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Spoke Phone Logo

Spoke Phone

4.7
(51)

Write a review

Great customer conversations anywhere, on any device.

(11)

Spoke Phone Pricing, Features, Reviews and Alternatives

Spoke Phone FAQs

Q. What type of pricing plans does Spoke Phone offer?

Spoke Phone has the following pricing plans:
Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Spoke Phone?

Spoke Phone has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Spoke Phone support?

Spoke Phone supports the following languages:
English, French, Portuguese, Spanish


Q. Does Spoke Phone support mobile devices?

Spoke Phone supports the following devices:
Android, iPad, iPhone


Q. Does Spoke Phone offer an API?

Yes, Spoke Phone has an API available for use.


Q. What other apps does Spoke Phone integrate with?

Spoke Phone integrates with the following applications:
Zoho CRM, NowCerts, GoodData, Segment, Cisco Unified Communications Manager, Pipedrive, Pipefy, SugarCRM, Slack, Microsoft 365, Dynamics 365 Business Central, Twilio Flex, Twilio, Microsoft Power BI, Salesforce Platform, Copper, HubSpot CRM, Microsoft Power Automate


Q. What level of support does Spoke Phone offer?

Spoke Phone offers the following support options:
FAQs/Forum, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep), Knowledge Base

Spoke Phone product overview

Price starts from

15

/user

Per month

What is Spoke Phone?

Spoke Phone is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Spoke integrates with your CRM and everything else, personalizing conversations, driving productivity, and ensuring compliance. Trusted for over 250,000 conversations every day with features such as calls, SMS, WhatsApp, Team Inbox, programmable routing, Personalized IVRs, caller insights, forms, analytics, +more.

Key benefits of using Spoke Phone

Drive more sales & better experiences
Spoke upskills employees by guiding them to say and collect the right things so deals move forward and customers get better experiences.

More efficient, increased productivity
Bring together disparate systems, information, and processes with automation that interacts with calls and messages to kick off workflows, update data, and complete administration tasks on behalf of employees.

Compliant conversations
FINRA and HIPAA compliant calls, SMS, and WhatsApp conversations on mobile phones and desktops devices.

Design for mobile-first for field operations
Spoke is the only platform designed mobile-first for field, frontline, and mobile workers. With 100% feature parity across all devices, Spoke makes complex communications simple and beautiful to use.

Future-proofed
Spoke is built on Twilio, a programmable communications platform. Should business needs suddenly change, customers can use Twilio to tweak the way Spoke Phone works. Customers now have a future-proofed “evergreen” communications platform that always works the way they need it to.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Chat
Email/Help Desk
Phone Support
24/7 (Live rep)
Knowledge Base

Training options

Webinars
Videos
Live Online
Documentation
In Person

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Starting from

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Why am I seeing this?

Spoke Phone pricing information

Value for money

4.7

/5

51

Starting from

15

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Spoke Phone features

Functionality

4.6

/5

51

Total features

99

9 categories

Most valued features by users

Third Party Integrations
Reporting/Analytics
API
Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Chat/Messaging
Contact Management

Functionality contenders

Spoke Phone users reviews

Overall Rating

4.7

/5

51

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.33/10
Rating distribution

5

4

3

2

1

40

8

2

0

1

Pros
We are really impressed with such a wonderful way to run call management in a very flexible way with very reasonable costs.
I also like the fact that this software is able to cross the borders between different team members no matter where in the world you are. Customer support is also superb and very friendly.
LOVE THEM LOVE THEM LOVE THEM. Value and options for the dollar cannot be beaten ... customer service is superb ... they've won a loyal fan for a long time.
Cons
The customers have no idea that I am sitting on the beach chilling.
3CX being a very old software had a lot more features that are missing in spoke. Main ones are... switchboard.
Transfers can be a little fiddly, we are on cellular service as our wifi is terrible.

Overall rating contenders

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Martin G.

Utilities, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The Future is Here!!

Reviewed 5 years ago

We are a small, but growing team and have always battled with our phone systems. Number of incoming lines, number of handsets, complex configuration, no options for remote workers. Spoke has solved all these problems and given us much more functionality for less cost per month. We will never need to think about another phone system again. If we have 20 or 200 team members, or have 1 or 10 different locations, Spoke will make it all so simple.

Pros

Spoke provides our team with freedom of communication. They have access to the rich feature set of an enterprise telephone system right on their mobile phone. Our team members have conversions with each other and/or our customers from anywhere. We are no longer tied to our desk phone. Importantly, our team can also control when they are available for calls and easily access voice mail and call recordings. Conference Calls - WOW! They are so simple on Spoke. No special numbers to remember, no pin codes. Just setup the call and the Spoke does the rest.

Cons

Nothing about the software, just be careful with blue tooth headset compatibility. Best to stick to the ones that have been tested and recommended by Spoke.

Vendor response

Hi Martin, thanks so much for the review. We're looking forward to bringing AI voice productivity and integrations to your team this year!

WW
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Wil W.

Design, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Good functions, easy to use, great support

Reviewed 3 months ago
Pros

Day to day operations are great and easy to onboard our staff into. There is no hardware investment in maintaining devices for our remote team. Administrative functions are also great in setting up and managing users and the integration into Hubspot to track calls is really beneficial to manage our sales team quotas.

Cons

There is a bit of a lag in our VoiP calls, in which our team have gotten use to but still remains a bit jarring in our customer calls.

RJ
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Randall J.

Computer Software, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Its the frustrations that matter

Reviewed 3 years ago

No desk phones, fully mobile

Pros

available on the mobile, anywhere, anywhere

Cons

the music and tones when answering a call...which my customer does not hear...but is already asking if i am there....

Vendor response

Hi Randell, Thanks for your review, and we are sorry you experienced issues with call connection time delay on Spoke Phone. Please reach out to our customer support team as your issue is easily resolvable. All the best The Spoke Phone Team

AE
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ALAN E.

Wholesale, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This platform works well and support is Excellent.

Reviewed 3 years ago

FANTASTIC. We are really impressed with such a wonderful way to run call management in a very flexible way with very reasonable costs. The customer support is also far beyond what we have received from telcos here in Australia such as telstra, optus and iinet.

Pros

Easy and fast to set up and learn. Feature packed with many options to customise. Fantastic support and fair about allowing you to use on trial longer until you are sure you want to implement a change to this modern platform. They are always updating and giving plenty of information on what is new.

Cons

Calls received will not experience the usual answered by a person. I didn't look into changing the Nina with our own pre recorded tape, however it works well.

Vendor response

Thanks for the great review, Alan. So glad Spoke Phone is working well for you and your business!

JL
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Jami-Lee T.

Consumer Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Much easier than other well known brands

Reviewed 4 years ago

It has replaced our desk phone meaning multiple people can be 'in the office' without actually being in the office! It also helps over the weekend, we never miss any calls.

Pros

We have a part time office managers, meaning we need to switch between who gets calls for the day. With our previous supplier it was clunky and would take on average 10 minutes just to switch users. Spoke Phone is SO EASY to do and all within 4 clicks! Once we were set up (heaps of support and help with this) we were off and racing. We still have questions every now and then and the online chat box is really easy and convenient.

Cons

Bit confusing during set up with an auto-attendant but understand it all now . We'd really like an automatic text function so if someone leaves a voicemail they get a text saying we will call you back soon.

Vendor response

Hi Jami-Lee. Thanks so much for the review and feedback about the auto-attendants. We've some good plans for simplifying auto-attendants and the entire onboarding, so your feedback is helpful. Best regards, Jason

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