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MightyCall

Virtual Phone System for small businesses

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MightyCall Pricing, Features, Reviews and Alternatives

MightyCall product overview

Price starts from

$

9.99

/momonth
Per User

What is MightyCall?

MightyCall is a virtual phone system designed to help small businesses & entrepreneurs manage the customer expereience efficiently with a range of calling, customer care and team management features including visual call flow configuration, call forwarding and call recording, plus visual voicemail, call history, performance reports, and more. Facebook and Twitter integration enables users to stay in touch with customers via social networks.

Key benefits of using MightyCall

  • MightyCall enables users to handle all customer requests in one interface.
  • Manage and review team performance with MightyCall's performance reports.
  • Set call flows with clear, easy, and convenient flow charts.
  • Listen to voicemails, get notifications, and have transcripts sent to an email account.
  • Set personal and company greetings for different situations.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat

    Training options

    In Person
    Documentation
    Live Online
    Videos
    Webinars

    MightyCall pricing information

    Value for money

    3.9

    /5

    91

    Price starts from

    $

    9.99

    /momonth
    Per User

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    MightyCall features

    Functionality

    3.7

    /5

    91
    Total Features48 7 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Alerts/Notifications
    Reporting & Statistics
    Activity Dashboard
    Contact Management
    Mobile Access

    Functionality contenders

    MightyCall users reviews

    Overall rating

    3.8

    /5

    91

    Positive reviews

    69%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.61/10
    Rating distribution

    5

    4

    3

    2

    1

    37

    26

    11

    6

    11

    Pros
    The UI is very nice on both the website and the phone app. I like the clean interface and the ability to get to the things that matter right away.

    JA

    Jaffer A.

    We were able to do a lot of very nice things with our phone system to make us sound like a huge company. Customer service was always right on, quick, and friendly.

    Timothy B.

    It made it super easy to find a toll free vanity number. The cost was better than other providers and their plans are for an unlimited amount of minutes.

    Timothy B.

    Cons
    The customer support for the software is terrible. I emailed them about questions on the software and it took them 2 weeks to respond, and then the response was very vague.

    AR

    Anonymous Reviewer

    It was unable to receive texts the way i needed it to. To cancel you have to call the company.

    Jesse H. C.

    Calls get dropped all the time. Every 20 minutes it struggles to keep up and then the call drops.

    AR

    Anonymous Reviewer

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Packed with A Lot of Features

    Reviewed 2 years ago
    Pros

    The ability to auto record calls and easily configure menus was very helpful.

    Cons

    It would be nice to be able to control call groups more than just having a list and also it would be nice to have the good music not start over every time someone is on hold but continuously play so that when put on hold they jumped in where it was.

    Vendor response

    Hey Jordan, Thanks for the review! We will look into various technical possibilities for extending call group flexibility within the system!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Solid Low-Cost (no pay-per-minute)

    Reviewed a year ago

    We have not had any problems at all. Calls are easily identified. We can make calls from our toll-free number. Quality is perfect. No complaints.

    Pros

    It made it super easy to find a toll free vanity number. The cost was better than other providers and their plans are for an unlimited amount of minutes. The setup is very easy to do and intuitive. We were able to do a lot of very nice things with our phone system to make us sound like a huge company. Customer service was always right on, quick, and friendly.

    Cons

    I wished there was a way that customers who called (while all lines were busy) could just wait forever until someone was available. Apparently, this is an expensive feature and the only softwares I found that could do this were exponentially more expensive. Also, I would have liked to be able to just type a script in the prompts and have a friendly voice read them for me. I think they offered voice over service, but with a fee.

    Vendor response

    Hey Timothy, Glad to hear the service is going well for you. Regarding the wait times, how has your experience using call queues been? Is that not helping keep customers on the line waiting enough?

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend1/10

    Share this review:

    Seemed Promising But...

    Reviewed 2 years ago

    On the plus side, people know that it's a business call. It's cheaper than what we had. On the downside, we kept getting a missed call notification every single time someone got to our phone tree and hung up. I had to tell my team to just shut off their notifications and just have it email them if they got a voicemail because otherwise we were getting so many of these notifications every day. And...

    Pros

    It was a lot cheaper than what we were using. We also liked the idea of the app because it meant that we could tell that it was a business call vs. a personal call which is something we couldn't do with our previous software.

    Cons

    There is no vacation mode. I used to be able to forward one of my coworker's extensions to another coworker while they were out of the office but I can't do that anymore. Which means that when one of our sales people is out of the office on vacation, all of those calls just go to voicemail. Which, in a small business, really isn't acceptable. I actually asked your customer service about this one day (on a day when I really needed this feature to work) and was told that not only could I not do it but that it wasn't essential for our business. Which was uncalled for and frankly untrue. There needs to be some way to temporarily transfer someone extension to someone else or enable a vacation mode and it automatically transfers calls to another person or something.

    Vendor response

    Hey Marisa, We're sorry to hear your customer service experience was so unhelpful. We appreciate you giving the service a chance and are sorry the lack of options for rerouting calls to an employee on vacation cost your business. ~regards

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Review

    Reviewed 3 months ago

    They have always been so fast in responding and very helpful.

    Pros

    This product is very easy to use! I have had great responses with the team when I had questions. They have always been so helpful. The voicemail and dial to each extension is a great feature for our company.

    Cons

    There isn't anything that I have found to dislike about this software.

    Vendor response

    Hey Michele, thanks so much for taking the time to leave a review, it really helps us out! We're thrilled you enjoy the product and find it easy to use--that's what we're going for!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Inexpensive and functional

    Reviewed 4 months ago

    Customer service before setting this up and after has been helpful. It was easy to set up and we haven't had any issues since.

    Pros

    The price for our non-profit is perfect. We got rid of our desktop phones and everyone uses their cell phone or computer. Easy to set up. Great customer service. Number of Users and extensions.

    Cons

    I have not encountered any problems yet.

    Vendor response

    Hey Lindsay, We're thrilled to hear the system has been working so well for you! Best of luck continuing to run your Non-profit!

    MightyCall FAQs and common questions

    MightyCall has the following pricing plans:
    Starting from: $9.99/month
    Pricing model: Subscription
    Free Trial: Available


    MightyCall has the following typical customers:
    Freelancers, Mid Size Business, Non Profit, Small Business


    MightyCall supports the following languages:
    English


    MightyCall supports the following devices:
    Android, iPhone


    Yes, MightyCall has an API available for use.


    MightyCall integrates with the following applications:
    Wix, X-Cart, Wordpress


    MightyCall offers the following support options:
    FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

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