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Acefone
4.8
(95)

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VoIP Phone Service trusted by modern businesses

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(5)

Acefone Pricing, Features, Reviews and Alternatives

Acefone product overview

Price starts from

4.99

/user

Per month

What is Acefone?

Acefone is a leading provider of cloud telephony services like VoIP phone systems, toll-free numbers, and contact centers—each meant to simplify and automate your business communication processes. Be it 24x7 support, an all-in-one admin portal, HD audio, or reliable, customizable remote solutions, our products are built for your convenience. We offer seamless communication and integrations with your favorite business tools like Salesforce or Zendesk. With Acefone, you always get the very best. Start your 14-day FREE trial today.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
FAQs/Forum
Phone Support
Email/Help Desk
Knowledge Base

Training options

Documentation
Live Online
Videos

Acefone pricing information

Value for money

4.7

/5

95

Starting from

4.99

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Acefone features

Functionality

4.7

/5

95

Total features

91

13 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
API
Alerts/Notifications
Reporting & Statistics
Activity Dashboard
Chat/Messaging
Contact Management

Functionality contenders

Acefone users reviews

Overall Rating

4.8

/5

95

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.1/10
Rating distribution

5

4

3

2

1

78

14

1

0

2

Pros
Very good Customer Service and 24/7 help center. I would recommend Acefone to everyone out there who would want their service.
Call recordings seems interesting feature as its unlimited and the Support seems so nice not to mention the quality of the calls.
SENSITIVE CONTENT] is a great person because he is the one who convince me to give him chance to explain and result to that I changed my mind from different company to Acefone.
Cons
SUPPORT IS TERRIBLE TOO. They constantly fob you off and tell you it's fixed when it isnt.
Horrible, waste of time, and a complete frustration.
There is nothing that i can actually say i dislike about the software.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Acefone is an excellent choice for any companies online phone system and IVR needs.

Reviewed 3 months ago

Overall, I can not say enough good things about Acefone. I had never heard of them prior to testing out a few other IVR Integrations with the Zoho Software we use. I was getting so frustrated trying to find a company that would take the time to understand our requirements and then offer honest and cost effective solutions. The Zoho Telephony integrations have 50 or more choices. I started at the top...

Pros

So far, I am very happy with the ease of use. The main dashboard and layout of the entire system is straight forward and can be setup and configured quickly and easily. You can record your own voicemail and IVR messages as well as choose from a huge number of male and female voices and different accents which will read the words you type and create the greeting or voicemail. The product integrates...

Cons

So far, I can not think of anything that has been an issue yet. The onboarding session with the Onboarding Specialist [SENSITIVE CONTENT] was AWESOME and our Client Services Representative [SENSITIVE CONTENT] is so accommodating, I really have nothing I can say is a downside to this company or product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

On-boarding

Reviewed 7 months ago
Pros

Call recordings seems interesting feature as its unlimited and the Support seems so nice not to mention the quality of the calls

Cons

None so far and will see if there is any

Vendor response

Hi Omar, Thank you for your positive review. At Acefone, we always strive to provide our customers with the best experience possible. We are glad you liked the interactions with our support team and our recording feature. Acefone offers 65+ business essential features at affordable rates. If you have any questions or would like to know more about what solutions work best for you, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good Onboarding

Reviewed 2 months ago
Pros

Help with features needed to set up business

Cons

Nothing for now, it's all working fine. I will upload my own messages, and we will see how this goes.

Vendor response

Hi Roberto, Thank you for sharing your valuable feedback. At Acefone, we take great pride in delivering the best onboarding experience for our customers. We assure you that our products and services are as smooth as our onboarding process. Should you face any issues in the future, do drop us an email at contact@acefone.com or call us at 0800-084-3663 - Team Acefone

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Won't let me cancel without justification

Reviewed a month ago

Impossible to cancel.

Pros

I liked the price of this service and the reviews were good.

Cons

5 days after payment this was not set up and there was no contact from the provider. I asked to cancel the service and get a refund. In the two since since, I've received 7 phone calls and 9 emails asking me to justify why I wish to cancel. After the 5th email I said I wanted to cancel, I didn't want to explain myself and if they kept calling and emailing to ask me to do so, I would write an online review to advise others this is what can be expected.

Vendor response

Hi, We sincerely apologise for the inconvenience. We will be connecting with our internal team ASAP to understand the cause behind the delay in cancellation. We would like you to give us another chance; we will do everything possible to make up for the unpleasant experience. If there's anything else you'd like to share, reach out to us at contact@acefone.com or call us at 0800-084-3663. - Team Acefone

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I have a great start

Reviewed a month ago

great so far!

Pros

I just got to start using the service it comes with great Fut features

Cons

equipped with modern apps and integration

Vendor response

Hi Fitsum, Thank you for sharing a positive review of our services. We are always glad to hear such words of encouragement from our customers. At Acefone, we strive to provide you with the best possible experience. Reach out to us at contact@acefone.com or call us at 0800-084-3663 in case of any query or concern. - Team Acefone

Acefone FAQs and common questions

Q. What type of pricing plans does Acefone offer?

Acefone has the following pricing plans:
Starting from: £4.99/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Acefone?

Acefone has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Acefone support?

Acefone supports the following languages:
English


Q. Does Acefone support mobile devices?

Acefone supports the following devices:
Android, iPhone


Q. Does Acefone offer an API?

Yes, Acefone has an API available for use.


Q. What other apps does Acefone integrate with?

Acefone integrates with the following applications:
Vtiger CRM, Zoho CRM, Bullhorn ATS & CRM, Zapier, Google Workspace, Pipedrive, Dynamics 365, Freshsales, Microsoft Teams, Freshdesk, Salesforce Sales Cloud, SugarCRM, Google Contacts, Microsoft 365, Bitrix24, HubSpot CRM, Zendesk Suite


Q. What level of support does Acefone offer?

Acefone offers the following support options:
24/7 (Live rep), Chat, FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base

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