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VICIdial Pricing, Features, Reviews and Alternatives
VICIdial product overview
What is VICIdial?
VICIdial is a contact / call center software suite targeting the telephony and communications requirements of every business up to and including enterprise level. Built on an open source platform and boasting a global installation base, VICIdial boasts a full-featured predictive dialer while also functioning as an Automated Call Distribution (ACD) system. Agents are therefore able to predictively or manually call through campaign lists while also handling inbound and outbound calls on a blended basis. From within a single, centralized web-based interface agents can also respond to inbound emails and engage in live customer chat sessions embedded into an existing website via widget. Routing options and queue prioritization rules then ensure that calls and emails are directed to the most qualified agent, with managers able to listen in on agent calls to monitor performance.
Key benefits of using VICIdial
campaign display screens feed back performance also via real time updates.
Typical customers
Platforms supported
Support options
Training options
VICIdial pricing information
Value for money
4.9
/5
252
Starting from
No pricing info
Value for money contenders
VICIdial features
Functionality
4.7
/5
252
Total features
78
7 categories
Functionality contenders
VICIdial users reviews
Overall Rating
4.7
/5
252
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.32/10
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Overall rating contenders
Greg G.
Owner
Construction, 1-10 employees
Review source
Transcript
Greg P.: Hi, I'm Greg. I'm a network administrator and data analyst. I work in the home improvement industry...
John A M.
Verified reviewer
Used daily for 1-2 years
Review source
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It allowed to make my calls with a predictive dialer with all the features you can imagine, eliminate my dependence on land lines, and have a system my agents could log in to locally or remotely.
First that you can download and install and use it completely 100% free, no strings attached. Second, it has every feature you could possibly imagine for dialing solution software and predictive dialers. Third, the reporting is all one 1 screen, there are many reports, inbound, outbound, carrier reports, etc. Fourth, they have a user forum where, and I kid you not, you can post a question or an issue...
I installed VICIdial in March of 2017. It took me a weekend to set up campaigns, upload lists to call, configure a VoIP carrier, and put in the settings I needed for my campaigns. I installed on a Sunday afternoon and started dialing the next day on Monday morning at 9AM. And everything worked! Now it's June of 2018 and I've been using VICIdial for 1 year and 2 months. Although I got everything working...
Thank you for the glowing review!
Rogger F.
Telecommunications, 11-50 employees
Used daily for 2+ years
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At GOSAT we use VICIdial in our contact center for loan sales to a local bank in Brazil, where we integrate it 100% with the bank. We also use VICIdial on clients of different segments in the market: collection, petrol, school, health and etc ...
VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system. We were able to meet all our needs and overcome all challenges using VICIdial.
I know that VICIdial is not for this purpose, what I miss is an integration in the AGC interface (Agent) with WhatsAPP and Facebook messanger. We do this today through other solutions, it would be perfect integrated with VICIdial.
Anonymous Reviewer
Verified reviewer
Pharmaceuticals, 51-200 employees
Used daily for 1-2 years
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We are answering the calls efficiently and effectively. I am able to track agent performance at a high level to monitor performance and efficiency. I have great hope to read the manuals and learn what else I can do with Vici.
Vici is easy to use and contains a significant amount of reporting to track agent efficiency.
The interface is outdated and could use a cosmetic overhaul. some of the reporting is inconsistent. The way abandonment is calculated in the real time main report is by taking dropped calls and dividing it into calls answered. Under inbound daily report it calculates the abandonment correctly by taking dropped calls and dividing it into calls offered. Lacks some of the modern features available in other phone software: After Call Survey, Track short abandoned calls, Forced call backs, Scheduled reporting. In the IVR we can only offer our customers to leave a voicemail with a window prompt instead of allowing them to press a number at any time to leave a vm.
As for the inbound drop-rate, there are configuration changes you can make to have the Real-Time report use all-calls to calculate the drop percentage. The default behavior is to use Answered calls because the vast majority of VICIdial clients use outbound, and taking dropped calls out of Answered calls is a regulatory requirement in most countries. Also, After-Call-Surveys and Force-Scheduled-Callbacks are available as standard features in VICIdial.
Greg P.
Construction, 11-50 employees
Used daily for 2+ years
Review source
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I absolutely love VICIdial, I won't use any other dialer at all
The amount of customization that. you can do, and the sheer power of the dialing platform
It's got quite a learning curve for people to get proficient with it initially. Although once you've mastered the interface and the concepts behind the dialer, it's amazing.
Chris Q.
Telecommunications, 1-10 employees
Used daily for 2+ years
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I am able to run my entire business from this software, its quite remarkable!
I love the API features of this tool and how I can integrate it into other software
The learning curve is a bit steep when you are new to the system
VICIdial FAQs and common questions
Q. What type of pricing plans does VICIdial offer?
VICIdial has the following pricing plans:
Pricing model: Free, Subscription, Open Source
Free Trial: Available
Q. Who are the typical users of VICIdial?
VICIdial has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does VICIdial support?
VICIdial supports the following languages:
Russian, French, Portuguese, Polish, Dutch, Spanish, German, Danish, English, Chinese (Traditional), Italian, Swedish, Japanese
Q. Does VICIdial support mobile devices?
VICIdial supports the following devices:
Android, iPad, iPhone
Q. Does VICIdial offer an API?
Yes, VICIdial has an API available for use.
Q. What other apps does VICIdial integrate with?
VICIdial integrates with the following applications:
Vtiger CRM, Less Annoying CRM, Zoho CRM, Insightly, Convoso, PIMS Dialer, Google Docs, AuguTech, Gmail, Google Workspace, Pipedrive, WordPress, Salesforce Sales Cloud, SugarCRM, Asterisk, Oreka TR, TeamSupport, Mailchimp, Zoiper, eFax Corporate, Qubicles, Zendesk
Q. What level of support does VICIdial offer?
VICIdial offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support
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