Truly vs Dialpad

RingEX

Vonage Business Communications

800.com

RingCX

adam.ai

charles

Compare Truly and Dialpad based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

An intelligent governance ecosystem that empowers leaders to move, decide, and govern with confidence in the era of AI

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

All-cellular business phone solution offers professional call quality, conversation tracking, and CRM integration for iOS and Android devices

Access Controls/Permissions

Alerts/Notifications

Archiving & Retention

Assessment Management

Auto-Dialer

Automatic Call Distribution

Call Center Management

Call Conferencing

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Tracking

Call Transfer

Campaign Management

Collaboration Tools

Computer Telephony Integration

Conferencing

Contact Management

Dashboard

Data Management

Email Management

Employee Directory

Event Triggered Actions

File Transfer

Gamification

Goal Setting/Tracking

Lead Management

Learning Paths/Tracks

Meeting Management

Mobile Access

On-Demand Recording

Onboarding

Performance Management

Performance Metrics

Predictive Dialer

Recording

Reporting/Analytics

Ring Groups

Scheduling

SIP Trunking

SMS Messaging

Training Management

Video Conferencing

Virtual Call Center

Virtual Extensions

Voicemail Transcription

VoIP

VoIP Connection

Truly

Android

Web-based

Windows

iPad

iPhone

Acct Exec

Like the ease of dialing phone numbers that are on screen, being able to click into my salesforce account rather than search for a number for contact is so useful.

Senior Account Executive

For me, the integration of Truly into my daily workflow has been awesome to this point in the process. I am a new user of the product, but it has already had a big impact on the way I work.

Customer Success Manager

Very easy to learn how to use it and their support is amazing.

Payroll Onboarding Queue

Truly is very bad at queue management. You can't see how many calls are in the queue.

sales dev. rep

Great connection and easy to use and talk with.

I dislike how you can re-route where the calls go because today someone (not sure who) re-routed all our calls to one specific person.

It's simple, they dont try and reinvent the wheel the perfect the wheel.

Business Development Representative

Often time very glitchy, dials twice at a time, sound cuts out randomly, delayed call/end buttons.

Customer Support Representative

The ability to triage phone calls is great, but the best part of this software is the visual clarity we have on who/what/where/when phone calls are happening.

There is a long delay when routing the call on your device.

Sales Development Team Lead

It was incredibly easy to use. The interface was very intuitive.

Customer Care Representative

The app integrated with Salesforce and allowed you to record calls to review later for your own purposes or for quality assurance.

Truly screenshot: Truly Wireless brings business calling to iOS

Truly screenshot: Dialing inside Truly

Truly screenshot: Truly Wireless smart caller ID

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Activity Tracking

Agent Interface

AI/Machine Learning

Alerts/Escalation

Automated Attendant

Automated Routing

Automatic Outbound Dialer

Call Scheduling

Call Scripting

Call Tracking Metrics

Caller ID

Chat/Messaging

Chatbot

Communication Management

Content Management

Conversation Intelligence

Drag & Drop

Fax Management

Inbound Call Center

Intent Recognition

Knowledge Base Management

List Management

Live Chat

Manual Dialer

Monitoring

Multi-Channel Communication

Multi-User Collaboration

Natural Language Processing

Online Voice Transmission

Outbound Call Center

Playbooks

Power Dialer

Queue Management

Recommendations

Sentiment Analysis

Single Sign On

Speech Recognition

Speech Synthesis

Third-Party Integrations

Unified Communications

Visual Analytics

Voice Mail

Dialpad

Office Manager

We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.

Associate Pastor

Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.

Non-attorney Representative

Overall, I love the product. The ability to create dept's to assist  in monitoring other employees has been exceptionally useful.

Attorney

Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.

Call Center Manager

I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.

It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.

AGENCY OWNER

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.

This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.

Director

Great audio quality, with an ability to take your phone number with you wherever you go, on the laptop or on your phone.

Technical Product Manager

This system has a fabulous integrations with google products. I also love that it is completely cloud based.

Tier II Resident Support 

Dialpad is great and easly to use have awesome features! most have for company.

Manager

Overall, I am thrilled with the quality of the calls, and the ease of use.

Director, Care Management

Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy.

Marketing Coordinator

Every once in a while, there will be some choppy calls, which can be frustrating.

Head of Customer Success

The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.

Owner

Dialpad has been responsive to all my customer support requests. The software is a core component of my business and it's been very reliable.

Customer support specialist

The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.

Director of Technology & Product

Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing.

Dialpad screenshot: Built in Call Transcriber - You do the talking, we’ll handle the rest. Dialpad captures what was said and even tracks action items, keywords, and sentiment in a call summary sent right to your inbox.

Truly vs Dialpad Comparison (2026)

Truly

Dialpad

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives