MightyCall Pricing, Features, Reviews & Comparison of Alternatives

MightyCall

Virtual Phone System for small businesses

3.92/5 (74 reviews)

MightyCall overview

What is MightyCall?

MightyCall is a virtual phone system designed to help small businesses & entrepreneurs manage the customer expereience efficiently with a range of calling, customer care and team management features including visual call flow configuration, call forwarding and call recording, plus visual voicemail, call history, performance reports, and more. Facebook and Twitter integration enables users to stay in touch with customers via social networks.

Visual call flow configuration tools allow users to set their call flow with clear, easy and convenient flow charts, while call forwarding technology enables users to forward incoming calls to any number and device. Call ID and CNAME ensure business numbers appear when making and receiving calls. MightyCall also supports call queues, conference calls, and VIP/black-list call routing, as well as custom greetings, visual voicemail, and an auto attendant.

Available as a native iOS and Android mobile app, MightyCall gives users the flexibility to receive, review and respond to customer requests anytime, anywhere, via any mobile device. Designed for small businesses, MightyCall Mobile helps small business owners monitor and manage inbound requests from customers on the go. Users can make and receive calls, get alerted to new requests, instantly respond from their phone or re-assign the request to another team member.

Pricing

Starting from
$19.99/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
MightyCall screenshotMightycall's virtual phone systemMightyCall screenshotMightyCall screenshotMightyCall screenshotMightyCall screenshotMightyCall screenshotMightyCall screenshotMightyCall Success Story | VoIP for Entrepreneurs

MightyCall reviews

Value for money
Features
Ease of use
Customer support
  4.0
  3.9
  3.8
  3.9
Jordan Heckley

Packed with A Lot of Features

Used daily for 1-2 years
Reviewed 2020-02-06
Review Source: Capterra

Pros
The ability to auto record calls and easily configure menus was very helpful.

Cons
It would be nice to be able to control call groups more than just having a list and also it would be nice to have the good music not start over every time someone is on hold but continuously play so that when put on hold they jumped in where it was.

Response from Infratel


Hey Jordan,

Thanks for the review! We will look into various technical possibilities for extending call group flexibility within the system!

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

Minimize review

Anna Bridwell

Pleased With MightyCall

Used daily for 1-2 years
Reviewed 2020-02-11
Review Source: Capterra

It works great for our company in that we are a small business and utilize a virtual receptionist. With MightyCall I am able to have the phone ring to our office for a set number of seconds and if no-one answers it rings to our virtual receptionist. We never miss a call, even with being a small company.

Pros
MightyCall is very diverse/flexible when it comes to setting up call flow. You can set specific client groups to ring to different users, set up voice instructions to direct callers to the appropriate person, accept and send texts from your cell phone using the MC app. It is easy to share voicemails, etc with other users.

Cons
I have never been able to get the app to fully function. I like the idea of having my phone ring a different tone so I am aware it's a business call, but the only way to do that is to have it ring through the app. Maybe it is my phone, but the app disconnects sometimes and I miss a call without it ever ringing. I go around this by having it ring directly to my cell. Never miss a call.

Response from Infratel


Hey Anna,

We're glad you enjoy MightyCall. Regarding the app, are you using the Android or Ios version? We can look into it.

~regards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Marisa Eikenberry

Seemed Promising But...

Used daily for 1-2 years
Reviewed 2020-02-11
Review Source: Capterra

On the plus side, people know that it's a business call. It's cheaper than what we had. On the downside, we kept getting a missed call notification every single time someone got to our phone tree and hung up. I had to tell my team to just shut off their notifications and just have it email them if they got a voicemail because otherwise we were getting so many of these notifications every day. And then the no-vacation mode thing really screwed some stuff up a few times. We ended up having to have that person get a Google Voice number to set as their Mighty Call number and then transfer their GV to another coworker because we couldn't do it within their system. Let's face it, people take vacations. People are out of the office sometimes. Seems pretty crazy to not have some way to forward that person's calls.

Pros
It was a lot cheaper than what we were using. We also liked the idea of the app because it meant that we could tell that it was a business call vs. a personal call which is something we couldn't do with our previous software.

Cons
There is no vacation mode. I used to be able to forward one of my coworker's extensions to another coworker while they were out of the office but I can't do that anymore. Which means that when one of our sales people is out of the office on vacation, all of those calls just go to voicemail. Which, in a small business, really isn't acceptable. I actually asked your customer service about this one day (on a day when I really needed this feature to work) and was told that not only could I not do it but that it wasn't essential for our business. Which was uncalled for and frankly untrue. There needs to be some way to temporarily transfer someone extension to someone else or enable a vacation mode and it automatically transfers calls to another person or something.

Response from Infratel


Hey Marisa,

We're sorry to hear your customer service experience was so unhelpful. We appreciate you giving the service a chance and are sorry the lack of options for rerouting calls to an employee on vacation cost your business.

~regards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

Minimize review

Charles Mowrey

MightCall killed the Automated Telemarketers

Used daily for 1-2 years
Reviewed 2020-02-24
Review Source: Capterra

Overall, I'm mostly pleased.

Pros
I like that it got rid of the automated phone calls.

Cons
I really want some answering service options. I like ringing all employees at once, then after a certain time, it would ring an answering service, or even my phone after all the employees. I would switch my other business today if this existed. Also, you cannot 'complete' items from History tab in the IOS app. I can only choose 'complete' from the dashboard. I don't like this.

Response from Infratel


Hey Charles,

Thanks for taking the time to leave a review. Regarding the inability to complete items in the history tab, we're in the process of overhauling and adding more options when sorting/organizing call history, so soon enough that problem should be resolved. In the meantime, good luck with business!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Peter Jarmics

MIghty Call

Used daily for 1-2 years
Reviewed 2020-02-06
Review Source: Capterra

Overall, we are happy with the service, price and uptime of the system. It has increased our communications and customer satisfaction.

Pros
I like the portability and ease of administration. I am not locked into my office, and with their features it is comforting to know that the phone call is recorded allowing a higher level of CRM. We have to date not had any downtime or disruption in service.

Cons
UI/UX - Although everything is functional the experience for the user is a little bit confusing.

Response from Infratel


Hey Peter,
Thanks for leaving a review and we're glad your business is doing well! We're always on a mission to get our UI simple and comfortable--since we know VoIP can be confusing--so do you mind specifying which parts your team finds unclear?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

MightyCall pricing

Starting from
$19.99/month
Pricing options
Free trial
 
Subscription
View Pricing Plans

Basic: $19.99/month for 1 000 minutes & 2 toll free or local numbers
Standard: $39.99/month for unlimited minutes & 5 toll free or local numbers, call recording, voice-to-text, deskphone & softphone support.
Ultimate: $99.99/month for unlimited minutes & 10 toll free or local numbers, call recording, voice-to-text, deskphone & softphone support, API

MightyCall features

API
Activity Dashboard
Automatic Notifications
Call Recording
Call Routing
Call Transfer
Caller ID
Communication Management
Conferencing
Reporting & Statistics
Third Party Integration
Voice Mail

CRM Integration (80 other apps)
Call Monitoring (91 other apps)
Chat (123 other apps)
Contact Management (89 other apps)
Instant Messaging (108 other apps)
Real Time Notifications (79 other apps)
Real Time Reporting (83 other apps)
Video Conferencing (97 other apps)

Videos and tutorials

Additional information for MightyCall

Key features of MightyCall

  • Call transfer
  • Custom extensions/dial by extension
  • International forwarding for extensions
  • Custom call menus
  • Separated voicemail per employee
  • 24hr auto attendant/receptionist
  • Call forwarding
  • Ring groups & group call lerts
  • Android & iOS mobile application
  • Online web app
  • Social media tracker
  • Integrated to-do list
  • Activity queue
  • Voicemail to text transcriptions
  • Integration API
  • Visual call flow configuration
  • Music on hold
  • VIP/black-list call routing
  • Voicemail & transcription
  • WebPhone
  • Softphone to make & receive calls
  • Custom greeting
  • Visual voicemail
  • Toll free or local vanity numbers
  • Available/DND statuses
  • Call history
  • Email request
  • Caller ID
  • Visual voicemail
  • Conference calls
  • Unlimited extensions
  • Activity dashboard
  • Automatic notifications
  • Activity Tracking
  • Automatic Notifications
  • Call recording
  • Call routing
  • Call transfer
  • Caller ID & CNAME
  • Dashboard
  • Communication management
  • Conference calls
  • Contact history
  • Customer history
  • Email integration
  • Email notifications
  • Mobile integration
  • Receiving
  • Text messages
  • Facebook/Twitter integration
  • API integration
  • Voice mail
  • Activity Dashboard
  • Call Reporting
  • Automatic call distribution
  • Historical Analysis
  • Ticket management
  • Automatic lead distribution
  • Call list management
  • IVR / voice recognition
  • Dashboard
  • Queue manager
  • Performance management
  • Widgets
  • Performance reports
  • Task management
View All Features

Benefits

MightyCall enables users to handle all customer requests in one interface.
Manage and review team performance with MightyCall's performance reports.
Set call flows with clear, easy, and convenient flow charts.
Listen to voicemails, get notifications, and have transcripts sent to an email account.
Set personal and company greetings for different situations.