GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
How GetApp verifies reviews
GetApp carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
8x8 Work
Integrated contact center, voice, chat, video, and APIs
8x8 Work Pricing, Features, Reviews and Alternatives
8x8 Work FAQs
8x8 Work has the following pricing plans:
Starting from: $24.00/month
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of 8x8 Work?
8x8 Work has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does 8x8 Work support?
8x8 Work supports the following languages:
English
Q. Does 8x8 Work support mobile devices?
8x8 Work supports the following devices:
Android, iPad, iPhone
Q. Does 8x8 Work offer an API?
Yes, 8x8 Work has an API available for use.
Q. What other apps does 8x8 Work integrate with?
8x8 Work integrates with the following applications:
Microsoft Outlook, Gmail, Microsoft Teams, Freshdesk, Slack, ServiceNow, Google Calendar, Copper, HubSpot CRM, Google Chrome, Zendesk Suite
Q. What level of support does 8x8 Work offer?
8x8 Work offers the following support options:
24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
8x8 Work product overview
What is 8x8 Work?
8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows, and global coverage.
Typical customers
Platforms supported
Support options
Training options
Not sure about 8x8 Work? Compare it with a popular alternative
Starting from
24
/user
Per month
Starting from
27
/user
Per month
8x8 Work pricing information
Value for money
3.9
/5
300
Starting from
24
/user
Per month
Pricing options
Value for money contenders
8x8 Work features
Functionality
4.1
/5
300
Total features
94
8 categories
Most valued features by users
Functionality contenders
8x8 Work users reviews
Overall Rating
4.0
/5
300
Positive reviews
76
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.69/10
125
104
41
19
11
Cinthya G.
Office Lead
Anastasia P.
Director of Product Management
Overall rating contenders
Sabrina C.
Office Admin
Health, Wellness and Fitness, 51-200 employees
Review source
Transcript
Sabrina: My name's Sabrina, I'm an office admin. I give 8x8 X Series four stars. And for more reviews...
Anthony "Tony" K.
Used daily for less than 6 months
Review source
Share this review:
We have started a landscape and hardscape business in Houston recently. Just a small family owned organization with big dreams. In researching a phone option, I found 8X8 to be the exact match that we were looking for. The cost was low and keeps us going, but the features are the best. In the world of cellular phones, I have a personalized 8X8 auto-attendant message answering calls, and with a press...
Ease of use, and I can adapt it to my needs whenever I want. The list is long: Record your voice mail message for different situations. Set your auto attendant to direct calls to your employees. Voice mail messages emailed to you. Forward voice mail through email. Make changes through the app or online. Answer your phone thorough the app...You don't have to be in the office to answer the office phone. We have bus, ness cards with one number and let the auto attendant direct the call. Best cost I found for office systems. And you can expand it.
I have found none. The system works great and gives me access to things like voice mail messages emailed to me. So, I can listen to voice mail right then and there. No need to call in and punch numbers to get a voice mail message.
Hillary X.
Nonprofit Organization Management, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
Overall my organization is very happy with 8x8. It gets the job done at an affordable price, which is perfect for my small team.
The text function is gamechanging versus our previous provider. As a nonprofit, it is nice to have the ability to use this as a "personal work" number that people can call/text without having to share my real personal number.
The most difficult thing about 8x8 is the fact that we cannot text groups. We would love the ability to group program participants into a single message.
Hi Hillary, thank you for your feedback, we're pleased to hear you are happy with 8x8. We will pass on your comments about group texting to our product team. Thank you!
Samantha D.
Law Practice, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
Horribly unreliable, inconsistent and no one is responding to our emails. The system its self worked okay without the integration but the inaccurate billing is wild to me.
The ease of use was all that we appreciated of 8x8.
- The fact that they could not integrate as they said they could into Litify. - They were double billing us. Charging us yearly and then monthly and then constantly trying to reimburse and then recharge our cc again. - During this time, I was communicating with 8x8 and it was a slow process, and they decided that they should shut our phones off. I called and they turned them back on saying they saw...
Thomas A.
Insurance, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
It was fine, i've used better but i've used far worse as well.
It mostly works, it does remind me, and i enjoy the ability to set exact times for the reminder.
It makes me reset my password WAY to often, and I also have to get a code to email far to often.
Hi Thomas, thank you for taking the time to leave an honest review, we appreciate your feedback to help us improve.
Shery K.
Warehousing, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
Easy to customise lots of documentation for reference Excellent support
Not being able to purchase licenses directly
Dear Shery, thank you for your feedback. It's great to hear you are having a great experience. Your feedback on purchasing licenses directly is useful and we hope to develop to ability to do so in the future.
© 2010-2024 GetApp. All Rights Reserved.
GetApp is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.