MightyCall Pricing, Features, Reviews and Alternatives

The ability to auto record calls and easily configure menus was very helpful.

It would be nice to be able to control call groups more than just having a list and also it would be nice to have the good music not start over every time someone is on hold but continuously play so that when put on hold they jumped in where it was.

Hey Jordan, Thanks for the review! We will look into various technical possibilities for extending call group flexibility within the system!

It made it super easy to find a toll free vanity number. The cost was better than other providers and their plans are for an unlimited amount of minutes. The setup is very easy to do and intuitive. We were able to do a lot of very nice things with our phone system to make us sound like a huge company. Customer service was always right on, quick, and friendly.

I wished there was a way that customers who called (while all lines were busy) could just wait forever until someone was available. Apparently, this is an expensive feature and the only softwares I found that could do this were exponentially more expensive. Also, I would have liked to be able to just type a script in the prompts and have a friendly voice read them for me. I think they offered voice over service, but with a fee.

Hey Timothy, Glad to hear the service is going well for you. Regarding the wait times, how has your experience using call queues been? Is that not helping keep customers on the line waiting enough?

It was a lot cheaper than what we were using. We also liked the idea of the app because it meant that we could tell that it was a business call vs. a personal call which is something we couldn't do with our previous software.

There is no vacation mode. I used to be able to forward one of my coworker's extensions to another coworker while they were out of the office but I can't do that anymore. Which means that when one of our sales people is out of the office on vacation, all of those calls just go to voicemail. Which, in a small business, really isn't acceptable. I actually asked your customer service about this one day (on a day when I really needed this feature to work) and was told that not only could I not do it but that it wasn't essential for our business. Which was uncalled for and frankly untrue. There needs to be some way to temporarily transfer someone extension to someone else or enable a vacation mode and it automatically transfers calls to another person or something.

Hey Marisa, We're sorry to hear your customer service experience was so unhelpful. We appreciate you giving the service a chance and are sorry the lack of options for rerouting calls to an employee on vacation cost your business. ~regards

This product is very easy to use! I have had great responses with the team when I had questions. They have always been so helpful. The voicemail and dial to each extension is a great feature for our company.

There isn't anything that I have found to dislike about this software.

Hey Michele, thanks so much for taking the time to leave a review, it really helps us out! We're thrilled you enjoy the product and find it easy to use--that's what we're going for!

The price for our non-profit is perfect. We got rid of our desktop phones and everyone uses their cell phone or computer. Easy to set up. Great customer service. Number of Users and extensions.

I have not encountered any problems yet.

Hey Lindsay, We're thrilled to hear the system has been working so well for you! Best of luck continuing to run your Non-profit!