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MiVoice Business Solution
5
135
4
96
3
38
2
10
1
4
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered communications solutions for all industries
Table of Contents
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MiVoice Business Solution - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: July 2026
MiVoice Business Solution overview
Based on 283 verified user reviews
What is MiVoice Business Solution?
Reviews for MiVoice Business Solution come from a wide variety of industries, including management consulting (12% of reviewers), electrical/electronic manufacturing (9%), and transportation/trucking/railroad (6%). The most frequent use case for MiVoice Business Solution cited by reviewers is telephony (42% of reviewers).
What do users say about MiVoice Business Solution pricing?
Some reviewers find MiVoice Business Solution competitively priced with many features included, and users say it helps reduce communication costs. However, some users report high licensing, support, and upgrade costs, and reviewers indicate expensive contracts and maintenance.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Features
Ease of Use
Pricing
Bugs and Issues
Call Management
Frequent technical disruptions
MiVoice Business Solution’s user interface
MiVoice Business Solution review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.8
Features
4.2
Ease of use
4.1
Customer support
3.9
Reviews sentiment
What do users say about MiVoice Business Solution?
Reviewers indicate MiVoice Business Solution offers flexible call management, strong integration with other software, and useful features like voicemail-to-email and remote access. They find the phone system reliable for daily operations, with easy setup and administration, and appreciate the range of available hardware and software options. Many say the interface is straightforward, and customization is possible for various business needs.
Some report issues with bugs, outages, and occasional glitches, especially after updates or with internet connectivity. They feel customer support can be slow or inconsistent, and mention the pricing is often high compared to alternatives, with extra costs for advanced features and support.
Select to learn more
Who uses MiVoice Business Solution?
Based on 283 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
MiVoice Business Solution's key features
Most critical features, based on insights from MiVoice Business Solution users:
All MiVoice Business Solution features
Features rating:
MiVoice Business Solution alternatives
MiVoice Business Solution
Starting from
4.11
/user
Per month
3CX
Starting from
350
Per year
RingEX
Starting from
30
/user
Per month
Nextiva
Starting from
25
/user
Per month
MiVoice Business Solution pricing
Pricing plans
Pricing details:
User opinions about MiVoice Business Solution price and value
Value for money rating:
Of 24 reviews that provide robust commentary on MiVoice Business Solution's price and value, mention it in a positive light.
Some reviewers find MiVoice Business Solution competitively priced, offering a wide range of features and integrations at a lower total cost of ownership, with many functionalities included out of the box. Users think the system is affordable, easy to implement, and helps reduce monthly communication costs. However, some users report high licensing, support, and upgrade costs, with concerns about expensive contracts and limited flexibility. Reviewers indicate that ongoing maintenance and implementation can be costly, and some feel the pricing is not competitive, especially for smaller businesses or those with limited IT resources.
, and
MiVoice Business Solution integrations (1)
Integrations rated by users
We looked at 283 user reviews to identify which products are mentioned as MiVoice Business Solution integrations and how users feel about them.
Integration rating: 4.0 (1)
“Why is the integration with "Microsoft Teams" important?”
Vishnu V.
Manager, Technology Services
MiVoice Business Solution customer support
What do users say about MiVoice Business Solution customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of MiVoice Business Solution customer support.
A number of users highlight fast, efficient, and friendly customer support when issues arise.
Multiple users mention the support team is responsive and provides helpful information to resolve problems.
A number of users report long hold times, slow resolution, and frequent unavailability from the support team.
Support options
Training options
To see what individual users say about MiVoice Business Solution's customer support, check out the review snippets below.
“Shoretel has decent support and this product makes things easy for our company.”
Amber G.
Tier 1 Service Desk
“We had been using polling in the previous program, but MiTeam did not support it.”
Pie O.
Premium Support
MiVoice Business Solution FAQs
Q. What is MiVoice Business Solution used for?
MiVoice Business provides your organization with a 360 degree communications, collaboration, and customer experience solution. An open, AI-powered unified communications platform that integrates easily into your IT stack, MiVoice Business includes all of the capabilities demanded by small, medium, and large organizations across all industries. With the industry's most flexible deployment options, you choose whether to deploy your MiVoice Business on your premises on a Mitel hardware controller, virtually in your private cloud datacenter, in your public cloud instance, or deploy using a hybrid model. The entire solution can be purchased with traditional CapEx perpetual licensing or using an OpEx subscription payment model. You choose the purchasing model that best fits your business. MiVoice Business subscription licensing makes your budgeting more predictable and reduces upfront communications cost with the flexibility of monthly recurring payments. You choose whether you want an on-premises system, deploy in a public or private cloud, or combine on-site gateways with a cloud-based deployment. You choose when you want updates and which user levels you want with the flexibility to mix and match user profiles with telephony, collaboration and customer experience features that each of your employees require for their individual roles. Increase/decrease the number of seats to meet the changing demands on your business. All seat plans include full business telephony features, software updates, and 24/7 customer support.
Q. Does MiVoice Business Solution support mobile devices?
MiVoice Business Solution supports the following devices:
Android, iPad, iPhone
Q. What level of support does MiVoice Business Solution offer?
MiVoice Business Solution offers the following support options:
24/7 (Live rep), Chat, Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk