MightyCall makes sure that SMBs don't miss a single call, message or tweet. The whole team will be able to respond instantly with any device or desktop.
MightyCall helps entrepreneurs, fast growing startups and well established companies build a professional presence, grow through voice-based marketing campaigns and improve their ability to respond to customers with the ease of use.
This company is horrible! I don't even know where I begin. I guess I should start with the poor service. Their app is extremely faulty: when I would try to make outgoing calls to clients, my personal cell phone number would show. Then the app wouldn't allow me to play my voicemails, so I every time a got a voicemail, I would have to wait until I got home to check them on my desktop. On top of that the reception during the calls was poor. I could barely hear the call even with speaker phone and the calls would go in and out. -- Not a good look for a new business owner!
I've gotten better service from Google voice, which is free!
They failed to resolve these issues over a 3 month period. They refused to adjust my bill, so I was charged for services I did not receive. When I cancelled my account, they charged me for another month because of the few days it takes to port the number out. Then, they kept charging me after I cancelled and there wasn't even a phone number on the account!
HORRIBLE SERVICE AND CUSTOMER SERVICE. They do not value their customers. I would give 0 stars if I could.Features that are appealing
This company is horrible! I don't even know where I begin. I guess I should start with the poor service. Their app is extremely faulty: when I would try to make outgoing calls to clients, my personal cell phone number would show. Then the app wouldn't allow me to play my voicemails, so I every time a got a voicemail, I would have to wait until I got home to check them on my desktop. On top of that the reception during the calls was poor. I could barely hear the call even with speaker phone and the calls would go in and out. -- Not a good look for a new business owner!
I've gotten better service from Google voice, which is free!
They failed to resolve these issues over a 3 month period. They refused to adjust my bill, so I was charged for services I did not receive. When I cancelled my account, they charged me for another month because of the few days it takes to port the number out. Then, they kept charging me after I cancelled and there wasn't even a phone number on the account!
HORRIBLE SERVICE AND CUSTOMER SERVICE. They do not value their customers. I would give 0 stars if I could.Features that are appealing
Pros Features that are appealing
Cons You don't actually get the features that they market to you because of all the problems with their service
Bad reception that makes your company look bad
Poor service and customer service
Response from MightyCall
Dear customer,
We’re deeply sorry you didn’t have the best experience with MightyCall. We appreciate your comments, as we use all information and feedback we receive for service improvement.
I would like to follow up on some of the points you made:
• Playing voicemails through mobile app – it’s important to have stable internet access via phone carrier or use wi-fi, when you need to upload files. Unstable internet access may cause delays in loading and playing files on your account.
• Сall quality – call quality issues may occur due to either phone carrier having technical issues or local settings. In case there is a technical issue on telecom provider side, regrettably, there is not much we can do.
• Initiating phone calls – the MightyCall service and app itself provides different ways for phone calls initiation and defining phone number, and all customers are free to choose preferred method through application settings.
We apologize for taking so long to resolve those issues, and we will continue to work on improving the quality of our customer service.
We’ve refunded subscription fee charged from your credit card after the number was ported out. Your card was charged automatically, as the account wasn’t technically canceled yet. Please accept our sincere apologies.
Thank you for taking the time to share your experience and concerns.
I have eliminated robot calls! My VA can do customer service from my business number
Used daily for 2+ years
Reviewed 2017-10-28
Review Source: Capterra
By having people press "1" to speak to me or leave a message, I have almost completely eliminated robo-calls. Most robots don't follow voice commands.You can get it to do just about anything you can imagine for a fraction of the price of other systems.
By having people press "1" to speak to me or leave a message, I have almost completely eliminated robo-calls. Most robots don't follow voice commands.You can get it to do just about anything you can imagine for a fraction of the price of other systems.
Pros You can get it to do just about anything you can imagine for a fraction of the price of other systems.
Cons I have to call MightyCall to have them help me configure it, which they always do promptly and patiently, but sometimes I try to do it myself and it never works as well as if I just call them and have them help me configure it. I don't like that I get notified that I had "recent activity" I don't know if that is a dropped call or an important text message. I wish it distinguished between text messages, voicemails and dropped calls
Mighty Call's Multi-Tier Pricing Creates Great Value to Small Business Owners
Reviewed 2018-04-04
Review Source: Capterra
Time savings, price, and less interruptions so I may focus on projects or assignments. Are you a small firm or sole proprietor? If yes, then Mighty Call may be an option for you. Mighty Call is a virtual receptionist service. As a sole proprietor, you may not be able to afford a full-time receptionist or you may only need your phones answered on a limited basis. Therefore, using Mighty Call is an affordable option. I find spending time on the telephone to answers calls is taking away from my work when I should be focusing on taking care of customers. As a business owner, I look for value and based upon need. Value is in the toll-free numbers and allocating telephone time so you may stay focused on projects or assignments for the customers. I tried Mighty Call as a free trial. My business is at the point where now I'll need to purchase Mighty Call.
Time savings, price, and less interruptions so I may focus on projects or assignments. Are you a small firm or sole proprietor? If yes, then Mighty Call may be an option for you. Mighty Call is a virtual receptionist service. As a sole proprietor, you may not be able to afford a full-time receptionist or you may only need your phones answered on a limited basis. Therefore, using Mighty Call is an affordable option. I find spending time on the telephone to answers calls is taking away from my work when I should be focusing on taking care of customers. As a business owner, I look for value and based upon need. Value is in the toll-free numbers and allocating telephone time so you may stay focused on projects or assignments for the customers. I tried Mighty Call as a free trial. My business is at the point where now I'll need to purchase Mighty Call.
Pros Time savings, price, and less interruptions so I may focus on projects or assignments. Are you a small firm or sole proprietor? If yes, then Mighty Call may be an option for you. Mighty Call is a virtual receptionist service. As a sole proprietor, you may not be able to afford a full-time receptionist or you may only need your phones answered on a limited basis. Therefore, using Mighty Call is an affordable option. I find spending time on the telephone to answers calls is taking away from my work when I should be focusing on taking care of customers. As a business owner, I look for value and based upon need. Value is in the toll-free numbers and allocating telephone time so you may stay focused on projects or assignments for the customers. I tried Mighty Call as a free trial. My business is at the point where now I'll need to purchase Mighty Call.
Cons I know it may sound strange, but the con is the lack of control of who handles my telephone calls. Personally, I prefer a hands-on experience with the client. Reality is that answering each telephone call interrupts my work flow and affects my ability to generate more income.
I have found the platform to be very slow and difficult to navigate when just starting.
Used daily for less than 6 months
Reviewed 2017-05-26
Review Source: Capterra
after hours call managementThe process of setting up call flows was fairly simple and intuitive. I liked the control and customization of the call flows and the greetings. It's a must that there is an app (although below I have made improvement suggestions). So far does what we need so it works well enough for now.
after hours call managementThe process of setting up call flows was fairly simple and intuitive. I liked the control and customization of the call flows and the greetings. It's a must that there is an app (although below I have made improvement suggestions). So far does what we need so it works well enough for now.
Pros The process of setting up call flows was fairly simple and intuitive. I liked the control and customization of the call flows and the greetings. It's a must that there is an app (although below I have made improvement suggestions). So far does what we need so it works well enough for now.
Cons Slow, difficult UI/UX with everything besides the call flows, but still needs some getting used to. There is bad management of activity, causing me to have to go to history and hit voicemail to see a clear, manageable view of the important activity. seems like the history and activity section are redundant, and confusing. Please find a way to merge this.
The mobile app should have a speaker phone option for voice mail!!! The navigation is a different experience that lacks cohesion between the desktop and mobile.
Response from Infratel
Hello Daniel,
On behalf of MightyCall, I'd love to thank you for the feedback.
We're working on building useful and trusted service. Our last product release contained UI improvements.We'll be more than happy to hear your comments on re-designed navigation.
I get alerts on my cell and don't have to use my personal number for business. This is great because I can also set my business hours and not get calls in the middle of the night.
I get alerts on my cell and don't have to use my personal number for business. This is great because I can also set my business hours and not get calls in the middle of the night.
Pros I get alerts on my cell and don't have to use my personal number for business. This is great because I can also set my business hours and not get calls in the middle of the night.
Cons Sometimes I don't get alerts of calls that have come in. This is bothersome as I'd like to know who calls immediately in case it's a client.
MightyCall is a virtual phone system that will help your business stay connected with your customers.
Quickly handle any client request from anywhere with your mobile device or desktop.
MightyCall integrates best-in-class voice features with your business's social media profiles, support system and more so your business can handle all of its customer requests in one interface.
Try out MightyCall today at https://www.mightycall.com/pricing/, 30 days money back guarantee.
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