Grasshopper vs Zadarma

Ringover

800.com

Nextiva

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Attorney

After trying every possible configuration online, you have to contact support. But they make it impossible to find the number to contact support.

So not only were we billed for a service we weren’t using, but there was also no resolution offered.

Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory. Prices as low as $14/month.

Alerts/Notifications

Automated Attendant

Automatic Call Distribution

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Chat/Messaging

Contact Management

Employee Directory

Fax Management

For Cloud Phone Systems

Mobile Access

Multi-Channel Communication

Multi-User Collaboration

Online Voice Transmission

Reporting/Analytics

Ring Groups

SMS Messaging

Virtual Call Center

Virtual Extensions

Virtual Voicemail

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Most users consider Grasshopper’s pricing reasonable and cost-effective, especially for startups. Reviewers appreciate the transparent structure and free trials, though some users say extra features raise costs and find tiered pricing confusing.

Value for money

Reviews for Grasshopper come from a wide variety of industries, including real estate (7% of reviewers), construction (6%), and consumer services (5%). The most frequent use case for Grasshopper cited by reviewers is business phone systems (56% of reviewers).

Grasshopper

Web-based

iPhone

Android

Windows

iPad

RingEX

Google Voice

Vonage Business Communications

GoTo Connect

Dialpad

Aircall

True Solo

Solo

Small Business

Frequent technical glitches

President

Even though there is a wi-fi calling feature it opens the door to all sorts of glitches, so we make sure to never enable that option.

82% of reviewers feel negative about Grasshopper’s bugs and issues. Users report experiencing technical glitches such as dropped calls, syncing problems, and login difficulties. Reviewers mention that the desktop app sometimes logs them out unexpectedly and that outages or random updates disrupt their workflow. They say these recurring problems can be frustrating, especially when reliability is crucial for business operations, and some users feel these issues hinder their willingness to continue using the service.

Inconsistent customer support

35% of reviewers feel negative about Grasshopper’s customer support. Users report difficulty reaching support, slow response times, and unhelpful or inconsistent assistance. Reviewers mention frustration with unresolved billing issues and challenges in porting numbers. They say support staff sometimes provide conflicting information or lack urgency in addressing problems, leading to wasted time and unresolved concerns. Some users feel the support experience detracts from the overall value of the service.

Call handling limitations

40% of reviewers feel negative about Grasshopper’s call management. Some users report challenges with caller ID not displaying the actual caller’s number, making it difficult to identify incoming calls. Reviewers say the system relies heavily on mobile devices, and they experience issues with call forwarding, dropped calls, and confusing call logs. They indicate that transferring calls and managing call workflows can be cumbersome, and some find the user interface for handling calls unintuitive or slow.

Enhancing business professionalism

100% of reviewers feel positive about Grasshopper’s ability to create a professional image. Reviewers appreciate that the service helps their businesses appear more established and credible, citing features like vanity numbers and polished greetings. They say clients often comment on the business’s professional presence, and they value how Grasshopper makes even small companies look more reputable. Users indicate that having a dedicated business number and organized communication tools contributes to making a strong first impression and instills confidence in clients.

Comprehensive feature set

91% of reviewers feel positive about Grasshopper’s features. Reviewers indicate that the software offers a variety of useful tools, such as mobile and desktop access, call management options, and user-friendly interfaces. They appreciate the flexibility and value these features bring, noting that Grasshopper provides more options than some competitors. Users say the features help them manage business communications efficiently and support their need for a professional phone system.

Support for small businesses

90% of reviewers feel positive about Grasshopper’s support for small business management. Users say the service is especially well-suited for small teams and solo entrepreneurs, providing an affordable and scalable solution. Reviewers appreciate being able to set up professional phone systems quickly, assign extensions, and maintain a credible presence. They indicate that Grasshopper helps small businesses appear larger and more organized, which they find important for growth and client trust.

Flexible phone line solutions

Assistant Operational Manager

Not only has it saved on extremely high in-office phone costs it allows users to manage their calls from their cells/computers.  

92% of reviewers feel positive about Grasshopper’s phone line management. Users say they benefit from having separate business and personal numbers, easy call forwarding, and the ability to manage calls from multiple devices. Reviewers appreciate being able to set up multiple lines and extensions, making it easier for remote teams to stay connected. They find it convenient to access business calls anywhere, and they highlight the cost-effectiveness and simplicity of not needing traditional phone hardware.

They require you to submit a reason online, generate a case number, and then call in to actually cancel.

This process feels intentionally difficult and not customer-friendly. If a number is ported out, the account should be automatically canceled, or at the very least, billing should stop.

Even after doing all that, I had to go through multiple automated prompts before finally reaching someone who could help.

Managing Partner

The only drawback is a small learning curve when setting up custom greetings and voicemail flows.

For example, the app icon and overall design feel a bit dated and could be more modern.

Owner

My number was used for other business owners.  

They had a company wide (had to register for SMS). While this process happened, you were unable to send text messages.

So we had to pay for the duration of the year  even though we weren't getting a service (texting) that was included in our package.

It feels like having a small business phone system without the big-company overhead.

Psychotherapist

I like the that you can track calls, voicemails, etc on the app.

I really like how easy Grasshopper makes it to manage business calls and messages from anywhere.

It keeps communication organized and professional, whether I’m in the office or on the go.

I used this app so that I could continue using my personal phone, and this would provide me an additional line.

It is a bit more expensive than others but being able to pay annually helps.

After waiting about a month, I transferred my number to another company. When I went to cancel, they told me a refund is not possible.

Grasshopper has been a great fit for our construction and home improvement business.

To not offer a refund for a service that a customer original paid for that they aren't receiving is beyond a terrible company.

Dietitian

The interface is very easy to use and really like how not only text messages can be sent but also audio calls and voicemails can be received all in one place.

After a half dozen calls and more than 6 hours on the phone, total, Grasshopper never got it done.  

CEO and Blaster in Charge

I wish that I had gotten more than one extension for the money.

Who wants to carry around two cell phones?)

I had to fight to get the refund for the remaining 20 days I would not have the service.

Their answer was thta for internal reason they could not sell me the number period.

Other than that, I haven’t had any real performance issues to complain about.

Called to cancel and they refuse to give credit back for last 6 months.

I canceled mid way through the year and they refuse to give me any credit.

The app is super easy to navigate and unlike others it actually works!!

So far I’ve had a great experience and recommend this app to other business owners.

Overall a very positive experience due to the functionality and ease of use in relation to cost.

Its easy to work with and it easy to navigate.

Would not recommend this company to anyone looking for a phone service.

Self Employed

It would be amazing for business use, as you can even opt in I think for a little more cash, to have a robotic answering service with great all routing features and support options.

Contactor construction

They canceled my service unexpectedly after I paid citing they were concerned my usage was criminal.

They have terrible policies, customer service and the product is incredibly glitchy

Project Manager, Training and Certification

Overall, I found Grasshopper easy to use and competitively priced.

At the beginning the set up seems very easy and customer friendly

Head of Operations

Between Nov 20th 2022 and Feb 1st 2023 I have been trying to port out our phone numbers from Grasshopper (per their instructions) to the new carrier but had to abandon one of our numbers because after over 2 months there has been no forward movement.

I lost 14 irretrievably, invaluable voicemails.

Customer service did nothing to help retrieve them.

Business owner

We require a stable voicemail service to capture customer calls.

Director 

I overall love this app it gives me a different phone number so I can call back and not be giving my number out if I prefer not to.

Bookkeeper 

I live that we get to set up all of the call routing ourselves.   And I really am enjoying the text voicemails as well!

The only thing that I feel is missing is that you can’t send outgoing faxes through grasshopper.

It allows me to setup an easy phone switching system where callers can punch in the number of the person they want to speak to very easily.

Cancel Service

Pricing

Call Management

Voicemail Management

Message and Text Management

Customer Support

Small Business Management

Phone Line Management

Ease of Use

Customization

Freelancers

Large Enterprises

GoTo

VoIP.ms

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Wildix

Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations.

A new generation of VoIP for your business, offering virtual phone numbers, cloud PBX and much more. Save up to 90% on phone bills!

Grasshopper vs Zadarma Comparison (2026)

Grasshopper

Zadarma

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives