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8x8 Work

Integrated contact center, voice, chat, video, and APIs

Table of Contents

Is this product right for your business?

Find out with a

8x8 Work - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: September 2026

8x8 Work overview

Based on 309 verified user reviews

What is 8x8 Work?

Reviews for 8x8 Work come from a wide variety of industries, including Information Technology and Services (9% of reviewers), Computer Software (9%), and Hospital & Health Care (8%). The most frequent use case for 8x8 Work cited by reviewers is business phone systems (63% of reviewers).

What do users say about 8x8 Work pricing?

Some users report that 8x8 Work offers competitive pricing and appreciate the flexible payment options. Reviewers indicate the features help reduce VOIP expenses, but some users say costs rise for larger teams or advanced features.

Starting price

24per user /
per month

Alternatives

with better value for money

Pros & Cons

Mobile Phones

Phone Calls

User Management

Technical Support

Credit Card Charges

Call Quality

8x8 Work’s user interface

Ease of use rating:

4.1

(309)

8x8 Work reviews

Overall rating

4.1

309

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.58/10

Rating distribution

131

107

Pros

“We have multiple offices and stakeholders across the world, and with remote working, this is so much easier than giving people desk phones or mobiles.”

Stephanie R.

HR Manager

“I liked the closed caption for video since I have a hearing impairment and often have a hard time undertsanding others on calls and video meetings.”

Sarah F.

CEO

“At the corporate level (where I am), we have 8x8 on our computers, and we do not need desktop phones (it's all through the computer), which is nice.”

Britta B.

Senior Marketing Coordinator

Cons

“Also the recorded calls don't have call sentiment and analytics to match competitor software.”

Arne G.

Sales

“Support at times doesn't follow instructions such as requesting email response on an issue and they will call multiple times even after business hours. If reselling the product and you contact support for an issue with a user in that company, they will contact whoever entered the ticket and not the person with issue even if indicating to contact that user with the issue.”

Cris L.

Owner

“We have physical phones as well and I find that the techs are not really sure how to solve the issues and we spend alot of time as they research how to correct the issue.”

Jennifer B.

Collections Specialist and IT

Who uses 8x8 Work?

Based on 309 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Wholesale

Construction

Computer & Network Security

Building Materials

Others

Use cases

Business Phone Systems

VoIP

Call Recording

Telephony

IVR

8x8 Work's key features

Most critical features, based on insights from 8x8 Work users:

Mobile access

4.5

(39)

Call routing

4.2

(42)

Automated attendant

5.0

(1)

Call logging

4.5

(6)

Call recording

3.9

(17)

Auto-Dialer

5.0

(1)

Virtual Call Center

4.1

(8)

Call monitoring

5.0

(2)

All 8x8 Work features

Features rating:

4.1

(309)

Access controls/permissions

3.8

(5)

Activity dashboard

(0)

Activity tracking

5.0

(1)

Alerts/Notifications

4.5

(21)

API

4.0

(1)

Archiving & retention

3.5

(4)

Auto-Dialer

5.0

(1)

Automated attendant

5.0

(1)

Automatic call distribution

4.3

(4)

Calendar management

(0)

Callback scheduling

(0)

Call center management

4.2

(15)

Call conferencing

(0)

Call disposition

4.3

(3)

Caller id

4.3

(27)

Call list management

4.2

(5)

Call logging

4.5

(6)

Call monitoring

5.0

(2)

Call queues

3.0

(1)

Call recording

3.9

(17)

Call reporting

(0)

Call routing

4.2

(42)

Call screening

3.0

(1)

Call scripting

(0)

Call tagging

5.0

(1)

Call tracking

3.0

(1)

Call transcription

(0)

Call transfer

4.2

(18)

Campaign management

(0)

Chat/Messaging

3.9

(18)

Collaboration tools

5.0

(2)

Communication management

5.0

(3)

Computer telephony integration

4.5

(10)

Conferencing

(0)

Contact database

(0)

Contact management

3.8

(21)

CRM

5.0

(1)

Customizable Caller ID

4.5

(15)

Customizable reports

(0)

Electronic faxes

(0)

Employee directory

5.0

(1)

Event triggered actions

2.0

(1)

Fax Management

5.0

(4)

File sharing

(0)

File transfer

5.0

(1)

For cloud phone systems

(0)

Group messaging

1.0

(1)

Interaction tracking

4.0

(2)

IVR

3.0

(1)

Live chat

(0)

Meeting management

(0)

Mobile access

4.5

(39)

Monitoring

(0)

Multi-Channel communication

5.0

(1)

Multi-User collaboration

(0)

On-Demand recording

4.5

(6)

Online voice transmission

4.4

(16)

PBX

(0)

Performance metrics

(0)

Predictive dialer

2.0

(1)

Purchasing & receiving

3.6

(8)

Queue management

(0)

Real-Time analytics

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time reporting

5.0

(1)

Real-Time updates

(0)

Recording

4.2

(6)

Reporting/Analytics

(0)

Reporting & statistics

4.0

(1)

Ring Groups

5.0

(3)

Role-Based permissions

(0)

Scheduled recording

(0)

Screen sharing

(0)

Single sign on

(0)

SIP trunking

3.0

(1)

SMS messaging

(0)

SSL security

(0)

Task management

(0)

Text to speech

(0)

Third-Party integrations

(0)

Trend analysis

(0)

Two-Way audio & video

5.0

(2)

Unified communications

(0)

Video call recording

(0)

Video conferencing

4.3

(12)

Virtual backgrounds

(0)

Virtual Call Center

4.1

(8)

Virtual Extensions

5.0

(1)

Virtual voicemail

(0)

Voice mail

4.5

(45)

Voicemail transcription

(0)

VoIP

(0)

VoIP connection

4.4

(10)

8x8 Work alternatives

8x8 Work

4.1

(309)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.1

Value for Money

3.9

Customer Support

3.7

Ultatel Cloud Business Phone System

4.7

(41)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.8

Customer Support

4.9

800.com

4.7

(361)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.6

Customer Support

4.7

Ringover

4.7

(885)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.5

Customer Support

4.6

8x8 Work pricing

Value for money rating:

3.9

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

X2

/user

Per month

Features included:

99.999% Uptime
Business SMS/MMS
Integration With Microsoft Teams
Integration With Slack
Team Messaging
Unlimited Voice Calls to 14 Countries
Video Meeting With up to 500 People

X4

/user

Per month

Features included:

8x8 Front Desk for Receptionists and Operators
Monitor Whisper and Barge
Supervisor Analytics
Unlimited Voice Calling With 48 Countries

X6

/user

Per month

Features included:

Call Recording
Chat
CRM
CX Journey Mapping
IVR
Reporting and Analytics
Skill-Based Routing
Video and Audio Conferencing

X7

110

/user

Per month

Features included:

Chat
Co-Browse
Email
SMS
Social Media

X8

140

/user

Per month

Features included:

Quality Management
Real-Time Multi-Screen Monitoring
Screen-Recording
Speech Analytics

User opinions about 8x8 Work price and value

Value for money rating:

3.9

(309)

To see what individual users think of 8x8 Work's price and value, check out the review snippets below.

“We have multiple offices and stakeholders across the world, and with remote working, this is so much easier than giving people desk phones or mobiles.”

Stephanie R.

HR Manager

“I liked the closed caption for video since I have a hearing impairment and often have a hard time undertsanding others on calls and video meetings.”

Sarah F.

CEO

8x8 Work integrations (11)

Integrations rated by users

We looked at 309 user reviews to identify which products are mentioned as 8x8 Work integrations and how users feel about them.

Microsoft Outlook

Integration rating: 3.0 (2)

Microsoft Teams

Integration rating: 3.5 (2)

Salesforce Sales Cloud

Integration rating: 4.5 (2)

Salesforce Service Cloud

Integration rating: 5.0 (1)

Claris FileMaker

Integration rating: 2.0 (1)

Dynamics 365

Integration rating: 3.0 (1)

“Die Integration mit Dynamics 365 sorgt für einen nahtlosen Datenaustausch zwischen Instandhaltung und Unternehmensprozessen. Dadurch werden Stammdaten aktuell gehalten, Prozesse vereinfacht und Doppelarbeit vermieden.”

Daniel D.

Instandhaltungs koordintor

8x8 Work customer support

What do users say about 8x8 Work customer support?

Customer support rating:

3.7

We analyzed verified user reviews to identify positive and negative aspects of 8x8 Work customer support.

A number of users found customer support helpful, responsive, and willing to go above and beyond to resolve issues.

Multiple users appreciated the friendly and knowledgeable support team, noting positive experiences over several years.

A fair number of users reported slow response times, difficulty reaching support, and unresolved issues.

Multiple users were frustrated by offshore support, poor communication, and frequent changes in support contacts.

Support options

24/7 (live rep)

Chat

Email/help desk

Faqs/forum

Knowledge base

Phone support

Training options

Webinars

In person

Documentation

Live online

Videos

To see what individual users say about 8x8 Work's customer support, check out the review snippets below.

“Their customer service was extremely helpful and very nice”

Thomas F.

System Engineer

“We have used 8x8 for over 5 years now, customer service has always been super helpful if we ever had any issues or questions.”

Ashley D.

Operations Manager

“Customer service could be better... hard to get in touch with people and get problems solved”

Jesse D.

Managing Partner

“Not really a con but the biggest complaint is the notifications of service outages, which seems to happen frequently”

Shane C.

Systems Administrator

8x8 Work FAQs

Q. Who are the typical users of 8x8 Work?

8x8 Work has the following typical customers:
Small Business, Large Enterprises, Mid-size Business

These products have better value for money

Q. What is 8x8 Work used for?

8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows, and global coverage.

Q. Does 8x8 Work support mobile devices?

8x8 Work supports the following devices:
Android, iPhone, iPad

Q. What level of support does 8x8 Work offer?

8x8 Work offers the following support options:
24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support