Plum Voice Hosted IVR Pricing, Features, Reviews & Comparison of Alternatives

Plum Voice Hosted IVR Reviews

Plum Voice Hosted IVR

Automated phone calls and contact center processes

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Plum Voice is a hosted communications platform as a service used by medium to large-sized enterprises for automating customer interactions and business processes.

Plum Voice powers interactive voice response (IVR), call routing, messaging and voice communications, providing organizations the tools needed to develop, measure and improve voice applications and caller experiences. Simplify the development and deployment of mission-critical voice and messaging applications.

The Plum DEV platform enables developers to build voice applications such as customer self-service, or communications-enabled business processes. Plum Fuse provides a visual call-flow editor that allows users to create, modify, or manage the entire lifecycle without any coding knowledge. Plum Insight enables users to create omni-channel surveys for deployment over the phone via IVR, the web or SMS/MMS messaging.

VoiceTrends is an analytics toolkit that provides usage and performance analytics for monitoring and optimizing voice applications. The solution is constructed out of purpose-built telephony infrastructure for stability and reliability, and reinforced with leading security and compliance protocols (HIPAA, PCI-DSS, SOC2).

Plum Voice Hosted IVR Pricing

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Contact The Plum Group for detailed pricing.

Key Features of Plum Voice Hosted IVR

  • Call recording
  • Computer telephony
  • Customized call routing
  • Database access
  • Multiple IVR scripts
  • Phone key input
  • Supports caller ID
  • Voice customization
  • Customization
  • Call Analytics
  • PCI-DSS Level 1 and HIPAA compliant
  • CRM, ERP, VoC integration
  • Text-to-speech
  • Automatic speech recognition
  • Voice biometrics
  • Rapid application development
  • Automate communications
  • Life cycle management
  • Roles-based permission controls
  • Delegation
  • Visual IVR design mapping tool
  • Real time data
  • Call analytics
  • A/B test scripts
  • API integration
  • Omni-channel surveys
  • International coverage
  • Secure data collection
  • Performance tracking

Plum Voice Hosted IVR Screenshots (5)

Plum Voice Hosted IVR screenshot: VoiceTrends trend analysis provides graphic representations of data that covers call volume, event tracking, and application performancePlum Voice Hosted IVR screenshot: Monitor, optimize, and improve communications applications with VoiceTrendsPlum Voice Hosted IVR screenshot: Plum Fuse's visual call-flow editor manages communications without the need to codePlum Voice Hosted IVR screenshot: Users can build multiple voice applications and assign custom titles Plum Voice Hosted IVR screenshot: View recent call log data including called ID, timestamp, and location


Intended Users
Large Enterprises, Mid Size Business
Devices Supported
Supported Countries
Asia, Europe, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Support Options
Online Support, Online Support, Phone Support

Alternatives to Plum Voice Hosted IVR


Plum DEV lets you build customer applications using VoiceXML providing developers with granular control over every aspect of an application, including speech recognition, voice biometrics, and APIs.

Plum Fuse provides a visual, drag-and-drop interface for creating call flows with lifecycle management features that simplify collaboration.

Once applications are up and running both development platform integrate with Plum's VoiceTrends analytics toolkit to visualize information, track trends, and identify areas for improvement.

Plum provides two different ways to bring voice applications to life and streamline the infrastructure, Plum DEV and Plum Fuse.

Plum’s Fuse and DEV communications platforms offer messaging features that enable companies to reach customers via outbound IVR, SMS, or MMS.