MiVoice Business Solution vs Microsoft Teams

Zoom Workplace

Google Meet

Webex Suite

Cisco Unified Communications Manager

FluentStream

Compare MiVoice Business Solution and Microsoft Teams based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Designed to meet the needs of small and mid-sized businesses, FluentStream simplifies business communication with cloud calling, system administration tools, analytics, mobile apps, and more. 

Tried FluentStream and loved it? Let us know! 


Cisco Unified Communications Manager (formerly CallManager) helps businesses connect and collaborate with teams via IP telephony, voice & video calling, messaging, and more. The activation code onboarding functionality lets users create phone records without a phone’s MAC address.

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

MiVoice Business delivers a full communications solution with business phone features, chat and video messaging, audio and video conferencing, collaboration, and AI-integrated contact center capabilities that enables faster and more effective communications.

Access Controls/Permissions

Activity Tracking

Alerts/Escalation

Archiving & Retention

Audio Calls

Audio/Video Conferencing

Audio/Video Recording

Automated Attendant

Call Center Management

Call Conferencing

Call List Management

Call Monitoring

Call Routing

Call Scheduling

Call Tracking

Call Transfer

Caller ID

Chat/Messaging

Collaboration Tools

Computer Telephony Integration

Conferencing

Contact Management

Email Management

File Sharing

Live Chat

Manual Dialer

Mobile Access

On-Demand Recording

Predictive Dialer

Presentation Streaming

Prioritization

Queue Management

Real-Time Chat

Real-Time Data

Recording

Remote Access/Control

Reporting & Statistics

Reporting/Analytics

Role-Based Permissions

Screen Sharing

SSL Security

Two-Way Audio & Video

Unified Communications

User Management

User Profiles

Video Call Recording

Video Conferencing

Voice Mail

VoIP

VoIP Connection

MiVoice Business Solution

Android

Web-based

Windows

iPad

iPhone

Executive Assistant

I love the functionality to communicate effectively across platforms, and the overall install process for the entire office was quick and seamless.

Contact Center Agent

I like the ease of use and it connects instantly. I like how it gives us options to break, without having to log out and the timer helps me know how long i have been on my break or lunch break.

They have great service availability and monitoring. The customer support line is superb.

Senior Project Manager

The functionality is superb and allows our remote workforce to use their machines like a telephone and reduces costs associated with connected devices.

Business and Technology Manager

For a while our internet here was up and down constantly and it made our VoIP experience very poor. Hard to maintain in-house so we pay a certified dealer to handle our support.

Admissions Counselor 

Easy to use interface, call routing, integration with outlook, easier software that helps you export your call list. It is stable, reliable, and gets the job done.

The current release cannot read our Outlook contacts thus making it very painful. The problem is that they still don't have a fix after 8 months.

Supervisor

System is till a little glitch. The volume is horrible as can barely hear the customers when speaking to them on the phone.

The voice quality and the features like conference, Call transfer, Call hold, Screen share.

Assistant Account Manager

I forget which phone system provider we were with before but Shoretel is definitely much better. The phone has more features which helps me perform my work functions more efficiently.

Analyst

Great, will continue to use regularly from both desktop and mobile.

drafter

Customer support is minimal. Getting to voicemail is a pain.

Talib Jetha

The integration was brilliant but the feature I like the best is the ability to call a number just by clicking on a phone number that has been recognised in Google Chrome by the Chrome extension.

artist 

I had a great time with this software I don't am even going to stop using it now.

Director of Online Operations

The monthly cost of shortel sky would be my biggest complaint. There are plenty other voip systems that cost less but I guess at the end of the day, you get what you pay for.

Senior Data Analyst

This is a straightforward softphone solution allowing me to work remotely. It is simple enough to customize to my needs.

CISO

You will also notice Mitel has acquired ShoreTel, but same high quality software and hardware support available.

VP of Operations

Needless to say he is no longer doing sales for shoretel.

MiVoice Business Solution screenshot

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Google Meet is a video conferencing platform for teams to communicate via messaging, voice, and video. Features include high-definition video and audio conferencing for up to 100 participants, multi-device chat sync, stored chat history, real-time captions, meeting recording function, and more.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

@mentions

Activity Dashboard

Agenda Management

Alerts/Notifications

Annotations

Application Management

Assignment Management

Audio Capture

Auto Framing

Automatic Transcription

Availability Indicator

Backup and Recovery

Calendar Management

Commenting/Notes

Communication Management

Data Import/Export

Desktop/Browser Sharing

Discussions/Forums

Document Management

Document Storage

Email Reminders

Event Management

Event Scheduling

File Management

File Transfer

Host Controls

Interaction Tracking

Meeting Management

Meeting Notes

Microsoft Outlook Integration

Mobile Screen Sharing

Multi-Channel Communication

Multi-Participant Screen Sharing

Multi-User Collaboration

On-Demand Webcasting

Online Voice Transmission

Polls/Voting

Presentation Tools

Presenter Control Management

Private Chat

Project Management

Real Time Screen Sharing

Real-Time Notifications

Real-Time Updates

Screen Capture

Screen Mirroring

Screen Recording

Search/Filter

Social Media Integration

Surveys & Feedback

Tagging

Targeted/Locked Screen Sharing

Task Management

Template Management

Third-Party Integrations

Video Layouts/Views

Video Support

Virtual Backgrounds

Workflow Management

Microsoft Teams

Electrical engineer 

It has been an amazing platform for all our educational needs. This is probably the best product that a university or school can invest in especially during this pandemic situation.

Associate Software Engineer

Overall MS Teams is a very good software with amazing features and amazing customer support.

Claims Technical Specialist

Everything is extremely user friendly, with a nice graphical interface and all the other added integrated features are really a nice bonus too.

When video is being used and when a different background is used and when the person moves it looks very fake and weird.

Customer Support Manager

It has been great for sharing documents, doing presentations and it has been a great tool for keeping up with interdepartmental communication.

IT support

Great platform, user interface is user friendly and easy to follow. Many features like file sharing, wiki and many more which super helpful for every teams on the company.

Senior Medical Representative

I like the great number of functionalities in the software. The amount of security built into the software is relieving.

Production Supervisor

It has bad connection when working remotely. With a team of 30 on one call, we were getting every other word in and it made meeting ineffective.

Senior Software Engineer

Great integration with other working tools such as calendar, email. Great voice quality when calling.

Admissions Counselor

Great organizational opportunity to make a team of contact people per office/department. Love the ability to use other apps with it.

The screen sharing works like a charm, adding multiple to a call is easy and efficient. This will help any organization stay in touch with their employees.

teacher

The most frustrating part is that teams can crash if there are too many people on at once.

Project Manager

It has been pretty good. Kind of brought about by necessity because of COVID, but has made it easier to succeed as a team despite being distanced from one another.

IT Technician 

I use this software almost every hour and it's super easy to use. The fact you can share your screen with someone without needing to be in the call in my eyes is brilliant.

Eneering Documentation Administrator

Microsoft Teams has a user friendly interface and excellent call quality. It was easy for our team to adopt and has been a useful tool since implementation.

Social Media Manager

Threads can become confusing. Replies can get lost in larger messaging groups and conversations confused on the threads layout.

In Conclusion, Microsoft Teams is an impressive option that I rely on due to its capabilities as well as the peace of mind its security provides especially with the price tag it comes with.

MiVoice Business Solution vs Microsoft Teams Comparison (2026)

MiVoice Business Solution

Microsoft Teams

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives