Plum Voice Hosted IVR Pricing, Features, Reviews & Comparison of Alternatives

Plum Voice Hosted IVR

Automated phone calls and contact center processes

4.75/5 (8 reviews)

Plum Voice Hosted IVR overview

What is Plum Voice Hosted IVR?

Plum Voice is a hosted communications platform as a service used by medium to large-sized enterprises for automating customer interactions and business processes.

Plum Voice powers interactive voice response (IVR), call routing, messaging and voice communications, providing organizations the tools needed to develop, measure and improve voice applications and caller experiences. Simplify the development and deployment of mission-critical voice and messaging applications.

The Plum DEV platform enables developers to build voice applications such as customer self-service, or communications-enabled business processes. Plum Fuse provides a visual call-flow editor that allows users to create, modify, or manage the entire lifecycle without any coding knowledge. Plum Insight enables users to create omni-channel surveys for deployment over the phone via IVR, the web or SMS/MMS messaging.

VoiceTrends is an analytics toolkit that provides usage and performance analytics for monitoring and optimizing voice applications. The solution is constructed out of purpose-built telephony infrastructure for stability and reliability, and reinforced with leading security and compliance protocols (HIPAA, PCI-DSS, SOC2).

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Europe, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English
Plum Voice Hosted IVR screenshot: Plum Fuse's visual call-flow editor manages communications without the need to codePlum Voice PromoPlum Voice Hosted IVR screenshotPlum Voice Hosted IVR screenshot: Monitor, optimize, and improve communications applications with VoiceTrendsPlum Voice Hosted IVR screenshot: VoiceTrends trend analysis provides graphic representations of data that covers call volume, event tracking, and application performancePlum Voice Hosted IVR screenshotPlum Voice Hosted IVR screenshotPlum Voice Hosted IVR screenshotPlum Voice Hosted IVR screenshot

Plum Voice Hosted IVR reviews

Excellent
6

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.6
  4.8
  4.9
Anonymous

Choose them and don't look back

Used daily for 2+ years
Reviewed 2020-02-05
Review Source: Capterra

It's great.

Pros
Their product just works. No drama. No downtime. It just works exactly as advertised which is what we and our clients want from an IVR system. Their service is amazing as well and we are able to get the support we need when we need it. Shout out to [SENSITIVE CONTENT HIDDEN]!

Cons
We like it all. We preferred to use the "PlumDev" where we build our own VoiceXML so we have ultimate flexibility on the workflow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rich Steck

Plum|Dev

Used daily for 2+ years
Reviewed 2019-06-19
Review Source: Capterra

Plum has been a great business partner over the many years we have used them. Our needs started out small but over the years we have grown to using nearly 200,000 phone calls per month.

Pros
Very simple to integrate with plenty of documentation and an online forum. The online logs when errors do occur are easy to review and determine what occurred. The account management team has always very responsive and helpful when on-boarding our new clients. See cons below, but to help address this Plum has been helpful in creating professional recordings for us to use where possible.

Cons
The text to speech engines that are supported can be a little robotic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Pete Cook

Fuse+

Used daily for 1-2 years
Reviewed 2019-06-18
Review Source: Capterra

Overall, extremely pleased with Fuse+. Along with being easy to use, it allows for a lot of flexibility, allowing for additional Javascript or VoiceXML if the standard data gathering/processing modules cannot accomplish a client's customized request. This has been a crucial factor for several of our implementations.

Pros
Fuse+ is incredibly simply to use and enables anyone to create, test and release a new IVR within a few days, if not sooner. Case in point: Within a few weeks of using Fuse+, we received an order of 17 unique IVR applications from a single client, to be released asap. With the easy to follow flow-chart interface and audio manager, the toll-free provisioning feature, the easy-to-use deployment table and especially the cloning feature, we were able to release all 17 IVRs a month later. Our previous deployment timeframe would have been 4-6 weeks per IVR, so Fuse+ saved us at least a year in development time.

Cons
For a 'nice to have' feature, I would like to see an option to export data from the reporting section, and eventually an option to schedule a daily report that can be automatically emailed. (I know there is exportable data from VoiceTrends but that is almost too granular) Prior to the latest release, I would've said the main landing page where all IVR applications are listed. In the past, the page was difficult to navigate; however, new filters have now been added that make it easier to find recently edited apps or apps that only I have created. Excellent enhancement!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Josh Eastling

Extremely reliable with high uptime.

Used daily for 2+ years
Reviewed 2017-12-14
Review Source: Software Advice

Pros
Great UI to build and manage IVR applications. Good analytics and reports that detail customer journey. Ease to manage phone number.

Cons
knowledge of VoiceXML is required to create more complex IVR applications. knowledge of speech rec is required to build conversational dialogs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Plum Voice Review

Used daily for 1-2 years
Reviewed 2020-02-03
Review Source: Capterra

We have a large array of customers using the software for a realtime IVR. It requires a high uptime, and for the most part, the system has been up and functioning, which is great.

Pros
The software is pretty easy to manage - standard VXML.

Cons
Some of the features that competition has are not available at this point. We have worked with the team at Plum to add them to the roadmap, so the ability to work with Plum is good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Plum Voice Hosted IVR pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact The Plum Group for detailed pricing.

Plum Voice Hosted IVR features

API
Call Monitoring
Call Recording
Call Routing
Caller ID
Communication Management

Activity Dashboard (129 other apps)
Automatic Notifications (105 other apps)
CRM Integration (80 other apps)
Call Transfer (93 other apps)
Chat (123 other apps)
Conferencing (104 other apps)
Contact Management (89 other apps)
Instant Messaging (108 other apps)
Real Time Notifications (79 other apps)
Real Time Reporting (83 other apps)
Reporting & Statistics (132 other apps)
Third Party Integration (158 other apps)
Video Conferencing (97 other apps)
Voice Mail (83 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Categories

Videos and tutorials

Additional information for Plum Voice Hosted IVR

Key features of Plum Voice Hosted IVR

  • Call recording
  • Computer telephony
  • Customized call routing
  • Database access
  • Multiple IVR scripts
  • Phone key input
  • Supports caller ID
  • Voice customization
  • Customization
  • Call Analytics
  • PCI-DSS Level 1 and HIPAA compliant
  • CRM, ERP, VoC integration
  • Text-to-speech
  • Automatic speech recognition
  • Voice biometrics
  • Rapid application development
  • Automate communications
  • Life cycle management
  • Roles-based permission controls
  • Delegation
  • Visual IVR design mapping tool
  • Real time data
  • Call analytics
  • A/B test scripts
  • API integration
  • Omni-channel surveys
  • International coverage
  • Secure data collection
  • Performance tracking
View All Features

Benefits

Plum DEV lets you build customer applications using VoiceXML providing developers with granular control over every aspect of an application, including speech recognition, voice biometrics, and APIs.

Plum Fuse provides a visual, drag-and-drop interface for creating call flows with lifecycle management features that simplify collaboration.

Once applications are up and running both development platform integrate with Plum's VoiceTrends analytics toolkit to visualize information, track trends, and identify areas for improvement.

Plum provides two different ways to bring voice applications to life and streamline the infrastructure, Plum DEV and Plum Fuse.

Plum’s Fuse and DEV communications platforms offer messaging features that enable companies to reach customers via outbound IVR, SMS, or MMS.