Plum Voice Hosted IVR Pricing, Features, Reviews & Comparison of Alternatives

Plum Voice Hosted IVR

Automated phone calls and contact center processes

4.77/5 (13 reviews)

Plum Voice Hosted IVR overview

What is Plum Voice Hosted IVR?

Plum Voice is a hosted communications platform as a service used by medium to large-sized enterprises for automating customer interactions and business processes.

Plum Voice powers interactive voice response (IVR), call routing, messaging and voice communications, providing organizations the tools needed to develop, measure and improve voice applications and caller experiences. Simplify the development and deployment of mission-critical voice and messaging applications.

The Plum DEV platform enables developers to build voice applications such as customer self-service, or communications-enabled business processes. Plum Fuse provides a visual call-flow editor that allows users to create, modify, or manage the entire lifecycle without any coding knowledge. Plum Insight enables users to create omni-channel surveys for deployment over the phone via IVR, the web or SMS/MMS messaging.

VoiceTrends is an analytics toolkit that provides usage and performance analytics for monitoring and optimizing voice applications. The solution is constructed out of purpose-built telephony infrastructure for stability and reliability, and reinforced with leading security and compliance protocols (HIPAA, PCI-DSS, SOC2).

Pricing

Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, United Kingdom

Supported languages

English
Plum Voice Hosted IVR screenshot: Plum Fuse's visual call-flow editor manages communications without the need to codePlum Voice PromoPlum Voice Hosted IVR screenshotPlum Voice Hosted IVR screenshot: Monitor, optimize, and improve communications applications with VoiceTrendsPlum Voice Hosted IVR screenshot: VoiceTrends trend analysis provides graphic representations of data that covers call volume, event tracking, and application performancePlum Voice Hosted IVR screenshotPlum Voice Hosted IVR screenshotPlum Voice Hosted IVR screenshotPlum Voice Hosted IVR screenshot

Plum Voice Hosted IVR user reviews

Excellent
10

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.5
  4.7
  4.9
Anonymous

Choose them and don't look back

Used daily for 2+ years
Reviewed 2020-02-05
Review Source: Capterra

It's great.

Pros
Their product just works. No drama. No downtime. It just works exactly as advertised which is what we and our clients want from an IVR system. Their service is amazing as well and we are able to get the support we need when we need it. Shout out to [SENSITIVE CONTENT HIDDEN]!

Cons
We like it all. We preferred to use the "PlumDev" where we build our own VoiceXML so we have ultimate flexibility on the workflow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Pete Cook

Fuse+

Used daily for 1-2 years
Reviewed 2019-06-18
Review Source: Capterra

Overall, extremely pleased with Fuse+. Along with being easy to use, it allows for a lot of flexibility, allowing for additional Javascript or VoiceXML if the standard data gathering/processing modules cannot accomplish a client's customized request. This has been a crucial factor for several of our implementations.

Pros
Fuse+ is incredibly simply to use and enables anyone to create, test and release a new IVR within a few days, if not sooner. Case in point: Within a few weeks of using Fuse+, we received an order of 17 unique IVR applications from a single client, to be released asap. With the easy to follow flow-chart interface and audio manager, the toll-free provisioning feature, the easy-to-use deployment table and especially the cloning feature, we were able to release all 17 IVRs a month later. Our previous deployment timeframe would have been 4-6 weeks per IVR, so Fuse+ saved us at least a year in development time.

Cons
For a 'nice to have' feature, I would like to see an option to export data from the reporting section, and eventually an option to schedule a daily report that can be automatically emailed. (I know there is exportable data from VoiceTrends but that is almost too granular) Prior to the latest release, I would've said the main landing page where all IVR applications are listed. In the past, the page was difficult to navigate; however, new filters have now been added that make it easier to find recently edited apps or apps that only I have created. Excellent enhancement!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Rosie Gomez

PlumVoice is a big help to our team!

Used daily for 6-12 months
Reviewed 2020-11-17
Review Source: Capterra

This is a great system that is easy to use and works as promised every time. The company is quick to alert us to any issues they are working on and maintenance is completed at a time that never affects our process. Their representatives are also very friendly and follow up immediately whenever a request is made for assistance.

Pros
What I like most is the ease of use. Our account representative is also very responsive and helpful.

Cons
My only request is that I wish we had more reporting features, but understand this is likely due to the limited features we have due to our own business model.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Michael Schimpf

Essential for our annual survey

Used occasionally for 2+ years
Reviewed 2020-07-27
Review Source: Capterra

Overall, we've been happy with Plum Voice.

Pros
Our ability to annually configure a large, complex survey using the Plum Voice interface has been very helpful over the last seven years. And, customer service has been excellent.

Cons
I've run into a few limitations when trying to edit the content of our survey.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Mark Yanney

Excellent Product & Customer Service

Used daily for 2+ years
Reviewed 2020-10-13
Review Source: Capterra

We've been using Plum for a couple of years, and overall have

Pros
Very flexible, you can make changes in the portal with relative ease, and the changes are made instantly.

Cons
It would be nice if there was more searching inside of the portal to locate a DID with some different parameters.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Plum Voice Hosted IVR pricing

Pricing options
Subscription
Free trial
View Pricing Plans

Contact The Plum Group for detailed pricing.

Plum Voice Hosted IVR features

API
Call Monitoring
Call Recording
Call Routing
Caller ID
Communication Management

Activity Dashboard (153 other apps)
Automatic Notifications (117 other apps)
Call Transfer (107 other apps)
Chat (143 other apps)
Collaboration Tools (91 other apps)
Conferencing (114 other apps)
Contact Management (103 other apps)
Customizable Branding (93 other apps)
Instant Messaging (120 other apps)
Real Time Reporting (90 other apps)
Reporting & Statistics (160 other apps)
Third Party Integration (192 other apps)
Video Conferencing (113 other apps)
Voice Mail (94 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Categories

Videos and tutorials

Additional information for Plum Voice Hosted IVR

Key features of Plum Voice Hosted IVR

  • Call recording
  • Computer telephony
  • Customized call routing
  • Database access
  • Multiple IVR scripts
  • Phone key input
  • Supports caller ID
  • Voice customization
  • Customization
  • Call Analytics
  • PCI-DSS Level 1 and HIPAA compliant
  • CRM, ERP, VoC integration
  • Text-to-speech
  • Automatic speech recognition
  • Voice biometrics
  • Rapid application development
  • Automate communications
  • Life cycle management
  • Roles-based permission controls
  • Delegation
  • Visual IVR design mapping tool
  • Real time data
  • Call analytics
  • A/B test scripts
  • API integration
  • Omni-channel surveys
  • International coverage
  • Secure data collection
  • Performance tracking
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Benefits

Plum DEV lets you build customer applications using VoiceXML providing developers with granular control over every aspect of an application, including speech recognition, voice biometrics, and APIs.

Plum Fuse provides a visual, drag-and-drop interface for creating call flows with lifecycle management features that simplify collaboration.

Once applications are up and running both development platform integrate with Plum's VoiceTrends analytics toolkit to visualize information, track trends, and identify areas for improvement.

Plum provides two different ways to bring voice applications to life and streamline the infrastructure, Plum DEV and Plum Fuse.

Plum’s Fuse and DEV communications platforms offer messaging features that enable companies to reach customers via outbound IVR, SMS, or MMS.