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Spoke Phone

Great customer conversations anywhere, on any device.

Last updated: January 2025

Table of Contents

Spoke Phone - 2025 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: January 2025

What is Spoke Phone?

Spoke Phone is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Spoke integrates with your CRM and everything else, personalizing conversations, driving productivity, and ensuring compliance. Trusted for over 250,000 conversations every day with features such as calls, SMS, WhatsApp, Team Inbox, programmable routing, Personalized IVRs, caller insights, forms, analytics, +more.

The Problem

Today, only a small portion of your employees are equipped or have the skills to have highly-contextual, complex, and personalized customer conversations.

The Solution

Spoke empowers every employee with the information and skills to hold high-quality compliant conversations that drive positive customer and business outcomes.

To achieve this, Spoke Phone combines the best parts of traditional business phone systems, high-cost contact centers, and leading business process automation, and has made it all easy to use on a mobile phone or desktop.

By integrating a customer’s information, processes, and automation into calls, SMS, and WhatsApp conversations occurring on mobile phones, desktops, and other devices, Spoke drives business to a new level.

Benefits of using Spoke Phone

Drive more sales & better experiences
Spoke upskills employees by guiding them to say and collect the right things so deals move forward and customers get better experiences.

More efficient, increased productivity
Bring together disparate systems, information, and processes with automation that interacts with calls and messages to kick off workflows, update data, and complete administration tasks on behalf of employees.

Compliant conversations
FINRA and HIPAA compliant calls, SMS, and WhatsApp conversations on mobile phones and desktops devices.

Design for mobile-first for field operations
Spoke is the only platform designed mobile-first for field, frontline, and mobile workers. With 100% feature parity across all devices, Spoke makes complex communications simple and beautiful to use.

Future-proofed
Spoke is built on Twilio, a programmable communications platform. Should business needs suddenly change, customers can use Twilio to tweak the way Spoke Phone works. Customers now have a future-proofed “evergreen” communications platform that always works the way they need it to.

Starting from

/user

Per month

Alternatives with better value for money

Spoke Phone's key features

Most critical features, based on insights from Spoke Phone users:

Voice Mail

4.6

(7)

Mobile Access

4.7

(6)

Data Security

5.0

(2)

VoIP Connection

5.0

(3)

Access Controls/Permissions

2.0

(1)

Caller ID

4.8

(4)

All Spoke Phone features

Features rating:

4.6

(53)

Compliance Management

5.0

(1)

Computer Telephony Integration

5.0

(1)

Call Transfer

4.3

(3)

App Management

5.0

(1)

Virtual Extensions

5.0

(1)

SIP Trunking

5.0

(1)

Third-Party Integrations

5.0

(1)

Online Voice Transmission

4.0

(3)

Call Routing

4.7

(6)

Purchasing & Receiving

(0)

Push Notifications

(0)

Queue Management

3.0

(1)

Real-Time Analytics

(0)

Real-Time Data

(0)

Real-Time Monitoring

(0)

Real-Time Notifications

(0)

Wireless Internet Access Control

(0)

Pre-recorded Messages

(0)

Phone Key Input

(0)

PBX

(0)

Password Management

(0)

On-Demand Recording

(0)

Multiple Scripts

(0)

Multi-User Collaboration

(0)

Multi-Language

(0)

Multi-Channel Management

(0)

Multi-Channel Communication

(0)

Monitoring

(0)

VoIP

5.0

(1)

Voicemail Transcription

5.0

(1)

Voice Customization

(0)

Virtual Voicemail

(0)

Usage Tracking/Analytics

(0)

Unified Communications

(0)

Text to Speech

(0)

Survey/Poll Management

(0)

SSL Security

(0)

SMS Messaging

(0)

Single Sign On

(0)

Security Management

5.0

(1)

Secure Data Storage

(0)

Role-Based Permissions

(0)

Ring Groups

(0)

Reporting/Analytics

(0)

Reporting & Statistics

5.0

(1)

Remote Device Locking

(0)

Reminders

(0)

Real-Time Updates

(0)

Real-Time Reporting

(0)

Callback Scheduling

(0)

Call Tracking

(0)

Call Scripting

(0)

Call Screening

(0)

Call Reporting

(0)

Call Recording

(0)

Call Queues

(0)

Call Logging

(0)

Call List Management

3.0

(1)

Call Disposition

(0)

Call Conferencing

(0)

Call Center Management

(0)

Automatic User/Device Recognition

4.0

(1)

Automatic Call Distribution

5.0

(3)

Automated Attendant

(0)

Auto-Dialer

(0)

Authentication

(0)

API

(0)

Alerts/Notifications

4.0

(2)

Activity Tracking

(0)

Activity Dashboard

(0)

@mentions

(0)

Mobile App

(0)

Live Chat

(0)

IVR

(0)

Interaction Tracking

(0)

Group Messaging

(0)

For Cloud Phone Systems

(0)

File Transfer

(0)

File Sharing

(0)

Employee Directory

(0)

Drag & Drop

(0)

Device Enrollment

(0)

Customizable Reports

(0)

Customizable Caller ID

(0)

Customer History

(0)

CRM

(0)

Contact Management

(0)

Contact Database

(0)

Conferencing

(0)

Communication Management

5.0

(1)

Commenting/Notes

(0)

Collaboration Tools

(0)

Chat/Messaging

(0)

Spoke Phone alternatives

Spoke Phone

4.7

(53)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.7

Customer Support

4.8

3CX

4.4

(445)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.3

Customer Support

4.1

JustCall

4.2

(216)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.1

Value for Money

4.2

Customer Support

4.2

Convoso

4.5

(358)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.5

Customer Support

4.5

Spoke Phone pricing

Value for money rating:

4.7

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

Spoke Phone integrations (20)

Integrations rated by users

We looked through 53 user reviews, to identify which products are mentioned as Spoke Phone integrations, and what is the users perception.

Capsule

Integration rating: 5.0 (1)

“Having all calls logged against the appropriate contact in the CRM is essential to maintaining good customer relationships.”

Dan Sargeant

CTO

Spoke Phone support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

Chat

Email/Help Desk

Phone Support

24/7 (Live rep)

Knowledge Base

Training options

Webinars

Videos

Live Online

Documentation

In Person

Spoke Phone reviews

Overall rating

4.7

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.36/10

Rating distribution

Pros

“We are really impressed with such a wonderful way to run call management in a very flexible way with very reasonable costs.”

ALAN E.

MANAGING DIRECTOR

“I like that it's very user-friendly and simple. Updates are also very great - they listen to what the customers want and make the improvements with them in mind.”

Justine P.

Service Coordinator

“I also like the fact that this software is able to cross the borders between different team members no matter where in the world you are. Customer support is also superb and very friendly.”

Justine P.

Service Coordinator

Cons

“The whole process was bad from start to finish.”

Peter D.

Director

“The customers have no idea that I am sitting on the beach chilling.”

Jon C.

“3CX being a very old software had a lot more features that are missing in spoke. Main ones are... switchboard.”

Regan B.

Sales Consultant

Read all reviews

Spoke Phone FAQs

Q. What type of pricing plans does Spoke Phone offer?

Spoke Phone has the following pricing plans:
Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money

Q. Who are the typical users of Spoke Phone?

Spoke Phone has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does Spoke Phone support?

Spoke Phone supports the following languages:
English, French, Portuguese, Spanish

Q. Does Spoke Phone support mobile devices?

Spoke Phone supports the following devices:
Android, iPad, iPhone

Q. Does Spoke Phone offer an API?

Yes, Spoke Phone has an API available for use.

Q. What other apps does Spoke Phone integrate with?

Spoke Phone integrates with the following applications:
Zoho CRM, NowCerts, GoodData, Segment, Cisco Unified Communications Manager, Pipedrive, Pipefy, SugarCRM, Slack, Microsoft 365, Dynamics 365 Business Central, Twilio Flex, Twilio, Microsoft Power BI, Salesforce Platform, Copper, HubSpot CRM, Microsoft Power Automate

Q. What level of support does Spoke Phone offer?

Spoke Phone offers the following support options:
FAQs/Forum, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep), Knowledge Base