Plum Voice Hosted IVR Pricing, Features, Reviews & Comparison of Alternatives

Pros
Their product just works. No drama. No downtime. It just works exactly as advertised which is what we and our clients want from an IVR system. Their service is amazing as well and we are able to get the support we need when we need it. Shout out to [SENSITIVE CONTENT HIDDEN]!

Cons
We like it all. We preferred to use the "PlumDev" where we build our own VoiceXML so we have ultimate flexibility on the workflow.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Fuse+ is incredibly simply to use and enables anyone to create, test and release a new IVR within a few days, if not sooner. Case in point: Within a few weeks of using Fuse+, we received an order of 17 unique IVR applications from a single client, to be released asap. With the easy to follow flow-chart interface and audio manager, the toll-free provisioning feature, the easy-to-use deployment table and especially the cloning feature, we were able to release all 17 IVRs a month later. Our previous deployment timeframe would have been 4-6 weeks per IVR, so Fuse+ saved us at least a year in development time.

Cons
For a 'nice to have' feature, I would like to see an option to export data from the reporting section, and eventually an option to schedule a daily report that can be automatically emailed. (I know there is exportable data from VoiceTrends but that is almost too granular) Prior to the latest release, I would've said the main landing page where all IVR applications are listed. In the past, the page was difficult to navigate; however, new filters have now been added that make it easier to find recently edited apps or apps that only I have created. Excellent enhancement!

Rating breakdown

Likelihood to recommend: 8/10

Pros
What I like most is the ease of use. Our account representative is also very responsive and helpful.

Cons
My only request is that I wish we had more reporting features, but understand this is likely due to the limited features we have due to our own business model.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Our ability to annually configure a large, complex survey using the Plum Voice interface has been very helpful over the last seven years. And, customer service has been excellent.

Cons
I've run into a few limitations when trying to edit the content of our survey.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Very flexible, you can make changes in the portal with relative ease, and the changes are made instantly.

Cons
It would be nice if there was more searching inside of the portal to locate a DID with some different parameters.

Rating breakdown

Likelihood to recommend: 10/10