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MiVoice Business
5
135
4
96
3
38
2
10
1
4
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered communications solutions for all industries
Table of Contents
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MiVoice Business - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
MiVoice Business overview
Based on 283 verified user reviews
What is MiVoice Business?
Reviews for MiVoice Business Solution come from a wide variety of industries, including management consulting (12% of reviewers), electrical/electronic manufacturing (9%), and transportation/trucking/railroad (6%). The most frequent use case for MiVoice Business Solution cited by reviewers is telephony (42% of reviewers).
What do users say about MiVoice Business pricing?
Some reviewers find MiVoice Business Solution competitively priced with many features included, and users say it helps reduce communication costs. However, some users report high licensing, support, and upgrade costs, and reviewers indicate expensive contracts and maintenance.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Features
Ease of Use
Pricing
Bugs and Issues
Call Management
Frequent technical disruptions
MiVoice Business’s user interface
MiVoice Business reviews
Overall rating
4.2
/5
283
Positive reviews
61
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.61/10
5
4
3
2
1
135
96
38
10
4
david g.
telecom
david g.
telecom
Pie O.
Premium Support
Pie O.
Premium Support
Pie O.
Premium Support
Mark R.
Business Development Manager
Who uses MiVoice Business?
Based on 283 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
MiVoice Business's key features
Most critical features, based on insights from MiVoice Business users:
All MiVoice Business features
Features rating:
MiVoice Business alternatives
MiVoice Business
Starting from
4.11
/user
Per month
3CX
Starting from
350
Per year
Bitrix24
Starting from
69
Per month
JustCall
Starting from
29
/user
Per month
MiVoice Business pricing
Pricing plans
Pricing details:
User opinions about MiVoice Business price and value
Value for money rating:
Of 24 reviews that provide robust commentary on MiVoice Business's price and value, mention it in a positive light.
Some reviewers find MiVoice Business Solution competitively priced, offering a wide range of features and integrations at a lower total cost of ownership, with many functionalities included out of the box. Users think the system is affordable, easy to implement, and helps reduce monthly communication costs. However, some users report high licensing, support, and upgrade costs, with concerns about expensive contracts and limited flexibility. Reviewers indicate that ongoing maintenance and implementation can be costly, and some feel the pricing is not competitive, especially for smaller businesses or those with limited IT resources.
, and
MiVoice Business integrations (0)
Integrations rated by users
We looked at 283 user reviews to identify which products are mentioned as MiVoice Business integrations and how users feel about them.
Integration rating: 4.0 (1)
MiVoice Business customer support
What do users say about MiVoice Business customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of MiVoice Business customer support.
A number of users highlight fast, efficient, and friendly customer support when issues arise.
Multiple users mention the support team is responsive and provides helpful information to resolve problems.
A number of users report long hold times, slow resolution, and frequent unavailability from the support team.
Support options
Training options
To see what individual users say about MiVoice Business's customer support, check out the review snippets below.
“Shoretel has decent support and this product makes things easy for our company.”
Amber G.
Tier 1 Service Desk
“We had been using polling in the previous program, but MiTeam did not support it.”
Pie O.
Premium Support
MiVoice Business FAQs
MiVoice Business has the following typical customers:
Mid-size Business, Large Enterprises, Small Business
These products have better value for money
Q. What is MiVoice Business used for?
MiVoice Business provides your organization with a 360 degree communications, collaboration, and customer experience solution. An open, AI-powered unified communications platform that integrates easily into your IT stack, MiVoice Business includes all of the capabilities demanded by small, medium, and large organizations across all industries. With the industry's most flexible deployment options, you choose whether to deploy your MiVoice Business on your premises on a Mitel hardware controller, virtually in your private cloud datacenter, in your public cloud instance, or deploy using a hybrid model. The entire solution can be purchased with traditional CapEx perpetual licensing or using an OpEx subscription payment model. You choose the purchasing model that best fits your business. MiVoice Business subscription licensing makes your budgeting more predictable and reduces upfront communications cost with the flexibility of monthly recurring payments. You choose whether you want an on-premises system, deploy in a public or private cloud, or combine on-site gateways with a cloud-based deployment. You choose when you want updates and which user levels you want with the flexibility to mix and match user profiles with telephony, collaboration and customer experience features that each of your employees require for their individual roles. Increase/decrease the number of seats to meet the changing demands on your business. All seat plans include full business telephony features, software updates, and 24/7 customer support.
Q. Does MiVoice Business support mobile devices?
MiVoice Business supports the following devices:
Android, iPad, iPhone
Q. What level of support does MiVoice Business offer?
MiVoice Business offers the following support options:
24/7 (Live rep), Chat, Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk
