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Zadarma Pricing, Features, Reviews and Alternatives

Zadarma product overview

What is Zadarma?

Zadarma is a business phone system that removes the need for heavy hardware and wiring to setup, giving SMB's access to a wholly cloud-based office telephone system. Zadarma's cloud PBX can be customized to fit individual or corporate deployment and features a software wizard to assist successful, rapid configuration. Support for Interactive Voice Response (IVR) is backed by features including call pickup, transfer, recording, conditional and unconditional forwarding and call waiting. Voicemail is then joined by a scheduled answering machine, auto-responders, automated fax reception and auto attendant etc. VoIP calls through the Zadarma project also claim a 90% cost saving on traditional international call charges, while 30,000 virtual numbers including toll-free are available across 90 countries worldwide. Pricing packages and rates vary according to location and are scalable by number of members, while calls can be made via Zadarma's PC software (Windows) and the Zadarma SIP smartphone app for iOS and Android devices.

Key benefits of using Zadarma

  • Zadarma is a cloud-based provider of telephony services for SMB's, boasting 30,000 multi-channel virtual phone numbers, including toll-free, available in 100 countries worldwide.

  • Customized cloud PBX features include voice menu (IVR) support, call pickup, call transfer, conditional / unconditional call forwarding, call recording, call waiting, statistics, scheduled answering machine, automated fax receiving and also an API interface for broader integration.

  • Supports third-party connectivity with leading CRM and messenger applications such as Zoho, HubSpot, Salesforce, Zendesk, AmoCRM, Retail CRM, Bitrix 24, Slack, Telegram and Facebook Messenger.

  • Zadarma's own API interface supports client development of custom applications, with its main functions available including SIP account and PBX settings display / changing, statistics and / or balance display, calling & SMS, plus external server notifications for incoming calls and call routing etc.

  • Zadarma SIP is the companion mobile app for Android and iOS devices, allowing incoming / outgoing calls via Zadarma or other SIP (Session Initiation Protocol) services, sending / receiving of text messages between Zadarma users, plus SMS support etc.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support
    FAQs/Forum
    24/7 (Live rep)

    Training options

    Documentation

    Zadarma pricing information

    Value for money

    3.8

    /5

    38

    Price starts from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Zadarma features

    Functionality

    3.7

    /5

    38
    Total Features48 7 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Reporting & Statistics
    Contact Management
    Mobile Access
    Call Recording
    Video Conferencing

    Functionality contenders

    Zadarma users reviews

    Overall rating

    3.7

    /5

    38

    Positive reviews

    63%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.26/10
    Rating distribution

    5

    4

    3

    2

    1

    19

    5

    3

    4

    7

    Pros
    I use Zadarma PBX for more than a year. It's great and stable product, easy to config, with great prices and very good support service.

    DV

    Dima V.

    Very good software works perfectly in Mexico. Customer Support is great in different languages.

    EZ

    Evgenia Z.

    Quality and reliability is great. We monitor all of our phone numbers and Zadarma numbers consistently show 4+ MOS scores.

    RS

    Roman S.

    Cons
    Call forwarding as of yet does not work. They test calls from their system which is absolutely meaningless.

    AR

    Anonymous Reviewer

    Fails all the time, terrible customer support, they take your money and then ask.

    AR

    Anonymous Reviewer

    Then you discover they have totally stupid pricing based on 10 countries that are totally unrelated and illogic. Calls from any other major coutry is extremely expensive.

    PR

    Pierre R.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Ease of use is the key

    Reviewed 3 years ago
    Pros

    Zadarma is simple and easy to use. Non-tech guys will get along with it quickly. Phone calls quality is decent.

    Cons

    I found no big issues. We are a marketing agency and Zadarma gives us all we need in terms of distant calls.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great product, very good service

    Reviewed 2 months ago

    I used another software before and we had a lot of bad calls, lines bad, etc, but now, we use Zadarma, the lines are very good. The service is also very high. They helped me with everything and after a few hours, our software was working perfectly. Many thanks!!

    Pros

    Very good service, helpdesk and people on the phone for questions Hugh amount of extension numbers Cheap cost of calling Easy to use product Good price Integration with our CRM (Hubspot)

    Cons

    I can't find any negative points, so for me, there's no Cons

    Vendor response

    Thank you for the feedback! If you have any questions, please, contact our 24/7 support.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Poor and Unreasonable Customer Service Initially

    Reviewed 4 years ago

    I was able to receive International SMS from Israel cheaply. The account verification process and the support ticket process are cumbersome and wearisome to pursue.

    Pros

    The Zadarma Projects provides cheap virtual numbers and free SMS reception service on those numbers. After much pushing and continued engagement, I was finally given good customer service.

    Cons

    Zadarma numbers work on a monthly subscription basis. However, they will block use of certain features of your virtual numbers. This happened to me, creating a situation in which I was paying for a virtual number, but could not use the free SMS reception feature associated with it. For five days, the Zadarma support team refused to extend my subscription length to compensate for the time which they...

    Vendor response

    Dear Mr Ockrin, We regret to see that you have not been satisfied with our service. We believe that there must be a misunderstanding, since your phone number and the voice features connected to that number have never been blocked. As it is clearly written in the instructions, to activate the SMS reception on your number, we require you to upload a copy of your passport. This was done on your side...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Vaule for money but some anoying quirks

    Reviewed 2 months ago

    The support is very limited but on the positive side (apoart from the few issues I have) I never need to contact them.

    Pros

    The subscription model is clear and not too expensive compared to the functionalities provided. We use Zadarma PBX to interactt with customers in Sweden.

    Cons

    There are three annoying issues: 1. At unpredictable times we cannot reach a number we dial. After a few minutes this usually works again. Might be the number we dial is occupied, but the software does not show it. It just cancels the connection attempt. 2. We use SMS to respond to customers and for that having our local (virtual) number as the sender-id is crucial. Until some months ago this worked...

    Vendor response

    Thank you for the valuable feedback. We are already working on SMS and soon replying from your number and SenderID setup will be available.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    over 10 years a happy client

    Reviewed 18 days ago

    Virtual offices in 3rd countries during COVID

    Pros

    Usually very competitive and good call quality

    Cons

    Very little..it suits our needs and Zadarma seem pro-active in improving issues

    Vendor response

    Thank you for the feedback. We appreciate your review. If you have any questions, please contact our 24/7 online support.

    Zadarma FAQs and common questions

    Zadarma has the following pricing plans:
    Pricing model: Subscription


    Zadarma has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Zadarma supports the following languages:
    Ukrainian, English, Polish, Russian, Spanish, German, French


    Zadarma supports the following devices:
    Android, iPhone


    Yes, Zadarma has an API available for use.


    Zadarma integrates with the following applications:
    amoCRM, Telegram, Zoho CRM, Salesforce Sales Cloud, Slack, Facebook, Bitrix24, Zendesk


    Zadarma offers the following support options:
    Email/Help Desk, Chat, Phone Support, FAQs/Forum, 24/7 (Live rep)

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