Ooma Office Pricing, Features, Reviews & Comparison of Alternatives

Ooma Office

VoIP-based business phone system solution for small firms

4.09/5 (29 reviews)

Ooma Office overview

Ooma Office is a cloud-based business VoIP solution designed to assist organizations of all sizes in managing calls from anywhere using a web browser or mobile application. The platform allows firms to use their current commercial phone and toll-free numbers or choose a contact number from available area codes to receive calls from new or existing customers.

Key features of Ooma Office include a virtual receptionist, conferencing, extension dialing, music-on-hold, and call transfers. The centralized platform enables users to keep track of voicemails, manage calls, and transfer calls to other users or work extensions. The call blocking module allows teams to perform account-level blacklisting and block individual phone numbers preventing them from calling any company numbers.

Ooma Office allows administrators to automate the routing of inbound calls by creating multi-level virtual receptionists, facilitating efficiency across operations. The ring groups identification module also lets users configure groups to ring multiple agents simultaneously, and skills-based routing ensures that callers are directed to agents who are able to assist them.
www.ooma.com

Pricing

Starting from
$19.95/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Ooma Office screenshot: Create and manage all user accounts and keep them centralized facilitating reception of incoming callsOoma Office FeaturesOoma Office screenshot: Search for extensions by name, type or number to transfer calls or view line statusOoma Office screenshot: Create multi-level virtual receptionists for call routing and managementOoma Office screenshot: Manage extensions and configure types such as virtual receptionist, base station phone port, conference bridge, and more

Ooma Office reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.0
  4.3
  4.1
Jessica McCall

Good for a small business who just needs a phone

Used daily for 2+ years
Reviewed 2018-05-21
Review Source: Capterra

We have used Ooma for several years now and it has served its purpose as our "main" number. Since our office is fairly virtual and we typically deal with customers via email and online meetings, we just needed a phone and Ooma is a good option. Set up was super easy and has been mostly maintenance free. We have customers in both the US and Canada and this service allows calls from both and there is no additional per minute charge when calling Canada. The Virtual assistant, who answers calls when there is no one to take them, was easy to set up and seems to work most of the time. You can create your own recording to answer the calls as well as use the automated voice service.

Read the full review

Joel Willoughby

Not perfect but is reliable

Used daily for less than 6 months
Reviewed 2019-04-23
Review Source: Software Advice

Our biggest problem was getting calls to forward after hours to whoever we wanted. Ooma has a lot of verstility in being able to forward calls to whoever you want when you want so they we a big relief to us since we are service company.

Read the full review

Kaitlyn Murphy

Ooma is great for your office!

Used daily for 2+ years
Reviewed 2019-01-15
Review Source: Capterra

We have used Ooma Office for several years and we love it. As long as you have reliable internet, it's a great option.

Read the full review

Renee Cantwell

VOIP phones and software with a lot of extras

Used daily for less than 6 months
Reviewed 2018-11-28
Review Source: Capterra

Customer service was helpful in assisting us in deciding what service and phones we needed. We had called around to a couple of other services, which didn't want to give us the time of day once they heard we were a small business and only wanted to start with a few lines. Once ordered, the phones were easy to set up. They took about a week to arrive. The software was easy to set up. Visual interface is nice. After about 3 weeks, everything is working reliably. Love that I was able to replace my voice on the answering machine with a professional sounding virtual receptionist that texts to speech exactly what I want her to say, and also gives a lot of forwarding and mailbox options. We were able to upload hold music, so our office sounds much more professional. Forwarding and transferring are easy. I am notified by voicemails via email, and can receive them remotely from my computer. And the price is less than with most similar services. I think that there is also a phone app that you can make calls from, but I haven't tried it yet.

Read the full review

Sharon Bieganski-Negron

I finally found a VOIP service!

Used daily for 1-2 years
Reviewed 2019-06-03
Review Source: Capterra

Create a professional phone greeting and system for clients. Field calls more effectively by utilizing the operator and voice mail options.

Read the full review

Ooma Office pricing

Starting from
$19.95/month
Pricing options
Free trial
Subscription
View Pricing Plans

Ooma Office costs $19.95 per month per user, including one toll free number.

Ooma Office features

Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Conferencing
Instant Messaging
Live / Video Conferencing
SMS Integration

API (140 other apps)
Activity Dashboard (70 other apps)
Automatic Notifications (56 other apps)
CRM Integration (66 other apps)
Call Reporting (54 other apps)
Chat (76 other apps)
Monitoring (57 other apps)
Receiving (52 other apps)
Reporting & Statistics (67 other apps)
Third Party Integration (83 other apps)
Voice Mail (53 other apps)

Additional information for Ooma Office

Key features of Ooma Office

  • 7-Digit Dialing
  • Call Forwarding
  • Call Logs
  • Call Parking
  • Custom Messaging
  • Encryption
  • Extension Dialing
  • Hold Music Management
  • Multi-Device Ring
  • Ring Groups Identification
  • User Portal
  • Virtual Extensions
  • Virtual Fax
  • Virtual Receptionists
  • VoIP
  • Voice Quality Enhancement
  • Voicemail Audio Email Attachments
  • Voicemail Management
View All Features

Benefits

• Ooma Office provides anonymous call rejection (ACR), allowing users to block all incoming calls which do not provide Caller ID information.

• Administrators and receptionists can manage and transfer calls to multiple users through expansion modules, displaying whether the lines are free or busy.

• Ooma Office comes with a call park solution, which enables users to park up to five simultaneous calls on hold for available representatives or extensions to answer them.

• The ring groups module lets incoming phone calls ring extensions of several or all users within sales or customer service departments to reduce the number of unanswered calls.

• Ooma Office enables users to incorporate their own greetings or on-hold music by uploading MP3 or WAV files.