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Acefone

A phone system trusted by modern businesses

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Acefone Pricing, Features, Reviews and Alternatives

Acefone product overview

What is Acefone?

Acefone is a leading provider of cloud telephony services like VoIP phone systems, toll-free numbers, and contact centers—each meant to simplify and automate your business communication processes. Be it 24x7 support, an all-in-one admin portal, HD video/audio, or reliable, customizable remote solutions, our products are built for your convenience. We offer seamless communication and integrations with your favorite business tools like Salesforce or Zendesk. Even better, our products come at a pay-as-you-go model that starts at just USD 9.99. With Acefone, you always get the very best.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
FAQs/Forum
Phone Support
Email/Help Desk
Knowledge Base

Training options

Documentation
Live Online
Videos

Acefone pricing information

Value for money

5.0

/5

28

Starting from

$

9.99

/momonth
Per User

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Acefone features

Functionality

4.9

/5

28
Total Features62 13 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Alerts/Notifications
Reporting & Statistics
Contact Management
Mobile Access
Call Recording

Functionality contenders

Acefone users reviews

Overall rating

4.9

/5

28

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.75/10
Rating distribution

5

4

3

2

1

26

2

0

0

0

Pros
A substantial and marvelous experience with Acefone, they have a knowledgeable, well informed and friendly team that are always accessible to help.

SA

Shakeel A.

Very good Customer Service and 24/7 help center. I would recommend Acefone to everyone out there who would want their service.

NB

Navin B.

I actually admire their customer service. Also, the integration with HubSpot was quick and easy, so overall I'm happy.

AR

Anonymous Reviewer

Cons
The contact database has to be duplicated into Acefone's service panel, no synch with online database seem to be possible e.g. with Google, icloud.

TS

Thorsten S.

Even tough 2 phone numbers can be entered with the contact (not much though), only one is offered to dial; there seems to be no selection possible.

TS

Thorsten S.

There is nothing I can say that I would call Cons: It all lived up to my expectations. Perhaps my expectations are too low.

GR

Gordon R.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Great service

Reviewed a month ago

Great service! any time I sent them an email with questions or contacted them via chat, they would call me back right away and answered my questions, and helped me when I needed to. I actually admire their customer service. Also, the integration with HubSpot was quick and easy, so overall I'm happy :)

Pros

Good Integration with HubSpot. It was pretty convenient.

Cons

The extension for free Hubspot users was buggy sometimes. But it was for a short time while I tried the free version of Hubspot. When I got the normal paid version of HubSpot, Acefone worked very well.

Vendor response

Thank you for choosing Acefone. We are delighted to receive your positive feedback. At Acefone, we always work for the customers. Providing you with the best experience is always a priority. Thus, our support team works round the clock to assist all customer queries. We are glad you had a positive experience with our support team. We take all our issues seriously. Your problems with the Hubstaff integration are noted and the concerned department has been notified. We will aim to quickly resolve the issue. If there is anything else you would like to know about or have any questions about, our team is always available at 0800-084-3663. You can also drop us an email at contact@acefone.com ~Team Acefone

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Feature Packed and cheaper than a standard single BT phone line

Reviewed 6 months ago

I recently signed up for an account with Acefone for my company to keep operational during Covid-19 lockdown. I had very little VOIP knowledge but Acefone were extremely helpful. I had one point of contact [SENSITIVE CONTENT HIDDEN]. throughout the whole process and I had as much technical help as needed. The technical support was second to none, they actually did most of the work remotely so this setup is highly recommended even for individuals or companies with limited technical skills. An added bonus is that it works out cheaper than my existing single BT Phone Line. I have no hesitation in recommending Acefone to anyone who wishes to have a professional telephone system at a reasonable cost.

Pros

The setup process was so easy, it was all done remotely by technical support. Loads of features included that usually cost more with other suppliers. [SENSITIVE CONTENT HIDDEN] was a great help when designing a package that best suited my business needs. I would highly recommend.

Cons

Too early to tell, but so far I have no gripes about this software.

Vendor response

Thank you very much for your valuable time. We are always delighted to hear from you. We are glad that you could take advantage of our auto-provisioning system, which has been built to make set-up easy for customers like you. Similarly, we appreciate that you found our pricing suitable; we strongly believe that a business necessity such as your communication system should not burn a hole in your pocket. Feel free to connect with us anytime. Write to us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Good App

Reviewed 5 months ago

The customer service is 10/10 , very helpful and great product knowledge i would name [SENSITIVE CONTENT HIDDEN] who have helped me with my queries. Brilliant and helpful guys

Pros

very easy to use on the phone, inexpensive and great customer service team

Cons

had difficulties using it on the pc and few times the recording has not been very clear

Vendor response

Thank you for choosing Acefone and sharing your valuable feedback with us. We are happy to learn that you found our customer service satisfactory and our phone system easy to use. We apologise for the inconveniencewe will alert the concerned teams about the difficulties you have faced with our PC version and call recordings. We will also ensure that the issue is resolved soon. It is important to us that every customer has a seamless experience. Do reach out to us at contact@acefone.com or 0800-084-3663 with more details. Similarly, let us know if there's any other issue or feedback you'd like to share. ~Team Acefone

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Acefone Review

Reviewed 3 months ago

My overall experience has beed extremely positive. I will also add that most of my contact has been with [SENSITIVE CONTENT HIDDEN] who was most helpful.

Pros

The software was easy to use and intergrate with our existing systems. It really as easy as plugging it into the existing hub. The phone required configuration but that was done in minutes by a Technician from a remote location. The whole set up from start to finish was hassell free. everything worked as it should an I have never had reason to ask for any assistance over the last 12 months. You have complete control and can make any changes from the Dashboard.

Cons

Nothing really. There is nothing I can say that I would call Cons: It all lived up to my expectations. Perhaps my expectations are too low.

Vendor response

Hi Gordon, thank you for choosing Acefone and sharing your valuable feedback with us. We are glad to know that you liked our services. At Acefone, we believe in going the extra mile to meet our customer expectations. We look forward to hearing from you in the future. Feel free to connect with us anytime at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A great Experience with Acefone

Reviewed 7 months ago

A substantial and marvelous experience with Acefone, they have a knowledgeable, well informed and friendly team that are always accessible to help. [SENSITIVE CONTENT HIDDEN] always go above and beyond great customer service. Acefone providing great levels of services on cost and support. I would certainly recommend Acefone if you are in search of new phone system or want to become a reseller/partner.

Pros

Very friendly and having all the features that are need it for telecommunication business and users.

Cons

Acefone made their software very friendly and simple to use and So far all good.

Vendor response

Thank you for choosing Acefone and sharing your valuable feedback with us. We follow a simple philosophy---not even one customer should be dissatisfied with our products and services. Which is why we've built our software to be user-friendly and adaptable to all industries. At Acefone, we believe in consistent improvement. Thus, do reach out to us in case of any future queries or feedback. Drop us an email to contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

Acefone FAQs and common questions

Acefone has the following pricing plans:
Starting from: $9.99/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Acefone has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Acefone supports the following languages:
English


Acefone supports the following devices:
Android, iPhone


Yes, Acefone has an API available for use.


Acefone integrates with the following applications:
Vtiger CRM, Zoho CRM, Bullhorn, Zapier, Google Workspace, Pipedrive, Dynamics 365, Freshworks CRM, Microsoft Teams, Freshdesk, Salesforce Sales Cloud, SugarCRM, Google Contacts, Microsoft 365, HubSpot CRM, Zendesk


Acefone offers the following support options:
24/7 (Live rep), Chat, FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base

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