HelpDesk Pricing, Features, Reviews & Comparison of Alternatives

HelpDesk

Ticketing software for effortless customer support

5.0/5 (1 review)

HelpDesk overview

HelpDesk is an easy-to-use ticketing system for managing communication with customers. It allows you to store all the messages in one place and track their status. It’s packed with features that empower effective collaboration. Converting messages into manageable tickets is a way to save your support agents’ time and boost their productivity. Your customers can contact you via their preferable channel.
www.helpdesk.com

Pricing

Starting from
$4/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
HelpDesk screenshot: A single ticket view. What is HelpDesk?HelpDesk screenshot: View all tickets in one place and track their status.HelpDesk screenshot: Create new tickets and assign them to team members.

HelpDesk reviews

Excellent
1

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  5.0
  5.0
Thomas Vervik

Helpdesk

Used daily for less than 6 months
Reviewed 2019-08-01
Review Source: Capterra

Pros
I'm very happy with Helpdesk, it solve our support problems, recommended. Like that they keep me posted when they implement some features I requested / wished through their support.

Cons
For now nothing particular, it's a young product, so limited in features, but they add features week by week.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

HelpDesk pricing

Starting from
$4/month
Pricing options
Free trial
Subscription
View Pricing Plans

Contact HelpDesk for pricing information.

HelpDesk features

API
Activity Dashboard
Automatic Notifications
Chat
Contact History
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Multi-Channel Communication
Reporting & Statistics
Support Ticket Management
Surveys & Feedback

CRM Integration (78 other apps)
Monitoring (90 other apps)
Prioritizing (63 other apps)
Real Time Monitoring (66 other apps)
Social Media Integration (79 other apps)
Third Party Integration (112 other apps)
Workflow Management (73 other apps)

Additional information for HelpDesk

Key features of HelpDesk

  • Automated Routing
  • Chat
  • Customer History Tracking
  • Customer Ratings
  • Customer Satisfaction Management
  • Customer Service
  • Customer Service Analytics
  • Feedback Collection
  • Help Desk
  • Macros/Templated Responses
  • Performance Reports
  • Reporting/Analytics
  • Support Ticket Tracking
  • Tagging
  • Team Collaboration
  • Ticket Consolidation
  • Ticket Management
  • Ticket Tags
  • Ticket/Issue Tracking
View All Features

Benefits

• Convert messages into tickets and declutter your inbox.
• Assign tickets to specific teams or team members within your organization and manage your workflow smoothly.
• Use tagging for organizing your tickets into groups.
• Change and track the status of a ticket.
• Find the right context of every message using the archives.
• Maximize your data security with data enryption (256bit SSL protocol).