CallHippo is a cloud-based VoIP phone system designed to meet the communication requirements of startups and small businesses. Available both as a web app and a mobile-based application, the solution enables sales, marketing, and support teams to make and receive global calls. CallHippo allows businesses to buy virtual phone numbers of more than 50 countries, add users on the same number, and make calls to receivers across the world.
CallHippo’s real-time call analytics tool provides details about callers, calling quality, and time duration, while call recording automatically records calls and conversations during a campaign, for managers to listen to from their dashboard.
Businesses can get time zones displayed on their dialer before making the call so that there won't be any confusion regarding current time while making international calls, set working hours for number, and also set availability status of users. The voicemail and on hold music feature allows businesses to greet callers with a recorded message or custom music during non-working hours or when put on hold.
CallHippo is a scalable solution available on a monthly subscription basis wherein businesses need to pay only for the number of active users and the number of virtual phone numbers. The solution also offers an Android app for agents to make and receive calls even on the go and never miss a business call again.
Overall, we are happy with callhippo and look forward to grow our business having them as our telephony partner.
Pros CallHippo has been a great help for us. It has allowed us to be contacted by and make contact to our client's customers without breaking the bank. The interface is intuitive and practical and very easy to learn and administer. Their technical support was also very prompt and timely in their response and resolution.
Cons All the features they offer are useful to us for our business needs right now. I do not know anything else we would need from them.
Great integration with HubSpot, and the click-to-dial feature from within HubSpot has pretty much solved the issue of needing to shrink the dialpad.
Pros The product is very easy to use - only took a few minutes to set everything up and I continue to find helpful features...the dashboard is similar to that of a full CRM and has quite a few stats and features for tracking call volume, etc.
The product has a great integration feature and once my dialer was fully integrated with HubSpot, it had a great effect on my overall productivity and cut down quite a bit on my time spent between calls...no need to go back and forth to the dialpad!
Cons The only two features which require improvement are: 1. The voicemail setup requires me to create a recording using separate software, and then upload it to CH
2. It would be nice to be able to minimize the dialpad in order to hover over pages and see phone numbers which I am manually keying in without having to switch back and forth between the page i am reading and the dialpad 'page'...
Their sales team was very effective and ALL of their support infrastructure is incredibly responsive. I always have direct and swift access to a LIVE person by messenger directly on their website who respond within seconds. Chat logs remain if you're using the same browser for continuity, and the customer service representatives treat you as if they truly value your business. They are very courteous, professional, and work hard to alleviate issues. [SENSITIVE CONTENT HIDDEN] were amongst the most professional and accommodating group of support representatives I've worked with.
Their sales team was very effective and ALL of their support infrastructure is incredibly responsive. I always have direct and swift access to a LIVE person by messenger directly on their website who respond within seconds. Chat logs remain if you're using the same browser for continuity, and the customer service representatives treat you as if they truly value your business. They are very courteous, professional, and work hard to alleviate issues. [SENSITIVE CONTENT HIDDEN] were amongst the most professional and accommodating group of support representatives I've worked with.
Pros The software is feature rich with a PC app, phone app, dual channel switch options for improved network connectivity, address book, SMS, and many switchboard options.
Cons The quality of the product is less than expected; calls are dropped, SMS texting isn't always able to send, and the PC app is very buggy.
Great Customer Service! Best calling platform I've used hands down!
Used daily for less than 6 months
Reviewed 2021-01-20
Review Source: Capterra
I've been with Callhippo for a few months now, February 2021 will be my official start up month. I've been testing their system for about 4-6 months now. Love it!
I've been with Callhippo for a few months now, February 2021 will be my official start up month. I've been testing their system for about 4-6 months now. Love it!
Pros I love the functionality of Callhippo, its simple to use and best of all they offer 24/7 live chat support. I had problems occur but they went forward and fixed whatever issue I have. Love this calling platform. A bit more than I want to pay sometimes but all in all they are one of the best. Hands down. Thank you guys!
Cons I would have to get back to you guys on that! That's a good thing :)n
• CallHippo offers a web-based virtual phone system for small businesses to make and receive calls from any Internet-enabled device.
• CallHippo allows businesses to buy a single number for the entire organization’s phone communication requirements or buy separate numbers for different departments.
• The solution’s team collaboration tool allows agents to record calls, transfer calls, and collaborate with team members in real-time.
• The software’s interactive dashboard displays the calling activity of agents and helps supervisors track key performance metrics in order to take business-relevant decisions.
• CallHippo automatically delivers all call recordings and missed voicemails in an audio format to the admin's mailbox.
FAQs for CallHippo
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Q. What type of pricing plans does CallHippo offer?
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