App comparison
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Hiver
5
116
4
25
3
2
2
2
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The agentic omnichannel customer service platform.
Last updated: September 2026
Hiver Alternatives & Competitors (2026)
Top 8 free alternatives
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Value for money
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Functionality
Account Management
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Agent Interface
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Alerts/Escalation
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Top Features
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Alerts/Escalation
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Access Controls/Permissions
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Slack
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Value for money
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Functionality
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Zoho Desk
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Functionality
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Top Features
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Alerts/Escalation
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Freshdesk
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Access Controls/Permissions
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Bitrix24
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Zendesk Suite
AI powered customer service across all channels
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Value for money
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Functionality
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Salesforce Service Cloud
AI powered customer service management platform
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5/5
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Access Controls/Permissions
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Value for money
Starting price
Functionality
Activity Tracking
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AI Design & Content Suggestions
5/5
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Top Features
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Access Controls/Permissions
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Functionality
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Activity Dashboard
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Top Features
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Access Controls/Permissions
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Value for money
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Functionality
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Access Controls/Permissions
3.8/5
0.5
Value for money
Starting price
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Functionality
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Activity Tracking
4.3/5
Access Controls/Permissions
4.3/5
Top Features
API
5/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
Value for money
Starting price
0.2
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.1/5
Alerts/Notifications
3.8/5
Top Features
API
5/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
0.1
Value for money
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Functionality
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5/5
Brainstorming
5/5
Alerts/Escalation
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Top Features
API
5/5
Alerts/Escalation
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Access Controls/Permissions
3.8/5
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Value for money
No pricing info
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Functionality
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5/5
Alerts/Notifications
5/5
Access Controls/Permissions
4.3/5
Top Features
API
5/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
0.1
Value for money
No pricing info
Starting price
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Functionality
Alerts/Notifications
4.8/5
Activity Tracking
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Assignment Management
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Top Features
API
5/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
0.1
Value for money
Starting price
0.3
Functionality
Activity Tracking
4.5/5
Access Controls/Permissions
3.8/5
Alerts/Escalation
3.7/5
Top Features
API
5/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
0.1
Value for money
Starting price
0.1
Functionality
Activity Dashboard
5/5
Alerts/Escalation
4.7/5
Activity Dashboard
N/A
Top Features
API
5/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
