MiVoice Business Solution vs Ooma Office

RingEX

Nextiva

Vonage Business Communications

Cisco Unified Communications Manager

FluentStream

Compare MiVoice Business Solution and Ooma Office based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

VoIP.ms

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Microsoft Teams

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

MiVoice Business delivers a full communications solution with business phone features, chat and video messaging, audio and video conferencing, collaboration, and AI-integrated contact center capabilities that enables faster and more effective communications.

Access Controls/Permissions

Activity Tracking

Alerts/Escalation

Archiving & Retention

Audio Calls

Audio/Video Conferencing

Audio/Video Recording

Automated Attendant

Call Center Management

Call Conferencing

Caller ID

Call List Management

Call Monitoring

Call Routing

Call Scheduling

Call Tracking

Call Transfer

Chat/Messaging

Collaboration Tools

Computer Telephony Integration

Conferencing

Contact Management

Email Management

File Sharing

Live Chat

Manual Dialer

Mobile Access

On-Demand Recording

Predictive Dialer

Presentation Streaming

Prioritization

Queue Management

Real-Time Chat

Real-Time Data

Recording

Remote Access/Control

Reporting/Analytics

Reporting & Statistics

Role-Based Permissions

Screen Sharing

SSL Security

Two-Way Audio & Video

Unified Communications

User Management

User Profiles

Video Call Recording

Video Conferencing

Voice Mail

VoIP

VoIP Connection

Reviewers appreciate the wide range of features and affordable pricing for some organizations, and some users say it helps reduce communication costs. However, some reviewers find licensing, support, and ongoing fees expensive and inflexible for smaller businesses.

Value for money

Reviews for MiVoice Business Solution come from a wide variety of industries, including management consulting (12% of reviewers), electrical/electronic manufacturing (9%), and hospital & health care (6%). The most frequent use case for MiVoice Business Solution cited by reviewers is telephony (42% of reviewers).

MiVoice Business Solution

Web-based

Android

iPad

iPhone

Windows

Basic

telecom

Fit in and our vendor (installer) was able to setup decently quick to replace old system and move most things over without much pain.

pricing was high and lots of different licenses that we thought were included for specific items.

Premium Support

We were able to transition from an audio-only platform to one that relied on video, which was one of our department's yearly goals.

We were able to communicate with over 50 people as a result and deliver our monthly initiatives.

Tech Support Specialist

We have noticed that if you do not log out regularly, the sound quality degrades.

We discovered that the MiTeam Meeting program missed some features we wanted to utilize frequently.

We were able to interact in person with our participants, who we don't often get to "see."

The video-based distribution technology we used, MiTeam, performed successfully.

We had been using polling in the previous program, but MiTeam did not support it.

When you using the soft phone app we have several issues.

Business Development Manager

If there is a data outage in the clusters within the data centers outage issues can be an issue.

Instructional Designer

It also allowed us to see different participants in the mulit-pane format and allowed for the multiple presenters to be front and center when delivering their own content.

IT Admin

Backend setup and customization is a bit more cumbersome that other software used in the past.

For the most part the system is fairly reliable and integrates well with other software Apps and is very affordable with great endpoint devices

With the use of Micollab we were able to send invites with the calendar integration which was efficient and easy for participants to access.

Registration and Records Assistant

Additionally, calls sometimes come through late and I will be unable to answer the call in time.  

Sales/Marketing/Admin

We had more trouble with it than you can imagine.  

I have experienced a number of problems when using MiCollab, particularly the app on my iPhone 8.

It allowed us to go from audio-only to a video-based platform which was part of our yearly department goal.

Talib Jetha

I don't like that the software has so many issues with our other tools and VPN

The screen sharing feature was the most valuable for us as presenters used presentation slides to highlight their content.

Manager

The Micloud reports and daily statistics features are very good.

My overall experience with MiCollab has been decent. If a few features can be fixed, the product would be excellent.

We use polling to gauge audience interest, knowledge and guide how some of the content will be delivered.

To be fair, I’m not sure if this is related to the software on my implementation of it though.  

Office Manager

This software has enabled our office to work remotely during the pandemic and to remain productive.

Senior Data Analyst

This allows me to keep using my office phone number while working remotely.

I also enjoy exploring new features when I have time.

It allowed us to connect "face-to-face" with our participants we rarely get to "see".

VP of Operations

I like the dial from keyboard function rather than dialing phone numbers all day.

Consultant

This is a fully featured solution based on several solutions acquired by Mitel in the last few years.

MiTeam worked well for our video-based delivery solution.

I have tried to chat several times and either the agents don't know how to solve the problem or I keep getting kicked off the chat.

I liked the ease of use and user friendly interface the most.

Sales Manager

Tier 1 Service Desk 

The web interface is could use some more work as well.

Assistant Controller 

I sometimes have issues connecting or showing that I am online.

Financial Counselor

Some people get a lot more rolled calls than others.

We have had the phone system for quite a few years and have not had much difficulty with it when we had it.

Shoretel has decent support and this product makes things easy for our company.

I like that they are up to date on technology.

Chat and Messaging

Video Transition

Call Management

Features

Bugs and Issues

Ease of Use

Vendor Support

Pricing

Customer Support

Phone System

Frequent technical glitches and downtime

63% of reviewers feel negative about Bugs and Issues. Users report experiencing frequent outages, software crashes, and connectivity problems, especially when updates or changes occur. Reviewers indicate that issues like system freezes, login delays, and the need for frequent reboots disrupt their workflow. Some users say the software is sensitive to external factors, such as Java updates or network changes, which can cause unexpected errors. They find that resolving these problems often takes considerable time, and recurring glitches can significantly impact productivity.

Streamlined phone system setup

100% of reviewers feel positive about Phone Setup. Users think the phone system is straightforward to configure and manage, making tasks like assigning new users or modifying lines quick and simple. Reviewers appreciate being able to control phone options, such as forwarding and softphone use, directly from their computers. They indicate that the setup process is pain-free and that the system remains reliable once programmed. Many users say the interface for managing phones is user-friendly, allowing them to handle changes efficiently without needing extensive technical expertise.

Intuitive and user-friendly experience

86% of reviewers feel positive about Ease of Use. Reviewers appreciate that the software is easy to learn, set up, and navigate, even for those without a technical background. They say the interface is clear, straightforward, and customizable, which helps them adapt the system to their needs. Users think the admin controls are simple, and making changes or managing devices is hassle-free. Many indicate that the software saves them time in daily operations and facilitates business processes, with functions and options being easy to find and use.

Mid-size Business

Large Enterprises

Small Business

Reviewers appreciate that MiVoice Business Solution offers a wide range of features, including CRM integration and mobile worker support, at a competitive or affordable price for some organizations. Some users say the system is easy to implement and helps reduce monthly communication costs. However, some reviewers find licensing and support agreements to be expensive, with high implementation and upgrade costs. They indicate that ongoing fees and contract terms can be inflexible and costly, making the solution less appealing for smaller businesses or those with limited budgets. Some users report that the price does not always match the perceived value.

Mitel Networks

Ringover

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

800.com

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

Ooma Office is an award-winning and affordable business VoIP solution for any size business. Pricing starts at $19.95/user/month and there are no contracts. We offer two service plans, designed to suit a variety of business needs.

Alerts/Notifications

Automatic Call Distribution

Call Disposition

Call Logging

Call Recording

Employee Directory

Fax Management

Multi-Channel Communication

Multi-User Collaboration

Online Voice Transmission

SIP Trunking

SMS Messaging

Virtual Call Center

Virtual Voicemail

Voicemail Transcription

Reviews for Ooma Office come from a wide variety of industries, including insurance (6% of reviewers), retail (6%), and hospital & health care (5%). The most frequent use case for Ooma Office cited by reviewers is business phone systems (57% of reviewers).

Users and use cases

Most users consider Ooma Office to deliver strong value for money, citing significant cost savings and a budget-friendly approach for small businesses. Some reviewers find drawbacks in proprietary hardware, extra fees, and occasional billing inconsistencies.

Ooma Office is a business phone systems tool with key features that include mobile access, caller ID, alerts and notifications, call routing, and more.

Ooma Office

Linux

Ooma office

Ooma office Pro

President

It is a better value compared to my local phone company to have multiple phone lines, and they make it easy to manage them on their portal.

They still charge a full $20 if you just need a line for a fax machine that doesn't have any other calling features needed.

Practice Manager

We now do about 40% of our communications with patients via text and this was not something we could do with Ooma.

Agent

The free trial is a complete scam I have used different business calling solutions applications and they would give a 7 day or a 14 day free trial and they do not charge you unless you are fully satisfied with the trial and ready to give payment. With Ooma you have to pay for a $55 activation fee to set up your account (that is non-refundable). How can you claim your company is offering a free trial if you have to pay $55 to use their product.

Senior Partner

The phone number only worked sporadically with the majority of calls getting a disconnect recording which they blamed on the phone company of the caller even though I tested the phone line by calling from another Ooma phone a few times as well as ATT and Verizon all with the same result.

We were able to set up so quickly because these phones are VERY BASIC. If you need robust features, this is not for you.

Dentist

Our phone has been losing internet connection repeatedly and even though our internet speed/latency is beyond what Ooma requires, they still tried to blame the issues on my internet connection (and even told my staff that a jitter time of 1ms should be 5ms, even though the fact is a lower jitter number is desirable not higher).

Owner

Also, when canceling they say they will cancel but not take action and charge you for another month of service and refuse to credit the account.

Physical Therapist operations manager

The VOIP phone service was extremely glitchy, leaving clients unable to reach our team to manage their schedules on more than several occasions over the time period in which we used the product.

It took them over ten hours of calls until they finally admitted to the problem and told me the only option was to take a new phone number after I paid to have literature and website put out with the issued phone number.

Travel consultant

The app which allows you to make calls from your desktop anywhere in the world

Support is easy to reach but sometimes you have to hang up and call back because not everyone in the support department knows what they are doing.

I added 15 different additional phone lines and I was charged $15 per each line even though I was told very clearly by the customer service representative I was not going to be charged anything.

MiVoice Business Solution vs Ooma Office Comparison (2026)

MiVoice Business Solution

Ooma Office

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives