Ooma Office vs 8x8 Work

Zoom Workplace

Microsoft Teams

RingEX

Nextiva

Vonage Business Communications

Intermedia Unite

Compare Ooma Office and 8x8 Work based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Ooma Office is a simple to use, cloud-based voice + video solution. With a platform designed to enable your team to advance collaboration and productivity, Ooma Office gives you the ultimate flexibility to work from anywhere with video meetings, desktop, and mobile apps.

Access Controls/Permissions

Alerts/Notifications

Automated Attendant

Automatic Call Distribution

Call Center Management

Call Conferencing

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Chat/Messaging

Conferencing

Contact Management

Employee Directory

Fax Management

Live Chat

Mobile Access

Multi-Channel Communication

Multi-User Collaboration

Online Voice Transmission

SIP Trunking

SMS Messaging

Two-Way Audio & Video

Unified Communications

Video Conferencing

Virtual Call Center

Virtual Voicemail

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Ooma Office

Android

Linux

Web-based

Windows

iPad

iPhone

Business Owne

This is the best solution for anyone looking to get a solution that grows with the business, is easy to set up and keeps getting better.

President/CEO

Ease of use -- very user friendly. I love the way it keeps the bogus telemarketing calls away from my associates that have more important things to do.

Owner | Lead Designer

Ease of set up, the service is reliable, call quality is good, great price and many extras, and customer service is top notch (if you need them at all).

Director of IT

Very easy to setup out of the box and get running with their config site, TONS of features for something priced so low, very easy to use, LOVE the options, price is amazing.

National Sales & Project Manager

It was inexpensive and offered features like voicemail being sent as an email to the appropriate party. That was most attractive.

Clinic Director 

Easy integration, setup and porting of numbers. We like the ease of use of the virtual receptionist and the new SMS and text messaging is great.

Owner

When the Ooma Office service is up and running correctly, it's absolutely amazing and solid.

President

It provides a numerous amount of practical features for a very reasonable price. Customer service has been very responsive when needed and with good follow up to make sure all issues were addressed.

Office Manager/ Law Clerk

The phones were amazing as they were plug and play ready. Each line has its own fax capability which was added for a small price.

They are knowledgeable about there products and always helpful in a timely fashion. They quickly answer and ready to help you.

Office manager

The ability to have our phones transferred and forwarded to our cell phones saved our business while we waited for phone lines to be installed in our new building.

The next major feature that was amazing was the Digitial Receptionsit for call directing.

It was a little confusing on how to remove the virtual receptionist.

R & D Engineer

The ability to take and make calls from mobile app very seamlessly.

General Manager

Recording for the virtual receptionists requires a weird record and upload instead of just being able to do it from the app.

They seem to crash or don't sync with my phone as often.

OWNER

The call quality of VoIP is not on par with landline, (but could be subject to my internet connection, which is horrible).

Transferring numbers was fairly painless. Integrates with cell phones.

Ooma Office screenshot: Work from anywhere with Mobile & Desktop apps

Ooma Office screenshot: Ooma Office Business Phone App allows you to take business calls from your mobile phone.

Ooma Office screenshot: Ooma Office Manager home dashboard displays call logs and gives you quick access to make calls, send faxes and view conference bridge details.

Ooma Office screenshot: Create multi-level virtual receptionists for call routing and management

Ooma Office screenshot: Ooma Office system settings are simple to customize such as music on hold, call recording, company directory and more.

Ooma Office screenshot: Pricing

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Intermedia Unite is a fully integrated, unified communication & collaboration platform for SMBs that combines a PBX phone system, video conferencing, chat, screen sharing and file management into a single cloud-based system designed to help simplify management and increase employee productivity

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Activity Dashboard

Activity Tracking

Archiving & Retention

Auto-Dialer

Calendar Management

Call Queues

Call Reporting

Call Screening

Call Scripting

Call Tagging

Call Tracking

Call Transcription

Callback Scheduling

Campaign Management

Collaboration Tools

Communication Management

Computer Telephony Integration

Contact Database

Customizable Caller ID

Customizable Reports

Electronic Faxes

Event Triggered Actions

File Sharing

File Transfer

For Cloud Phone Systems

Group Messaging

Interaction Tracking

Meeting Management

Monitoring

On-Demand Recording

Performance Metrics

Predictive Dialer

Purchasing & Receiving

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Real-Time Updates

Recording

Reporting & Statistics

Reporting/Analytics

Ring Groups

Role-Based Permissions

Scheduled Recording

Screen Sharing

Single Sign On

SSL Security

Task Management

Text to Speech

Third-Party Integrations

Trend Analysis

Video Call Recording

Virtual Backgrounds

Virtual Extensions

8x8 Work

The seamless integration between the VOIP handsets and mobile app has been great. Call quality has always been clear.

Customer Success Manager

Works great on mobile and desktop. The call quality was overall consistently good and it did integrate with Salesforce.

Office Lead

Very pleased with the overall experience, 8x8 is an amazing tool for Contact Center and call-driven interactions, keep in mind you will still need a softphone  software to sync it with.

It is excellent for small businesses who don't want to have a landline physical phone or who like to move around with their laptop and not run to the phone every time it rings.

Easy to use, easy to install, the Customer Service reps are Great. It is priced competitively compared to most of the competition.

Legal Analyst

Ease of mobility so I can take calls from ANYWHERE. Love that I can take call from desk phone, app on my mobile or thru app on computer- whichever is most convenient at the time.

Founder & CEO

Obviously a cheap off-shore call center. I tried their support chat last time and it was worse - on hold forever and huge delay between replies while they obviously worked other chats.

Operations Manager 

We absolutely love 8x8 virtual office, we do not see a world where we would switch to a different phone software. If you are looking for a seamless phone software look no further.

Director of Product Management

It has a variety of useful features: record of voice mail messages, send voice messages through email, answer the phone through the app. And it is easy to install, easy to use.

Couple times I had a problem with people who called me in. They told me they could not hear me.

Terrible quality for seemingly no reason. Setting up a new phone is a real task when you have centers in other cities/states.

Network Administrator

Especially lately it seems that there have been more and more bugs in the desktop app. Notifications haven't been showing up for call queues on time causing us to miss calls.

The benefits are quite simple. You can have the app downloaded on a device and be mobile while not having to use a cell number.

Replying to that email us in touch with a person in the cancellation department who had no clue about what had transpired earlier.

Easy to use, dependable, and administering the system is one of the simplest I have done.

Vice President, Sales

I have used 8x8 with a previous company and the service was solid so I thought it would be a good fit here. It wasn't and the customer service and support was about as bad as it gets.

Ooma Office vs 8x8 Work Comparison (2026)

Ooma Office

8x8 Work

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives