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MightyCall Logo
MightyCall
3.8
(94)

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Virtual Phone System for small & mid-sized businesses

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(7)

MightyCall Pricing, Features, Reviews and Alternatives

MightyCall product overview

Price starts from

15

/user

Per month

What is MightyCall?

MightyCall is a virtual phone system designed to help small &mid-sized businesses manage the customer expereience efficiently with a range of calling, customer care and team management features including visual call flow configuration, call forwarding and call recording, plus visual voicemail, call history, performance reports, and more. Facebook and Twitter integration enables users to stay in touch with customers via social networks.

Key benefits of using MightyCall

  • MightyCall enables users to handle all customer requests in one interface.
  • Manage and review team performance with MightyCall's performance reports.
  • Set call flows with clear, easy, and convenient flow charts.
  • Listen to voicemails, get notifications, and have transcripts sent to an email account.
  • Set personal and company greetings for different situations.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat

    Training options

    In Person
    Documentation
    Live Online
    Videos
    Webinars

    MightyCall pricing information

    Value for money

    4.0

    /5

    94

    Starting from

    15

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    MightyCall features

    Functionality

    3.7

    /5

    94

    Total features

    53

    7 categories

    Most valued features by users

    Third Party Integrations
    Reporting/Analytics
    API
    Alerts/Notifications
    Reporting & Statistics
    Activity Dashboard
    Contact Management
    Call Recording

    Functionality contenders

    MightyCall users reviews

    Overall Rating

    3.8

    /5

    94

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.67/10
    Rating distribution

    5

    4

    3

    2

    1

    38

    28

    11

    6

    11

    Pros
    The UI is very nice on both the website and the phone app. I like the clean interface and the ability to get to the things that matter right away.
    We were able to do a lot of very nice things with our phone system to make us sound like a huge company. Customer service was always right on, quick, and friendly.
    It made it super easy to find a toll free vanity number. The cost was better than other providers and their plans are for an unlimited amount of minutes.
    Cons
    The customer support for the software is terrible. I emailed them about questions on the software and it took them 2 weeks to respond, and then the response was very vague.
    It was unable to receive texts the way i needed it to. To cancel you have to call the company.
    Calls get dropped all the time. Every 20 minutes it struggles to keep up and then the call drops.

    Overall rating contenders

    AR
    AvatarImg

    Verified reviewer

    Internet, self-employed

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Incredible Functionality beyond simple phone calls

    Reviewed 2 years ago

    Excellent second line facility, which I use to receive sales calls, so it's important to have the ability to record them, make notes about the calls and be able to choose numbers in the territory I am targeting. I'm in the UK selling into the US and MightyCall really does the job. It's been very realiable in the months I've been using it. It's a little more than I'd like to spend, but it does offer more than I need and I'm expecting to grow into the product over time.

    Pros

    It does so much seamlessly beyond just providing telephone numbers. For example, call recordings, call notes etc. There's a lot I haven't started to use yet but as my business grows I expect.

    Cons

    It's a bit on the pricey side at entry level, and I think there could be a pared down version with less in the way of buzzers and bells for a lower ticket price

    Vendor response

    Hey there, We're glad to hear you like the service and it's doing your business well! We're always here if you need anything! Best of luck to your business.

    EC
    AvatarImg

    Eric C.

    Consumer Services, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Small service company implementation of Mighty Call

    Reviewed 2 years ago
    Pros

    We utilize mighty call to manage all of our inbound and outbound call center activities. We run it through VOIP Phones and utilize the call user management to share the incoming phone load. The options and features are outstanding. The user support through chat is outstanding as well. The assistants are very knowledgeable of the product and always provide all the support we need. We transferred over from another voip company a few years ago and it was an excellent move.

    Cons

    Not at this time. Some of the options allowed for the que management are not allowed when inbound calls are set to a group ( ex. hold options etc.) we would like to see that changed. Also, many times the texting feature inbound and outbound does not work properly.

    Vendor response

    Hey Eric, It's great to hear you are so satisfied with the move to MightyCall. We'll look into the texting feature possibly having some issues for you.

    TK
    AvatarImg

    Teena K.

    Accounting, self-employed

    Used other for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    WORST CUSTOMER SERVICE EXPERIENCE SO FAR IN THE VOIP INDUSTRY (and I've had a few)

    Reviewed 2 years ago

    I was not given the trial period prior to being BILLED $49.99 IMMEDIATELY and when I called to cancel (couldn't get it to cancel in the portal) and was told their "POLICY IS TO NEVER REFUND MONEY BACK". The worst part is that they CHARGED ME ANOTHER $49.99 3 DAYS AGO AND I HAVEN'T EVEN BEEN ABLE TO USE THE SERVICE! I noted that due to my delay in cancelling I would eat the 1st $49.99 BUT IF I HAD...

    Pros

    The sales person was great and if the software does what he said-it is good. I got as far as downloading the ap on my phone and logging in online. Both were fine.

    Cons

    Unfortunately one of main things I needed was to be able to use my Polycom phone with the service (in addition to the other options) and the timing for my current provider to stop working (iphone ap to access out of the office) was really bad and I am really busy but I need a phone. I thought I was getting free trial for one but was charged DAY 1. I took the time to set up an onboarding but the tech could not set up my Polycom phone-I told him that the solution was NOT GOING TO WORK FOR ME THEN. Later the sales person tried to send me a written guide to set up but by that time I was too busy to try and figure it out myself.

    Vendor response

    Hello Teena, I apologize if you were told different things by the sales team and the support team. You are right, entrepreneurs are too busy to have to set up their phones by themselves and our support team should take a more active role in making sure the system is prepped and ready to go for users. Regarding the billing issue, I will look into it to see why you were not given the 7-day free trial. Being billed $49.99 a second time 3 days later seems like a glitch or misunderstanding, since we do not use 3-day cycles in payment. You are first charged after the free trial ends, and then from there on that day of the month. We will investigate, but it seems unlikely you were charged a 2nd time for no reason. ~regards

    ME
    AvatarImg

    Mohamed E.

    Outsourcing/Offshoring, 201-500 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Look no further than Mighty Call if you need a Dialpad replacement

    Reviewed a year ago

    We needed a phone system that could replace Dialpad which was getting more expensive while also having technical issues with call connectivity.

    Pros

    The pricing, IVR, and ease of use of Mighty Call made it an instant favorite for our company.

    Cons

    It has a bit of a learning curve, and if you're using the software without call forwarding you need to make adjustments in every new user you create in your mighty call account, otherwise its great.

    JK
    AvatarImg

    Justin K.

    Restaurants, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Long time MightyCall user, better than all other alternatives

    Reviewed 4 years ago
    Pros

    I like that it's super easy to set up and maintain. We use it basically to tell our customers our hours of operation.

    Cons

    I wish my plan offered an api. We can't spend more money since we are a tiny, one location, family business. Our hours change day to day and I wish I could automate the updating of our audio message, but that's not available on the tier of service we are on.

    Vendor response

    Hey Justin, thanks for the review. I know API is currently only available with the ultimate plan, but we are doing some testing on further integrations that would allow us to extend it to the other plans as well. Hopefully it's ready to go sooner rather than later

    MightyCall FAQs

    Q. What type of pricing plans does MightyCall offer?

    MightyCall has the following pricing plans:
    Starting from: $15.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of MightyCall?

    MightyCall has the following typical customers:
    Freelancers, Mid Size Business, Non Profit, Small Business

    See alternatives

    Q. What languages does MightyCall support?

    MightyCall supports the following languages:
    English

    See alternatives

    Q. Does MightyCall support mobile devices?

    MightyCall supports the following devices:
    Android, iPhone

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    Q. Does MightyCall offer an API?

    Yes, MightyCall has an API available for use.

    See alternatives

    Q. What other apps does MightyCall integrate with?

    MightyCall integrates with the following applications:
    Salesforce Essentials, X-Cart, Zapier, WordPress, HubSpot CRM

    See alternatives

    Q. What level of support does MightyCall offer?

    MightyCall offers the following support options:
    FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

    See alternatives

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