Ringover vs RingByName

Convoso

DialedIn CCaaS

LiveAgent

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.

vice director

Customer support was excellent and they came to the rescue in the middle of the pandemic.

Company Director

It’s a solid VoIP platform that delivers on functionality and reliability, particularly for customer-facing teams.

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Notifications

Archiving & Retention

Audio/Video Conferencing

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Call Center Management

Call Conferencing

Call Disposition

Caller ID

Caller Profiles

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Tagging

Call Tracking

Call Transcription

Call Transfer

Call Whispering

Campaign Management

Chat/Messaging

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer History

Customizable Reports

Dashboard

Electronic Faxes

Electronic Signature

Employee Activity Monitoring

Employee Directory

Event Triggered Actions

Fax Management

File Sharing

For Cloud Phone Systems

Group Messaging

Inbound Call Center

Integrations Management

List Management

Live Chat

Manual Dialer

Meeting Management

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Language

Multi-User Collaboration

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Phone Key Input

Power Dialer

Pre-recorded Messages

Quality Management

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Recording

Remote Access/Control

Remote Support

Reporting/Analytics

Reporting & Statistics

Ring Groups

Role-Based Permissions

Scheduled Recording

Screen Sharing

Sentiment Analysis

Single Sign On

SIP Trunking

SMS Marketing

SMS Messaging

Social Media Integration

Softphone

Tagging

Text to Speech

Third-Party Integrations

Unified Communications

Reviewers indicate that Ringover provides good value for money, and they appreciate its affordable pricing and flexible plans. Some users say costs rise for small businesses or extra options, and they report limited regional coverage.

Value for money

The Ringover integration most frequently cited by reviewers is HubSpot CRM, a CRM product rated 4.2 out of 5 for its integration with Ringover.

Integrations

Reviews for Ringover come from a wide variety of industries, including insurance (11% of reviewers), computer software (7%), and marketing and advertising (7%). The most frequent use case for Ringover cited by reviewers is telephony (44% of reviewers).

Ringover

Web-based

iPad

iPhone

Android

Windows

Aircall

RingEX

RingCX

CloudTalk

Zoom Phone

Wildix

JustCall

Nextiva

CallHub

Five9

Kavkom

Microsoft Teams

Smart

Power

 Advanced

Frequent technical glitches

77% of reviewers feel negative about Ringover’s bugs and issues. Reviewers report recurring bugs across desktop and mobile apps, such as call dropouts, app crashes, and problems with integrations or notifications. They say these technical glitches sometimes disrupt communication, require restarts, or lead to frustration during professional use. Users mention that updates can introduce new bugs, and some features like click-to-call or CRM connections may not always function reliably. They find these issues especially problematic in high-activity environments.

Connectivity and stability problems

41% of reviewers feel negative about Ringover’s connection issues. Reviewers report occasional unstable connections, call interruptions, and dependency on a reliable internet network. They say the software may disconnect unexpectedly, require frequent logins, or experience technical problems not always related to their own network. Users mention difficulties with integrations, such as with Salesforce or HubSpot, and note that poor WiFi can complicate communication. They find these issues disruptive for teams relying on continuous connectivity.

Occasional slowness and lag

47% of reviewers feel negative about Ringover’s performance and speed. Reviewers indicate the app can be laggy, with slow loading times, delayed notifications, and latency when answering or making calls. They say these slowdowns are often linked to network quality but can still interrupt workflows and cause missed calls. Users mention that certain features, like message delivery or number portability, may be slower than expected. They find these delays frustrating, especially in busy or time-sensitive contexts.

Inconsistent audio experience

Resulter

Sometimes when two people are using the app at the same time the voice quality gets poor.

37% of reviewers feel negative about Ringover’s sound quality. Reviewers indicate that audio quality can fluctuate, with issues like background noise, poor headset integration, or reduced clarity when using Bluetooth devices. They say network instability often leads to lags, glitches, or difficulty hearing during calls. Users mention problems with device recognition, lack of noise cancellation, and challenges when multiple users are active. They find these sound issues impact the overall effectiveness of business communications.

Consistent service quality

96% of reviewers feel positive about Ringover’s quality of service. Reviewers appreciate the combination of ease of use, reliable communication, and comprehensive reporting. They indicate the platform provides high-quality VoIP calls, responsive customer support, and valuable features for tracking and improving performance. Users say the service is dependable for both small and growing businesses, with intuitive interfaces and smooth exchanges. They highlight the platform’s role in improving productivity, traceability, and overall customer service quality.

Efficiency in everyday tasks

100% of reviewers feel positive about Ringover’s daily use. Reviewers indicate the tool is simple to learn and seamlessly integrates with existing workflows, making it highly effective for managing calls and daily operations. They appreciate how it centralizes functions, streamlines tasks, and saves time without adding complexity. Users say it is intuitive even for novices, supports both internal and external exchanges, and is practical for everyday professional activities. They find it boosts responsiveness and efficiency, becoming an indispensable part of their work routine.

Enhanced team collaboration tools

head of central operations

it was very easy to set up, onboard he team and access the data the team was generaing.

Advanced Systems Engineer

Ringover has helped our team collaborate more efficiently and manage our communication needs.

99% of reviewers feel positive about Ringover’s team collaboration capabilities. Reviewers indicate the platform makes it easy to monitor team activity, share feedback, and manage remote or hybrid teams. They appreciate features like real-time statistics, reporting, and user-friendly setup, which help teams become operational quickly. Users say the tool supports efficient communication, smooth deployment, and quick adoption, making it valuable for sales, support, and dynamic teams. They also highlight responsive support and the platform’s adaptability to different team structures.

Comprehensive business telephony

Technology and Digital Product Manager

Highly recommended for businesses looking for an efficient and intuitive VoIP solution.

99% of reviewers feel positive about Ringover’s telephony features. Reviewers say the platform centralizes and efficiently manages all business communications, supporting both office and remote work. They appreciate its flexibility, reliability, and advanced features like customizable call flows, number portability, and integration with business tools. Users indicate it simplifies telephony management, enhances operational efficiency, and provides a cost-effective solution for teams needing robust phone systems. They find it suitable for various company sizes and highlight its role in modernizing communication processes.

Reliable and clear call quality

Sales Director

The platform is quick to set up, offers reliable call quality, and brings multiple channels together in a single interface.

Customer Success Manager - France

Ease of use, good quality of calls and ability to record calls.

95% of reviewers feel positive about Ringover’s call quality. Reviewers indicate calls are consistently clear and reliable, even during peak times or with average internet connections. They appreciate features like call recording, CRM integration, and analytics, which enhance communication management. Users say the interface is intuitive, setup is straightforward, and the platform supports both local and international calls without interruptions. They find the call quality meets professional standards and supports efficient business operations.

Another noteworthy point is the amount of resources available on their website: guides, documentation, and very clear help material for configuring and taking advantage of all the platform's features.

Ringover also provides a lot of documentation and learning resources on their website, which makes the learning curve quite manageable for new users.

Founder

The ability to review call transcripts—rather than trawling through recordings—is a real productivity boost, and the call bar helpfully flags when a number falls outside our tariff.

A strong, easy-to-operate cloud telephony platform for SMB and mid-market sales/support teams, with clean apps, quick setup, solid CRM integrations, and broad number/SMS coverage.

Ventas

It was a good experience overall, especially the integration with Pipedrive CRM, which made calling, tracking, and managing leads much easier and more efficient.

Director

The commercial offering was much better than the other com [sensitive content hidden] who are offering a similar package but also the technology is very good both of the mobile and desktop perspective and also the accuracy of information loaded up into a CRM is very very accurate.

Thanks to the integration with Odoo CRM we are able to sync and contact our client directly from Odoo CRM in addition to accessing call recordings and more.

It allowed me to make calls quicker and that was beneficial to my work + it integrated with hubspot.

The integration with CRM tools and the ability to track call performance with detailed analytics made our team’s communication more efficient.

It is a reliable and easy-to-use platform that simplifies business communications across multiple channels.

Lastly, it integrates with my CRM perfectly, enabling me to click-to-dial contacts on the platform without having to type the numbers out.

IT Director

using several numbers on the same phone nad different coutries numbers

It was not really well optimized and it kinda made the crm really messy and that frustrated me the most.

Some integrations can be limited, and occasionally there are minor glitches with the mobile app notifications.

Co-founder

The CRM integration saves us a lot of manual work and makes our daily communication much more efficient.

Managing Partner

Also sometimes it starts playing back old calls and I need to shut the application down and restart it.

Customer Experience Manager

The platform is user-friendly, reliable, and offers the flexibility our customer service team needs to perform at its best.

Gérant

Sometimes the phone quality is not goog but i has been investigated over it comes from wifi or 4G connection.

These are minor points compared to the overall reliability and value of the platform.

Coursière en assurance

Nothing in particularly maybe need to ad a message section when we need to talk but not in phone with or clients

Co-Founder

A strong all-in-one communication solution for businesses looking to improve client interaction and team collaboration.

Managed to get onboarded quickly and once technical glitches were ironed out it works well.

Customer Service Operator

Having worked in different call centers, it is a welcome tool, useful for remote work and ergonomic view.

International Trader

Very user friendly, with the exact features I need to work remotely from my laptop or mobile phone.

Struggling to fully integrate with loxo. Although this could potentially be a loxo fault.

Ringover vs RingByName Comparison (2026)

Ringover

RingByName

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives