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RingByName
5
55
4
8
3
2
2
2
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
VoIP solution to streamline client communication
Table of Contents
Is this product right for your business?
Find out with a
RingByName - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
RingByName overview
What is RingByName?
RingByName is a cloud-based communication software, which helps businesses track and manage customer calls across multiple locations. Features include a virtual receptionist, real-time activity tracking, call routing, three-way calling, single sign-on (SSO), and reporting.
RingByName includes a built-in CRM module, which enables team members to record client details, track interaction history, identify opportunities, and analyze sales performance. Employees can share notes, log inbound and outbound voice calls, and schedule events. It also lets agents handle call queues, screen IDs, attend calls from remote extensions, and transfer calls to available or required agents.
RingByName offers integration with various third-party platforms such as Click2Call, Salesforce, Google Contact, and more. Users can view the status of all extensions and schedule meetings with clients using a dial-in teleconference feature. Supervisors can set up business hours, gauge phone call volumes, and access call records for training or audit purposes. Administrators can provide role-based permissions to prevent any unauthorized access and consolidate invoices through cost centre billing.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Call Management
Voicemail and Alerts
Phone Features
RingByName’s user interface
RingByName review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.6
Ease of use
4.6
Customer support
4.8
Reviews sentiment
What do users say about RingByName?
Users say RingByName offers responsive and helpful customer support, with many finding the staff knowledgeable, patient, and attentive to their needs. They appreciate the personal attention, ease of use, and support provided during setup and troubleshooting, though some mention occasional communication challenges and service interruptions without sufficient notice.
Reviewers indicate the call management features are intuitive and flexible, allowing them to forward calls, manage caller ID, and access call recordings easily. They report that the system helps them stay connected and organized, but some experience issues with call quality, forwarding delays, and missing recorded calls.
Select to learn more
Who uses RingByName?
Based on 69 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
RingByName's key features
Most critical features, based on insights from RingByName users:
All RingByName features
Features rating:
RingByName alternatives
RingByName
Starting from
28.95
/user
Per month
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Starting from
350
Per year
RingEX
Starting from
30
/user
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Nextiva
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25
/user
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RingByName pricing
Value for money rating:
Starting from
28.95
/user
Per month
User opinions about RingByName price and value
Value for money rating:
To see what individual users think of RingByName's price and value, check out the review snippets below.
Yoisel G.
General Manager
William P.
Physician
RingByName integrations (4)
Top integrations
RingByName customer support
What do users say about RingByName customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of RingByName customer support.
Widespread user sentiment highlights responsive, knowledgeable, and dedicated customer support that often goes above and beyond.
A number of users value the personal attention and consistent assistance provided by the same technicians.
Frequently reported by users, customer service is a key reason for long-term loyalty to RingByName.
A small group of reviewers mention slow responses to requests and difficulty getting concerns addressed in a timely manner.
Support options
Training options
To see what individual users say about RingByName's customer support, check out the review snippets below.
“The customer service from tech support is wonderful every time.”
Hannah R.
Customer Representative
“While the call quality wasn't always that good, what had me stick with RBN for about a decade was their incredible customer service.”
Sam F.
Owner
“The customer service reps are sometimes hard to understand.”
Brittni B.
Administrator
RingByName FAQs
Q. Does RingByName support mobile devices?
RingByName supports the following devices:
Android, iPad, iPhone
Q. What level of support does RingByName offer?
RingByName offers the following support options:
Chat, Email/Help Desk, Knowledge Base, Phone Support, FAQs/Forum, 24/7 (Live rep)
