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VICIdial

4.7
(259)

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Open source call center software with predictive dialer

(54)

VICIdial Pricing, Features, Reviews and Alternatives

VICIdial FAQs

Q. What type of pricing plans does VICIdial offer?

VICIdial has the following pricing plans:
Pricing model: Free, Subscription, Open Source
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of VICIdial?

VICIdial has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does VICIdial support?

VICIdial supports the following languages:
Chinese (Traditional), Danish, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish


Q. Does VICIdial support mobile devices?

VICIdial supports the following devices:
Android, iPad, iPhone


Q. Does VICIdial offer an API?

Yes, VICIdial has an API available for use.


Q. What other apps does VICIdial integrate with?

VICIdial integrates with the following applications:
Vtiger CRM, Less Annoying CRM, Zoho CRM, Insightly, Convoso, PIMS Dialer, Google Docs, AuguTech, Gmail, Google Workspace, Pipedrive, WordPress, Salesforce Sales Cloud, SugarCRM, Asterisk, Oreka TR, TeamSupport, Lawmatics, monday.com, Mailchimp, Zoiper, HubSpot CRM, eFax, Qubicles, Zendesk Suite


Q. What level of support does VICIdial offer?

VICIdial offers the following support options:
Email/Help Desk, Chat, Knowledge Base, Phone Support, FAQs/Forum, 24/7 (Live rep)

VICIdial product overview

What is VICIdial?

VICIdial is a contact / call center software suite targeting the telephony and communications requirements of every business up to and including enterprise level. Built on an open source platform and boasting a global installation base, VICIdial boasts a full-featured predictive dialer while also functioning as an Automated Call Distribution (ACD) system. Agents are therefore able to predictively or manually call through campaign lists while also handling inbound and outbound calls on a blended basis. From within a single, centralized web-based interface agents can also respond to inbound emails and engage in live customer chat sessions embedded into an existing website via widget. Routing options and queue prioritization rules then ensure that calls and emails are directed to the most qualified agent, with managers able to listen in on agent calls to monitor performance.

Key benefits of using VICIdial

  • VICIdial is an open source call / contact center software solution that incorporates a predictive dialer to enable the blended handling of inbound / outbound calls alongside inbound emails and customer website chat.

  • Calls can be recorded automatically, starting and stopping the recording of an agent’s calls at any moment, while all calls and call statuses are logged alongside agent monitoring such as time breakdowns.

  • Built-in reporting capabilities include several real time and summary reports available, while
    campaign display screens feed back performance also via real time updates.

  • Featuring web-based administration and data export utilities, agents can log into VICIdial from any location with just a phone and an internet connected web browser.

  • An Open Source product with no use licensing restrictions, the service also offers a month-to-month hosted option (VICIhost) that allows users to migrate from own hardware to VICIdial's, and back again if required.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    Phone Support
    FAQs/Forum
    24/7 (Live rep)

    Training options

    Live Online
    Videos
    Documentation
    In Person

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    VICIdial pricing information

    Value for money

    4.8

    /5

    259

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    VICIdial features

    Functionality

    4.7

    /5

    259

    Total features

    86

    7 categories

    Most valued features by users

    Third-Party Integrations
    Reporting/Analytics
    API
    Activity Dashboard
    Alerts/Notifications
    Reporting & Statistics
    Chat/Messaging
    Contact Management

    Functionality contenders

    VICIdial users reviews

    Overall Rating

    4.7

    /5

    259

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.31/10
    Rating distribution

    5

    4

    3

    2

    1

    197

    46

    12

    4

    0

    Pros
    I love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors.
    If you have a competent Linux staff with some knowledge of Linux bash, PHP, MySql and Asterisk, you are good to go. Community support is fantastic.
    It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class.
    Cons
    There are almost too many features. You can get lost in all of the configuration settings.
    Probably one of the problems with this app is its interface, it is very rudimentary, it seems more a tool from when the internet started, and html was the only language to design web pages.
    Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.

    Overall rating contenders

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