MiVoice Business Solution vs Zoom Phone

Ringover

800.com

Nextiva

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Premium Support

We had been using polling in the previous program, but MiTeam did not support it.

Tier 1 Service Desk 

Shoretel has decent support and this product makes things easy for our company.

MiVoice Business delivers a full communications solution with business phone features, chat and video messaging, audio and video conferencing, collaboration, and AI-integrated contact center capabilities that enables faster and more effective communications.

Access Controls/Permissions

Activity Tracking

Alerts/Escalation

Archiving & Retention

Audio Calls

Audio/Video Conferencing

Audio/Video Recording

Automated Attendant

Call Center Management

Call Conferencing

Caller ID

Call List Management

Call Monitoring

Call Routing

Call Scheduling

Call Tracking

Call Transfer

Chat/Messaging

Collaboration Tools

Computer Telephony Integration

Conferencing

Contact Management

Email Management

File Sharing

Live Chat

Manual Dialer

Mobile Access

On-Demand Recording

Predictive Dialer

Presentation Streaming

Prioritization

Queue Management

Real-Time Chat

Real-Time Data

Recording

Remote Access/Control

Reporting/Analytics

Reporting & Statistics

Role-Based Permissions

Screen Sharing

SSL Security

Two-Way Audio & Video

Unified Communications

User Management

User Profiles

Video Call Recording

Video Conferencing

Voice Mail

VoIP

VoIP Connection

Some reviewers find MiVoice Business Solution competitively priced with many features included, and users say it helps reduce communication costs. However, some users report high licensing, support, and upgrade costs, and reviewers indicate expensive contracts and maintenance.

Value for money

Reviews for MiVoice Business Solution come from a wide variety of industries, including management consulting (12% of reviewers), electrical/electronic manufacturing (9%), and transportation/trucking/railroad (6%). The most frequent use case for MiVoice Business Solution cited by reviewers is telephony (42% of reviewers).

Proprietary

MiVoice Business Solution

Web-based

Android

iPad

iPhone

Windows

Telephony

Entry

Premier

Elite

Frequent technical disruptions

Business Development Manager

If there is a data outage in the clusters within the data centers outage issues can be an issue.

63% of reviewers feel negative about Bugs and Issues. Some users report recurring outages, connectivity problems, and software crashes, particularly after updates or during data center disruptions. Reviewers indicate that issues like call routing failures, login delays, and the need for frequent reboots disrupt daily operations. They say that problems with staying connected, especially outside the company network, and compatibility issues with updates (such as Java) are common frustrations. Some reviewers feel that these technical difficulties can lead to significant downtime, making it challenging to maintain productivity.

Streamlined phone system setup

100% of reviewers feel positive about Phone Setup. Reviewers appreciate that assigning new users and configuring phones is straightforward, making it easy to manage changes as staff turnover occurs. Some users say the interface for managing phone options is user-friendly, allowing them to control features like call forwarding and softphone access without technical expertise. They find the process of setting up the system and making adjustments pain-free, which helps organizations adapt quickly. Users indicate that the flexibility and simplicity of the setup process save time and reduce the need for specialized support.

Intuitive and accessible experience

86% of reviewers feel positive about Ease of Use. Users think the software is user-friendly and simple to navigate, with a clear interface that makes daily tasks efficient. Some reviewers find that even those without technical backgrounds can manage system administration, which they say is a significant advantage. They appreciate that customization and reporting are straightforward, and the platform supports flexible work arrangements, including remote access. Reviewers indicate that making changes or managing devices is uncomplicated, and they value how the software streamlines business operations and saves time.

telecom

Fit in and our vendor (installer) was able to setup decently quick to replace old system and move most things over without much pain.

pricing was high and lots of different licenses that we thought were included for specific items.

We were able to transition from an audio-only platform to one that relied on video, which was one of our department's yearly goals.

We were able to communicate with over 50 people as a result and deliver our monthly initiatives.

We discovered that the MiTeam Meeting program missed some features we wanted to utilize frequently.

We were able to interact in person with our participants, who we don't often get to "see."

The video-based distribution technology we used, MiTeam, performed successfully.

IT Admin

Backend setup and customization is a bit more cumbersome that other software used in the past.

For the most part the system is fairly reliable and integrates well with other software Apps and is very affordable with great endpoint devices

Tech Support Specialist

We have noticed that if you do not log out regularly, the sound quality degrades.

Sales/Marketing/Admin

We had more trouble with it than you can imagine.  

When you using the soft phone app we have several issues.

Manager

The Micloud reports and daily statistics features are very good.

Office Manager

This software has enabled our office to work remotely during the pandemic and to remain productive.

Senior Data Analyst

This allows me to keep using my office phone number while working remotely.

Registration and Records Assistant

Additionally, calls sometimes come through late and I will be unable to answer the call in time.  

I have tried to chat several times and either the agents don't know how to solve the problem or I keep getting kicked off the chat.

Sales Manager

I have experienced a number of problems when using MiCollab, particularly the app on my iPhone 8.

The web interface is could use some more work as well.

Talib Jetha

I don't like that the software has so many issues with our other tools and VPN

Assistant Controller 

I sometimes have issues connecting or showing that I am online.

My overall experience with MiCollab has been decent. If a few features can be fixed, the product would be excellent.

To be fair, I’m not sure if this is related to the software on my implementation of it though.  

We have had the phone system for quite a few years and have not had much difficulty with it when we had it.

I also enjoy exploring new features when I have time.

I liked the ease of use and user friendly interface the most.

Features

Bugs and Issues

Ease of Use

Pricing

Video Transition

Chat and Messaging

Customer Support

Call Management

Phone System

Vendor Support

Mid-size Business

Large Enterprises

Small Business

Some reviewers find MiVoice Business Solution competitively priced, offering a wide range of features and integrations at a lower total cost of ownership, with many functionalities included out of the box. Users think the system is affordable, easy to implement, and helps reduce monthly communication costs. However, some users report high licensing, support, and upgrade costs, with concerns about expensive contracts and limited flexibility. Reviewers indicate that ongoing maintenance and implementation can be costly, and some feel the pricing is not competitive, especially for smaller businesses or those with limited IT resources.

Mitel Networks

Microsoft Teams

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Zoom Workplace

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Google Meet

Google Meet is a video conferencing platform for teams to communicate via messaging, voice, and video. Features include high-definition video and audio conferencing for up to 100 participants, multi-device chat sync, stored chat history, real-time captions, meeting recording function, and more.

Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Alerts/Notifications

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Call Logging

Call Queues

Call Recording

Call Screening

Call Tracking Metrics

Employee Directory

Multi-Channel Communication

Online Voice Transmission

SIP Trunking

SMS Messaging

Virtual Call Center

Voicemail Transcription

Reviews for Zoom Phone come from a wide variety of industries, including computer software (7% of reviewers), education management (7%), and information technology and services (6%). The most frequent use case for Zoom Phone cited by reviewers is online meetings (75% of reviewers).

Users and use cases

Zoom Phone is a business phone systems program with key features that include mobile access, access controls and permissions, video conferencing, alerts and notifications, call recording, and more.

Zoom Phone

Linux

Chromebook

Google Voice

8x8 Work

Webex Suite

RingEX

Ooma Office

CloudTalk

CallHippo

US and Canada Metered

US and Canada Unlimited

Global Select

HR Director

Somehow when you use the zoom phone with Tmobile phones, you have to connect a different way or you get charged per minute.

Information Technology Intern

There was a tiny learning curve when compared to Zoom Video Calls however it was nothing the documentation couldn't help with.

Since last year, I've been using Zoom for both work meetings and online classes, and I really enjoy how it doesn't take up a lot of phone storage and allows you to utilise it from anywhere.

Content Writer

My communications are now safe, secure and effective with Zoom Phone because it supports inbound and outbound calling through the public switched telephone network.

Administration

Sometimes it takes a little bit to load especially if you don’t have it preset up prior to starting.

Software Engineer

The mobile app keeps asking me to turn on location services, which I don't want to do because it drains the battery on my phone.

HR Assistant

I like being able to change my availability and out-of-office status with the app in the background options.

Marketing Executive

What I like least about Zoom Phone is its limited features in the basic plan because some advanced features, like analytics, are not available.

photographer

You Can make it kind of direct group call (even if you want to make them reserve a spot before they start call or chat)

Additionally, not a complaint, but Zoom can try to do a better job of filtering out spam or junk calls.

Coach and owner

Convenient way for me to jump on calls & meetings on the go with all the features and quality of the desktop version.

Sr Customer Service Rep

Zoom Phone is a reliable, user-friendly cloud-based phone system.

I did not use the background options but they worked well.

MBBS

Also, if my internet connection isn’t strong enough, the call quality drops, and it’s hard to hear clearly.

Slow to non-existent follow-ups from support.

MiVoice Business Solution vs Zoom Phone Comparison (2026)

MiVoice Business Solution

Zoom Phone

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives