Phone.com vs Google Voice

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Webex Suite

RingEX

Nextiva

Grasshopper

VOXOX

Compare Phone.com and Google Voice based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Ringover

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

800.com

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Phone.com is the leading cloud-based phone company focused on the needs of SMB and entrepreneurs.  In addition to offering a variety of solutions, Phone.com delivers award-winning U.S. based customer support to more than 30,000 customers across America.

Alerts/Notifications

Audio Calls

Audio/Video Recording

Automated Attendant

Automatic Transcription

Call Center Management

Call Conferencing

Caller ID

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Routing

Call Scheduling

Call Screening

Call Transfer

Collaboration Tools

Conferencing

Contact Management

Custom Greetings/Messages

Electronic Hand Raising

Employee Directory

File Sharing

HD Audio/Video

Host Controls

International Calling

Meeting Management

Mobile Access

Online Voice Transmission

Presentation Streaming

Private Chat

Purchasing & Receiving

Real-Time Chat

Recording

Remote Access/Control

Reporting/Analytics

Screen Sharing

SIP Trunking

SMS Messaging

Softphone

Two Way Audio & Video

Unified Communications

Video Chat

Video Conferencing

Virtual Call Center

Virtual Voicemail

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Phone.com

Web-based

Windows

Android

iPad

iPhone

Chromebook

Basic

Plus

Managing Trustee

The ability (maybe I just don't know how to do it) to create an outgoing phone can from my phone.

The toll-free office phone number costs so little it is a boon.

owner

The online change form doesn't work, you can't change It via their chat feature and you can't reach them by phone!

All of a sudden they changed providers and our bill has gone from $300 to $1,300 in 1 month with the same services.

Owner

I love that we can call, text, fax and video chat from the same platform.  

Co-Founder

There are other companies that have better customer service departments and better supervisors that respect their clientelle, understand the issues at hand and work to assist anyone that calls into their department.  

Now it's impossible to get help they switched to a 3rd party Indian company no one understands I spent hours on hold while the "looked at my account".

It really streamlines communication with our clients.  

IT Manager and Client Success Partner

There are various options available, and the tool is very configurable. If you want assistance, their customer service professionals are merely a chat message away and are always willing to assist.

Private

Credit from enabling international calls was applied to my account and I was informed - I have screenshots of conversations, that if this 200 usd credit is unused it will be refunded back to me. When I closed the account I was told that it will not be refunded as they have 30 days limit on this.

Receptionist service was simple, efficient, and affordable.

The features you get for the price are awesome.  

Unfortunately, I recently lost my business 800 number because I couldn't afford to pay my bill again, this time it was too long.

I don't want to associate with ANY company that puts you on hold for one hour when cancelling service.

The customer service is also really great.  

Easy to use once you understand how to use it

No long wait times to connect to representatives

They do not listen and instead refer back to the script they were given.

I don't recommend not paying your bill cause you run the risk of losing it.

It’s been over a month and I have still not been able to successfully use this service .

Broker 

Customer service is much much better than Ring Central

They work very hard to satisfy their customers.

Could not schedule texts or create text templates

We also use it for our home phone service and it's been rock solid.

I like that it's all internet based and easy to use.

It has a variety of features and a good mobile app. Plus their mobile app is good.

Therapist 

Its available if you like paying for something that constantly has problems

Systems Administrator

routing calls or forwarding directly to a number and not through an extension will incur per minute charges over the basic minimums.

This is very detrimental when you are running a business and getting back to your client sis important.

Business Owner

I will continue to use phone.com due to the wonderful customer service, the price and the ease of use.

Phone support drops you out of the queue.

Phone.com is by far the best VOIP phone system I've ever used.

Lead- Business Development

For any of the dialer I have used so far, they have given us the warning for at least once, but here there is no warning and no refund, I have barely used this account for 2 days.

I set up our services once and haven't been back in years to change anything.

Phone.com gives me an alternate line for my business so I no longer have to share my personal.

Having this service is the key to keeping organized and separate from my personal phone line.

They answer quickly as noted above but you have to know what you are asking - they will help but seems not to "guide" you with best practices in setting up your phone system.

Outpatient Therapist

Phone.com reduces the need to carry 2 phones or have a business line.

They system works, but I feel it is not working well or helping my company look "good" to my callers.

They include most features you would need in most situations in a business environment.

Then, setting up a call trail - knowing full well what you want to happen is so complicated that you go nuts trying to figure it out.

I am not satisfied with this service at all

This is highly unprofessional as a business.

Phone Support

Phone Setup

Client Porting

Text Messaging

Ease of Use

Billing

Account Refund

Setup

Features

Self-Employed

2-10

VoIP.ms

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Google Voice is a <b>phone system</b> and <b>call management</b> software that integrates with your Gmail account and allows you to send voicemails to landlines, mobile and electronic numbers at a click. Google Voice is low cost and converts SMS to email as well as call logging and call screening.

For Cloud Phone Systems

Ring Groups

Reviews for Google Voice come from a wide variety of industries, including Education Management (7% of reviewers), Information Technology and Services (5%), and Health, Wellness and Fitness (5%). The most frequent use case for Google Voice cited by reviewers is telephony (52% of reviewers).

Users and use cases

Most users consider Google Voice to deliver strong value for money, especially praising the free basic plan and flexible pricing. Some reviewers feel advanced features require paid upgrades, and a few mention regional pricing limitations.

Value for money

The Google Voice integrations most frequently cited by reviewers are: Gmail (an email management product rated 4.8 out of 5 for its integration with Google Voice) and Google Meet (a meeting product, 4.9).

Integrations

Google Voice is a telephony program with key features that include online voice transmission, VoIP connection, caller ID, and more.

Google Voice

Starter

Standard

Premier

It's a free phone number I always have access to no matter what and it's a simple way to always have a second phone number so I can separate my calls.

Head Photographer and owner

The things that I like the most about Google voice is the option of having another phone number from my same phone for free.

Owner and Officient

I just started a small business and provided I dont send messages that look like spam or duplicates, I have very few issues.

Overall experience with Google voice has been amazing, I've had the same phone number through them for a few years now and it's helped me be able to manage everything even when I didn't have a regular cell phone number.

Kids Director

I have used Google Voice mostly for infrequent business use, where being able to communicate with others without using my personal phone number was important to me.

Casino

I like that google voice is linked capable to my phone number and gives me the option for using that number or another number provided by google.

Manager

I started using google voice as a second phone number on my device, but little by little it has taken over.

Matchmaker

I moved abroad, and I was able to save the phone number I've had since I was 15 by porting it to Google Voice.

Assistant

I enjoyed having google voice on my phone and i had it when my phone was off and i was just starting to get back on my feet, I used it for a couple years, and then i got a real phone and It just stuck with me and i enjoy using it.

I can access it across multiple phones or from my laptop, so I never miss a call or text from customers.

RFSW

Collaboration is limited, it can be difficult to manage contacts, be careful with months of none use as your number will be disconnected.

Pastor of Digital Ministry

Set up for Google voice was extremely easy. When I needed a business number, I was able to create an account and pick a number in under 30 minutes.

Thrilled that it has texting available and that it's consistent.

Analista de Sistemas

They do not have any support for individuals, only for companies (CNPJ). But apart from that fact, the application is very good.

Logistics Sales Respresentative

This service is a great way to accomplish this with company directory, easy call transfers, and texting capabilities, which is beneficial with truck drivers who don't want to answer phone calls.

Customer Service and Sales Support Associate

What I like most about Google Voice is its voicemail transcription feature, which allows me to read my voicemail messages as emails or text messages.

MY overall experience with Google voice it could have been a little better, I dont like that i originally thought that i could change my voicemail but i cant it has to say the google subscriber is not available.

Team Leader WPE

Google Voice has made typing work so easy, I like the ability of the application to convert spoken words into a document at faster speed, ability to translate so many languages makes supper to me

Inability to make calls over Wi-Fi or when carrier isn't available

Software Engineer

Additionally, it is very easy to delete and unlink the number to your phone when you no longer need it.

Google voice allows you to use your personal phone while answering company calls on a different phone line in the area code that you need it from.

Sr. Pastor

I wish incoming calls were considered "use" because they discontinued my phone number and I'd love to get it back.

I like the fact that the pricing is easy and convenient and I don't have to give my real phone number and when my clients call me from my Google business page it takes them right to this Google Voice phone number that is registered to my account and my phone rings like it's regular

Teacher

I can contact student parents via text or voice without using my personal number.

Director

Free phone number: Google Voice provides users with a free phone number that can be used for calls, text messages, and voicemail.

Therapist

I wasn't able to send out of office replies or set out of office hours.

I like that it blends right in with my phone app and that you can discretely use it as you please!

President

All you need is WiFi and Google voice and you can make and place phone calls and text messages without disclosing your personal number.

Phone.com vs Google Voice Comparison (2026)

Phone.com

Google Voice

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives