CallHippo Pricing, Features, Reviews & Comparison of Alternatives

CallHippo

Cloud Based phone system for sales, support & growing teams

4.22/5 (193 reviews)

CallHippo overview

What is CallHippo?

CallHippo is a cloud-based VoIP phone system designed to meet the communication requirements of startups and small businesses. Available both as a web app and a mobile-based application, the solution enables sales, marketing, and support teams to make and receive global calls. CallHippo allows businesses to buy virtual phone numbers of more than 50 countries, add users on the same number, and make calls to receivers across the world.

CallHippo’s real-time call analytics tool provides details about callers, calling quality, and time duration, while call recording automatically records calls and conversations during a campaign, for managers to listen to from their dashboard.

Businesses can get time zones displayed on their dialer before making the call so that there won't be any confusion regarding current time while making international calls, set working hours for number, and also set availability status of users. The voicemail and on hold music feature allows businesses to greet callers with a recorded message or custom music during non-working hours or when put on hold.

CallHippo is a scalable solution available on a monthly subscription basis wherein businesses need to pay only for the number of active users and the number of virtual phone numbers. The solution also offers an Android app for agents to make and receive calls even on the go and never miss a business call again.
callhippo.com

Pricing

Starting from
$14/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 4 other markets, Japan, Germany, Brazil, Mexico

Supported languages

English
CallHippo screenshot: Track agents' activities on a single interfaceHow Call Forwarding Works - CallHippoCallHippo screenshot: Call direct from Android smartphonesCallHippo screenshot: Add contacts, call customers, and view activity feedsCallHippo screenshot: Configured CallHippo to automate call recording and set welcome messagesCallHippo screenshot: The solution supports new numbers from different countriesHow To Buy Number - CallHippoHow to Setup Welcome Message - CallHippoHow to Setup Voicemail - CallHippoCallHippo - Virtual Phone Systems for Small Business & EnterpriseHow Call Recording Works - CallHippo

CallHippo user reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.2
  4.3
  4.5
Mathan Rae Cutamora

The telephony for MSMSEs

Used daily for less than 6 months
Reviewed 2020-10-22
Review Source: Capterra

Overall, we are happy with callhippo and look forward to grow our business having them as our telephony partner.

Pros
CallHippo has been a great help for us. It has allowed us to be contacted by and make contact to our client's customers without breaking the bank. The interface is intuitive and practical and very easy to learn and administer. Their technical support was also very prompt and timely in their response and resolution.

Cons
All the features they offer are useful to us for our business needs right now. I do not know anything else we would need from them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jeff Dorazio

More than meets the eye...

Used daily for less than 6 months
Reviewed 2020-04-13
Review Source: Capterra

Great integration with HubSpot, and the click-to-dial feature from within HubSpot has pretty much solved the issue of needing to shrink the dialpad.

Pros
The product is very easy to use - only took a few minutes to set everything up and I continue to find helpful features...the dashboard is similar to that of a full CRM and has quite a few stats and features for tracking call volume, etc. The product has a great integration feature and once my dialer was fully integrated with HubSpot, it had a great effect on my overall productivity and cut down quite a bit on my time spent between calls...no need to go back and forth to the dialpad!

Cons
The only two features which require improvement are: 1. The voicemail setup requires me to create a recording using separate software, and then upload it to CH 2. It would be nice to be able to minimize the dialpad in order to hover over pages and see phone numbers which I am manually keying in without having to switch back and forth between the page i am reading and the dialpad 'page'...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Brent Crowley

Thank you

Used daily for free trial
Reviewed 2020-11-30
Review Source: Capterra

Great

Pros
I would like to thank [SENSITIVE CONTENT HIDDEN] for helping me during the set up phase. Both very helpful people.

Cons
Nothing yet. It's too early to say what the cons are.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Daniel Medlen

Customer Service Excellence

Used daily for less than 6 months
Reviewed 2020-11-18
Review Source: Capterra

Their sales team was very effective and ALL of their support infrastructure is incredibly responsive. I always have direct and swift access to a LIVE person by messenger directly on their website who respond within seconds. Chat logs remain if you're using the same browser for continuity, and the customer service representatives treat you as if they truly value your business. They are very courteous, professional, and work hard to alleviate issues. [SENSITIVE CONTENT HIDDEN] were amongst the most professional and accommodating group of support representatives I've worked with.

Pros
The software is feature rich with a PC app, phone app, dual channel switch options for improved network connectivity, address book, SMS, and many switchboard options.

Cons
The quality of the product is less than expected; calls are dropped, SMS texting isn't always able to send, and the PC app is very buggy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Jameir Perry

Great Customer Service! Best calling platform I've used hands down!

Used daily for less than 6 months
Reviewed 2021-01-20
Review Source: Capterra

I've been with Callhippo for a few months now, February 2021 will be my official start up month. I've been testing their system for about 4-6 months now. Love it!

Pros
I love the functionality of Callhippo, its simple to use and best of all they offer 24/7 live chat support. I had problems occur but they went forward and fixed whatever issue I have. Love this calling platform. A bit more than I want to pay sometimes but all in all they are one of the best. Hands down. Thank you guys!

Cons
I would have to get back to you guys on that! That's a good thing :)n

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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CallHippo pricing

Starting from
$14/month
Pricing options
Subscription
View Pricing Plans

Bronze plan: $14 per user per month
Silver plan: $18 per user per month
Platinum plan: $30 per user per month

CallHippo features

API
Activity Dashboard
Call Recording
Call Routing
Call Transfer
Caller ID
Contact Management
Reporting & Statistics
Third Party Integration
Voice Mail

Automatic Notifications (117 other apps)
Call Monitoring (111 other apps)
Chat (146 other apps)
Collaboration Tools (93 other apps)
Communication Management (125 other apps)
Conferencing (113 other apps)
Customizable Branding (96 other apps)
Instant Messaging (120 other apps)
Real Time Reporting (90 other apps)
Video Conferencing (113 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for CallHippo

Key features of CallHippo

  • Automatic call distribution
  • Call & caller performance analysis
  • Call analytics
  • Call forwarding
  • Call from any number
  • Call history
  • Call recording
  • Caller ID
  • Caller activity tracking
  • Click to call
  • Contact management
  • Country-wise number selection
  • Free calling credits
  • IVR system, automatic call distribution
  • Inbound & outbound reporting
  • Invite team members
  • Office/number opening hours
  • Outbound caller ID
  • Personalized caller dashboard
  • Real time analytics
  • Set business timezone
  • Set working hours per user
  • Status reporting
  • Voice mail
  • Voicemail & on hold music option
  • Voicemail in email
View All Features

Benefits

• CallHippo offers a web-based virtual phone system for small businesses to make and receive calls from any Internet-enabled device.

• CallHippo allows businesses to buy a single number for the entire organization’s phone communication requirements or buy separate numbers for different departments.

• The solution’s team collaboration tool allows agents to record calls, transfer calls, and collaborate with team members in real-time.

• The software’s interactive dashboard displays the calling activity of agents and helps supervisors track key performance metrics in order to take business-relevant decisions.

• CallHippo automatically delivers all call recordings and missed voicemails in an audio format to the admin's mailbox.