App comparison
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Hiver
5
116
4
25
3
2
2
2
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The AI powered customer service platform
Last updated: July 2026
Hiver Alternatives & Competitors (2026)
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
Value for money
Starting price
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Alerts/Notifications
4.7/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
Issuetrak
Issue tracking and workflow automation platform
Value for money
Starting price
0.2
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.1/5
Alerts/Notifications
3.8/5
Top Features
Alerts/Notifications
4.7/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
Slack
A single place for team communication and workflows
Value for money
Starting price
Functionality
Archiving & Retention
5/5
Authentication
4.8/5
Audio Capture
4.6/5
Top Features
Alerts/Notifications
4.7/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
Zoho Desk
Customer service software for businesses of all sizes
0.1
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
Alerts/Notifications
4.7/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
Freshdesk
Online helpdesk system and customer service software
0.2
Value for money
Starting price
0.3
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Alerts/Notifications
4.7/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
monday.com AI Work Platform
Project management software
0.3
Value for money
Starting price
0.1
Functionality
Accounting
5/5
360 Degree Feedback
4.8/5
Advertising Management
4.8/5
Top Features
Alerts/Notifications
4.7/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
Bitrix24
All in one business management workspace
0.4
Value for money
Starting price
0.3
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Alerts/Notifications
4.7/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
Zendesk Suite
AI powered customer service across all channels
0.4
Value for money
Starting price
0.2
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Tracking
4.4/5
Top Features
Alerts/Notifications
4.7/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
Salesforce Service Cloud
AI powered customer service management platform
0.4
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Alerts/Notifications
4.7/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
Intercom
AI-powered customer service with helpdesk
0.6
Value for money
Starting price
0.2
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
4.2/5
Top Features
Alerts/Notifications
4.7/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
Value for money
Starting price
Functionality
Activity Tracking
5/5
Appointment Scheduling
4.6/5
API
4.6/5
Top Features
Alerts/Notifications
4.7/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
0.2
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.6/5
Activity Tracking
4.5/5
Activity Dashboard
4.4/5
Top Features
Alerts/Notifications
4.7/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
0.1
Value for money
Starting price
0.1
Functionality
Autoresponders
4.8/5
Activity Dashboard
4.8/5
Alerts/Notifications
4.7/5
Top Features
Alerts/Notifications
4.7/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
0.1
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
Audience Targeting
5/5
API
4.9/5
Top Features
Alerts/Notifications
4.7/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
0.2
Value for money
Starting price
0.3
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Alerts/Notifications
4.7/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
0.5
Value for money
Starting price
0.2
Functionality
Alerts/Escalation
4.5/5
Alerts/Notifications
4.3/5
Access Controls/Permissions
4.3/5
Top Features
Alerts/Notifications
4.7/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
0.1
Value for money
Starting price
0.1
Functionality
Activity/News Feed
5/5
Brainstorming
5/5
Alerts/Escalation
4.8/5
Top Features
Alerts/Notifications
4.7/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
0.3
Value for money
Starting price
0.4
Functionality
Alerts/Notifications
4.8/5
Alerts/Escalation
4/5
Account Alerts
N/A
Top Features
Alerts/Notifications
4.7/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
0.1
Value for money
No pricing info
Starting price
0.2
Functionality
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
Top Features
Alerts/Notifications
4.7/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
0.1
Value for money
Starting price
0.1
Functionality
Activity Dashboard
5/5
Alerts/Escalation
4.7/5
Activity Dashboard
N/A
Top Features
Alerts/Notifications
4.7/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
