Grasshopper Pricing, Features, Reviews & Comparison of Alternatives

Grasshopper Reviews

Grasshopper

Turn the World Into Your Office

4.36/5 (14 reviews)   Write a review
   14 people use this
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Grasshopper Overview

Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory, Grasshopper helps your small business sound professional and stay connected from anywhere. For more information visit, http://grasshopper.com.

Grasshopper Screenshots (6)

Grasshopper screenshot: Add a numberGrasshopper screenshot: Add a userGrasshopper screenshot: Extension setupGrasshopper screenshot: ExtensionsGrasshopper screenshot: Forwarding settingsGrasshopper screenshot: Main screen

Specifications

Intended Users
Freelancers, Mid Size Business, Non Profits, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, Web-based
Supported Countries
United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Knowledge Base, Online Support, Phone Support

Grasshopper Pricing

Starting from: $12.00/month
Pricing model: Subscription

The main difference between our plans is the amount of minutes and numbers included in each.

Competitors Pricing

8x8

Starting from: $19.99/month
Pricing model: Subscription

Nextiva

Starting from: $19.95/month
Pricing model: Subscription

Five9

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Users who visited Grasshopper also visited

Aircall
  • · Local phone numbers in 30+ countries
  • · Queuing
  • · Manage multiple numbers and users in one place
  • · Working hours per user
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AircallCommunications
RingCentral
  • · Toll-free numbers
  • · Voicemail, Voicemail to Email
  • · Local numbers
  • · Box, Dropbox, Google Drive Integrations
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RingCentralCommunications
Phone.com
  • · Toll-free numbers
  • · Local Numbers
  • · Custom Greetings & Hold Music
  • · Caller Menus and Queues
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Phone.comCommunications

Key Features of Grasshopper

  • Toll Free Numbers
  • Local Numbers
  • Keep Your Existing #
  • Custom Main Greeting
  • Unlimited Extensions
  • Name Directory
  • On Hold Music
  • Unlimited Call Handling
  • Conference Calling
  • Voice Studio
  • Call Forwarding
  • Call Screening
  • Voicemail Transcription
  • Voicemails delivered to your email

Benefits

- Get a Toll Free or Local Number With Multiple Extensions
- “Press 1 for Sales, 2 for Support, 8 for the Name Directory”
- Number Portability
- Completely customizable, your main greeting will make your small business sound like a big company.
- Each extension has its own call forwarding, voicemail and message delivery settings, allowing every employee to customize their extension.
- On Hold Music from Grasshopper is a great way to keep your callers happy and engaged while on hold.
- A Name Directory is a feature commonly found in large company phone systems. Available from Grasshopper, this feature can lend your small business a Fortune 500 image and provide added convenience for you and your callers. Simply enter your employee names online, and callers can search for them by first or last name.

Alternatives to Grasshopper

Nextiva
  • · Advanced Call Forwarding
  • · Anonymous Call Rejection
  • · Auto Attendant
  • · Caller ID
Visit WebsiteCompare App
NextivaCommunications
8x8
  • · Hosted PBX
  • · Caller ID with Name
  • · Automated Attendant
  • · Call Waiting, Caller ID Blocking
Learn MoreCompare App
8x8Communications
Five9
  • · CTI & Screen Pop
  • · Power Dialer
  • · IVR (Interactive Voice Response)
  • · Progressive Dialer
Learn MoreCompare App
Five9Communications

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Grasshopper Reviews & Ratings

User ratings

(9)
(3)
(1)
(0)
(1)

Rating summary

Overall rating
Value for money
Ease of use
Features
Customer support

Best Phone System for Small Business

Verified Reviewer  6th of January

Rob Jager, M.B.A., Director of Operations & Business Development at Plum Productions
We're a small business and don't want to break the bank. When we shopped around, we found Grasshopper. There is a base cost plus a number of minutes per month you're allotted. Any additional minutes are billed at a set and reasonable rate. We love using it because we can customize the welcome message, create a phone tree, and add people as we grow. We automatically get copies of every voicemail left emailed to our inbox. There are literally more features than you need as a small business. Honestly, the best bang for your buck, hands down.

Pros: Ease of use (back of the house), Ease of setup, Best Value, See who's calling if logged in at time of call.

Cons: Not much. I haven't encountered a problem that either wasn't fixed immediately or that made any difference to how we do business.

Rating breakdown
Value for money
Ease of use
Customer support

Time used

1-2 years

Response from Grasshopper


Hi there,

Thanks so much for the kind words! We're happy we can help you run your business more smoothly and grow with you. We look forward to working with you for years to come!

- Mary
Community Manager, Grasshopper

Great App

Verified Reviewer  8th of December, 2015

Travis Martinez, BS CDEI, Real Estate Broker / Instructor
I used a competitor for a while with a buggy app. This app is easy and very stable. I would highly recommend this app and the company for virtual phone service.

Rating breakdown
Value for money
Ease of use
Customer support

Time used

Less than 6 months

Response from Grasshopper


Hi there,

Thanks so much for the review! We love having you as a customer. :)

- Mary

Grasshopper is an Amazing Tool for Entrepreneurs

Verified Reviewer  25th of November, 2015

Alexandra Renée, CEO at ALL MAVEN | Founder at KNOWLIGATION | Consulting, Branding, Business Development, Marketing, Web Design & SaaS
We've been using Grasshopper since 2013 and it's been a wonderful tool. You know your software is great when you don't actually spend any time thinking about it and it just works. Support is amazing, but I hardly ever have to use it because we never have any problems. We just opened up our third Grasshopper account for our consulting firm, and other manufacturing company. Our favorite things about Grasshopper is that there are only the flat costs, instead of per user costs. Our business works with many independent professionals, ( ie our dedicated IT person is also a small business owner) and we needed to be able to give people their own extensions so our customers could reach out to them directly, but still under the umbrella and safety of our business. Grasshopper makes it really easy to do that, keeping us professional and our customers satisfied. I would hate to have to pay for 13 extensions, when I really only need 7 users, but with other systems, for every email you add on, you have to pay for that user. You also only pay for what you use or your plan, so you don't have to break the bank. We don't take an excess amount of calls to our office, mostly email, so you only have to spend a little, you really get a lot. You can pay by the minute (which we choose to do based on our fluctuating call patterns) or you can buy a bulk minute plan, which is incredibly competitive in price. The call quality is absolutely amazing, because Grasshopper runs over traditional phone lines and not VOIP. This allows you as a business owner to run a cloud based system, but get all the benefits of landline quality. If you're a business of 1 and want to sound more professional, Grasshopper is the best way to do it. You can set up multiple extensions (press 1 for sales, 2 for support) even if they all forward to the same place. It's also perfect if you're like our business, where you require not a lot of talk time, but several departments and extensions to be able to suit your customer needs because of contractors on your team. I definitely recommend this to anyone who has large contractor teams that work on several projects together regularly and need to delegate some responsibility. Whether you're a solopreneur, a small business, or even a large business, Grasshopper allows you to take your business anywhere, any time, without problems. It's easy, affordable, and get's the job done well.

Pros: Grasshopper gets it done right. It's incredibly affordable for letting your business have a professional line without breaking the bank and there's never a call quality issue. You can also choose a vanity number which is a huge bonus (100% of my recommendations to others for Grasshopper get a vanity number.) Biggest perks include: *No per user cost - only pay for what you use, or buy a larger plan if you talk a lot *Create a ton of extensions *Mobile App is really helpful - you can dial out using your vanity number *Voicemails delivered to your inbox or listed to them over the mobile app *Call screening (personal favorite, so I can truly decide if I want to take that call or not!) *Time Zone setup for users that are maybe on a different coast then you (we use this currently)

Cons: Lack of integration with CRM. Other CRM tools often an auto dialer that allows you to associate calls with leads and so forth, and I think this would add a lot of value if it were added. Also, no local vanity numbers. Wish regulatory fees were a bit lower but can't do too much about that. Lastly, not really a con, but when you sign up, you need to call and ask them to upgrade you to the advanced user interface. There is no extra cost, but this is the you really need to make your life easier.

Rating breakdown
Value for money
Ease of use
Customer support

Time used

1-2 years

Response from Grasshopper


Hi there,

Thanks so much for leaving such a thorough review! We appreciate your honest feedback, and love having you as a customer. :)

- Mary

Grasshopper Honest Review

Verified Reviewer  17th of May, 2015

Tony Dosanjh, Marketing for Realtors & Mortgage Brokers, Video & Landing Page Marketing. (415)-290-6647
Overall it is a good service, and the customer service reps are friendly and helpful. However unlike other services Grasshopper does allow us to receive alerts for hang-up calls which are potential missed clients. We have to login to see these calls and this is a pain to do: By then often the customer has taken their business elsewhere. I have been requesting this feature for a while, but they haven't yet implemented it. So I decided to write a review to possibly get them to act. I called them today and the rep informed me she had LOTS of request for a hang-up alert feature, but she had not heard of any plans to implement it. I am assuming this feature should not be difficult to implement since we get alerts when a client leaves a message.

Pros: Good Customer Service, and easy to use platform

Cons: No alerts for hang-up calls which causes loss of business

Response from Grasshopper


Hi there,

Thanks so much for the review and feedback! If you're using our iOS or Android app, this functionality exists. Just make sure you have push notifications enabled for missed calls on each extension (it's off by default). When someone calls and hangs up, you'll get a notification that it is a missed call. I hope this helps!

-Mary

Grasshopper is Awesome!

Verified Reviewer  17th of April, 2015

Kellyn Delgado, Remote Tech Support Rockstar, Google Apps Consultant, Squarespace Web Designer, and General Computer Guru
When I started my computer repair and consulting business I wanted to make sure that I would be able to take calls from clients and greet them professionally. To do this I needed to know whether my calls that were coming in were for business or personal. That's difficult to do when all you have is a cell phone. I found Grasshopper and now my calls show up with my Grasshopper number as my caller ID and it even announces calls based on what extension they dialed so I have an idea what the call is about. It's a really awesome service for me and I recommend it to anyone who is running a business who needs their home and business calls separate without breaking the bank and while still being able to work from anywhere.

Pros: Affordable pricing, Easy to use dashboard, Unlimited Extensions, Amazing Customer Support, Receiving Faxes in your Email.

Cons: No ability to send and receive text messages as this is popular among businesses now, no new feature upgrades since I started using the service a few years ago, Every once in a while a call won't go through for some odd reason but it is rare, the interface could use a fresh coat of paint while still retaining some of the advanced features. I had to downgrade to the old interface to use the Informational Extensions feature.

Response from Grasshopper


Thanks so much for the feedback and kind words! We have texting on our radar, it just isn't something we've put in the works yet. We love the idea of being able to text customers, so it's something we're hoping to add in the future.

I'll communicate your thoughts on the interface to our product team. Thanks again for the feedback! - Mary

Grasshopper, the best for Entrepreneurs

Verified Reviewer  16th of March, 2015

Brandon Arnett-Pickens, Certified Digital Specialist
I've been using Grasshopper for my business and my clients as well. The system has a very clean interface and is very easy to use.

Response from Grasshopper


Thanks for the review! We appreciate your feedback. :)

-Mary

Communication on the Go

Verified Reviewer  5th of March, 2015

Lisa Manyon ~ "The Business Marketing Architect", Founder of Write On Creative | Strategist| Consultant| Marketing with Integrity| Copy| Speaking and Training| Content
Grasshopper phone systems supports my on the go business and allows clients to leave messages or send faxes that reach me anywhere I am. I highly recommend this service.

Pros: Great customer service and easy to use.

Response from Grasshopper


Thanks for stopping by to leave a review! We appreciate your kind words.

-Mary

It works for me

Verified Reviewer  31st of December, 2014

Mitch Morris, Graphic Designer at Tekarra Color
I recently moved from the west coast to the east coast but none of my clients moved with me, so I use Grasshopper to make it more convenient for everybody on the west coast to keep in contact with me. I use grasshopper to offer my clients on the west coast an easy way for them to get in touch without worrying about a cost to them (they didn't ask me to move to the other side of the country).

Pros: Support / service is fast and friendly. All of the services features I have used so far have worked as advertised and smoothly.

Cons: Early on I was getting a few robot calls, but was able to patch it up with some help from support.

Response from Grasshopper


Hi Mitch,

Thanks for stopping by to leave us a review. Congrats on the move - glad we've been able to help make the transition a little easier! :)

-Mary

Thank you Grasshopper

Verified Reviewer  28th of December, 2014

TINA HERRON, Co Owner / Cookbook Author at Skinny Driven Livin
Grasshopper is the coolest business service! Grasshopper helps small businesses stay on the cutting edge with their phone system & helpful short to read emails with tips and tricks. As a small business owner I have a day job and in the evenings/ wkends I am a business owner. Thanks to Grasshopper I am able to have a toll free # that emails my contractors voice mail messages so I don't have to deal with while at my day job. Grasshopper saves me time. Grasshopper Rocks! 1-855-SDL-SWAT Skinny Driven Livin Nurse Tina

Pros: Cutting edge saves me time I don't have to staff someone to manage the phones short informative emails , info a sm business person wants to know about customer service staff very friendly

Cons: none

Response from Grasshopper


Hi Tina,

Thanks for the review and kind words! Love that we're able to help you manage your business, even while you're at your day job! You're an awesome entrepreneur. :)

- Mary

Great job

Verified Reviewer  19th of December, 2014

Jason Viglione, Client Support Manager at Olapic, Inc.
Grasshopper does everything as advertised and it does it well. I signed up, set up and haven't thought about it since. Great job.

Pros: It works, it's cheap, it's easy to manipulate/edit the settings. Their customer service is the best.

Cons: none

Response from Grasshopper


Thanks for the review! We love having your as a customer. :)

Articles

15 Nov 2013
Grasshopper provides toll-free and vanity numbers that show up on caller IDs. This Grasshopper review will go through its various features, including voicemail and Cloud phone options. Many of today’s small businesses are run from cell phones, while tra

FAQs for Grasshopper

Below are some frequently asked questions for Grasshopper.

Q. What are the main features of Grasshopper?

Grasshopper offers the following features:

  • Toll Free Numbers
  • Local Numbers
  • Keep Your Existing #
  • Custom Main Greeting
  • Unlimited Extensions
  • Name Directory
  • On Hold Music
  • Unlimited Call Handling
  • Conference Calling
  • Voice Studio
  • Call Forwarding
  • Call Screening
  • Voicemail Transcription
  • Voicemails delivered to your email

Q. What type of pricing plans does Grasshopper offer?

Grasshopper has the following pricing plans:

Starting from: $12.00/month
Pricing model: Subscription

Q. Who are the typical users of Grasshopper?

Grasshopper has the following typical customers:

Freelancers, Mid Size Business, Non Profits, Small Business

Q. What languages does Grasshopper support?

Grasshopper supports the following languages:

English

Q. What type of pricing plans does Grasshopper offer?

Grasshopper has the following pricing plans:

Subscription

Q. Does Grasshopper support mobile devices?

Grasshopper supports the following devices:

Web-based

Q. Does Grasshopper offer an API?

No, Grasshopper does not have an API available.

Q. What other apps does Grasshopper integrate with?

Grasshopper integrates with the following applications:

Skype, Zapier, Google Voice

Q. What level of support does Grasshopper offer?

Grasshopper offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support


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