Zadarma Pricing, Features, Reviews & Comparison of Alternatives

Zadarma

VoIP calls, Cloud PBX and SMS solutions for business users

4.09/5 (23 reviews)

Zadarma overview

Zadarma is a business phone system that removes the need for heavy hardware and wiring to setup, giving SMB's access to a wholly cloud-based office telephone system. Zadarma's cloud PBX can be customized to fit individual or corporate deployment and features a software wizard to assist successful, rapid configuration. Support for Interactive Voice Response (IVR) is backed by features including call pickup, transfer, recording, conditional and unconditional forwarding and call waiting. Voicemail is then joined by a scheduled answering machine, auto-responders, automated fax reception and auto attendant etc. VoIP calls through the Zadarma project also claim a 90% cost saving on traditional international call charges, while 30,000 virtual numbers including toll-free are available across 90 countries worldwide. Pricing packages and rates vary according to location and are scalable by number of members, while calls can be made via Zadarma's PC software (Windows) and the Zadarma SIP smartphone app for iOS and Android devices.

Third-party CRM and messenger application integration is promised for the likes of Zoho, Salesforce, Slack Telegram and Facebook Messenger, with the platform's own API providing extended development support. Website integration is facilitated with site widgets including a callback button to connect customers and raise conversion rates plus a “Click to call” virtual phone widget based on WebRTC. Additional notable features go on to include call tracking for analyzing website and advertising channel performance, plus of course the sending of SMS text messages and their receipt from mobile phone numbers located in 20 countries.
zadarma.com

Pricing

Starting from
$2/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, Latin America

Supported languages

English, Polish, Russian, Spanish, Ukrainian
Zadarma screenshot: An example of the online Zadarma admin dashboard with settings buttons for managing outgoing calls, virtual phone numbers and phone systems, plus the topping up of account balances and the viewing of statistics alsoZadarma Virtual Phone NumbersZadarma screenshot: Zadarma main menu screen showing various settings for defining voice menu / greeting from audio file upload or text string, incoming calls scenarios and working hoursZadarma screenshot: Zadarma SIP companion mobile app showing the phone dialler numerical keypad screen running on an Android deviceZadarma screenshot: Zadarma SIP mobile app showing a demo call in progress on a compatible Android smartphoneZadarma screenshot: Zadarma SIP app for iOS and Android devices, as shown here, provides users with a display of the current balance for the named accountZadarma screenshot: Zadarma SIP app for Android and iOS devices provides a number of "easy configuration" options for integrating native dialer and call logs, along with defining availability profiles as shown Zadarma screenshot: The Zadarma dialpad running on Windows, showing the numerical keypad for entering phone numbers and placing calls Zadarma Cloud PBX integration with popular CRM systemsZadarma - Phone System for Small & Medium Businesses

Zadarma reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.1
  4.0
  3.9
Anonymous

I soon came to appreciate how this VoIP contributes to efficient & economical business communication

Used daily for less than 6 months
Reviewed 2017-12-06
Review Source: Capterra

Zadarma's range of supported VoIP features provides excellent value. In particular I find that their virtual number deals make sound business sense. By taking virtual numbers, small and medium size firms are able to compete on international markets in a way previously only open to large companies. For example, from my office in the USA I can open and run virtual offices in the UK, India, Russia and many other leading business centers. It saves a small fortune in office, personnel and travel expenses while tapping into growing markets. I also find their free cloud PBX (they also call it a business phone system) brings many benefits to both the employees who communicate through it, and customers who call the firm. Since they can receive calls on a desktop computer, IP phone and smart phone, or forward these calls to mobiles and landlines, those important business calls no longer get missed. In my experience, customers certainly appreciate a positive calling experience. This significantly increases the possibility of that customer placing an order and coming back again to make subsequent orders. Finally, there is no denying that the cost savings are a big attraction. It is hard for landline service providers to compete when they have to carry the heavy costs of phone cabinet and wiring installations and repair. This VoIP service seems to me to be a much more economical choice without compromising on call quality.

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Burak Faruk

Exceptionally Good

Used daily for 2+ years
Reviewed 2019-02-10
Review Source: Capterra

Easy to use. Tons of features. Cheap international calls. High quality audio. Free sip connections. A+++

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Daniel Ockrin

Poor and Unreasonable Customer Service Initially

Used daily for less than 6 months
Reviewed 2018-03-28
Review Source: Capterra

I was able to receive International SMS from Israel cheaply. The account verification process and the support ticket process are cumbersome and wearisome to pursue.

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oleksander natalenko

The service and quality is good, While CS was poor for a while; however lately it was improved

Used daily for 2+ years
Reviewed 2017-12-04
Review Source: Capterra

easy to use, exception installation and application. moneywise is reasonable

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Anonymous

Outstanding Service

Used daily for 1-2 years
Reviewed 2019-01-31
Review Source: Capterra

I have saved money by having a phone number in a far country. This also encouraged people in that country to call me easily because for them they make local phone calls. I think Zadarma is an outstanding company that must be appreciated and supported in order to continue. It did make my life a lot easier, personally and for business. And I am sure it is helping many others too.

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Zadarma pricing

Starting from
$2/month
Pricing options
Free
Subscription
View Pricing Plans

Phone System (PBX) bundles:
Standard (<5 members) = $0 per month
Office (2-6 members) = $39 per month paid annually, $44 per month paid monthly
Corporation (5-20 members) = $79 per month paid annually, $88 per month paid monthly

Virtual Phone number rates: from $2 per month
Rates for calls: See website for international pricing rates
Rates for sending and receiving SMS messages: See website for international pricing rates

Zadarma features

API
CRM Integration
Call Routing
Call Transfer
Receiving
Reporting & Statistics
SMS Integration
Third Party Integration
Voice Mail

Activity Dashboard (70 other apps)
Automatic Notifications (56 other apps)
Call Monitoring (60 other apps)
Call Recording (92 other apps)
Call Reporting (56 other apps)
Caller ID (66 other apps)
Chat (76 other apps)
Conferencing (73 other apps)
Instant Messaging (57 other apps)
Live / Video Conferencing (55 other apps)
Monitoring (58 other apps)

Additional information for Zadarma

Key features of Zadarma

  • Hotkeys
  • Inbound Reporting
  • Outbound Reporting
  • VoIP
  • Unified Communications
  • Call Parking
  • SIP Trunking
  • Voice Quality Enhancement
  • Call Logging
  • Virtual Call Center
  • Auto Dialer
View All Features

Benefits

Zadarma is a cloud-based provider of telephony services for SMB's, boasting 30,000 multi-channel virtual phone numbers, including toll-free, available in 150 major cities from 90 countries worldwide.
Customized cloud PBX features include voice menu (IVR) support, call pickup, call transfer, conditional / unconditional call forwarding, call recording, call waiting, statistics, scheduled answering machine, automated fax receiving and also an API interface for broader integration.
Supports third-party connectivity with leading CRM and messenger applications such as Zoho, Salesforce, AmoCRM, Retail CRM, Bitrix 24, Slack, Telegram and Facebook Messenger.
Zadarma's own API interface supports client development of custom applications, with its main functions available including SIP account and PBX settings display / changing, statistics and / or balance display, calling & SMS, plus external server notifications for incoming calls and call routing etc.
Zadarma SIP is the companion mobile app for Android and iOS devices, allowing incoming / outgoing calls via Zadarma or other SIP (Session Initiation Protocol) services, sending / receiving of text messages between Zadarma users, plus SMS support etc.