Hiver vs HelpDesk

Zendesk Suite

Freshdesk

Zoho Desk

Intercom

JIRA Service Management

Helpwise

Compare Hiver and HelpDesk based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Helpwise is a communication software that allows customer-facing teams to create shared inboxes for different channels like email, live chat, SMS, Whatsapp, Facebook, Twitter, and more. Sales and support reps can use Helpwise to manage customer conversations and optimize workflows using different automation rules.

Hiver is a modern, AI help desk built for fast-moving teams. Key features include omnichannel support, live chat, knowledge base, automations, and analytics - all inside an intuitive interface. AI is embedded across triage, response, and insights to streamline the entire support journey.


@mentions

Access Controls/Permissions

Activity Tracking

AI Copilot

Alerts/Escalation

Alerts/Notifications

Analytics

Assignment Management

Automated Routing

Autoresponders

Business Process Automation

Campaign Analytics

Canned Responses

Change Management

Chat/Messaging

Chatbot

Collaboration Tools

Commenting/Notes

Communication Management

Customer Communication

Customer Complaint Tracking

Customer History

Customer Portal

Customer Service Analytics

Customer Support

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Email Distribution

Email Management

Email Monitoring

Email Templates

Employee Directory

Event Triggered Actions

Feedback Management

File Sharing

Full Text Search

Help Desk Management

Inbox Management

Incident Management

Interaction Tracking

Issue Management

Issue Tracking

IT Asset Management

Knowledge Base Management

Live Chat

Macros/Templated Responses

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multi-User Collaboration

Performance Metrics

Prioritization

Problem Management

Process/Workflow Automation

Progress Tracking

Project Management

Queue Management

Real Time Editing

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Reminders

Remote Access/Control

Reporting & Statistics

Reporting/Analytics

Response Management

Role-Based Permissions

Routing

Rules-Based Workflow

Search

Search/Filter

Self Service Portal

Service Level Agreement (SLA) Management

Shared Inboxes

Signature Management

SSL Security

Status Tracking

Support Ticket Management

Support Ticket Tracking

Survey/Poll Management

Surveys & Feedback

Tagging

Task Management

Task Progress Tracking

Template Management

Templates

Third-Party Integrations

Transcripts/Chat History

Voice Mail

Widgets

Workflow Configuration

Hiver

Android

Web-based

iPhone

Office Admin

We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.

Clinical Director/Partner

I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job.

Great extension that does what it promises. Very helpful support staff as well.

Founder

Awful experience!!!  After integrating this tool, my clients stopped receiving my emails.

Executive assistant

I also appreciate the regular updates, which are informative, relevant, and clearly designed to improve the user experience.

Partner

Great overall experience that has helped us become more efficient and communicate very effectively.

Director of Operations

The ability to add notes and assignments has really made our internal communication more efficient and effective. Anyone that has multiple teammembers and groups should have this service.

Operations Associate

It was a great experience. Customer service is always a priority for the Hiver Team, and the turnaround time to implement and train on Hiver usage was fairly quick due to the user friendly design.

The shared inbox features are fantastic for teams using Gmail.

Freelancer

You can also leave notes for yourself in an email. The system is easy to use and if you need a shared email box and a multiple-person team to manage support inbox then hiver is your best choice.

Concierge Program Manager

Hiver has a tremendous amount of useful functionality, specifically for a collective inbox setup. It integrates easily and intuitively with gmail and is easy to operate from the admin pannel.

Senior Virtual Assistant

Hiver is an excellent way for the team to communicate about said enquiries/queries and enables us to respond quickly to our clients.

Marketing Manager

We use the Google Suite for EVERYTHING and I love that this product integrates into Gmail. It makes onboarding a breeze and offers everything we need within the tool we use most.

Director

Far too slow and laggy, its very frustrating and may ultimately force us to go back to Gmail.

Senior Technical Support Manager - IOT Applications

Hiver the best budgeted email management tool.

Unfortunately the lag in the software makes for a long and tiresome day. It needs supercharged with more processing power.

Partner & Co-Founder

The service is not the cheapest on the market, but it's absolutely worth every penny.

Customer Care Rep

It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails. And supervise the email flow for our team.

Hiver screenshot: Assign Emails with Hiver

Hiver screenshot: Collaborate with your team using Notes

Hiver screenshot: Get rid of grunt work with Automations

Hiver screenshot: Measure what matters with analytics

Hiver screenshot: Prevent duplicate responses with collision alerts

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

JIRA  Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction.

Hiver vs HelpDesk Comparison (2026)

Hiver

HelpDesk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives