MightyCall vs CallHippo

VoIP.ms

Microsoft Teams

Nextiva

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

IT Admin

Lack of care with helping customers seems to be MightyCall’s forte.

Contractor

Not a great software if you're using a lead business where agents can steal prospects.

General Manager

MightyCall support advised that it was a router issue; however, this issue was present at only one location while the same router settings were used in four offices.

Owner

Later the sales person tried to send me a written guide to set up but by that time I was too busy to try and figure it out myself.

MightyCall's Call Center solution, with its customizable settings, is designed to fit your business communication needs. Experience effortless navigation through our modern interface loaded with innovative features for efficient call center management. 

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Auto-Dialer

Automated Attendant

Automatic Call Distribution

Callback Scheduling

Call Center Management

Call Conferencing

Call Disposition

Caller ID

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Screening

Call Tagging

Call Tracking Metrics

Call Transcription

Call Transfer

Call Whispering

Campaign Management

Communication Management

Computer Telephony Integration

Conferencing

Contact Management

Customizable Reports

Dashboard

Email Management

Employee Directory

For Cloud Phone Systems

Inbound Call Center

Interaction Tracking

Live Chat

Mobile Access

Monitoring

Online Voice Transmission

Outbound Call Center

Performance Management

Predictive Dialer

Progressive Dialer

Purchasing & Receiving

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Ring Groups

Role-Based Permissions

SMS Messaging

Surveys & Feedback

Third-Party Integrations

Unified Communications

Video Conferencing

Virtual Call Center

Virtual Extensions

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Most reviewers indicate MightyCall offers affordable, cost-effective plans and they appreciate unlimited minutes, professional features, and responsive support at no extra cost. Some users report concerns about quality at lower prices and unexpected trial charges.

Value for money

Reviews for MightyCall come from a wide variety of industries, including consumer services (8% of reviewers), health, wellness and fitness (8%), and law practice (5%). The most frequent use case for MightyCall cited by reviewers is call center operations (50% of reviewers).

MightyCall

Web-based

Android

iPhone

Windows

Grasshopper

RingEX

Core

Power

Enterprise

Unreliable phone connectivity

Been having alot of issues with calls not coming through also text not being received by clients.

52% of reviewers feel negative about Mighty Call’s phone support. Some users report frequent call quality issues, such as dropped calls, poor audio, and unreliable connections, which disrupt their communication with clients. Reviewers indicate that missed calls, delays, and problems with call forwarding or notifications hinder their ability to respond promptly. They say technical difficulties with desk phones, SIP devices, and app functionality create additional frustration. Users think these connectivity problems negatively impact their workflow and can harm their business’s professional reputation when calls do not go through as expected.

Affordable pricing options

The cost was better than other providers and their plans are for an unlimited amount of minutes.  

95% of reviewers feel positive about Mighty Call’s pricing. Users indicate that the service offers cost-effective plans, making it accessible for businesses of various sizes, including non-profits and remote teams. Some reviewers report that unlimited minutes and straightforward pricing tiers allow them to manage communication expenses efficiently. They appreciate promotions, discounts, and the value received for the price, noting that the affordability enables them to access features typically found in more expensive competitors. Reviewers think the low cost helps their organizations maintain a professional image without overspending on communication tools.

Also, with further questions about how can I see what phone line a customer is calling on, a support rep sent me a screenshot supposedly from the desktop app claiming you could see the phone line label for an active call, but when I replied back “My screen doesn’t quite look like that, what do I need to do or where do I go in the dashboard to see what you’ve screenshotted”, they ghosted me.   And even their screenshot was showing some tiny weird element on the screen that is completely separate and far away from the "softphone" UI where you actually answer the call.

Their support sent me a screenshot which they claimed is what the Android app shows when a call comes in and shows the label of the phone line being called, but I’ve never seen that screen myself, and attempts to schedule a training session with their sales team, both via email and their “online calendar booking” are ignored.  

You literally cannot see what phone line a customer is calling into in many use cases (mobile app, softphone on PC), sales/support literally ignoring you a significant amount of time, can't buy voicemail boxes as add-ons - only full users $$$

Even if I book a calendar appointment on their website (“Free White Glove Setup” the site says –

Fast Porting of numbers (faster than what they said to expect), ease of configuration for some administrative settings/tasks

It does technically work, but it’s weird – I won’t get into the details but let’s just say MightyCall should have a dedicated Voicemail tab or something like that, yet they don't.

The Android application is what I’m trying to use on my phone, but I can’t get it to work properly.  

Also, checking multiple voicemail boxes is pretty strange/convoluted.  

Sales and Customer Service

What I like most is that I could easily backtrack and listen to all calls using the call recording function and we also received an email on every voice mail that was left on the system it also provides a transcription of the call.

Psychotherapist/Clinic Owner Operator 

My overall experience with MightyCall has been improved by the accessibility of their customer support as well as additional features of the plan.

Junior Partner

We needed a phone system that could replace Dialpad which was getting more expensive while also having technical issues with call connectivity.

Communications Chair

We were looking for an auto attendant feature that routed calls/voicemails to appropriate persons in our organization.

Excellent second line facility, which I use to receive sales calls, so it's important to have the ability to record them, make notes about the calls and be able to choose numbers in the territory I am targeting.

President

Also, many times the texting feature inbound and outbound does not work properly.

Office Manager

The voicemail and dial to each extension is a great feature for our company.

Admin

Ability to answer the phone anywhere on multiple devices

Cause for one clients can't send pics a really big downfall.

It's a bit on the pricey side at entry level, and I think there could be a pared down version with less in the way of buzzers and bells for a lower ticket price

BUYER BEWARE I WAS TOLD THIS SERVICE WAS "MONTH TO MONTH" BUT YOU BETTER CATCH THEM BEFORE THEY BILL YOU-DO NOT PROVIDE YOUR CREDIT CARD INFORMATION BECAUSE YOU CAN NEVER DELETE IT.

Operations Director

Director of Operations

Calls forward to my cell also didn't pick up despite the same confirming that all settings were correct.  

they have outages of service because they use only amazon for their webservice

I wanted to it to work vs one of the big competitors but it has cost me business and wasted too much of my time.

It's a little more than I'd like to spend, but it does offer more than I need and I'm expecting to grow into the product over time.

It does so much seamlessly beyond just providing telephone numbers.

My honest review app and system needs work!

The worst part is that they CHARGED ME ANOTHER $49.99 3 DAYS AGO AND I HAVEN'T EVEN BEEN ABLE TO USE THE SERVICE!

attorney

it was unable to receive texts the way i needed it to.

I'm in the UK selling into the US and MightyCall really does the job.

I thought I was getting  free trial for one but was charged DAY 1.

The setup is very easy to do and intuitive.  

Customer Support

Voicemail

Phone Support

Pricing

Phone Lines

Features

Extensions

Virtual Phone

Messages

Small Business

Freelancers

Mid-size Business

Most reviewers indicate MightyCall offers affordable pricing and cost-effective plans, making it attractive for businesses seeking value. They appreciate unlimited minutes, professional features, and responsive support included at no extra cost. Users think the pricing tiers are straightforward and like occasional promotions, such as discounted trial periods. Some reviewers find MightyCall’s functionality impressive for its price point and say it suits non-profits and small businesses well. However, some users report concerns about quality at lower prices and unexpected charges during trial periods. A few reviewers feel higher-tier plans may not justify their cost.

CallCurrent

Ringover

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Consultant

What is even more frustrating is the customer support experience. Despite reporting these issues repeatedly, there has been little sense of urgency or accountability from the support team, leaving customers to chase updates and solutions for problems that should have been resolved much sooner.

Support gives wrong instructions then ignores your complaints with copy-pasted policy responses.

Troubleshooting steps are shared weeks after the issue is reported, and the burden of diagnosing the problem seems to fall entirely on the customer.

Business Development

Kudos to [sensitive content hidden] and the team for their courteous and prompt support, keep up the great work!

CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup

Agent Interface

Archiving & Retention

Automated Routing

Blended Call Center

Collaboration Tools

Manual Dialer

Multi-Channel Communication

On-Demand Recording

Phone Key Input

Quality Management

Recording

Status Tracking

Text to Speech

Voice Customization

Some users report that CallHippo offers affordable pricing and good value for money, especially for small teams, and reviewers appreciate the transparent purchase process. However, some users say the pricing structure is confusing, and reviewers indicate unexpected costs and limited transparency diminish value.

By industry, CallHippo reviewers are most commonly professionals in information technology and services (18%). The most frequent use case for CallHippo cited by reviewers is telephony (45% of reviewers).

CallHippo

iPad

Vonage Business Communications

Aircall

Google Voice

Twilio

Five9

JustCall

CloudTalk

RingCX

CallRail

Dialpad

Basic

Starter

Professional

Ultimate

Difficult refund and cancellation process

So i think if we can't get it cancel soon, we'll have to go directly to stripe or the bank and process a charge back, which is a shame because i've never had to do that before.

Sr. Project Manager

The next day I get an email saying there is nothing wrong with their software and that they will not refund it - even though I didn't even get one day of service and the bottom of their page says they will refund anything charged in that period.

100% of reviewers feel negative about Refund and Cancellation. Users report frequent issues with obtaining refunds, even when services are not used or promised features are not delivered. Some reviewers say cancellation is complicated, requiring multiple steps or direct intervention from banks to stop charges. Reviewers indicate hidden fees, auto-renewals, and unclear policies make managing subscriptions challenging. Some users find customer support unhelpful or evasive when handling refund requests. They mention that delays, repeated follow-ups, and denied refunds disrupt their business operations and create frustration.

MightyCall vs CallHippo Comparison (2026)

MightyCall

CallHippo

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives