RingEX vs Spoke Phone

Ringover

800.com

Nextiva

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

After getting nowhere with support, we made adjustments ourselves and were able to successfully obtain 10DLC approval without any assistance from RingCentral, directly contradicting what we had been told.

Appt Setter

Great support! Plus it is the most cost effective one I found!

So much more than a business phone. Meet the phone system of the future. Set up in minutes and never drop a call again.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Archiving & Retention

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Calendar Management

Callback Scheduling

Call Center Management

Call Conferencing

Caller ID

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Screening

Call Tracking

Call Tracking Metrics

Call Transfer

Chat/Messaging

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Management

Dashboard

Employee Directory

Event Triggered Actions

Fax Management

File Sharing

File Transfer

For Cloud Phone Systems

Microsoft Outlook Integration

Mobile Access

Monitoring

Multi-Channel Communication

Multi-User Collaboration

On-Demand Recording

Online Voice Transmission

Predictive Dialer

Presentation Streaming

Purchasing & Receiving

Recording

Remote Access/Control

Reporting/Analytics

Reporting & Statistics

Ring Groups

Role-Based Permissions

Scheduled Recording

Scheduling

Screen Sharing

Single Sign On

SIP Trunking

SMS Messaging

Softphone

Third-Party Integrations

Two Way Audio & Video

Two-Way Audio & Video

Unified Communications

Video Chat

Video Conferencing

Virtual Call Center

Virtual Extensions

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Reviews for RingEX come from a wide variety of industries, including real estate (7% of reviewers), hospital & health care (6%), and insurance (6%). The most frequent use case for RingEX cited by reviewers is business phone systems (42% of reviewers).

Users and use cases

Reviewers appreciate the comprehensive features, competitive pricing, and flexibility, with some users saying it offers good value for startups. However, some reviewers feel RingEX is expensive, especially for small teams, and mention concerns about transparency and extra charges.

Value for money

RingEX is a business phone system solution offering key features such as voice mail, VoIP connection, mobile access, call transfer, call routing, and call recording, among others.

RingEX

Web-based

iPhone

Linux

Android

Windows

iPad

8x8 Work

Vonage Business Communications

Grasshopper

Zoom Phone

Ooma Office

Google Voice

CloudTalk

GoTo Connect

Dialpad

Aircall

MiVoice Business Solution

Twilio

JustCall

Core

Advanced

Ultra

Dependence on stable internet

59% of reviewers feel negative about RingCentral’s reliance on internet connectivity. Users indicate that call quality and system availability are directly affected by the strength and stability of their internet connection. They report experiencing dropped calls, delays, and static when the connection is weak or unstable. Reviewers mention that outages or poor Wi-Fi can render the service unusable, which is especially problematic for remote or field workers. Many say this dependence can be a significant drawback in areas with unreliable internet.

Cumbersome account management

Regional Manager

The platform feels very dated and it was difficult to navigate the system settings to add new users.

Engenheiro de software

The login page do not work for me on Google Chrome, the Android App does not have the option to configure with email/password for the SAML logon, just with biometrics and QR Code, which are options that are not allowed by my company.

49% of reviewers feel negative about RingCentral’s user account management. Users find the admin interface confusing and unintuitive, making it hard to configure settings or add new users. They report difficulties with login processes, session timeouts, and managing multiple accounts. Reviewers mention that some tasks, like removing users or updating information, require contacting support, which adds to the complexity. Many say these challenges slow down onboarding and daily administration, especially for larger teams.

Complex contracts and billing

58% of reviewers feel negative about RingCentral’s sales and billing practices. Some users report frustration with auto-renewing contracts, hidden fees, and unexpected price increases. They mention that canceling or modifying services is difficult, often requiring lengthy calls with support or account managers. Reviewers say sales representatives sometimes overpromise features or fail to disclose additional costs, leading to confusion and dissatisfaction. Many feel that the billing process lacks transparency and is unnecessarily complicated.

Inconsistent call reliability

69% of reviewers feel negative about RingCentral’s call quality. Users report dropped calls, delays, static, and inconsistent audio, particularly during transfers or on international calls. Some reviewers mention that missed or delayed call notifications and difficulties with call logging disrupt their workflow. They say that technical support is often required to resolve call-related issues, but solutions are not always effective. Many feel that unreliable call quality can lead to missed business opportunities and decreased customer satisfaction.

Frequent technical glitches

71% of reviewers feel negative about RingCentral’s bugs and issues. Some users report experiencing frequent app crashes, glitches, and lagging notifications, which disrupt daily operations. They mention problems with updates causing instability, difficulties with plugins, and inconsistent performance across devices. Reviewers say troubleshooting is often time-consuming, with support responses being slow or unhelpful. Many indicate that these recurring technical problems create frustration and can impact business reliability, especially when the system fails during critical tasks.

Seamless business integrations

Reservation Manager

We love how RingCentral  MVP integrates with various tools, such as Google  Microsoft 365 which our business uses daily.

87% of reviewers feel positive about RingCentral’s integrations. Some users say the platform connects smoothly with popular business tools like CRM systems, Google Workspace, and Microsoft 365, which streamlines their workflows. Reviewers appreciate the ease of setup and the ability to customize integrations to fit their processes. They note that having communication tools integrated with other software improves productivity and reduces manual data entry. Many find the integration options broad and reliable, making it easier to manage business operations from a single platform.

Efficient remote collaboration

Listing Coordinator 

It makes our team organized and flawlessly coordinated with clients.

Occupational Therapist

We use this product at our office to help with communicating and staying in touch with our team members.

86% of reviewers feel positive about RingCentral’s team collaboration features. Reviewers indicate the platform makes it easy to coordinate with team members, whether in the office or working remotely. They appreciate tools for real-time communication, file sharing, and organizing group discussions. Users find it simple to add new employees, manage distributed teams, and keep everyone updated on projects. Many mention that the system supports both small and large teams, helping them stay organized and responsive to client needs.

Unified communication tools

Sales Manager 

I like that I can communicate through chats and my teams as well as hold conference calls.

The addition of the RingCentral Meeting service makes it a great on-line communication tool that competes well with the other on-line meeting tools that are available today.

89% of reviewers feel positive about RingCentral’s communication features. Users think the platform brings together messaging, calling, and video conferencing in one place, making it easier to stay connected with colleagues and clients. Reviewers appreciate the instant messaging, file sharing, and the ability to transition between chat and calls seamlessly. They mention that the unified system enhances team efficiency, supports remote work, and helps maintain secure and reliable communication across locations. Many say it simplifies external and internal communications, reducing the need for multiple tools.

Flexible diGital faxing

90% of reviewers feel positive about RingCentral’s faxing capabilities. Some users report that being able to send and receive faxes from any device, including computers and smartphones, is a significant benefit. They appreciate features like fax-to-email, instant notifications, and the ability to attach various file types. Reviewers indicate that this digital approach eliminates the need for traditional fax machines, saves office space, and streamlines document workflows. Many find the faxing function reliable and secure, making it valuable for businesses that still require fax communication.

Clinical Programs Manager

The system offers useful communication tools for healthcare staff managing high call volumes, voicemails, and patient communication throughout the day. While implementation and workflow adjustments required patience, the platform provides more flexibility and functionality compared to traditional phone systems.

RingEX provides flexibility by allowing staff to manage calls, voicemails, texting, and communication through desktop and mobile applications instead of relying only on traditional desk phones.

We chose RingCentral specifically for SMS/texting to support customer communication as a licensed independent insurance agency, and we were clear about our business model and use case before signing the contract.

Digital Systems Manager

I do appreciate the ability to receive phone calls, voicemails, and text messages to my work number through the app on my mobile phone.

Sales

One thing that stand out to me about using ringEX is the ability to see the number of calls made, also the ability to disposition each call, letting me know if I didn’t get ahold of the person.

On multiple occasions, we had to follow up 2–3 times to receive a response, including from our assigned account representative, and have submitted technical questions that went unanswered and are still unanswered.

Pre Litigation Legal Assistant

It allows you to have a single phone number, without having to switch between different numbers.

After onboarding, we were then told by multiple representatives across different departments that our business model was categorically disallowed for 10DLC and that there was no viable path to approval.

As a result, for a time, we were forced into RingCentral Meetings which has been regularly awful as far as video quality and issues.

Sales Development Rep

We are currenly using Ringcentral to manage outbound and inbound calls along with text messages, our admin was able to setup call queues that are used for different sources of leads, we can shadow other rep calls and it now has an option for automated notes from live calls.

At no point during the sales process were we informed of any limitation or risk that our business type might not be eligible for 10DLC approval.

The initial rollout and setup process can be challenging, especially when transitioning from older phone systems.

My personal experience with RingEx on my work computer is that I noticed some Lag in my calls, that was a consistent issue with ringEX on my work Computer.

VP Operations

stars because the system needs to integrate a global address feature that can be populated by admins without uploading archaic lists of external contacts (which is very difficult and not intuitive).  

When we originally joined RingCentral, they'd promised us that we would have the whitelabel Zoom experience of RingCentral Meetings.

I never have outages and rarely does this phone system get flagged as scam (my last one did).

Lack of transparency around required features and pricing

Presales Engineer

It looks like the video quality is only 720p whereas some of the other vendors offer 4K.

HR and Operations Analyst

The idea of just being able to have a secondary phone on your computer versus a physical phone is so helpful!

However, they did not disclose that they were in a legal dispute with Zoom and nearing the end of their contract.

Owner

The pricing structure also allow us to get a great value for our business phones.

It's fast, simple, and helps you stay connected in many ways.

Brokerage Operations Associate

We use RingEX and Ring Central for all of our phone calls and meetings with customers.

Office Manager

The sales team will reach out to you numerous times any time you ask about a change at all to your account.

The mobile app remains reliably active with no missed calls or notifications

Administrator

Improving the call transcription process would significantly enhance our record-keeping and customer communication.

I travel a lot so not needing to lug around a phone is great. And when I am on the go I never miss a call.

Overall experience is wonderful because it has saved me tons of money switching to a much less expensive but works just as great.

IT Administrator

Auto call recording, the phone app for desktop and mobile as well as being able to see in real time call status of colleagues is a key to this program.  

We would have made a different decision had this information been disclosed prior to signing.

Chief Operations Officer

Ring Central is a helpful phone system for our business to manage leads and staff

I am very pleased with the VOIP service RingEx provides my small business.

The price is great and we are able to add new numbers for a very small price.

RingEX is very easy to use with a intuitive interface making phone calls and sending faxes very simple.

Partner

I like that the system includes texting because many of our clients prefer text to email so we can still use the business line for text communication with these clients.

Director of Information Systems

That functionality within the app as well as on the desk phone makes my life easier with all the incorrect calls that are routed to my desk by others.

I would like it to be a little easier to get it to transcribe the calls for future reference.

Manager

It is a great way to keep everything all in one place for our external communications.

IT Manager

cost and lack of web based support when porting into RC

Head Of Integrated Search And Data Performance

Our office used RingCentral for all it's telephony (calls, text, voice mail) needs for over 3 years.

RingEX vs Spoke Phone Comparison (2026)

RingEX

Spoke Phone

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives