Plum Voice vs RingEX

UChat

Fathom

Glassix

UChat is a platform that helps businesses create multiple chatbots for Facebook Messenger. You can use UChat’s visual flow builder to easily create an advanced conversation flow without coding.

Fathom is the free AI meeting assistant that records, transcribes, and summarizes your Zoom, Google Meet or Microsoft Team meetings so you can focus on the conversations instead of taking notes. 

Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. Powered by GPT-4.

Interactive Voice Response Technology to Automate Calls with Ease

Activity Dashboard

Activity Tracking

Alerts/Notifications

Call Center Management

Call Disposition

Caller ID

Call Logging

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Transfer

Campaign Management

Chatbot

Chat/Messaging

Customizable Reports

Live Chat

Multi-Channel Communication

Multi-Language

Multiple Scripts

Phone Key Input

Pre-recorded Messages

Real-Time Data

Reporting & Statistics

SMS Messaging

Survey/Poll Management

Surveys & Feedback

Text to Speech

Third-Party Integrations

Voice Customization

Voice Mail

Proprietary

Plum Voice

Web-based

Basic

VP of Software

The pricing was steep when we originally were looking at PlumVoice and monthly minimums were not advertised properly.

Good overall - the pricing was steep for our use case, but the sales team was receptive and adjusted accordingly.

Implementation Manager

The cost of a new phone number is a bit steep.

Solutions Manager

Did not use the product as an end user so difficult to speak to feature gaps

Administrator

need better admin controls for team support

Vice President Client Success

Translating the API URLs specific to Plum Instances is a bit of a challenge.

Pricing

Ease of Use

Customer Support

Integrations

Small Business

Large Enterprises

Mid-size Business

The Plum Group

Ringover

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

800.com

800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.

Nextiva

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

After getting nowhere with support, we made adjustments ourselves and were able to successfully obtain 10DLC approval without any assistance from RingCentral, directly contradicting what we had been told.

Appt Setter

Great support! Plus it is the most cost effective one I found!

So much more than a business phone. Meet the phone system of the future. Set up in minutes and never drop a call again.

Access Controls/Permissions

Archiving & Retention

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Calendar Management

Callback Scheduling

Call Conferencing

Call Monitoring

Call Queues

Call Screening

Call Tracking Metrics

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Management

Dashboard

Employee Directory

Event Triggered Actions

Fax Management

File Sharing

File Transfer

For Cloud Phone Systems

Microsoft Outlook Integration

Mobile Access

Monitoring

Multi-User Collaboration

On-Demand Recording

Online Voice Transmission

Predictive Dialer

Presentation Streaming

Purchasing & Receiving

Recording

Remote Access/Control

Reporting/Analytics

Ring Groups

Role-Based Permissions

Scheduled Recording

Scheduling

Screen Sharing

Single Sign On

SIP Trunking

Softphone

Two Way Audio & Video

Two-Way Audio & Video

Unified Communications

Video Chat

Video Conferencing

Virtual Call Center

Virtual Extensions

Voicemail Transcription

VoIP

VoIP Connection

Reviews for RingEX come from a wide variety of industries, including real estate (7% of reviewers), hospital & health care (6%), and insurance (6%). The most frequent use case for RingEX cited by reviewers is business phone systems (42% of reviewers).

Users and use cases

Reviewers appreciate the comprehensive features, competitive pricing, and flexibility, with some users saying it offers good value for startups. However, some reviewers feel RingEX is expensive, especially for small teams, and mention concerns about transparency and extra charges.

Value for money

RingEX is a business phone system solution offering key features such as voice mail, VoIP connection, mobile access, call transfer, call routing, and call recording, among others.

RingEX

iPhone

Linux

Android

Windows

iPad

8x8 Work

Vonage Business Communications

Grasshopper

Zoom Phone

Ooma Office

Google Voice

CloudTalk

GoTo Connect

Dialpad

Aircall

MiVoice Business Solution

Twilio

JustCall

Core

Advanced

Ultra

Dependence on stable internet

59% of reviewers feel negative about RingCentral’s reliance on internet connectivity. Users indicate that call quality and system availability are directly affected by the strength and stability of their internet connection. They report experiencing dropped calls, delays, and static when the connection is weak or unstable. Reviewers mention that outages or poor Wi-Fi can render the service unusable, which is especially problematic for remote or field workers. Many say this dependence can be a significant drawback in areas with unreliable internet.

Cumbersome account management

Regional Manager

The platform feels very dated and it was difficult to navigate the system settings to add new users.

Engenheiro de software

The login page do not work for me on Google Chrome, the Android App does not have the option to configure with email/password for the SAML logon, just with biometrics and QR Code, which are options that are not allowed by my company.

49% of reviewers feel negative about RingCentral’s user account management. Users find the admin interface confusing and unintuitive, making it hard to configure settings or add new users. They report difficulties with login processes, session timeouts, and managing multiple accounts. Reviewers mention that some tasks, like removing users or updating information, require contacting support, which adds to the complexity. Many say these challenges slow down onboarding and daily administration, especially for larger teams.

Complex contracts and billing

58% of reviewers feel negative about RingCentral’s sales and billing practices. Some users report frustration with auto-renewing contracts, hidden fees, and unexpected price increases. They mention that canceling or modifying services is difficult, often requiring lengthy calls with support or account managers. Reviewers say sales representatives sometimes overpromise features or fail to disclose additional costs, leading to confusion and dissatisfaction. Many feel that the billing process lacks transparency and is unnecessarily complicated.

Inconsistent call reliability

69% of reviewers feel negative about RingCentral’s call quality. Users report dropped calls, delays, static, and inconsistent audio, particularly during transfers or on international calls. Some reviewers mention that missed or delayed call notifications and difficulties with call logging disrupt their workflow. They say that technical support is often required to resolve call-related issues, but solutions are not always effective. Many feel that unreliable call quality can lead to missed business opportunities and decreased customer satisfaction.

Frequent technical glitches

71% of reviewers feel negative about RingCentral’s bugs and issues. Some users report experiencing frequent app crashes, glitches, and lagging notifications, which disrupt daily operations. They mention problems with updates causing instability, difficulties with plugins, and inconsistent performance across devices. Reviewers say troubleshooting is often time-consuming, with support responses being slow or unhelpful. Many indicate that these recurring technical problems create frustration and can impact business reliability, especially when the system fails during critical tasks.

Seamless business integrations

Reservation Manager

We love how RingCentral  MVP integrates with various tools, such as Google  Microsoft 365 which our business uses daily.

87% of reviewers feel positive about RingCentral’s integrations. Some users say the platform connects smoothly with popular business tools like CRM systems, Google Workspace, and Microsoft 365, which streamlines their workflows. Reviewers appreciate the ease of setup and the ability to customize integrations to fit their processes. They note that having communication tools integrated with other software improves productivity and reduces manual data entry. Many find the integration options broad and reliable, making it easier to manage business operations from a single platform.

Efficient remote collaboration

Listing Coordinator 

It makes our team organized and flawlessly coordinated with clients.

Occupational Therapist

We use this product at our office to help with communicating and staying in touch with our team members.

86% of reviewers feel positive about RingCentral’s team collaboration features. Reviewers indicate the platform makes it easy to coordinate with team members, whether in the office or working remotely. They appreciate tools for real-time communication, file sharing, and organizing group discussions. Users find it simple to add new employees, manage distributed teams, and keep everyone updated on projects. Many mention that the system supports both small and large teams, helping them stay organized and responsive to client needs.

Unified communication tools

Sales Manager 

I like that I can communicate through chats and my teams as well as hold conference calls.

The addition of the RingCentral Meeting service makes it a great on-line communication tool that competes well with the other on-line meeting tools that are available today.

89% of reviewers feel positive about RingCentral’s communication features. Users think the platform brings together messaging, calling, and video conferencing in one place, making it easier to stay connected with colleagues and clients. Reviewers appreciate the instant messaging, file sharing, and the ability to transition between chat and calls seamlessly. They mention that the unified system enhances team efficiency, supports remote work, and helps maintain secure and reliable communication across locations. Many say it simplifies external and internal communications, reducing the need for multiple tools.

Flexible diGital faxing

90% of reviewers feel positive about RingCentral’s faxing capabilities. Some users report that being able to send and receive faxes from any device, including computers and smartphones, is a significant benefit. They appreciate features like fax-to-email, instant notifications, and the ability to attach various file types. Reviewers indicate that this digital approach eliminates the need for traditional fax machines, saves office space, and streamlines document workflows. Many find the faxing function reliable and secure, making it valuable for businesses that still require fax communication.

Clinical Programs Manager

The system offers useful communication tools for healthcare staff managing high call volumes, voicemails, and patient communication throughout the day. While implementation and workflow adjustments required patience, the platform provides more flexibility and functionality compared to traditional phone systems.

RingEX provides flexibility by allowing staff to manage calls, voicemails, texting, and communication through desktop and mobile applications instead of relying only on traditional desk phones.

We chose RingCentral specifically for SMS/texting to support customer communication as a licensed independent insurance agency, and we were clear about our business model and use case before signing the contract.

Sales

One thing that stand out to me about using ringEX is the ability to see the number of calls made, also the ability to disposition each call, letting me know if I didn’t get ahold of the person.

On multiple occasions, we had to follow up 2–3 times to receive a response, including from our assigned account representative, and have submitted technical questions that went unanswered and are still unanswered.

Pre Litigation Legal Assistant

It allows you to have a single phone number, without having to switch between different numbers.

After onboarding, we were then told by multiple representatives across different departments that our business model was categorically disallowed for 10DLC and that there was no viable path to approval.

Sales Development Rep

We are currenly using Ringcentral to manage outbound and inbound calls along with text messages, our admin was able to setup call queues that are used for different sources of leads, we can shadow other rep calls and it now has an option for automated notes from live calls.

At no point during the sales process were we informed of any limitation or risk that our business type might not be eligible for 10DLC approval.

The initial rollout and setup process can be challenging, especially when transitioning from older phone systems.

My personal experience with RingEx on my work computer is that I noticed some Lag in my calls, that was a consistent issue with ringEX on my work Computer.

Plum Voice vs RingEX Comparison (2026)

Plum Voice

RingEX

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives