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Open source call center software with predictive dialer

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VICIdial Pricing, Features, Reviews and Alternatives

VICIdial FAQs

Q. What type of pricing plans does VICIdial offer?

VICIdial has the following pricing plans:
Starting from: $400.00/month
Pricing model: Free, Subscription, Open Source
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of VICIdial?

VICIdial has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does VICIdial support?

VICIdial supports the following languages:
Russian, French, Portuguese, Polish, Dutch, Spanish, German, Danish, English, Chinese (Traditional), Italian, Swedish, Japanese


Q. Does VICIdial support mobile devices?

VICIdial supports the following devices:
Android, iPad, iPhone


Q. Does VICIdial offer an API?

Yes, VICIdial has an API available for use.


Q. What other apps does VICIdial integrate with?

VICIdial integrates with the following applications:
Vtiger CRM, Less Annoying CRM, Zoho CRM, Insightly, Convoso, PIMS Dialer, Google Docs, AuguTech, Gmail, Google Workspace, Pipedrive, WordPress, Salesforce Sales Cloud, SugarCRM, Asterisk, Oreka TR, TeamSupport, Lawmatics, monday.com, Mailchimp, Zoiper, HubSpot CRM, eFax, Qubicles, Zendesk Suite


Q. What level of support does VICIdial offer?

VICIdial offers the following support options:
Email/Help Desk, Chat, Knowledge Base, Phone Support, FAQs/Forum, 24/7 (Live rep)

VICIdial product overview

Price starts from

400

Per month

Other

What is VICIdial?

VICIdial is a contact / call center software suite targeting the telephony and communications requirements of every business up to and including enterprise level. Built on an open source platform and boasting a global installation base, VICIdial boasts a full-featured predictive dialer while also functioning as an Automated Call Distribution (ACD) system. Agents are therefore able to predictively or manually call through campaign lists while also handling inbound and outbound calls on a blended basis. From within a single, centralized web-based interface agents can also respond to inbound emails and engage in live customer chat sessions embedded into an existing website via widget. Routing options and queue prioritization rules then ensure that calls and emails are directed to the most qualified agent, with managers able to listen in on agent calls to monitor performance.

Key benefits of using VICIdial

  • VICIdial is an open source call / contact center software solution that incorporates a predictive dialer to enable the blended handling of inbound / outbound calls alongside inbound emails and customer website chat.

  • Calls can be recorded automatically, starting and stopping the recording of an agent’s calls at any moment, while all calls and call statuses are logged alongside agent monitoring such as time breakdowns.

  • Built-in reporting capabilities include several real time and summary reports available, while
    campaign display screens feed back performance also via real time updates.

  • Featuring web-based administration and data export utilities, agents can log into VICIdial from any location with just a phone and an internet connected web browser.

  • An Open Source product with no use licensing restrictions, the service also offers a month-to-month hosted option (VICIhost) that allows users to migrate from own hardware to VICIdial's, and back again if required.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    Phone Support
    FAQs/Forum
    24/7 (Live rep)

    Training options

    Live Online
    Videos
    Documentation
    In Person

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    VICIdial pricing information

    Value for money

    4.8

    /5

    260

    Starting from

    400

    Per month

    Other

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    VICIdial features

    Functionality

    4.7

    /5

    260

    Total features

    84

    7 categories

    Most valued features by users

    Third-Party Integrations
    API
    Reporting/Analytics
    Activity Dashboard
    Alerts/Notifications
    Reporting & Statistics
    Chat/Messaging
    Contact Management

    Functionality contenders

    VICIdial users reviews

    Overall Rating

    4.7

    /5

    260

    Positive reviews

    94

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.31/10
    Rating distribution

    5

    4

    3

    2

    1

    198

    46

    12

    4

    0

    Pros
    I love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors.
    If you have a competent Linux staff with some knowledge of Linux bash, PHP, MySql and Asterisk, you are good to go. Community support is fantastic.
    It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class.
    Cons
    There are almost too many features. You can get lost in all of the configuration settings.
    Probably one of the problems with this app is its interface, it is very rudimentary, it seems more a tool from when the internet started, and html was the only language to design web pages.
    Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.

    Overall rating contenders

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    Greg P.

    Systems and Network Administrator

    Construction, 11-50 employees

    Review source

    Overall Rating

    Great product, great performance, and great flexibility

    Reviewed 4 years ago

    Transcript

    Greg P.: Hi, I'm Greg. I'm a network administrator and data analyst. I work in the home improvement industry...

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    Shannon B.

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    It was easy to take calls and understand there platform.

    Reviewed 6 years ago
    Pros

    it has a fast set up so not a lot time needed to set up and you get a free trial and you don't have to give your credit card to start the trial.

    Cons

    There were no cons for me maybe new people may be a little set back till they read everything. Also I think the reporting could be broken down to be a-lot easier.

    CC
    AvatarImg

    Christian C.

    Information Technology and Services, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The best open source callcenter software you can find

    Reviewed 5 years ago

    By using Vicidial we have been able to reach clients which were prohibited by the costs of propietary software. We have grown as a company and learned how to integrate this marvelous piece of software with quite some other systems. We provide support for Vicidial 24/7, and have thousands of agent seats running realiably with Vicidial.

    Pros

    Vicidial has a complete set of features which allow you to turn inexpensive hardware into a fully fledged callcenter solution. Its features comprehend all of those propietary software, such as call recording, full reporting, outbound and inbound dialing, load balancing multiple servers, and so much more. Plus, it's open source, so that allows you to customize it or tweak it to fit your needs. There's nothing that can't be accomplished by that.

    Cons

    The software is so powerful it can overwhelm the regular user with so much possible configurations available, thus dificulting the setup. Also, it's main user interface age starts to show: the design is not contemporary, and it doesn't look the prettiest. However, it still gets the work done.

    DW
    AvatarImg

    Deanna W.

    Telecommunications, 51-200 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

    Share this review:

    VICIdial Review

    Reviewed 3 years ago

    My experience was terrible. I would not recommend this software to anyone. Unless they have fixed the issues. I doubt they have. We tried to get them fixed and they did not do anything. Our company changed to another software.

    Pros

    The only pros that I can say about this software is that when it worked I was able to work. I was somewhat easy to use.

    Cons

    The cons are that is glitched out too much. Leaving us to just sit around and not do our jobs. I had gotten a call while I was on a call. I had gotten a call from one of my coworkers working outbound.

    Vendor response

    If a VICIdial system is set up and managed properly, it can be extremely reliable. Unfortunately, many companies who set up VICIdial on their own, do not set it up or manage it properly, so their agents have the experience you have mentioned.

    JC
    AvatarImg

    Jose C.

    Used monthly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Reliable, scalable, open source and packed with features for almost any use case scenario.

    Reviewed 7 years ago
    Pros

    You can scale it in a pinch, if needed, and can integrate it with any external systems via its HTTP API. It has a rich variety of features, making it suitable for use in any type of call centres, being those inbound or outbound. It has all the required reports needed to successfuly run a call centre operation. It has a very detailed documentation for managers and agents. They offer a free...

    Cons

    Some parts of the system (the agent interface, specifically) are very difficult to customize, by its nature (lot of AJAX, HTML/Javascript/CSS/PHP in one big file). Although helpful, the presentation of almost all reports are a bit crude, being in raw text format (but the developers are rapidly enhancing those).

    IG
    AvatarImg

    Ian G.

    Telecommunications, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    The dialer is a beast!

    Reviewed 5 years ago

    Overall, vicidial is a platform for you if you want to build a straightforward campaign or detail designed campaign. Over the years I have been through a number of different platforms and to have the support, robust tools the platform offers and the ability to customize and build what you want, you cannot find a better dialer.

    Pros

    What I liked most about the vidial software is its ability to dial my ideal customers by timezone or by action based on analytics provided by the platform. You are able to track any interraction with potential prospects based on the rules you setup throughout the dialer. The customer service is very knowledgeable and are eager to help with any questions you may have. Being a call center manager, with a need for answers on the fly it goes a long way to have the support and with their help you cannot fail at your campaign goals.

    Cons

    The software looks ugly but its a clean design. Hey Vicidial, 1997 is calling and wants its design back.

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