Ooma Office vs Acefone

RingEX

Nextiva

CallHippo

Vonage Business Communications

Zoom Phone

adam.ai

Compare Ooma Office and Acefone based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Ringover

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

800.com

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Ooma Office is an award-winning and affordable business VoIP solution for any size business. Pricing starts at $19.95/user/month and there are no contracts. We offer two service plans, designed to suit a variety of business needs.

Access Controls/Permissions

Alerts/Notifications

Automated Attendant

Automatic Call Distribution

Call Center Management

Call Conferencing

Call Disposition

Caller ID

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Transfer

Chat/Messaging

Conferencing

Contact Management

Employee Directory

Fax Management

Live Chat

Mobile Access

Multi-Channel Communication

Multi-User Collaboration

Online Voice Transmission

SIP Trunking

SMS Messaging

Two-Way Audio & Video

Unified Communications

Video Conferencing

Virtual Call Center

Virtual Voicemail

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Reviews for Ooma Office come from a wide variety of industries, including insurance (6% of reviewers), retail (6%), and hospital & health care (5%). The most frequent use case for Ooma Office cited by reviewers is business phone systems (57% of reviewers).

Users and use cases

Most users consider Ooma Office to deliver strong value for money, citing significant cost savings and a budget-friendly approach for small businesses. Some reviewers find drawbacks in proprietary hardware, extra fees, and occasional billing inconsistencies.

Value for money

Ooma Office is a business phone systems tool with key features that include mobile access, caller ID, alerts and notifications, call routing, and more.

Ooma Office

Web-based

Windows

Android

Linux

iPhone

iPad

Ooma office

Ooma office Pro

President

It is a better value compared to my local phone company to have multiple phone lines, and they make it easy to manage them on their portal.

They still charge a full $20 if you just need a line for a fax machine that doesn't have any other calling features needed.

Practice Manager

We now do about 40% of our communications with patients via text and this was not something we could do with Ooma.

Agent

The free trial is a complete scam I have used different business calling solutions applications and they would give a 7 day or a 14 day free trial and they do not charge you unless you are fully satisfied with the trial and ready to give payment. With Ooma you have to pay for a $55 activation fee to set up your account (that is non-refundable). How can you claim your company is offering a free trial if you have to pay $55 to use their product.

Senior Partner

The phone number only worked sporadically with the majority of calls getting a disconnect recording which they blamed on the phone company of the caller even though I tested the phone line by calling from another Ooma phone a few times as well as ATT and Verizon all with the same result.

We were able to set up so quickly because these phones are VERY BASIC. If you need robust features, this is not for you.

Dentist

Our phone has been losing internet connection repeatedly and even though our internet speed/latency is beyond what Ooma requires, they still tried to blame the issues on my internet connection (and even told my staff that a jitter time of 1ms should be 5ms, even though the fact is a lower jitter number is desirable not higher).

Owner

Also, when canceling they say they will cancel but not take action and charge you for another month of service and refuse to credit the account.

Physical Therapist operations manager

The VOIP phone service was extremely glitchy, leaving clients unable to reach our team to manage their schedules on more than several occasions over the time period in which we used the product.

It took them over ten hours of calls until they finally admitted to the problem and told me the only option was to take a new phone number after I paid to have literature and website put out with the issued phone number.

Travel consultant

The app which allows you to make calls from your desktop anywhere in the world

Support is easy to reach but sometimes you have to hang up and call back because not everyone in the support department knows what they are doing.

I added 15 different additional phone lines and I was charged $15 per each line even though I was told very clearly by the customer service representative I was not going to be charged anything.

I ended up finding the "best" fit (still not great) by trial and error because there is no one there to give guidance on these things.

She told that Ooma does not work that way so she had informed me where on the website I would be able to add additional phone lines to change the area code.

I only found out they charged me because I got an email receipt for the 15 different phone lines I added that I wouldn't have ever known I was being charged for if I never was sent an email receipt.v

They mailed the phone to the wrong address and when I asked them to confirm the address they lied and said they confirmed it with UPS.

Ooma did let us consolidate phone service among different sites in one easy to manage dashboard.

We are currently looking for another provider as the quality of service is no longer acceptable.

They claim to have 24/7 customer service line dedicated to be able to assist users at anytime.

Ooma makes AT&T and xfinity look like they have first rate customer service in comparison.

They would not even refund the money they charged me for the phone line that did not accept calls.

Got charged a substantial amount for cancelling services, services that never worked!

The customer services representatives if you can even get ahold of any mostly say it is your problem not theirs.

Were never able to use the devices sent out by them.

Product Manager

If using the wifi on the phones, it is best to have a network jack that has access to the internet to get started with firmware downloads, etc.

Pastor

The low cost and ability to handle all of the messages and calls from my cell phone has made this the perfect solution to our needs.

The only thing that I think Ooma office was fair in was the price they charged monthly compared to their competitors.

After multiple calls and multiple hours of waiting and arguing with them about wanting my money back.

I only went ahead with paying the activation fee anyways because I thought everything I was being told by the Ooma representative was true. But turns out everything I was told was not true at all.

Property manager

However, we have had to contact customer support, several times due to device issues.

Agency Producer

It makes it very easy to keep a record of calls made/recieved.

The product is well priced, I felt like it was overall a good value.

Managing Partner

The basic service "pro" service have vastly different features.

We’ve had several glitches with the phones eg.

Still on the fence. Unless they can give me reliable phone service I may be looking for alternatives.

The features were exactly what we needed when we signed up.

Good news is that their customer support is very responsive. But there are still a few minor issues have not been resolved.

Have a lot of included options in the system and you can have both an ATA and desk phone on the same ext.

Locked out of phone settings so if you are looking for changing phone wallpaper there is no option to do this on the phones.  

There is nothing in particular that I dislike, however sometimes it can be easy to miss a notification.

Operations

Answer the call in the office or on the APP, same great quality.  

However, I was billed the "activation" fee during the trial period, although I received an email (on the same day) stating that the text messaging was not up and running permanently.

I wish there was more control over what data from the contact card was shown on the call display for incoming calls.2.  

Call Park that we had to contact customer support for.

Ooma office is great solution for small businesses that are looking for an easy to use, affordable option where you can manage your communications all in one place.

We also like to call register - you can track back numbers in/out if needed.

Phone Support

Pricing

Customer Support

Switching Services

Phone Issues

Text Messaging

Internet Connection

Phone Features

Quality

Inconsistent phone support experience

47% of reviewers feel negative about Ooma's phone support. Users report long wait times when seeking assistance and express frustration with support staff’s limited knowledge, especially regarding technical issues like porting numbers or troubleshooting outages. Some reviewers find the resolution process slow, often requiring multiple calls to address billing or service problems. They say communication about charges and account changes is unclear, leading to unexpected fees. Reviewers indicate that these support challenges can disrupt business operations and add unnecessary stress when urgent help is needed.

Effortless initial setup process

Business Owne

The setup is so easy - even someone who is technically challenged can set it up without trouble.

It is remarkably easy to setup... just plug and play and you are up and running!

89% of reviewers feel positive about Ooma's setup process. Users think the initial installation is straightforward, often describing it as plug-and-play and suitable even for those with limited technical skills. Reviewers appreciate being able to quickly integrate and configure the system, including porting numbers and setting up forwarding. They say the administrative portal is easy to navigate, and managing the system post-setup remains simple. Some users report that the setup experience saves them time and reduces the hassle typically associated with phone system installations.

Intuitive and reliable operation

This platform is super easy to use and very cost effective!

81% of reviewers feel positive about Ooma's ease of use. Reviewers indicate the platform is intuitive, allowing even less tech-savvy team members to operate it without difficulty. Users say the software is simple to navigate, with clear features that streamline daily operations and save time. They find it convenient for remote work and appreciate the reliability, which contributes to improved workflow and productivity. Some users report that training staff is straightforward, and they value the cost-effectiveness combined with the system’s user-friendly design.

201-500

1000+

2-10

Self-Employed

Most users consider Ooma Office to offer strong value for money, highlighting significant cost savings compared to traditional landline or legacy providers. They say the service is especially budget-friendly for small businesses, with a low monthly cost and a wide range of included features such as mobile app access, virtual assistant, and call management tools. Most reviewers indicate that Ooma Office allows them to keep expenses down without sacrificing service quality or reliability, and they appreciate that many features come at no extra charge. They find the pricing structure transparent and reasonable, and they like that the system is easy to set up without requiring expensive hardware upgrades. Some users report that the ability to customize features and scale the service to their needs adds to its affordability.

However, some reviewers find drawbacks in the need to purchase proprietary hardware or pay additional fees for certain features like voicemail transcription or softphone access. They say that there is no true free trial, as initial setup or activation fees apply, and some mention confusion between personal and business versions. Some users report frustration with unexpected charges, billing inconsistencies, or feeling that certain premium features require costly upgrades. They indicate that hardware requirements and cancellation fees can diminish the overall value for money.

Ooma

VoIP.ms

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Microsoft Teams

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Acefone is a VoIP service provider trusted by 10,000+ reputed companies. From guaranteed 99.5% uptime and 24x7x365 support to unlimited calling, get everything your business needs for flawless customer service and butter-smooth operations. Special offer: Unlimited calling at just $12.99/user/month

Ooma Office vs Acefone Comparison (2026)

Ooma Office

Acefone

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives