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VICIdial
Open source call center software with predictive dialer
(54)
VICIdial has the following pricing plans:
Pricing model: Free, Subscription, Open Source
Free Trial: Available | (No Credit Card required)
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Q. Who are the typical users of VICIdial?
VICIdial has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does VICIdial support?
VICIdial supports the following languages:
Chinese (Traditional), Danish, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish
Q. Does VICIdial support mobile devices?
VICIdial supports the following devices:
Android, iPad, iPhone
Q. Does VICIdial offer an API?
Yes, VICIdial has an API available for use.
Q. What other apps does VICIdial integrate with?
VICIdial integrates with the following applications:
Vtiger CRM, Less Annoying CRM, Zoho CRM, Insightly, Convoso, PIMS Dialer, Google Docs, AuguTech, Gmail, Google Workspace, Pipedrive, WordPress, Salesforce Sales Cloud, SugarCRM, Asterisk, Oreka TR, TeamSupport, Lawmatics, monday.com, Mailchimp, Zoiper, HubSpot CRM, eFax, Qubicles, Zendesk Suite
Q. What level of support does VICIdial offer?
VICIdial offers the following support options:
Email/Help Desk, Chat, Knowledge Base, Phone Support, FAQs/Forum, 24/7 (Live rep)
VICIdial is a contact / call center software suite targeting the telephony and communications requirements of every business up to and including enterprise level. Built on an open source platform and boasting a global installation base, VICIdial boasts a full-featured predictive dialer while also functioning as an Automated Call Distribution (ACD) system. Agents are therefore able to predictively or manually call through campaign lists while also handling inbound and outbound calls on a blended basis. From within a single, centralized web-based interface agents can also respond to inbound emails and engage in live customer chat sessions embedded into an existing website via widget. Routing options and queue prioritization rules then ensure that calls and emails are directed to the most qualified agent, with managers able to listen in on agent calls to monitor performance.
Typical customers
Platforms supported
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Training options
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Value for money
4.8
/5
259
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Value for money contenders
Functionality
4.7
/5
259
Total features
86
7 categories
Functionality contenders
Overall Rating
4.7
/5
259
Positive reviews
197
46
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