost it can't be beat, it performs just as well as much more expensive VoIP products with the same amount of simplicity and reliability.”

Juan Molina

Supervisor

“The software is a little bit expensive, after the free trial people who don't have that much money since they still own small businesses, won't be able to reap the benefits of the software.”

Philasande Ngcobo

Photographer

Grasshopper integrations (12)

Integrations rated by users

We looked through 347 user reviews, to identify which products are mentioned as Grasshopper integrations, and what is the users perception.

Integration rating: 5.0 (1)

Other top integrations

Central No-Code Integration Platform

Ingrid Cloud

VIKTOR

Grasshopper support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

24/7 (Live rep)

Phone Support

Knowledge Base

Email/Help Desk

Chat

Training options

Documentation

Webinars

Videos

Grasshopper reviews

Overall rating

4.3

347

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.57/10

Rating distribution

203

Pros

“We really like Grasshopper. It is perfect for a small business if you need a good phone virtual system and if your employees work remotely this is perfect.”

Cynthia L.

Operator

“This not our first time using VOIP for our business line but Grasshopper overs a fair, competitive rate and one of the best Apps to complement the features of the software.”

Aj S.

Mgr

“This system just amazes me with it's features that keep making my job so much easier. Our clients also fax us using this same toll free number and it is delivered right to my inbox; this is amazing.”

MARLON N.

Reservations Manager

Cons

“It was the worst customer service experience I have ever had. So now I have switched to Ooma - should have do so long ago.”

Elliott T.

Attorney

“Our major problem has been that twice we have had our phone number mistaken for another company. Two times, two different companies about a year apart.”

Aj S.

Mgr

“Sometimes calls are dropped or the app says that I have a voicemail or missed call, but my phone or my employee's phones never rang.”

Jose d.

President

Read all reviews

Grasshopper FAQs

Q. What type of pricing plans does Grasshopper offer?

Grasshopper has the following pricing plans:
Starting from: $14.00/year
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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