MiVoice Business Solution vs 8x8 Work

Zoom Workplace

RingEX

Vonage Business Communications

Cisco Unified Communications Manager

FluentStream

Compare MiVoice Business Solution and 8x8 Work based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Designed to meet the needs of small and mid-sized businesses, FluentStream simplifies business communication with cloud calling, system administration tools, analytics, mobile apps, and more. 

Tried FluentStream and loved it? Let us know! 


Cisco Unified Communications Manager (formerly CallManager) helps businesses connect and collaborate with teams via IP telephony, voice & video calling, messaging, and more. The activation code onboarding functionality lets users create phone records without a phone’s MAC address.

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

MiVoice Business delivers a full communications solution with business phone features, chat and video messaging, audio and video conferencing, collaboration, and AI-integrated contact center capabilities that enables faster and more effective communications.

Access Controls/Permissions

Activity Tracking

Alerts/Escalation

Archiving & Retention

Audio Calls

Audio/Video Conferencing

Audio/Video Recording

Automated Attendant

Call Center Management

Call Conferencing

Call List Management

Call Monitoring

Call Routing

Call Scheduling

Call Tracking

Call Transfer

Caller ID

Chat/Messaging

Collaboration Tools

Computer Telephony Integration

Conferencing

Contact Management

Email Management

File Sharing

Live Chat

Manual Dialer

Mobile Access

On-Demand Recording

Predictive Dialer

Presentation Streaming

Prioritization

Queue Management

Real-Time Chat

Real-Time Data

Recording

Remote Access/Control

Reporting & Statistics

Reporting/Analytics

Role-Based Permissions

Screen Sharing

SSL Security

Two-Way Audio & Video

Unified Communications

User Management

User Profiles

Video Call Recording

Video Conferencing

Voice Mail

VoIP

VoIP Connection

MiVoice Business Solution

Android

Web-based

Windows

iPad

iPhone

Executive Assistant

I love the functionality to communicate effectively across platforms, and the overall install process for the entire office was quick and seamless.

Contact Center Agent

I like the ease of use and it connects instantly. I like how it gives us options to break, without having to log out and the timer helps me know how long i have been on my break or lunch break.

They have great service availability and monitoring. The customer support line is superb.

Senior Project Manager

The functionality is superb and allows our remote workforce to use their machines like a telephone and reduces costs associated with connected devices.

Business and Technology Manager

For a while our internet here was up and down constantly and it made our VoIP experience very poor. Hard to maintain in-house so we pay a certified dealer to handle our support.

Admissions Counselor 

Easy to use interface, call routing, integration with outlook, easier software that helps you export your call list. It is stable, reliable, and gets the job done.

The current release cannot read our Outlook contacts thus making it very painful. The problem is that they still don't have a fix after 8 months.

Supervisor

System is till a little glitch. The volume is horrible as can barely hear the customers when speaking to them on the phone.

The voice quality and the features like conference, Call transfer, Call hold, Screen share.

Assistant Account Manager

I forget which phone system provider we were with before but Shoretel is definitely much better. The phone has more features which helps me perform my work functions more efficiently.

Analyst

Great, will continue to use regularly from both desktop and mobile.

drafter

Customer support is minimal. Getting to voicemail is a pain.

Talib Jetha

The integration was brilliant but the feature I like the best is the ability to call a number just by clicking on a phone number that has been recognised in Google Chrome by the Chrome extension.

artist 

I had a great time with this software I don't am even going to stop using it now.

Director of Online Operations

The monthly cost of shortel sky would be my biggest complaint. There are plenty other voip systems that cost less but I guess at the end of the day, you get what you pay for.

Senior Data Analyst

This is a straightforward softphone solution allowing me to work remotely. It is simple enough to customize to my needs.

CISO

You will also notice Mitel has acquired ShoreTel, but same high quality software and hardware support available.

VP of Operations

Needless to say he is no longer doing sales for shoretel.

MiVoice Business Solution screenshot

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Activity Dashboard

Alerts/Notifications

Auto-Dialer

Automatic Call Distribution

Calendar Management

Call Disposition

Call Logging

Call Queues

Call Recording

Call Reporting

Call Screening

Call Scripting

Call Tagging

Call Transcription

Callback Scheduling

Campaign Management

Communication Management

Contact Database

Customizable Caller ID

Customizable Reports

Electronic Faxes

Employee Directory

Event Triggered Actions

Fax Management

File Transfer

For Cloud Phone Systems

Group Messaging

Interaction Tracking

Meeting Management

Monitoring

Multi-Channel Communication

Multi-User Collaboration

Online Voice Transmission

Performance Metrics

Purchasing & Receiving

Real-Time Analytics

Real-Time Monitoring

Real-Time Reporting

Real-Time Updates

Ring Groups

Scheduled Recording

Single Sign On

SIP Trunking

SMS Messaging

Task Management

Text to Speech

Third-Party Integrations

Trend Analysis

Virtual Backgrounds

Virtual Call Center

Virtual Extensions

Virtual Voicemail

Voicemail Transcription

8x8 Work

The seamless integration between the VOIP handsets and mobile app has been great. Call quality has always been clear.

Customer Success Manager

Works great on mobile and desktop. The call quality was overall consistently good and it did integrate with Salesforce.

Office Lead

Very pleased with the overall experience, 8x8 is an amazing tool for Contact Center and call-driven interactions, keep in mind you will still need a softphone  software to sync it with.

It is excellent for small businesses who don't want to have a landline physical phone or who like to move around with their laptop and not run to the phone every time it rings.

Easy to use, easy to install, the Customer Service reps are Great. It is priced competitively compared to most of the competition.

Legal Analyst

Ease of mobility so I can take calls from ANYWHERE. Love that I can take call from desk phone, app on my mobile or thru app on computer- whichever is most convenient at the time.

Founder & CEO

Obviously a cheap off-shore call center. I tried their support chat last time and it was worse - on hold forever and huge delay between replies while they obviously worked other chats.

Operations Manager 

We absolutely love 8x8 virtual office, we do not see a world where we would switch to a different phone software. If you are looking for a seamless phone software look no further.

Director of Product Management

It has a variety of useful features: record of voice mail messages, send voice messages through email, answer the phone through the app. And it is easy to install, easy to use.

Couple times I had a problem with people who called me in. They told me they could not hear me.

Terrible quality for seemingly no reason. Setting up a new phone is a real task when you have centers in other cities/states.

Network Administrator

Especially lately it seems that there have been more and more bugs in the desktop app. Notifications haven't been showing up for call queues on time causing us to miss calls.

The benefits are quite simple. You can have the app downloaded on a device and be mobile while not having to use a cell number.

General Manager

Replying to that email us in touch with a person in the cancellation department who had no clue about what had transpired earlier.

Owner

Easy to use, dependable, and administering the system is one of the simplest I have done.

Vice President, Sales

I have used 8x8 with a previous company and the service was solid so I thought it would be a good fit here. It wasn't and the customer service and support was about as bad as it gets.

MiVoice Business Solution vs 8x8 Work Comparison (2026)

MiVoice Business Solution

8x8 Work

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives