Spoke Phone Pricing, Features, Reviews & Comparison of Alternatives

Spoke Phone

Turn mobile phones into your business phone system / PBX.

4.75/5 (36 reviews)

Spoke Phone overview

What is Spoke Phone?

The Spoke Phone app turns mobile phones into a business class phone system for small businesses.

Spoke is very simple to setup and use, yet has the big company phone system features that your growing small businesses needs.

We've found a gap in the virtual phone system market. If you are more than three people, the simple phone systems do not provide enough big phone system features. If you've got less than 100 people, the other systems are too complex for employees to use, and you don't have an IT guy to figure it all out.

Spoke sits in the middle. Dead simple for employees to use, yet Spoke has enough of the big phone system features you need to grow your business. And, you can set it up in a few minutes without an IT Guy.

Spoke does the usual things, answers and routes calls, provides team calling, multiple offices, voicemail, call transfer, international and local calls, etc.
spokephone.com

Pricing

Starting from
$79/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 4 other markets, Japan, Germany, Brazil, Mexico

Supported languages

English
Spoke Phone screenshot: Calls ring and answer just like other calls - fully integrated into the native mobile.Spoke Phone ExplainerSpoke Phone screenshot: Employee directory makes calling anyone easy.Spoke Phone screenshot: Call anywhere in the world.Spoke Phone screenshot: Employee presence and availability built in.Spoke Phone screenshot: Switch from VoIP (HD Voice) to carrier when Wi-Fi/Data drops, and keep on talking.Spoke Phone screenshot: Announce calls with warm-transfer. Connect caller and leave, or stay on a 3-way call.Setting employee expectationsSwap call quality in a callHow to get great calls all the timeCall transfer - HD calling mode

Spoke Phone reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.5
  4.7
  4.8
Martin Gamble

The Future is Here!!

Used daily for less than 6 months
Reviewed 2019-01-23
Review Source: Capterra

We are a small, but growing team and have always battled with our phone systems. Number of incoming lines, number of handsets, complex configuration, no options for remote workers. Spoke has solved all these problems and given us much more functionality for less cost per month. We will never need to think about another phone system again. If we have 20 or 200 team members, or have 1 or 10 different locations, Spoke will make it all so simple.

Pros
Spoke provides our team with freedom of communication. They have access to the rich feature set of an enterprise telephone system right on their mobile phone. Our team members have conversions with each other and/or our customers from anywhere. We are no longer tied to our desk phone. Importantly, our team can also control when they are available for calls and easily access voice mail and call recordings. Conference Calls - WOW! They are so simple on Spoke. No special numbers to remember, no pin codes. Just setup the call and the Spoke does the rest.

Cons
Nothing about the software, just be careful with blue tooth headset compatibility. Best to stick to the ones that have been tested and recommended by Spoke.

Response from Spoke Network


Hi Martin, thanks so much for the review.

We're looking forward to bringing AI voice productivity and integrations to your team this year!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jami-Lee Titus

Much easier than other well known brands

Used daily for less than 6 months
Reviewed 2020-02-18
Review Source: Capterra

It has replaced our desk phone meaning multiple people can be 'in the office' without actually being in the office! It also helps over the weekend, we never miss any calls.

Pros
We have a part time office managers, meaning we need to switch between who gets calls for the day. With our previous supplier it was clunky and would take on average 10 minutes just to switch users. Spoke Phone is SO EASY to do and all within 4 clicks! Once we were set up (heaps of support and help with this) we were off and racing. We still have questions every now and then and the online chat box is really easy and convenient.

Cons
Bit confusing during set up with an auto-attendant but understand it all now . We'd really like an automatic text function so if someone leaves a voicemail they get a text saying we will call you back soon.

Response from Spoke Network


Hi Jami-Lee.

Thanks so much for the review and feedback about the auto-attendants.

We've some good plans for simplifying auto-attendants and the entire onboarding, so your feedback is helpful.

Best regards, Jason

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Peter Desbrowe-Annear

Dont do it.

Used daily for less than 6 months
Reviewed 2019-09-02
Review Source: Capterra

Worst company to deal with.Even local franchise said they should not have sold me that system ,said not a very good system.

Pros
I didnt like anything about the phone system.

Cons
The whole process was bad from start to finish

Response from Spoke Network


Hello Peter.

I think you must have us confused with some other phone provider.

You or your company has never had an account with Spoke Phone, nor undertaken a free trial.

If you need a new phone system, we would be happy to show you Spoke Phone.

Thanks, Jason



Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Ian Mitchell

Brilliant Solution

Used daily for 1-2 years
Reviewed 2019-11-07
Review Source: Capterra

Has been really Great to deal with Spoke - never otherwise for me.

Pros
Switched from Telstra land lines to Spoke in like 1 hour - just installed some IP desk phones and for a novice like me it was very easy - Can get through to Customer executive in seconds and the quality of assistance is perfect - highly recommend Spoke on all aspects of my experience

Cons
Calls have a slight delay to get call started - once connected its fine - we are looking at our network setup - apparently we need to adjust some settings to priorities Spoke calls.

Response from Spoke Network


Hi Ian, thanks so much for the review.

Glad Spoke Phone is working well for you, and yes, do get the network settings done - it will make a big difference.

Enjoy the Desk phone support1

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alexander Howse

Great App

Used daily for 6-12 months
Reviewed 2019-11-28
Review Source: Capterra

Pros
Our whole team is loving using Spoke. It has changed the way we work. I was concerned about running off our office 4G but it is fine. Great customer support also. Highly recommended

Cons
The old office phone system is off to the recyclers and no more copper lines :)

Response from Spoke Network


Hi Alexander - thanks for the great review!

We're always improving Spoke Phone (not so good at letting people know what's changed however!), but lots of new stuff and improvements all the time.

Love the recycling of your old phone system - of course, you can reuse your old desk phones with Spoke now too :))

All the best, Jason

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Spoke Phone pricing

Starting from
$79/month
Pricing options
Subscription
Free trial
View Pricing Plans

$79 is for five users, including unlimited calls.

Spoke Phone features

Call Routing
Call Transfer
Caller ID
Reporting & Statistics
Voice Mail

API (227 other apps)
Activity Dashboard (137 other apps)
Automatic Notifications (110 other apps)
CRM Integration (82 other apps)
Call Monitoring (96 other apps)
Call Recording (144 other apps)
Chat (131 other apps)
Communication Management (102 other apps)
Conferencing (107 other apps)
Contact Management (94 other apps)
Customizable Branding (81 other apps)
Instant Messaging (112 other apps)
Real Time Reporting (85 other apps)
Third Party Integration (165 other apps)
Video Conferencing (99 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Spoke Phone

Key features of Spoke Phone

  • Team / Group calling (Hunt Groups)
  • Data encryption
  • Voice mail
  • Auto-attendant
  • Warm-transfer / call announce
  • Multiple company numbers
  • DDI / DID
  • Automated Availability / Presence / DND
  • 100% Mobile phone based
  • Dual-mode. VoIP and carrier calling
  • Voicemail transcription
  • Call recording
  • Carrier calling for rural / low bandwidth areas
  • Customized recordings, music, on-hold advaorials
  • Call reminders
  • Call routing
  • Call transfer
  • See who is calling
  • Automated employing on-boarding/off-boarding
  • Real time updates
  • Receive global calls
  • Security & encryption
  • Schedule-availability
  • IVR / voice recognition
  • Employee directory
  • Auto-availability
View All Features

Benefits

Made for mobile and remote workers. Companies that have mobile and remote workers need specific features that support the way their mobile employees work and connect with customers. Features like Spoke's ability to downgrade from VoIP to carrier calling while on a call as an example, which is great for when Wi-Fi or 4G data drops as people move about.

Dual-mode works over Wi-Fi/4G and carrier network. VoIP is great if you've got good WiFi or 4G data. The troubles start when you don't. Spoke solves this by working in two modes depending on your environment. HD calling (using VoIP) for when you’ve got great WiFi or 4G data, and carrier calling that uses your carrier’s voice network for when your data signal is not so good. Users can choose to operate on either mode, or switch in real time depending on their situation.

Designed 100% for mobile phones. Most business phone systems provide a simple app that you can use to take calls when you are not at your desk. Spoke has been designed specifically for use on a mobile phone. This means you get all the traditionally complex PBX features and more, made to work well on a mobile device.

Made for small business. Spoke focuses on small business from 5 to 100 employees with mobile and remote workers. We are focused on their needs and are not trying to be anything else.

Simple to setup and use. You can set up Spoke in three minutes or less, and your administrators and employees don't need any complex training or certification - it's just phone calls after all!