GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
How GetApp verifies reviews
GetApp carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
HelpDesk
Ticketing software for effortless customer support
HelpDesk Pricing, Features, Reviews and Alternatives
HelpDesk product overview
Price starts from
29
/user
Per month
What is HelpDesk?
HelpDesk is an easy-to-use ticketing system for managing communication with customers. It allows you to store all the messages in one place and track their status. It’s packed with features that empower effective collaboration. Converting messages into manageable tickets is a way to save your support agents’ time and boost their productivity. Your customers can contact you via their preferable channel.
Key benefits of using HelpDesk
• Assign tickets to specific teams or team members within your organization and manage your workflow smoothly.
• Use tagging for organizing your tickets into groups.
• Change and track the status of a ticket.
• Find the right context of every message using the archives.
• Maximize your data security with data enryption (256bit SSL protocol).
Typical customers
Platforms supported
Support options
Training options
HelpDesk pricing information
Value for money
4.3
/5
69
Starting from
29
/user
Per month
Pricing options
Value for money contenders
HelpDesk features
Functionality
4.3
/5
69
Total features
76
6 categories
Most valued features by users
Functionality contenders
HelpDesk users reviews
Overall Rating
4.6
/5
69
Positive reviews
90
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.54/10
48
14
6
0
1
Maryna N.
SMM Specialist
Gal B.
Marketing Manager
Overall rating contenders
Wayne M.
Retail, self-employed
Used daily for 1-2 years
Review source
Share this review:
Customer Support was hard to get a hold of through Shopify App and took over a week to get help and then was told I cannot use my HelpDesk on Shopify I would have to start over with a new account.
Features, layout, tags, spam blocking, email signature in outgoing emails, domain verification for outgoing emails so it has our email address
You can not integrate with Shopify unless you start a whole new account with a different domain and email then you have to start all over from scratch. Very disappointed as I have an integration with LiveChat but HelpDesk is separate for some reason in Shopify and they are the same company.
Nick C.
Computer Software, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
Love the interface and ease of use. The interface and workflow is intuitive and easy to work in.
Looking forward to new features about segmenting users and customers who submit tickets.
Hello Nick! Thank you for sharing your positive experience with HelpDesk. We're thrilled to hear that you love the intuitive interface. We're excited about your interest in new features for segmenting users and customers, and we'll keep working to enhance your experience further. We're glad to have made a positive impact and look forward to continuing to support your team. Thank you for your trust in us!
Sam L.
Computer & Network Security, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
Very good, support easy to work with and the plans are reasonably priced
It's easy to use and not too hard to integrate with websites. The UX/UI is important.
The custom support email section is hard to understand and still not sure if set up correctly, or if there are any additional steps to take
Hello Sam! Thank you for taking the time to share your thoughts on HelpDesk! We're thrilled to hear that you find our platform easy to use and appreciate the importance we place on UX/UI design. We also appreciate your feedback regarding the custom support email setup. We understand the importance of clarity in every service aspect, especially in such an important area. Please feel free to contact our support team if you need any assistance— we're here to help you every step of the way. Thank you again for choosing HelpDesk and for your valuable feedback. We're here to ensure you have the best possible experience. Best regards, HelpDesk Team
Tristan A.
Financial Services, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
AI summary is a great feature. Apart from that its a quite basic version of a helpdesk to be honest
I mean the helpdesk need quite a bit of updates to be suitable for a multi-brand environment. We use tags to seperate departments because the groups are being used for different brands. So there is no other option to seperate departments. Development launches from helpdesk side seem quite slow as well. Cannot change design of contact forms as well to fit different website styles.
Dear Tristan, Thank you for taking the time to share your feedback with us. We’re happy to read that you’re enjoying the AI summary feature—it's great to know it's helping your team. We truly appreciate your candid input on the areas where HelpDesk could improve, especially in the context of a multi-brand environment. Your suggestions about department separation and contact form design are invaluable,...
Adam S.
Marketing and Advertising, 1-10 employees
Used daily for 6-12 months
Review source
Share this review:
Even though in our business model we don't deal with as many clients as say a manufacturing company, it is still important to solve clients' inquiries on time. Being a small company, without the integrations and the efficient management, that wouldn't be possible.
The feature I like the most that influenced me to choose HelpDesk is the ability to integrate it with a plethora of different platforms and automate a lot of processes. At this stage of growing our company, we are focused on streamlining our workflow and optimizing the usage of the resources we have.
I don't think there are many things they got wrong. We had some glitches and slowdowns on certain occasions. Also, I think a sound notification when a new message arrives could be helpful.
Hello Adam! Thank you for taking the time to share your thoughtful feedback on HelpDesk. We're thrilled to hear that our platform’s integration capabilities and process automation have been instrumental in helping you streamline your workflow and optimize your resources. It's great to know that our platform has contributed to your ability to manage client inquiries efficiently, especially as a small company. Your insights are incredibly important to us. Thank you again for your support. All the best, HelpDesk Team
HelpDesk FAQs
HelpDesk has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of HelpDesk?
HelpDesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does HelpDesk support?
HelpDesk supports the following languages:
English
Q. Does HelpDesk offer an API?
Yes, HelpDesk has an API available for use.
Q. What other apps does HelpDesk integrate with?
HelpDesk integrates with the following applications:
GitHub, Jira, Webflow, Zapier, WordPress, Slack, Chatbot, LiveChat, HubSpot CRM, Shopify
Q. What level of support does HelpDesk offer?
HelpDesk offers the following support options:
FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat, Knowledge Base
© 2010-2024 GetApp. All Rights Reserved.
GetApp is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.