Pros
The ability to auto record calls and easily configure menus was very helpful.
Cons
It would be nice to be able to control call groups more than just having a list and also it would be nice to have the good music not start over every time someone is on hold but continuously play so that when put on hold they jumped in where it was.
Hey Jordan,
Thanks for the review! We will look into various technical possibilities for extending call group flexibility within the system!
Rating breakdown
Likelihood to recommend: 9/10
It works great for our company in that we are a small business and utilize a virtual receptionist. With MightyCall I am able to have the phone ring to our office for a set number of seconds and if no-one answers it rings to our virtual receptionist. We never miss a call, even with being a small company.
Pros
MightyCall is very diverse/flexible when it comes to setting up call flow. You can set specific client groups to ring to different users, set up voice instructions to direct callers to the appropriate person, accept and send texts from your cell phone using the MC app. It is easy to share voicemails, etc with other users.
Cons
I have never been able to get the app to fully function. I like the idea of having my phone ring a different tone so I am aware it's a business call, but the only way to do that is to have it ring through the app. Maybe it is my phone, but the app disconnects sometimes and I miss a call without it ever ringing. I go around this by having it ring directly to my cell. Never miss a call.
Hey Anna,
We're glad you enjoy MightyCall. Regarding the app, are you using the Android or Ios version? We can look into it.
~regards
Rating breakdown
Likelihood to recommend: 8/10
On the plus side, people know that it's a business call. It's cheaper than what we had. On the downside, we kept getting a missed call notification every single time someone got to our phone tree and hung up. I had to tell my team to just shut off their notifications and just have it email them if they got a voicemail because otherwise we were getting so many of these notifications every day. And then the no-vacation mode thing really screwed some stuff up a few times. We ended up having to have that person get a Google Voice number to set as their Mighty Call number and then transfer their GV to another coworker because we couldn't do it within their system. Let's face it, people take vacations. People are out of the office sometimes. Seems pretty crazy to not have some way to forward that person's calls.
Pros
It was a lot cheaper than what we were using. We also liked the idea of the app because it meant that we could tell that it was a business call vs. a personal call which is something we couldn't do with our previous software.
Cons
There is no vacation mode. I used to be able to forward one of my coworker's extensions to another coworker while they were out of the office but I can't do that anymore. Which means that when one of our sales people is out of the office on vacation, all of those calls just go to voicemail. Which, in a small business, really isn't acceptable.
I actually asked your customer service about this one day (on a day when I really needed this feature to work) and was told that not only could I not do it but that it wasn't essential for our business. Which was uncalled for and frankly untrue.
There needs to be some way to temporarily transfer someone extension to someone else or enable a vacation mode and it automatically transfers calls to another person or something.
Hey Marisa,
We're sorry to hear your customer service experience was so unhelpful. We appreciate you giving the service a chance and are sorry the lack of options for rerouting calls to an employee on vacation cost your business.
~regards
Rating breakdown
Likelihood to recommend: 1/10
Overall, I'm mostly pleased.
Pros
I like that it got rid of the automated phone calls.
Cons
I really want some answering service options. I like ringing all employees at once, then after a certain time, it would ring an answering service, or even my phone after all the employees. I would switch my other business today if this existed. Also, you cannot 'complete' items from History tab in the IOS app. I can only choose 'complete' from the dashboard. I don't like this.
Hey Charles,
Thanks for taking the time to leave a review. Regarding the inability to complete items in the history tab, we're in the process of overhauling and adding more options when sorting/organizing call history, so soon enough that problem should be resolved. In the meantime, good luck with business!
Rating breakdown
Likelihood to recommend: 8/10
Overall, we are happy with the service, price and uptime of the system. It has increased our communications and customer satisfaction.
Pros
I like the portability and ease of administration. I am not locked into my office, and with their features it is comforting to know that the phone call is recorded allowing a higher level of CRM. We have to date not had any downtime or disruption in service.
Cons
UI/UX - Although everything is functional the experience for the user is a little bit confusing.
Hey Peter,
Thanks for leaving a review and we're glad your business is doing well! We're always on a mission to get our UI simple and comfortable--since we know VoIP can be confusing--so do you mind specifying which parts your team finds unclear?
Rating breakdown
Likelihood to recommend: 9/10
Basic: $19.99/month for 1 000 minutes & 2 toll free or local numbers
Standard: $39.99/month for unlimited minutes & 5 toll free or local numbers, call recording, voice-to-text, deskphone & softphone support.
Ultimate: $99.99/month for unlimited minutes & 10 toll free or local numbers, call recording, voice-to-text, deskphone & softphone support, API
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