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8x8 Work
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Integrated contact center, voice, chat, video, and APIs
Table of Contents
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8x8 Work - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
8x8 Work overview
What is 8x8 Work?
8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows, and global coverage.
Who uses 8x8 Work?
Reviews for 8x8 Work come from a wide variety of industries, including Information Technology and Services (9% of reviewers), Computer Software (9%), and Hospital & Health Care (8%). The most frequent use case for 8x8 Work cited by reviewers is business phone systems (63% of reviewers).
What do users say about 8x8 Work pricing?
Some users say 8x8 Work offers competitive pricing and cost savings, especially for small businesses. Reviewers indicate the features are robust for the price, but some users report high costs for certain features and expensive scaling.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Intuitiveness
Mobility
Versatility
Assistance
Stability
Affordability
8x8 Work’s user interface
8x8 Work pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
4.1
Ease of use
4.1
Customer support
3.7
Reviews sentiment
What do users say about 8x8 Work?
Users report that 8x8 Work offers flexibility for making and receiving calls across devices, remote access, and useful voicemail features. They appreciate its ease of use, intuitive interface, and the ability to manage communications from anywhere, which helps with business continuity and team collaboration. They find pricing reasonable for small businesses, with cost savings compared to traditional systems. Some say messaging and text features are helpful for daily workflow.
Reviewers indicate that frequent bugs, glitches, and software crashes disrupt their experience, especially on desktop and mobile apps. They feel customer support is slow and inconsistent, and note issues with notifications, call quality, and scaling for larger organizations.
Select to learn more
Who uses 8x8 Work?
Based on 309 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
8x8 Work's key features
Most critical features, based on insights from 8x8 Work users:
All 8x8 Work features
Features rating:
8x8 Work awards
8x8 Work alternatives
8x8 Work
Starting from
24
/user
Per month
Ultatel Cloud Business Phone System
Starting from
18
Per month
JustCall
Starting from
29
Per month
Zoho Voice
Starting from
34
Per month
8x8 Work pricing
Pricing plans
Pricing details:
User opinions about 8x8 Work price and value
Value for money rating:
Of 44 reviews that provide robust commentary on 8x8 Work's price and value, 70% mention it in a positive light.
Some users say 8x8 Work offers competitive pricing and significant cost savings, especially for small businesses and call centers. Reviewers indicate the product includes numerous features at a reasonable price, and some appreciate the promotional offers for equipment. Some users report that 8x8 Work is a cost-effective solution for growing companies. However, some reviewers feel the pricing can be high compared to competitors, and certain features may incur additional costs. Some users think the value added by higher-tier bundles does not justify the price, and scaling the service can be expensive.
, and
To see what individual users think of 8x8 Work's cost and value, check out the review excerpts below.
Valerie M.
8x8 Work integrations (13)
Integrations rated by users
We looked at 309 user reviews to identify which products are mentioned as 8x8 Work integrations and how users feel about them.
Integration rating: 3.0 (2)
“Voicemails are transcribed and sent through Outlook. The transcriptions are pretty accurate but there is still room for improvement.”
Katja S.
call center ambassador
Integration rating: 3.5 (2)
Other top integrations
8x8 Work customer support
What do users say about 8x8 Work customer support?
Customer support rating:
We analyzed 42 verified user reviews to identify positive and negative aspects of 8x8 Work customer support.
A number of users highlight that customer support is helpful, responsive, and goes above and beyond to resolve issues.
Multiple users appreciate the knowledgeable and friendly support team, making setup and ongoing use easier.
A portion of users report slow response times, difficulty reaching support, and unresolved issues after multiple contacts.
Multiple users mention frustration with offshore support, lack of communication, and frequent changes in support personnel.
Support options
Training options
To see what individual users say about 8x8 Work's customer support, check out the review snippets below.
“The setup was quite simple and when I do have an occasional rare issue, their customer service always exceeded my expectations and went above and beyond to take care of me. ”
Michael S.
Insurance Agent
“We have used 8x8 for over 5 years now, customer service has always been super helpful if we ever had any issues or questions.”
Ashley D.
Operations Manager
“I didn't enjoy that the customer support team took too much time to resolve an issue due to updates on the platform.”
Pompilio G.
Sr Program Manager
8x8 Work FAQs
8x8 Work has the following pricing plans:
Starting from: $24.00/month
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of 8x8 Work?
8x8 Work has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does 8x8 Work support?
8x8 Work supports the following languages:
English
Q. Does 8x8 Work support mobile devices?
8x8 Work supports the following devices:
Android, iPad, iPhone
Q. Does 8x8 Work offer an API?
Yes, 8x8 Work has an API available for use.
Q. What other apps does 8x8 Work integrate with?
8x8 Work integrates with the following applications:
Microsoft Outlook, Gmail, Microsoft Teams, Freshdesk, Slack, ServiceNow, Google Calendar, Copper, HubSpot CRM, Google Chrome, Zendesk Suite
Q. What level of support does 8x8 Work offer?
8x8 Work offers the following support options:
24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
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