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CallHippo Logo

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Cloud Based phone system for sales, support & growing teams

(9)

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CallHippo Pricing, Features, Reviews and Alternatives

CallHippo FAQs

Q. What type of pricing plans does CallHippo offer?

CallHippo has the following pricing plans:
Starting from: $20.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of CallHippo?

CallHippo has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does CallHippo support?

CallHippo supports the following languages:
English, Spanish, Italian, German, French, Slovenian, Croatian, Hungarian, Russian, Dutch, Serbian (Latin), Serbian (Cyrillic), Portuguese, Portuguese, Portuguese, Bulgarian, Chinese (Simplified), Chinese (Traditional), Czech, Slovak, Greek, Turkish, Danish, Estonian, Ukrainian, Finnish, Swedish, Catalan, Basque, Icelandic, Hindi, Irish, Japanese, Kazakh, Latvian, Lithuanian, Romanian, Norwegian (Bokmal), Polish, Korean, Thai, Vietnamese


Q. Does CallHippo support mobile devices?

CallHippo supports the following devices:
Android, iPad, iPhone


Q. Does CallHippo offer an API?

Yes, CallHippo has an API available for use.


Q. What other apps does CallHippo integrate with?

CallHippo integrates with the following applications:
Zapier, Pipedrive, Outreach, Freshdesk, Salesforce Sales Cloud, Zoho CRM Plus, Slack, Intercom, Zendesk Suite


Q. What level of support does CallHippo offer?

CallHippo offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)

CallHippo product overview

Price starts from

20

/user

Per month

What is CallHippo?

CallHippo is a cloud-based VoIP phone system designed to meet the communication requirements of startups and small businesses. Available both as a web app and a mobile-based application, the solution enables sales, marketing, and support teams to make and receive global calls. CallHippo allows businesses to buy virtual phone numbers of more than 50 countries, add users on the same number, and make calls to receivers across the world.

Key benefits of using CallHippo

• CallHippo offers a web-based virtual phone system for small businesses to make and receive calls from any Internet-enabled device.

• CallHippo allows businesses to buy a single number for the entire organization’s phone communication requirements or buy separate numbers for different departments.

• The solution’s team collaboration tool allows agents to record calls, transfer calls, and collaborate with team members in real-time.

• The software’s interactive dashboard displays the calling activity of agents and helps supervisors track key performance metrics in order to take business-relevant decisions.

• CallHippo automatically delivers all call recordings and missed voicemails in an audio format to the admin's mailbox.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum
24/7 (Live rep)

Training options

Videos
Live Online
Documentation

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Why am I seeing this?

CallHippo pricing information

Value for money

4.1

/5

571

Starting from

20

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

CallHippo features

Functionality

4.3

/5

571

Total features

46

8 categories

Most valued features by users

Third-Party Integrations
API
Reporting/Analytics
Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Contact Management
Call Recording

CallHippo users reviews

Overall Rating

4.4

/5

571

Positive reviews

86

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.62/10
Rating distribution

5

4

3

2

1

357

136

32

10

36

Pros
Support is excellent, integrations is good with Pipedrive. Customer support is very responsive.
Overall a nice experience! like the features, clarity on dashboard(after your customer services helped me understand it better) and of course value for money.
It's one of the best software for call forwarding out there. I love that I can answer call on web dialer and on the app and on the go over the forwarder number.
Cons
But Even I cancelled my account, they did not remove my credit cards and charged me. This is against all privacy law (GDPR, PDPA....) We will make a complaint to the authorities.
They are pushy with discounts during 6 days. They refuse to refund after all.
I requested to cancel before the monthly charge and I was still charged. I do not feel confident in their communication because I feel that their team members have no idea what is going on.

Overall rating contenders

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Tanya G.

Sales

Mental Health Care, 11-50 employees

Review source

Overall Rating

Great little tool for sales calls

Reviewed 3 years ago

Transcript

Tanya: Hi, this is Tanya. I am a Salesperson and I've been using HubSpot for a little bit. I give it...

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Tanya G.

Sales

Mental Health Care, 11-50 employees

Review source

Overall Rating

Great little tool for sales calls

Reviewed 3 years ago

Transcript

Tanya: Hi, my name is Tanya. I'm an inbound salesperson and I give CallHippo a four. For more reviews...

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Fortune O.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Customer Support!

Reviewed 6 years ago
Pros

CallHippo has a very responsive customer support team. CallHippo has always ensured that my team receives the best customer support anyone can get. When we had problems during the initial setting up process, the support staff provided fast real time solutions that that impressed me. The customer service people always make sure that customers are treated with the utmost respect and attention and I can say it isn't about what I heard alone but I have firsthand experience of the way they work. The CallHippo system works without glitches and I really like the Call Recording feature which has been of great help. CallHippo is affordable and has great customer service and attributes. My verdict: It's worth a try. You'll be glad you did.

Cons

I'm really satisfied with the way it works. All I can say is that the software development team continue to improve on the excellent job they've done so far.

HP
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Hugo P.

Investment Management, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Customer Support Service - Live Chat

Reviewed 4 years ago

I would really like to thank my amazing support agents who have been with me from the beginning and continue to be there, guiding me and holding my hand every step of the way, their product knowledge is superb, they respond within seconds, they're patient and very kind and also a great team of advisers! [SENSITIVE CONTENT HIDDEN] are amazing! It is individuals like these two that hold a company's name and reputation as high as possible. It is very rare to find support agents that go the extra mile for their customers and so far [SENSITIVE CONTENT HIDDEN] have went above and beyond, assisting me with my needs. Thank you for such an outstanding support service! Please keep it up!

Pros

What I appreciate most about Call Hippo, hmm... It would be the virtual numbers, it is the main reason I signed up for this in the first place, so I started on the bronze plan however within a few days I upgraded to platinum as it offers so much more benefits like soft-phone integration, unlimited calling minutes plus a free virtual number.

Cons

What I didn't appreciate about the software is using the call Hippo dialing soft-phone, I mean yes it is simple to use and effective in terms of its functionality however I don't quite like the look of it, it looks boring, I really would recommend that the look could be a little more interesting.

LC
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Leaser C.

Real Estate, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Do not use this company

Reviewed 4 years ago

They deactivated my service without forewarning me, I found out it was deactivated when I tried to log in to the platform. When I called them, they were very nonchalant with their reply. I run two businesses and forgot to pay the credit card I had attached to the payment. I would have received an email from a normal company informing me that they could not collect the payment and would have been...

Pros

Being able to send/receive text messages on my desktop.

Cons

The software is too expensive for what they offer, it doesn’t include fax service. The call quality was not good.

Vendor response

Hi Leaser, we are trying to find you in our data tools to solve your concerns but could not find you. Can you please send us a mail at onboarding@callhippo.com with CC to help@callhippo.com

SM
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Sayli M.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great service

Reviewed 3 months ago
Pros

Features and user friendly. Support from the team in resolving the glitches

Cons

Numbers getting spammed frequently - need new number series

HK
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Holly K.

Information Technology and Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great basic outbound calling software, perfect for smaller companies

Reviewed 5 years ago

Overall I am quite satisfied with CallHippo. It has provided the functionality we needed and it was easy to set up and to train staff on.

Pros

Call Hippo doesn't require any downloading to your computer, you work from the website or you can download the app if you want to use your mobile. It has predictive dialler capabilities but also allows users to make one off calls via a keypad, that is a very handy feature. Ability to sign up month to month and add credit as you need is also useful when you are a smaller organisation or starting out with a new service and do not yet know your annual requirements.

Cons

The reporting capabilities are limited and quite basic. I would definitely like to be able to dig a bit deeper into some of the metrics but the program doesn't allow that and you need to do a bit of the work yourself once you have downloaded the excel spreadsheet. The reporting needs more filtering options and a bit more detail.

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