App comparison
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Hiver
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Modern, AI help desk software built for fast teams.
Last updated: December 2025
Hiver Alternatives & Competitors (2026)
Top 3 free alternatives
Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
0.3
Value for money
Starting price
0.2
Functionality
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Top Features
Collaboration Tools
5/5
Real-Time Notifications
5/5
Communication Management
5/5
Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
0.1
Value for money
Starting price
0.3
Functionality
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Top Features
Collaboration Tools
5/5
Real-Time Notifications
5/5
Communication Management
5/5
Copper
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The CRM designed for Google Workspace
0.4
Value for money
Starting price
0.5
Functionality
Customer Journey Mapping
5/5
Data Visualization
5/5
Scheduling
5/5
Top Features
Collaboration Tools
5/5
Real-Time Notifications
5/5
Communication Management
5/5
Intercom
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Intercom is bringing AI-first Customer Service to the world
0.5
Value for money
Starting price
0.2
Functionality
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
Top Features
Collaboration Tools
5/5
Real-Time Notifications
5/5
Communication Management
5/5
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
0.2
Value for money
Starting price
0.2
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
Collaboration Tools
5/5
Real-Time Notifications
5/5
Communication Management
5/5
Smartsheet
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online work execution platform for businesses of all sizes
0.1
Value for money
Starting price
0.3
Functionality
SSL Security
5/5
Payroll Management
5/5
Multi-board
5/5
Top Features
Collaboration Tools
5/5
Real-Time Notifications
5/5
Communication Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Communication and workflow management software
0.2
Value for money
Starting price
0.1
Functionality
Shared Inboxes
5/5
Interaction Tracking
5/5
Email Management
5/5
Top Features
Collaboration Tools
5/5
Real-Time Notifications
5/5
Communication Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service platform for unified support
0.2
Value for money
Starting price
0.1
Functionality
Remote Monitoring & Management
5/5
Knowledge Management
5/5
Issue Management
5/5
Top Features
Collaboration Tools
5/5
Real-Time Notifications
5/5
Communication Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web-based conversational commerce suite for consumer brands
0.2
Value for money
Starting price
0.4
Functionality
Support Ticket Management
5/5
Real-Time Notifications
5/5
Real-time Consumer-facing Chat
5/5
Top Features
Collaboration Tools
5/5
Real-Time Notifications
5/5
Communication Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Enterprise Conversational AI Platform
0.3
Value for money
Starting price
Functionality
Communication Management
5/5
Video Support
5/5
Personalization
5/5
Top Features
Collaboration Tools
5/5
Real-Time Notifications
5/5
Communication Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Operational Excellence Simplified
0.2
Value for money
Starting price
0.2
Functionality
Real-Time Notifications
5/5
Preventive Maintenance
5/5
Maintenance Management
5/5
Top Features
Collaboration Tools
5/5
Real-Time Notifications
5/5
Communication Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT management solution
0.5
Value for money
No pricing info
Starting price
0.6
Functionality
Data Security
N/A
Service Catalog
N/A
Compliance Management
N/A
Top Features
Collaboration Tools
5/5
Real-Time Notifications
5/5
Communication Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Museum and art gallery management software
0.5
Value for money
No pricing info
Starting price
0.1
Functionality
API
N/A
Secure Data Storage
N/A
Exhibit/Vendor Management
N/A
Top Features
Collaboration Tools
5/5
Real-Time Notifications
5/5
Communication Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Business process management software
0.3
Value for money
Starting price
0.1
Functionality
Workflow Configuration
5/5
Task Management
5/5
Maintenance Scheduling
5/5
Top Features
Collaboration Tools
5/5
Real-Time Notifications
5/5
Communication Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Video Editing Platform
0.2
Value for money
No pricing info
Starting price
0.3
Functionality
Video Streaming
5/5
Event Scheduling
5/5
Third-Party Integrations
5/5
Top Features
Collaboration Tools
5/5
Real-Time Notifications
5/5
Communication Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service management platform to adopt digital changes
Value for money
No pricing info
Starting price
0.1
Functionality
Support Ticket Management
5/5
Real-Time Notifications
5/5
Customizable Templates
5/5
Top Features
Collaboration Tools
5/5
Real-Time Notifications
5/5
Communication Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled virtual assistant solution
Value for money
Starting price
0.1
Functionality
AI/Machine Learning
N/A
Proactive Chat
N/A
Natural Language Processing
N/A
Top Features
Collaboration Tools
5/5
Real-Time Notifications
5/5
Communication Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The complete end-to-end creator management platform
0.3
Value for money
No pricing info
Starting price
0.1
Functionality
Reporting & Statistics
5/5
Workflow Management
5/5
Real-Time Data
5/5
Top Features
Collaboration Tools
5/5
Real-Time Notifications
5/5
Communication Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer journey mapping tools for market researchers
0.5
Value for money
No pricing info
Starting price
0.1
Functionality
Customer Engagement
N/A
Mobile Survey
N/A
Survey Sample Management
N/A
Top Features
Collaboration Tools
5/5
Real-Time Notifications
5/5
Communication Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
work with the flow
0.5
Value for money
No pricing info
Starting price
0.7
Functionality
Support Ticket Management
5/5
Status Tracking
5/5
Real-Time Notifications
5/5
Top Features
Collaboration Tools
5/5
Real-Time Notifications
5/5
Communication Management
5/5
