This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Grasshopper Pricing, Features, Reviews and Alternatives

Grasshopper product overview

Price starts from

$

26

/momonth
Per Feature

What is Grasshopper?

Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory, Grasshopper helps your small business sound professional and stay connected from anywhere.

Key benefits of using Grasshopper

- Get a Toll Free or Local Number With Multiple Extensions
- “Press 1 for Sales, 2 for Support, 8 for the Name Directory”
- Number Portability
- Completely customizable, your main greeting will make your small business sound like a big company.
- Each extension has its own call forwarding, voicemail and message delivery settings, allowing every employee to customize their extension.
- On Hold Music from Grasshopper is a great way to keep your callers happy and engaged while on hold.
- A Name Directory is a feature commonly found in large company phone systems. Available from Grasshopper, this feature can lend your small business a Fortune 500 image and provide added convenience for you and your callers. Simply enter your employee names online, and callers can search for them by first or last name.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Phone Support
Knowledge Base
Email/Help Desk
Chat

Training options

Documentation

Grasshopper pricing information

Value for money

4.4

/5

310

Price starts from

$

26

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Grasshopper features

Functionality

4.3

/5

310
Total Features15 6 categories

Most valued features by users

Reporting/Analytics
Mobile Access
Call Routing
Virtual Extensions
Knowledge Base Management
Voice Mail
Automated Attendant
Call Logging

Functionality contenders

Grasshopper users reviews

Overall rating

4.5

/5

310

Positive reviews

88%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.66/10
Rating distribution

5

4

3

2

1

191

82

27

5

5

Pros
We really like Grasshopper. It is perfect for a small business if you need a good phone virtual system and if your employees work remotely this is perfect.

CL

Cynthia L.

This not our first time using VOIP for our business line but Grasshopper overs a fair, competitive rate and one of the best Apps to complement the features of the software.

AS

Aj S.

This system just amazes me with it's features that keep making my job so much easier. Our clients also fax us using this same toll free number and it is delivered right to my inbox; this is amazing.

MN

MARLON N.

Cons
Our major problem has been that twice we have had our phone number mistaken for another company. Two times, two different companies about a year apart.

AS

Aj S.

It was the worst customer service experience I have ever had. So now I have switched to Ooma - should have do so long ago.

ET

Elliott T.

Sometimes calls are dropped or the app says that I have a voicemail or missed call, but my phone or my employee's phones never rang.

Jd

Jose d.

Overall rating contenders

Overall Rating

FINALLY - I don't have to give clients my cellphone number

Reviewed 9 months ago

Transcript

Speaker 1: Hi, my name is Julie. I'm an attorney in a law practice, and I gave Grasshopper a rating of...

An N.

President

Design, 1-10 employees

Review source

Overall Rating

Grasshopper is a solution for people complaining about land lines

Reviewed 6 months ago

Transcript

An N.: My name is An. I'm a president of a interior design company. I rate this software five. For more...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Full-featured phone system at a reasonable price

Reviewed 3 years ago

My customers are still telling me how impressed they are with the new system. We've had it for just over a year now, and some of the aches and pains of the old system have faded in my mind. Even so, I can tell you it's leaps and bounds above the last system we had. It takes around 10% of the time I used to spend setting up old extensions, and causes almost none of the aggravation and worry I had with the old system.

Pros

It was very easy to set up, even though my company's phone system is pretty complicated. They have great tools that are easy to implement. For example, I change the forwarding for at least one of my extensions several times a day. This process is easy and everything works flawlessly, as does the simultaneous ringing of my cell phone when someone calls my extension. I had some trouble with one number I ported from another provider, and the help desk fixed it within a couple of hours. A few months later, I had problems porting a fax number from an online fax provider, and they fixed it immediately. (The fax feature provided by Grasshopper is excellent, too!) Their prices are very reasonable, and they have taken a great deal of worry off my plate. I am very glad I found this software!

Cons

I can't say I have had any problems with the software that wasn't taken care of immediately by the excellent tech support. I had a little trouble setting up the extensions and recordings, but I had never had anything but an old-fashioned phone system before. Considering my lack of experience, the virtual system was not hard to figure out, and it was well worth it!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

The most features for the price

Reviewed 2 years ago

Very positive overall.

Pros

Grasshopper offers business telephone features that you will pay a lot more for with any other provider. You get a phone number, voicemail, unlimited calling, IVR, multiple extensions, and custom call management.

Cons

Lacks advanced call features you might find with other VOIP providers, and because it's a virtual phone service, you still have to use your mobile phone to answer calls. Also, the Android app is a bit buggy and doesn't always notify me when I've missed a call, so I have to open the app to check it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Better price, more feature options are out there

Reviewed a year ago

If you just need basic phone features, it's fine. If you business grows, you will soon find it too limiting. What disappoints me the most is, Grasshopper doesn't have a way to export or backup your text messages. The rep also claims they delete all of my text messages history immediately after I ported out my numbers. I only ported 2 of my 3 numbers out 5 days ago and i can no longer find the text message history. From the software design stand point, there is certainly no need to delete your customers text message history immediately after they ported their numbers. Also text messages take up negligible amount of storage space. It just doesn't make sense.

Pros

The price is affordable and it's easy to discover this company because their ads are everywhere on google. Among the competitor ads, Grasshopper offers good value and covers all the basic features. But there are other better value system out there, but it will take a while for you to find them because they don't spend nearly as much advertising dollars.

Cons

Grasshopper is definitely a company that puts quite a bit of money on marketing. You find their google ads when you search for VOIP phone solution. I wish they had put the money into feature development instead. I recently switched to TalkRoute because Grasshopper is missing: - Call recording - Multi-level greeting menu

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Grasshopper good for small business

Reviewed 4 months ago

I've been using Grasshopper for over three years and have had no need to switch. I have a toll free line that makes it easy for my customers to reach me across Canada.

Pros

Grasshopper has a lot of features that I use as a small business. The ability to set the working hours and messages in advance makes controlling my time a lot easier.

Cons

It took a bit of time to set up but besides that, Grasshopper does what it is supposed to. I have been using it for 3 years plus and no issues so far.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Costly, But Lots of Features

Reviewed 2 years ago

Overall, I was highly pleased with the quick onboarding process. It took less than 30 minutes to have the app fully set up and my number activated. My business chose to go with Grasshopper primarily because it's a trusted and well-known name in VOIP. Grasshopper has enabled us to have a separate phone number for our business and adds a ton of convenience in that we are able to use it with their app on our smartphones.

Pros

I like that, compared to its competitors, Grasshopper offers a wider variety of useful features. Some of my favorite features are visual voicemail, conference calling, Wi-Fi calling, virtual fax, and business texting. All of those features and more are included in all of their plans at no additional cost.

Cons

There are only two things that I dislike about Grasshopper. The plan pricing is the first on my list. They offer three different plans; I have the cheapest one which costs $29 per month which includes the phone number plus three lines. Second, I dislike that in order to use the Wi-Fi calling feature, you must first disable the Wi-Fi calling feature if you already use it with your cellular plan.

Grasshopper FAQs and common questions

Grasshopper has the following pricing plans:
Starting from: $26.00/month
Pricing model: Subscription
Free Trial: Available


Grasshopper has the following typical customers:
Freelancers, Mid Size Business, Non Profit, Public Administrations, Small Business


Grasshopper supports the following languages:
English


Grasshopper supports the following devices:
Android, iPhone


No, Grasshopper does not have an API available.


Grasshopper integrates with the following applications:
Google Voice, Zapier


Grasshopper offers the following support options:
FAQs/Forum, 24/7 (Live rep), Phone Support, Knowledge Base, Email/Help Desk, Chat

Related categories