Grasshopper vs RingEX

Microsoft Teams

Nextiva

Google Voice

Vonage Business Communications

8x8 Work

Compare Grasshopper and RingEX based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Ringover

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

800.com

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory. Prices as low as $14/month.

Alerts/Notifications

Automated Attendant

Automatic Call Distribution

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Chat/Messaging

Contact Management

Employee Directory

Fax Management

For Cloud Phone Systems

Mobile Access

Multi-Channel Communication

Multi-User Collaboration

Online Voice Transmission

Reporting/Analytics

Ring Groups

SMS Messaging

Virtual Call Center

Virtual Extensions

Virtual Voicemail

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Most reviewers indicate Grasshopper offers good value for money, especially for startups, and they find the flat-rate pricing and unlimited extensions appealing. However, some reviewers feel add-ons and recent price increases make costs less predictable and less cost-effective.

Value for money

Reviews for Grasshopper come from a wide variety of industries, including real estate (7% of reviewers), computer software (5%), and construction (5%). The most frequent use case for Grasshopper cited by reviewers is business phone systems (45% of reviewers).

Grasshopper

Web-based

iPhone

Android

Windows

iPad

True Solo

Solo

Small Business

They require you to submit a reason online, generate a case number, and then call in to actually cancel.

This process feels intentionally difficult and not customer-friendly. If a number is ported out, the account should be automatically canceled, or at the very least, billing should stop.

Managing Partner

The only drawback is a small learning curve when setting up custom greetings and voicemail flows.

For example, the app icon and overall design feel a bit dated and could be more modern.

It feels like having a small business phone system without the big-company overhead.

Even after doing all that, I had to go through multiple automated prompts before finally reaching someone who could help.

I really like how easy Grasshopper makes it to manage business calls and messages from anywhere.

It keeps communication organized and professional, whether I’m in the office or on the go.

So not only were we billed for a service we weren’t using, but there was also no resolution offered.

Psychotherapist

It is a bit more expensive than others but being able to pay annually helps.

Grasshopper has been a great fit for our construction and home improvement business.

Owner

My number was used for other business owners.  

President

After a half dozen calls and more than 6 hours on the phone, total, Grasshopper never got it done.  

They had a company wide (had to register for SMS). While this process happened, you were unable to send text messages.

So we had to pay for the duration of the year  even though we weren't getting a service (texting) that was included in our package.

CEO and Blaster in Charge

I wish that I had gotten more than one extension for the money.

Who wants to carry around two cell phones?)

I like the that you can track calls, voicemails, etc on the app.

I used this app so that I could continue using my personal phone, and this would provide me an additional line.

Other than that, I haven’t had any real performance issues to complain about.

After waiting about a month, I transferred my number to another company. When I went to cancel, they told me a refund is not possible.

To not offer a refund for a service that a customer original paid for that they aren't receiving is beyond a terrible company.

Dietitian

The interface is very easy to use and really like how not only text messages can be sent but also audio calls and voicemails can be received all in one place.

I had to fight to get the refund for the remaining 20 days I would not have the service.

Their answer was thta for internal reason they could not sell me the number period.

The app is super easy to navigate and unlike others it actually works!!

So far I’ve had a great experience and recommend this app to other business owners.

Its easy to work with and it easy to navigate.

Called to cancel and they refuse to give credit back for last 6 months.

I canceled mid way through the year and they refuse to give me any credit.

Overall a very positive experience due to the functionality and ease of use in relation to cost.

Would not recommend this company to anyone looking for a phone service.

General Manager

They claim that they do not alter the caller id, yet the same calls coming in on the mobile device show the caller's name (when published), but when routed through grasshopper you only see the name with very few exceptions.

Self Employed

It would be amazing for business use, as you can even opt in I think for a little more cash, to have a robotic answering service with great all routing features and support options.

Assistant Operational Manager

Not only has it saved on extremely high in-office phone costs it allows users to manage their calls from their cells/computers.  

Contactor construction

They canceled my service unexpectedly after I paid citing they were concerned my usage was criminal.

They have terrible policies, customer service and the product is incredibly glitchy

Project Manager, Training and Certification

Overall, I found Grasshopper easy to use and competitively priced.

At the beginning the set up seems very easy and customer friendly

Head of Operations

Between Nov 20th 2022 and Feb 1st 2023 I have been trying to port out our phone numbers from Grasshopper (per their instructions) to the new carrier but had to abandon one of our numbers because after over 2 months there has been no forward movement.

I lost 14 irretrievably, invaluable voicemails.

Customer service did nothing to help retrieve them.

Business owner

We require a stable voicemail service to capture customer calls.

Director 

I overall love this app it gives me a different phone number so I can call back and not be giving my number out if I prefer not to.

Bookkeeper 

I live that we get to set up all of the call routing ourselves.   And I really am enjoying the text voicemails as well!

Cancel Service

Pricing

Call Management

Voicemail Management

Message and Text Management

Phone Line Management

Small Business Management

Customer Support

Ease of Use

Customization

Frequent technical glitches

Even though there is a wi-fi calling feature it opens the door to all sorts of glitches, so we make sure to never enable that option.

82% of reviewers feel negative about Grasshopper’s bugs and issues. Some users report experiencing glitches with call connectivity, syncing, and logging in, which can disrupt business operations. Reviewers mention dropped calls, system outages, and the need to frequently re-login, leading to frustration. They say that technical problems sometimes interfere with conducting business, and updates or fixes are not always timely. Users indicate that these recurring issues undermine reliability, especially when consistent communication is critical for their work.

Unresponsive customer service

Attorney

To make it worse I kept getting automated emails asking if my problem was resolved, and would repeatedly list the questions I still had about the billing.  

35% of reviewers feel negative about Grasshopper’s customer support. Some users report difficulty reaching support representatives and long wait times for issue resolution. Reviewers mention inconsistent information from support staff and frustration with unresolved billing or technical problems. They say the support portal is hard to navigate or unavailable, and that follow-up communication is often lacking. Users feel that customer service does not show urgency or willingness to escalate persistent issues, leading to dissatisfaction when problems arise.

Limited call handling capabilities

38% of reviewers feel negative about Grasshopper’s call management. Some users find it difficult to distinguish between business and personal calls due to limited caller ID functionality. Reviewers mention problems with call forwarding, dropped calls, and delays in call notifications. They say the system can be clunky when managing call logs, transferring calls, or handling multiple calls in succession. Users also note that the mobile and desktop apps sometimes fail to register missed calls or provide clear call history, impacting their ability to respond promptly.

Comprehensive business features

91% of reviewers feel positive about Grasshopper’s features. Some users report that the platform offers a wide range of useful tools, such as call management, mobile access, and business-oriented functionalities that help them appear more professional. Reviewers find the features easy to use and appreciate the flexibility to manage them from mobile devices. They mention that the system provides more options than some competitors and that its simplicity helps them focus on essential business tasks. Users value the variety and practicality of features that support their daily operations.

Empowering small businesses

89% of reviewers feel positive about Grasshopper’s support for small business management. Users say the service helps their business appear larger and more professional, which boosts client confidence. Reviewers appreciate the ability to set up extensions for team members and find the system scalable as their business grows. They mention that Grasshopper is especially useful for small or growing companies needing an affordable, easy-to-use phone solution. Many users highlight the positive impact on business legitimacy and the time-saving benefits for small teams.

Quick and simple setup

87% of reviewers feel positive about Grasshopper’s setup process. Users report that getting started is straightforward, with clear instructions and minimal time required to activate their business number. They appreciate the ease of adding users and adjusting settings as their business evolves. Reviewers mention that the onboarding process is smooth and that the system runs reliably once configured. Many users value the convenience of a hassle-free setup, allowing them to focus on their business without technical complications.

Flexible virtual phone lines

Even better is I can access the business line from all of my devices! And even better than that is my business partner can also access the same business line from their mobile devices as well!

93% of reviewers feel positive about Grasshopper’s phone line management. Users appreciate being able to maintain a professional business presence with features like dedicated business numbers, automated greetings, and toll-free lines. They say the system allows calls to be routed to multiple devices, enabling remote work and separating personal from business calls. Reviewers find it cost-effective compared to traditional phone systems and value the ability to manage calls from anywhere. Many mention the convenience of having multiple users on one line and the ease of accessing the service via both mobile and desktop devices.

Freelancers

Large Enterprises

Most reviewers indicate that Grasshopper offers good value for money, especially for startups and small businesses seeking an affordable way to establish a professional phone presence. They find the flat-rate pricing structure appealing, as it avoids per-user costs and allows for unlimited extensions, which they say helps control expenses as their business grows. Many users appreciate the ability to set up toll-free or “800” numbers at a reasonable cost, and they note that the service is competitively priced compared to traditional phone systems and some VoIP alternatives. Reviewers appreciate the inclusion of basic features in the standard plans, with options to add extra services for an additional fee. Some users report that free trials help them evaluate the service before committing. Users think the flexibility to scale up and the transparent pricing are valuable, and they say the platform’s affordability is a major benefit for businesses with minimal needs.

However, some reviewers feel that Grasshopper’s costs can add up, especially when factoring in add-ons or if the service is not used frequently. They indicate that certain features, such as professional voicemail recordings or voice talent, come at a premium. Some users report that recent price increases and charges in foreign currency make the service less cost-effective, and a few find the tiered pricing confusing or difficult to gauge.

GoTo

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Zoom Workplace

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Slack

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

So much more than a business phone. Meet the phone system of the future. Set up in minutes and never drop a call again.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Archiving & Retention

Auto-Dialer

Automated Routing

Calendar Management

Callback Scheduling

Caller ID

Call Queues

Call Reporting

Call Screening

Call Tracking

Call Tracking Metrics

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Dashboard

Event Triggered Actions

File Sharing

File Transfer

Microsoft Outlook Integration

Monitoring

On-Demand Recording

Predictive Dialer

Presentation Streaming

Purchasing & Receiving

Recording

Remote Access/Control

Reporting & Statistics

Role-Based Permissions

Scheduled Recording

Scheduling

Screen Sharing

Single Sign On

SIP Trunking

Softphone

Third-Party Integrations

Two Way Audio & Video

Two-Way Audio & Video

Unified Communications

Video Chat

Video Conferencing

Reviews for RingEX come from a wide variety of industries, including real estate (7% of reviewers), hospital & health care (6%), and insurance (6%). The most frequent use case for RingEX cited by reviewers is business phone systems (43% of reviewers).

Users and use cases

Reviewers appreciate RingEX’s comprehensive features and integrations at a competitive price, and some users say it is affordable for startups. However, some reviewers find it expensive for larger teams and report extra charges can add up quickly.

RingEX is a business phone systems solution offering key features such as voice mail, VoIP connection, mobile access, call transfer, call routing, and call recording, among others.

Grasshopper vs RingEX Comparison (2026)

Grasshopper

RingEX

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives