Grasshopper vs HubSpot Sales Hub

Ringover

800.com

Nextiva

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Attorney

After trying every possible configuration online, you have to contact support. But they make it impossible to find the number to contact support.

So not only were we billed for a service we weren’t using, but there was also no resolution offered.

Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory. Prices as low as $14/month.

Alerts/Notifications

Automated Attendant

Automatic Call Distribution

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Chat/Messaging

Contact Management

Employee Directory

Fax Management

For Cloud Phone Systems

Mobile Access

Multi-Channel Communication

Multi-User Collaboration

Online Voice Transmission

Reporting/Analytics

Ring Groups

SMS Messaging

Virtual Call Center

Virtual Extensions

Virtual Voicemail

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Most reviewers indicate Grasshopper offers good value for money, especially for startups, and they find the flat-rate pricing and unlimited extensions appealing. However, some reviewers feel add-ons and recent price increases make costs less predictable and less cost-effective.

Value for money

Reviews for Grasshopper come from a wide variety of industries, including real estate (7% of reviewers), computer software (5%), and construction (5%). The most frequent use case for Grasshopper cited by reviewers is business phone systems (45% of reviewers).

Grasshopper

Web-based

iPhone

Android

Windows

iPad

RingEX

Google Voice

Vonage Business Communications

GoTo Connect

Dialpad

Aircall

HubSpot Sales Hub

True Solo

Solo

Small Business

Frequent technical glitches

President

Even though there is a wi-fi calling feature it opens the door to all sorts of glitches, so we make sure to never enable that option.

82% of reviewers feel negative about Grasshopper’s bugs and issues. Some users report experiencing glitches with call connectivity, syncing, and logging in, which can disrupt business operations. Reviewers mention dropped calls, system outages, and the need to frequently re-login, leading to frustration. They say that technical problems sometimes interfere with conducting business, and updates or fixes are not always timely. Users indicate that these recurring issues undermine reliability, especially when consistent communication is critical for their work.

Unresponsive customer service

To make it worse I kept getting automated emails asking if my problem was resolved, and would repeatedly list the questions I still had about the billing.  

35% of reviewers feel negative about Grasshopper’s customer support. Some users report difficulty reaching support representatives and long wait times for issue resolution. Reviewers mention inconsistent information from support staff and frustration with unresolved billing or technical problems. They say the support portal is hard to navigate or unavailable, and that follow-up communication is often lacking. Users feel that customer service does not show urgency or willingness to escalate persistent issues, leading to dissatisfaction when problems arise.

Limited call handling capabilities

38% of reviewers feel negative about Grasshopper’s call management. Some users find it difficult to distinguish between business and personal calls due to limited caller ID functionality. Reviewers mention problems with call forwarding, dropped calls, and delays in call notifications. They say the system can be clunky when managing call logs, transferring calls, or handling multiple calls in succession. Users also note that the mobile and desktop apps sometimes fail to register missed calls or provide clear call history, impacting their ability to respond promptly.

Comprehensive business features

91% of reviewers feel positive about Grasshopper’s features. Some users report that the platform offers a wide range of useful tools, such as call management, mobile access, and business-oriented functionalities that help them appear more professional. Reviewers find the features easy to use and appreciate the flexibility to manage them from mobile devices. They mention that the system provides more options than some competitors and that its simplicity helps them focus on essential business tasks. Users value the variety and practicality of features that support their daily operations.

Empowering small businesses

89% of reviewers feel positive about Grasshopper’s support for small business management. Users say the service helps their business appear larger and more professional, which boosts client confidence. Reviewers appreciate the ability to set up extensions for team members and find the system scalable as their business grows. They mention that Grasshopper is especially useful for small or growing companies needing an affordable, easy-to-use phone solution. Many users highlight the positive impact on business legitimacy and the time-saving benefits for small teams.

Quick and simple setup

87% of reviewers feel positive about Grasshopper’s setup process. Users report that getting started is straightforward, with clear instructions and minimal time required to activate their business number. They appreciate the ease of adding users and adjusting settings as their business evolves. Reviewers mention that the onboarding process is smooth and that the system runs reliably once configured. Many users value the convenience of a hassle-free setup, allowing them to focus on their business without technical complications.

Flexible virtual phone lines

Assistant Operational Manager

Not only has it saved on extremely high in-office phone costs it allows users to manage their calls from their cells/computers.  

Owner

Even better is I can access the business line from all of my devices! And even better than that is my business partner can also access the same business line from their mobile devices as well!

93% of reviewers feel positive about Grasshopper’s phone line management. Users appreciate being able to maintain a professional business presence with features like dedicated business numbers, automated greetings, and toll-free lines. They say the system allows calls to be routed to multiple devices, enabling remote work and separating personal from business calls. Reviewers find it cost-effective compared to traditional phone systems and value the ability to manage calls from anywhere. Many mention the convenience of having multiple users on one line and the ease of accessing the service via both mobile and desktop devices.

They require you to submit a reason online, generate a case number, and then call in to actually cancel.

This process feels intentionally difficult and not customer-friendly. If a number is ported out, the account should be automatically canceled, or at the very least, billing should stop.

Managing Partner

The only drawback is a small learning curve when setting up custom greetings and voicemail flows.

For example, the app icon and overall design feel a bit dated and could be more modern.

It feels like having a small business phone system without the big-company overhead.

Even after doing all that, I had to go through multiple automated prompts before finally reaching someone who could help.

I really like how easy Grasshopper makes it to manage business calls and messages from anywhere.

It keeps communication organized and professional, whether I’m in the office or on the go.

Psychotherapist

It is a bit more expensive than others but being able to pay annually helps.

Grasshopper has been a great fit for our construction and home improvement business.

My number was used for other business owners.  

After a half dozen calls and more than 6 hours on the phone, total, Grasshopper never got it done.  

They had a company wide (had to register for SMS). While this process happened, you were unable to send text messages.

So we had to pay for the duration of the year  even though we weren't getting a service (texting) that was included in our package.

CEO and Blaster in Charge

I wish that I had gotten more than one extension for the money.

Who wants to carry around two cell phones?)

I like the that you can track calls, voicemails, etc on the app.

I used this app so that I could continue using my personal phone, and this would provide me an additional line.

Other than that, I haven’t had any real performance issues to complain about.

After waiting about a month, I transferred my number to another company. When I went to cancel, they told me a refund is not possible.

To not offer a refund for a service that a customer original paid for that they aren't receiving is beyond a terrible company.

Dietitian

The interface is very easy to use and really like how not only text messages can be sent but also audio calls and voicemails can be received all in one place.

I had to fight to get the refund for the remaining 20 days I would not have the service.

Their answer was thta for internal reason they could not sell me the number period.

The app is super easy to navigate and unlike others it actually works!!

So far I’ve had a great experience and recommend this app to other business owners.

Its easy to work with and it easy to navigate.

Called to cancel and they refuse to give credit back for last 6 months.

I canceled mid way through the year and they refuse to give me any credit.

Overall a very positive experience due to the functionality and ease of use in relation to cost.

Would not recommend this company to anyone looking for a phone service.

Self Employed

It would be amazing for business use, as you can even opt in I think for a little more cash, to have a robotic answering service with great all routing features and support options.

Contactor construction

They canceled my service unexpectedly after I paid citing they were concerned my usage was criminal.

They have terrible policies, customer service and the product is incredibly glitchy

Project Manager, Training and Certification

Overall, I found Grasshopper easy to use and competitively priced.

At the beginning the set up seems very easy and customer friendly

Head of Operations

Between Nov 20th 2022 and Feb 1st 2023 I have been trying to port out our phone numbers from Grasshopper (per their instructions) to the new carrier but had to abandon one of our numbers because after over 2 months there has been no forward movement.

I lost 14 irretrievably, invaluable voicemails.

Customer service did nothing to help retrieve them.

Business owner

We require a stable voicemail service to capture customer calls.

Director 

I overall love this app it gives me a different phone number so I can call back and not be giving my number out if I prefer not to.

Bookkeeper 

I live that we get to set up all of the call routing ourselves.   And I really am enjoying the text voicemails as well!

The only thing that I feel is missing is that you can’t send outgoing faxes through grasshopper.

Cancel Service

Pricing

Voicemail Management

Call Management

Message and Text Management

Phone Line Management

Small Business Management

Customer Support

Ease of Use

Customization

Freelancers

Large Enterprises

GoTo

Salesforce Sales Cloud

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

HubSpot CRM

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Zoho CRM

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

They never offered any real help and when I asked to speak to technical support of course I had to be a paying customer, which I understand to a degree. But with something like this it was clear it was a Hubspot issue.

Account Manager

I've never had a problem finding my invoices and paying them where necessary.

HubSpot Sales is a suite of inbox-based email tracking & productivity tools with which sales teams can build, automate, and accelerate their sales processes

Grasshopper vs HubSpot Sales Hub Comparison (2026)

Grasshopper

HubSpot Sales Hub

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives