Nextiva vs VICIdial

RingEX

Five9

Vonage Business Communications

800.com

Zoom Phone

charles

Compare Nextiva and VICIdial based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

360 Degree Feedback

Access Controls/Permissions

Activity Dashboard

Agent Interface

AI Copilot

Alerts/Escalation

Alerts/Notifications

Audio Calls

Audio/Video Recording

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Benchmarking

Calendar Management

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Screening

Call Tracking Metrics

Canned Responses

Chat/Messaging

Collaboration Tools

Commenting/Notes

Complaint Monitoring

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Content Management

Customer Experience Management

Customer Surveys

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Drag & Drop

Email Marketing

Employee Coaching Tools

Employee Directory

Employee Recognition

Fax Management

Feedback Management

File Sharing

For Cloud Phone Systems

Gamification

Generative AI

Goal Management

Knowledge Base Management

Live Chat

Live Results Sharing

Mobile Access

Mobile Survey

Monitoring

Multi-Channel Communication

Multi-Channel Distribution

Multi-User Collaboration

Offline Form

Offline Response Collection

Online Polling

Online Voice Transmission

Performance Management

Performance Metrics

Post Scheduling

Predictive Dialer

Proactive Chat

Process/Workflow Automation

Quality Management

Question Library

Queue Management

Real-Time Chat

Real-time Consumer-facing Chat

Reporting/Analytics

Response Validation

Ring Groups

Role-Based Permissions

Screen Sharing

Sentiment Analysis

SIP Trunking

Skip Logic

Social Media Monitoring

SSL Security

Support Audio/Images/Video

Survey Builder

Survey/Poll Management

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Unified Communications

Nextiva

Android

Web-based

Windows

iPad

iPhone

IT Engineer

Overall we're happy that we purchase this camera. It is budget friendly for office like us and it give high quality video and sound.

Director of Coworking

With this phone service I get many "dead line" calls and spam calls. There is no filter I have found to prevent.

Chief Operating Officer

Poor call quality has also likely contributed to irreparable damage to our brand as customer calls are so frequently dropped or missed due to Nextiva’s problematic online platform and phone app.

manager

Just before the porting they misinformed me about the date and and time and the porting was done without my knowledge. First week of the Nextiva phone service was terrible.

The Nextiva app is Awesome Works great. We switched to Nextiva because they offered a better price.

Realtor

The quality of service is unmatched. The app is super easy to use, and keeps me organized.

Principal

The sales and support team were terrific. Price was steady and the equipment they provided was solid.

Our team had trouble logging into Nextiva’s online platform and the call audio was so poor that we couldn’t hear many customers through all of the static.

Software Administer

I love this product and it helped save our business during the Covid-19 lockdowns.

IT Manager

Our phones are solid and adding Analytics was a great addition to our overall service.

Senior Account Manager

I like the quick responsiveness of their "click-to-call" system that's integrated with Salesforce and the ability to chat with other members on the network through the desktop app.

VP of Operations

I like how I have full control over all aspects of the system such as assigning numbers, forwarding, setting business hours, having multiple voicemail greetings, setting up the call flows, etc.

Administrative Supervisor

Nextiva is easy to use and is a significant cost savings over the alternatives.

Great Customer Service for set up of new phones. Account Managers are usually very attentive to your individual needs.

Account Manager Market Enablement

Price made this options a great value. The sales process was fairly quick.

Business Owner

Pricing and features was the first thing I looked at. I like how it's been able to integrate with my CRM.

President

Decent onboarding, good support. Overall decent, just high added fees.

Interface is okay, there are better products our there for less money and a better interface.

Nextiva screenshot: Nextiva customer interaction tracking

Nextiva screenshot: Nextiva messaging

Nextiva screenshot: Nextiva voice set up

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat

Nextiva vs VICIdial Comparison (2026)

Nextiva

VICIdial

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives