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RingByName Pricing, Features, Reviews and Alternatives

RingByName product overview

What is RingByName?

RingByName is a cloud-based communication software, which helps businesses track and manage customer calls across multiple locations. Features include a virtual receptionist, real-time activity tracking, call routing, three-way calling, single sign-on (SSO), and reporting.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Knowledge Base
Phone Support
FAQs/Forum
24/7 (Live rep)

Training options

Webinars
In Person
Documentation
Live Online
Videos

RingByName pricing information

Value for money

4.9

/5

27

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

RingByName features

Functionality

4.7

/5

27
Total Features66 8 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Alerts/Notifications
Reporting & Statistics
Contact Management
Chat/Messaging
Activity Dashboard

Functionality contenders

RingByName users reviews

Overall rating

4.9

/5

27

Positive reviews

96%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.44/10
Rating distribution

5

4

3

2

1

24

2

1

0

0

Pros
I am investigating this as we speak. I need to reiterate that [SENSITIVE CONTENT] is Awesome and seems to be going above and beyond to ensure we are satisfied.

SA

Stephan A.

I am thankful that during Covid and the quarantine we were able to not skip a beat thanks to this amazing technology.

MM

Maribel M.

The company will customize the installations as required. We have recommended this to our clients most of which have switched, Those that have switched are pleased with the results.

PS

Paul S.

Cons
Initially implementation and contracting were difficult.

SA

Stephan A.

I cannot think of anything I dislike at the moment.

IH

Ingrid H.

There could be some confusion as where to set-up parameters for users.

JO

Jorge O.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to use, reliable , good customer service and good quality for money.

Reviewed 5 months ago

Excellent

Pros

Like pricing, customer service, reliable and products

Cons

Does not like the voice, hopefully will change soon

Vendor response

Carlos, Thank you for your review. We totally appreciate it. Regarding the voice, I am taking it that you mean the system voice. This we are looking to improve. Please do not hesitate to let us know if there is any other improvements that you see we need. Best, Kooi Lim

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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New Customer

Reviewed a month ago

Initially implementation and contracting were difficult. The contracted services details were not fully explained, although how my entire operation was set up was fully explained. To date, i still have outstanding items, although i am fully ported. The VoIP service seems fine. it is the functionality i losdt on each of my phones that will need to be reprogrammed. I am not certain if this is done by me on each phone or if the software can do it. I am investigating this as we speak. I need to reiterate that [SENSITIVE CONTENT] is Awesome and seems to be going above and beyond to ensure we are satisfied. He really needs to be recognized. I will be checking in to see if he was.

Pros

RBN has been an excellent implementation partner with reasonable costs associated. The tech support/ implementation experts were awesome. [SENSITIVE CONTENT] was the primary contact. The guy is a SUPERSTAR@!!!! He was knowledgeable, patient, solutions based, great communicator, able to seek resources when challenges occurred and most importantly, set clear expectations and delivered on every expectation. He also, as part of that, kept in constant communication; allowing me to not have to call in or chase anyone for assistance or details.

Cons

So far, I need to learn more about the app and the ancillary app for cell phone usage. I also need to reprogram the features on my phone, not to my knowledge able to be performed via the admin dashboard.

Vendor response

Stephan, Thank you for your review! We endeavor to keep improving our overall services and focusing on ease of use which we know to be very important for customers like you,

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Room for Improvement

Reviewed 5 months ago

Overall customer service has been great they have devoted a lot of time to a couple of major issues within the office since we went on line and have resolved most of the problem. We are currently having delay issues with call conversations and they have been trying to resolved. They have not been able to pin point the issue yet and moving phones to plug directly into our router to test is not a feasible option.

Pros

It has several very good features but unfortunately have not had the opportunity to test out any of the additional features yet with our office or are feature our office just wont benefit from.

Cons

the lack of easy capability with our previous Polycom phones. We had to purchase Yealink phones to work with the software and new platform. We would have preferred keeping our Polycom phones as they are easier to manage than the Yealinks. Plus several people have headsets that we purchased the addition adapters to help them work with the yealink phones but have been unsuccessful in getting them to work good.

Vendor response

Brain, We are sorry to hear that you are experiencing delayed audio and issues with Yealink phones. We are going to review the cases and get back with you. As for ease of use and features we have added a few very useful features such as SMS, Chat and Meet into the RingByName OX web application.. Please give them a try and let us know if they help you communicate better with your team and customers. We like to make sure that you are happy with our service and so continue reach out to us so that we can improve. Thank you Kooi Lim CEO of RingByName

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent product and customer service

Reviewed 3 months ago

Great customer service. I was walked thru every step of the way.

Pros

The set up was very easy to follow . User friendly product.

Cons

I cannot think of anything I dislike at the moment.

Vendor response

Ingrid, Thank you for your business and review. We are here to serve you so that you can serve your customers even better. Best, Kooi Lim Ringbyname.com

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Phone Company I have dealt with

Reviewed 3 months ago

I have been impressed with the RingByName software and also with the staff at RingByName. To me customer service is as important as the software. RingByName has always been there when we have needed them, proactive and also to make it clear, usually when we call is because we want to change something or do something outside the normal scope of use and RingByName always comes through.

Pros

The ease of use and reliability of the system has made it a breeze to manage the system. We run a school and had the system running during the 2020-2021 school year and we were able to do so much with the system and all our staff working from home.

Cons

I have not found anything to complain about, can the system improve? Yes, there is always room for improvement and RingByName is always coming out with new and improved services for their system.

Vendor response

Humberto, Thank you for your great review! Our culture is customer experience first and everything else second. We understand that the proper functioning of our service that we provide and the proper support is what we should deliver, regardless of what the client issue is. Please do let us know if there are any features that will help your organization even more. Thank you Kooi Lim RingByName.com

RingByName FAQs and common questions

RingByName has the following pricing plans:
Pricing model: Subscription


RingByName has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


RingByName supports the following languages:
English, Portuguese, Spanish


RingByName supports the following devices:
Android, iPhone, iPad


Yes, RingByName has an API available for use.


RingByName integrates with the following applications:
Zapier, Google Docs, Salesforce Sales Cloud, Google Contacts


RingByName offers the following support options:
Chat, Email/Help Desk, Knowledge Base, Phone Support, FAQs/Forum, 24/7 (Live rep)

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